Delhi Jal Board

What Delhi Jal Board does

Delhi Jal Board (DJB) is a statutory body established under the Delhi Water Board Act, 1998, and wholly owned by the Government of the National Capital Territory of Delhi (GNCTD). It is the sole municipal water supply and sewerage utility for Delhi — excluding NDMC and Delhi Cantonment Board areas — serving approximately 35 lakh registered water connections across residential households, commercial establishments, bulk users (group housing societies, hospitals, institutions), and government departments. Operations span six major water treatment plants (Wazirabad, Chandrawal, Okhla, Bhagirathi, Haiderpur, Dwarka plus auxiliary plants) targeting 1,002 MGD of production capacity, 37 sewage treatment plants with 707-814 MGD of installed capacity, 37 lakh consumer-facing connections, 6,200 tubewells, 13,000 fixed supply points, and an emergency fleet of 940-1,221 tankers making 6,000-6,500 daily trips.

The technology stack centers on a Revenue Management System (RMS) portal at djb.gov.in and the mSeva mobile app that consolidate bill payment, new connection applications, mutation, disconnection, meter replacement, grievance registration, rainwater harvesting certificates, and tanker booking into a self-serve channel. Operational technology includes 41 online monitoring stations for Yamuna water quality, a GPS-tracked tanker fleet (987 vehicles), a pilot online water quality analyser in Gulmohar Park measuring pH/TDS/chlorine in real time, and an announced AI-powered chatbot for citizen grievances under the Summer Action Plan 2026. Newer initiatives include 300 electric water tankers integrated via open API with Convergence Energy Services Ltd (CESL), a field-staff Bharat MR app for meter reading, and a SmartBilling app — together forming a platform-plus-modules architecture layered on conventional SCADA and consumer-portal infrastructure.

DJB operates under a tariff-based business model with multiple revenue streams: usage-based volumetric water charges (Domestic Category I: Rs 5.27-43.93/KL across three slabs; Commercial Category II: Rs 17.57-175.69/KL across six slabs), fixed monthly service charges, sewerage maintenance at 60% of water charges, one-time infrastructure charges (Rs 48.20/liter water, Rs 28.20/liter sewer) on plots above 200 sqm, new connection fees, meter rent, and a 5% late payment surcharge. Bill collection is distributed across partner banks (Axis, SBI, Kotak, IDBI, Union, Utkarsh SFB), mobile wallets (Paytm, Mobikwik, Freecharge), and the Bharat Bill Payment System. Distribution is direct-to-consumer via the 16,634-km pipeline network with zonal revenue offices for walk-in service and Planning Division approval for bulk connections. The entity is structurally loss-making at the operating level: per CAG, DJB has not repaid any loans since 2013-14, with outstanding debt of Rs 34,540 crore and accrued interest of Rs 32,055 crore (~Rs 66,595 crore total), funded through annual government budgetary allocations (Rs 9,000 crore in 2026-27) and concessional multilateral debt.

Name

Delhi Jal Board

Legal name

Delhi Jal Board

Website

https://djb.gov.in

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Delhi Jal Board is a statutory municipal utility under the Delhi Water Board Act, 1998 that supplies potable water and sewerage services to approximately 35 lakh registered connections across Delhi through a 16,634-km pipeline network, six water treatment plants, and 37 sewage treatment plants.

Ownership category

akta.pro rank

Product category

Municipal Water and Sewerage Utilities

NAICS

Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Raw Water Conveyance & Transmission (Aqueducts, Mains, Pumping Stations) (EUANAAAB)

akta.pro secondary industries

Indirect Potable Reuse (IPR) Utilities (Aquifer/Reservoir Augmentation) (EUANAGAB), Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Municipal water supply
• Sewerage services
• Potable water distribution
• Sewage treatment
• Water utility billing

Headquarters

HQ city

Karol Bagh

HQ country

India

HQ region

Asia

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Supply Chain, Personnel, Operations, Technology or R&D, Others

