Professional
Professional Credit Service is a US-based, PE-backed accounts receivable management firm serving healthcare providers, government entities, and financial institutions with third-party collections, revenue cycle management, and early-out services via proprietary skip-tracing and speech analytics technology.
- Company typePrivate
- Founded1933
- HeadquartersVancouver, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Professional does
Professional Credit Service (legal entity Ray Klein, Inc., dba Professional Credit Service) is a US-based accounts receivable management firm founded in 1933 and headquartered in Vancouver, Washington, with operational facilities in Springfield, Oregon; West Chester, Pennsylvania; Denver, Colorado; and Cottage Grove, Wisconsin. The company provides first- and third-party collections, revenue cycle management, and early-out services to healthcare providers (hospitals, health systems, physician groups), government entities (courts, utilities, municipalities), and financial institutions (banks, credit unions). Its two operating brands are Professional Credit Collections (third-party debt recovery) and Ensource (early-out, medical coding, and revenue cycle services), the latter built from the 2024 acquisition of Elevate Medical Solutions and rebranded in November 2025.
The technology stack centers on a proprietary Waterfall skip-tracing system that queries 20+ national data vendors (including LexisNexis) in sequence until consumer contact information is found, paired with a Speech Analytics platform that records, audits, and scores 100% of consumer interactions for tone, volume, and keywords, with output feeding a dedicated Behavioral and Data Science team. Distribution is via direct sales and inside-sales teams, sector-specific inbound phone lines, a 24/7 Client Tools portal, and white-label self-service consumer and mobile channels with 200+ language support through Certified Languages International. Compliance coverage spans SOC 2 Type II, ISO 27002, HIPAA, PCI DSS, CFPB, FCRA, FDCPA, IRS 501(r), and IRS Publication 1075, with HFMA Peer Reviewed designation held continuously for more than 10 years.
The business model is a transaction- and contingency-fee professional services model, with multi-year custom contracts, quote-based pricing, and revenue derived from recovery fees charged to clients in healthcare, government, and financial services. Go-to-market is sales-led with dedicated Client Success Teams. The company is majority owned by Tonka Bay Equity Partners (invested July 2021) and has executed four acquisitions since early 2024 — Healthcare Collections Inc., Secured Resolutions, AAMS, Elevate Medical Solutions (now Ensource), VARO, and BYL Services — to broaden the platform into end-to-end revenue cycle services and East Coast operations.
Professional firmographics
Firmographics- Name
- Professional
- Legal name
- Ray Klein, Inc., dba Professional Credit Service
- Website
- https://professionalcredit.com
- Company type
- Private
- Founded year
- 1933
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Professional Credit Service is a US-based, PE-backed accounts receivable management firm serving healthcare providers, government entities, and financial institutions with third-party collections, revenue cycle management, and early-out services via proprietary skip-tracing and speech analytics technology.
- Ownership category
- akta.pro rank
Professional industry classification
Industry- Product category
- Accounts Receivable Management Services
- NAICS
- Office Administrative Services (56111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Accounts Receivable (Invoicing, Cash Application, Deductions) (BPAAAGAB)
- akta.pro secondary industries
- Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where Professional is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Professional business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Accounts Receivable Management Services: Professional provides comprehensive accounts receivable solutions including collections, revenue cycle management, and early-out services. Revenue is generated through service fees charged to clients for debt recovery and AR management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Multi-year contract | Custom enterprise pricing based on client needs |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels9 records
Professional product offering
Product offeringCore offering
Professional provides outsourced accounts receivable management for healthcare providers, government entities, banks/credit unions, and utilities, offering third-party collections, early-out/revenue cycle services, medical coding, denials management, and back-office support. Services are delivered via omnichannel consumer outreach backed by a proprietary Waterfall skip-tracing system, speech analytics, and a Client Tools transparency portal. Payment is via transaction-based fees under multi-year enterprise contracts.
Product overview
Professional offers a unified suite of accounts receivable management services with two main service lines: Professional Credit Collections (third-party debt collection) and Ensource Early-Out Services (revenue cycle solutions). These are supported by Client Tools, a proprietary client-facing platform providing transparency and account management. The company employs speech analytics technology and a proprietary Waterfall skip-tracing system. Ensource was expanded through acquisitions including Elevate Medical Solutions (2024), VARO, and BYL Services (2025). The company also provides a self-service consumer portal, opportunity cost calculator tool, and the Self-Pay Stream Podcast as supplementary resources.
Differentiator
Problem solved
Functional benefit
Products and services
- Professional Credit Collections Third-party collections service helping resolve outstanding consumer debts for medical bills, utilities, court fines, auto loans, and other services. Uses the New Deal empathetic approach, speech analytics, and multichannel engagement to achieve 5-10% better recovery rates than industry average; sold to healthcare providers, government entities, banks/credit unions, and utilities.
- Ensource Early-Out Services Revenue cycle solutions providing early-out self-pay services, medical coding, denial management, and back-office support for healthcare providers and government agencies. Includes extended business office solutions, patient financial services, digital outreach, probate follow-up, and payment plan monitoring.
- Client Tools Online Portal Secure 24/7 online platform providing enterprise clients full transparency into all AR management activity, including performance dashboards, customizable reporting, live call recordings, real-time inventory reports, secure document upload, and live chat with the client service team.
Quantifiable outcome
- 5-10% increase in returns on standard collection practices
- +4 more outcomes
Companies that use Professional
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Professional technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability4 records
Feature7 records
Professional partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- VARO (Virtual Accounts Receivable Outsourcing, LLC)coreAcquired in June 2025, VARO specializes in patient pay revenue cycle management for healthcare providers. Founded in 1998 and headquartered in West Chester, Pennsylvania. Known for patient-centric approach with high recovery rates while maintaining compliance and customer satisfaction. Acquisition adds East Coast presence.