Revenue model

1. Water Consumption Charges (Volumetric): Variable charges based on monthly water consumption. Domestic: Rs 5.27/KL up to 20 KL, Rs 26.36/KL for 20-30 KL, Rs 43.93/KL above 30 KL. Commercial rates range from Rs 17.57/KL to Rs 175.69/KL depending on consumption slabs (six tiers from 0-6 KL to above 100 KL).
2. Fixed Service Charges: Fixed access charges based on consumption slabs. Domestic: Rs 146.41 (up to 20 KL), Rs 219.62 (20-30 KL), Rs 292.82 (above 30 KL). Commercial: Rs 146.41 to Rs 1,317.69 based on volume tiers.
3. Sewerage Maintenance Charges: Charged at 60% of water consumption charge in colonies where sewer lines are functional. For non-water users in connected colonies, charges range Rs 150-2,500 per month based on built-up area and category.
4. Infrastructure Charges: One-time charges on developing agencies and property owners of 200 sqm or more. Currently Rs 48.20/liter for water and Rs 28.20/liter for sewer infrastructure. Revised with 50-70% rebates for E, F, G, H category colonies. Provisional NOC allowed on 25% upfront payment.
5. New Connection Charges: Application fee Rs 10, opening fee Rs 250 each for water and sewer, Trade Advance Rs 5,000, Occupier Security Rs 500 each, Road Restoration Rs 1,600 (water) + Rs 3,200 (sewer) up to 5 meters. Development Charges Rs 45,000 for plots up to 50 sqm or Rs 1,00,000 above 50 sqm in unauthorized regularized colonies.
6. Meter Rent and Security Deposits: Monthly meter rent from Rs 20 (15mm) to Rs 200 (250mm+), billed in water bill. Refundable security deposits from Rs 400 (15mm) to Rs 29,000 (300mm).
7. Late Payment Surcharge (LPSC): 5% surcharge on total bill amount for payments after due date. LPSC Rebate Scheme 2025 offers rebates to consumers for settlement of arrears.
8. Mutation and Disconnection/Reconnection Fees: Mutation fee Rs 100 plus occupier security Rs 250 and water advances Rs 1,000. Disconnection/reopening fees apply per request and are part of one-time charges for consumer changes.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Delhi Jal Board is the statutory municipal water and sewerage utility for Delhi, producing and distributing potable water to approximately 35 lakh registered connections through a 16,634-km pipeline network fed by six major water treatment plants (target capacity 1,002 MGD), and collecting and treating sewage through 37 STPs (707-814 MGD installed capacity). It also delivers bulk water connections to commercial complexes, hospitals and group housing societies, emergency water supply via a 940-1,221 tanker fleet, rainwater harvesting certification, and digital self-service through the RMS consumer portal and mSeva mobile app.

Product overview

Delhi Jal Board's digital offering is a platform-plus-modules architecture centered on the DJB RMS Portal (Revenue Management System), which acts as the single consumer-facing web platform for the agency. Around it sit mobile extensions (DJB mSeva, DJB SmartBilling, and DJB Bharat MR) that mirror core portal workflows for consumers and field staff. Layered onto the portal are service modules such as New Water/Sewer Connection (integrated with MCD for joint inspection), Mutation, Disconnection/Reopening, Meter Replacement Intimation, Grievance Registration and Tracking, Rainwater Harvesting Certificate applications, the Water Tanker Booking Service, and the LPSC Rebate Scheme. Newer additions include an announced AI-powered Water Issues Chatbot and a pilot Online Water Analyser for real-time water quality monitoring, while back-end physical infrastructure (Water Treatment Plants at Wazirabad/Chandrawal/Dwarka/Haiderpur/Bhagirathi/Okhla/Kondli, Sewage Treatment Plants, and the Interceptor Sewage Project) supports the underlying water and wastewater services delivered to Delhi.

Differentiator

Problem solved

Functional benefit

Brands

• Neera: Official water mascot of Delhi Jal Board unveiled during the 'Catch the Rain 2026' campaign.

Products and services

• Potable Water Supply Service Core municipal water supply service delivering treated potable water from DJB's water treatment plants at Wazirabad, Chandrawal, Okhla, Bhagirathi, Haiderpur, Nangloi, Greater Kailash and Dwarka to ~35 lakh registered residential and commercial connections across Delhi.
• Sewerage Collection and Treatment Service Collection, conveyance and treatment of wastewater from Delhi households, commercial establishments and institutions through 37 sewage treatment plants totalling 707-814 MGD installed capacity, of which 28 have been upgraded to 10:10 BOD:TSS standards.
• New Water and Sewer Connection Service End-to-end online application service for new water and sewer connections including regularization of unauthorized connections, with charges for application fee (Rs 10), opening fee (Rs 250 each), trade advance, occupier security, road restoration and development charges.
• Bulk Water Connection Service Bulk water supply service for group housing societies, commercial complexes, hospitals, nursing homes and large institutions, including hydraulic calculations review, infrastructure charges and monthly bulk billing approved by the DJB Planning Division.
• Water Tanker Booking Service Online booking and emergency supply of water through DJB's tanker fleet, with free service during regular supply disruption or general contamination and paid service for special occasions such as marriages and religious functions subject to availability.
• Online Rainwater Harvesting (RWH) Certificate Service Online application workflow that allows Delhi property owners to apply for and download rainwater harvesting certificates via the DJB RMS Portal, supported by the Rain Water Harvesting Assistance Cell and 59 empanelled service providers.
• DJB RMS Portal (Revenue Management System) Comprehensive consumer-facing web portal at www.djb.gov.in consolidating online bill payment, new connection requests, mutation, disconnection/reopening, meter replacement intimation, RWH applications, grievance registration, tanker booking, e-KYC and LPSC rebate services for 35 lakh registered water connections.
• DJB mSeva Mobile App Mobile companion application to the DJB RMS Portal that lets consumers view and pay water/sewer bills, submit service requests, track application status and access RWH and grievance services from smartphones.
• AI-Powered Water Issues Chatbot Announced AI-powered conversational chatbot that helps Delhi residents raise and resolve water-related complaints and service queries through natural-language interaction, integrated with the DJB portal and mSeva app.
• Online Water Quality Analyser (Gulmohar Park Pilot) Pilot deployment of an online sensor-based water analyser that monitors pH, total dissolved solids and chlorine in real time and flags anomalies in water quality, with planned city-wide expansion across Delhi.
• Interceptor Sewage Project (ISP) Large-scale interceptor sewer infrastructure programme operated by DJB with 109 interceptor points designed to capture and divert sewage flowing into the Yamuna River, with Rs 2,454 crore spent since launch in 2006.

Quantifiable outcome

• Water treatment capacity: 1,002 MGD target (880-950 MGD actual production); 1,250 MGD peak summer demand
• +8 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature8 records

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bangalore Water Supply and Sewerage Board (BWSSB): BWSSB is the statutory municipal water and sewerage utility for Bengaluru — directly comparable to DJB in mandate (urban water supply + sewage treatment), statutory status, volumetric + fixed tariff structure, large treatment plant network, and capital-intensive operations funded by state government allocations and sovereign loans.
• Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB): CMWSSB is Chennai's statutory municipal water and sewerage utility, comparable to DJB in operating model, tariff structure (domestic/commercial slabs, sewerage maintenance charges), and infrastructure scale (multiple treatment plants, pipeline network, tanker fleet for emergency supply).
• Municipal Corporation of Greater Mumbai (MCGM) Hydraulic Engineer's Department: MCGM's water and sewerage operations serve Greater Mumbai with multi-tier tariffs, lakhs of registered connections, multiple treatment plants, and substantial sovereign funding. Directly comparable to DJB in serving a large Indian megacity through a municipal-statutory water utility model.
• Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB): HMWSSB provides water supply and sewerage services to Hyderabad metro area under statutory framework, with volumetric and fixed tariff components, treatment plants, and bulk connections to commercial complexes — closely mirroring DJB's operating model.

Broad incumbents

• Singapore Public Utilities Board (PUB): PUB is the national water agency operating potable supply, wastewater treatment, and drainage for Singapore. Comparable to DJB in mandate and integrated water-plus-sewerage model, but operates with far higher capital efficiency, advanced NEWater recycling, and substantially higher per-capita technical capability — a benchmark for DJB's modernization trajectory.
• New York City Department of Environmental Protection (NYC DEP): NYC DEP supplies drinking water to ~9 million New Yorkers and manages wastewater for the city. Comparable to DJB as a large municipal water and sewerage utility with aging infrastructure, capital-intensive capex programs, and tariff-based revenue, though operating at substantially greater scale and maturity.
• Thames Water: Thames Water supplies potable water and wastewater services to Greater London under regulated monopoly. Comparable to DJB in serving a megacity with aging infrastructure, high non-revenue water, and significant debt-financed capex — though operating under a regulated private utility model rather than statutory public body.

Emerging players

• VA Tech Wabag: VA Tech Wabag is a private water-treatment EPC and DBO operator with operational presence in Delhi (e.g., 17 MGD wastewater plant at Mitraon for DJB). Comparable as an adjacent private-sector operator that designs, builds, and operates sewage and water treatment infrastructure on contract for statutory utilities like DJB.

Others

• VA Tech WABAG's domestic peers (L&T Construction Water & Effluent Treatment, Thermax): L&T's Water & Effluent Treatment business and Thermax provide EPC and water-treatment technology for Indian municipal utilities including DJB. Adjacent peers as infrastructure contractors and equipment vendors whose order books and technology offerings directly shape DJB's capex execution.
• Convergence Energy Services Ltd (CESL): CESL is partnering with DJB to deploy 300 electric water tankers with sensor integration and open APIs under PM E-Drive. Comparable as an adjacent government-affiliated clean-mobility and fleet-electrification program partner that shapes DJB's modernization roadmap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/DelhiJalBoard
• Facebookfacebook.com/OfficialDelhiJalBoard
• LinkedInlinkedin.com/company/delhi-jal-board-djb

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delhi Jal Board