- BYL ServicescoreAcquired in June 2025, BYL Services is a business process outsourcing (BPO) firm based in West Chester, PA offering risk management and back-office solutions. Emphasizes regulatory compliance, quality assurance, and client transparency with strong client retention and referral-driven growth.
- Elevate Medical SolutionscoreAcquired in June 2025 and rebranded to Ensource. Provides medical coding, revenue cycle management, and early-out services. Rebranded in November 2025 to strengthen Ensource's comprehensive end-to-end revenue cycle partner services for hospitals, health systems, and physician groups.
- Healthcare Collections, Inc. (HCI)minorHealthcare collections assets acquired in February 2024 as part of strategic expansion of healthcare collections services.
- Secured ResolutionsminorAssets acquired in February 2024 to expand healthcare collections and recovery solutions.
- Automated Account Management Services, LLC (AAMS)minorAssets acquired in February 2024 as part of strategic acquisition of healthcare collections and account management services.
- ACA InternationalminorACA International is the association of judgment professionals providing Professional Collection Specialist (PCS) Certification. Professional's collectors are required to be ACA International-certified by end of first year of employment.
- Healthcare Financial Management Association (HFMA)minorHFMA provides Certified Revenue Cycle Representative (CRCR) certification. Professional maintains HFMA Peer Reviewed designation and team members hold CRCR certifications.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
Professional competitors and assessment
Company assessmentBroad incumbents
- PRA Group: Global leader in debt recovery and asset purchasing with a major U.S. operations arm serving banks, credit unions, and healthcare providers. Larger, incumbent peer in third-party collections with significantly broader footprint and capital base than Professional.
- Optum (UnitedHealth Group): Dominant healthcare services and RCM arm of UnitedHealth Group providing end-to-end revenue cycle management, claims processing, and analytics to large hospital systems. Massive incumbent that defines competitive benchmarking but targets tier-1 enterprise where Professional's mid-market focus is complementary.
Direct peers
- IC System: Family-owned debt collection agency serving healthcare, financial, government, and utilities verticals, with proprietary recovery technology. Comparable in size and vertical mix to Professional Credit, with similar compliance-driven positioning.
- Radius Global Solutions: Mid-market accounts receivable management and contact center services company with PE backing. Directly comparable in size, GTM motion, and service mix (first- and third-party AR across healthcare, commercial, and government).
- Performant Financial Corporation: Publicly traded third-party debt collection and recovery firm focused heavily on healthcare and student loans. Direct peer to Professional Credit Collections with overlapping healthcare RCM and recovery clients, plus similar regulatory pressure from CFPB/FDCPA.
- Transworld Systems (TSI): Long-established U.S. accounts receivable management and small-business debt recovery firm with similar client mix across commercial debt, healthcare, and government. Direct AR management peer with comparable first-party/third-party collections offering.
- Convergent Healthcare / Convergent Outsourcing: Self-pay and revenue cycle management provider for hospitals and physician practices. Closely comparable service mix to Professional's Ensource Early-Out Services and VARO operations, including patient-pay early-out and bad-debt recovery.
Emerging players
- Waystar: Healthcare revenue cycle software platform serving more than 40% of U.S. hospitals with patient access, claims, and payment technology. Comparable RCM tech stack though focused on software rather than service delivery; partnership or threat adjacency to Ensource.
- Revecore: Healthcare revenue cycle services provider focused on underpayment recovery, denial management, and workers' compensation claims for hospital systems. Comparable RCM and recovery capability to Professional's Ensource and Professional Credit Collections service lines.
- EnableComp: PE-owned complex claims revenue cycle management firm specializing in workers' comp, motor vehicle, and veteran healthcare claims for hospitals. Emerging healthcare RCM peer with growing national footprint and comparable acquisition-driven strategy.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Professional social profiles
Digital presenceProfessional compliance and trust
Trust signalCompliance9 records
Professional financial estimates
Financial estimateRevenue estimate
Valuation estimate
Professional leadership team
Management profileNumber of profiles
Profiles10 records
Professional subsidiaries and ownership
Company hierarchySubsidiaries6 records
Professional funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Professional M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Professional
What does Professional do?
Professional provides outsourced accounts receivable management for healthcare providers, government entities, banks/credit unions, and utilities, offering third-party collections, early-out/revenue cycle services, medical coding, denials management, and back-office support. Services are delivered via omnichannel consumer outreach backed by a proprietary Waterfall skip-tracing system, speech analytics, and a Client Tools transparency portal. Payment is via transaction-based fees under multi-year enterprise contracts.
Is Professional a public or private company?
Professional is a private company. It is classified as private equity controlled and is currently operating.
When was Professional founded?
Professional was founded in 1933. It employs 101 to 250 people.
Where is Professional based?
Professional is headquartered in Vancouver, United States, in the North America region.
How does Professional make money?
One revenue line is on record: accounts Receivable Management Services.
Who are Professional's main competitors?
Broad incumbents on record are PRA Group and Optum (UnitedHealth Group). Direct peers are IC System, Radius Global Solutions, Performant Financial Corporation, Transworld Systems (TSI) and Convergent Healthcare / Convergent Outsourcing. Emerging players are Waystar, Revecore and EnableComp.
Does Professional have an API?
No public API is recorded for Professional.
What industry is Professional in?
Professional's product category is Accounts Receivable Management Services. Its primary akta.pro industry code is BPAAAGAB, Accounts Receivable (Invoicing, Cash Application, Deductions), with a secondary code of HLACAEAI, Patient Financial Engagement (Estimates, Billing Presentment, Payments). Its NAICS code is 56111 and its SIC code is 7370.