City of Baltimore

Municipal Government Administrationbaltimorecity.gov

The City of Baltimore is a municipal government (founded 1797) serving residents and businesses of Baltimore, Maryland under Mayor Brandon M. Scott, delivering full-spectrum public services — public safety, transportation, housing, health, recreation, and permitting — through 17+ departments, 10,000+ employees, and a $4.6B FY2027 budget.

Company typePublic
Founded1797
HeadquartersBaltimore, United States
Headcount5,001–10,000
GTM typeB2B and B2C
OfferingServices

What City of Baltimore does

The City of Baltimore is a municipal government entity (founded 1797) headquartered at 100 N. Holliday St, Baltimore, MD, serving the residents, businesses, and visitors of Baltimore, Maryland under the leadership of Mayor Brandon M. Scott. The city delivers full-spectrum public services through 17+ departments and agencies, including the Baltimore City Police Department, Fire Department, Department of Public Works, Department of Transportation, Department of Housing and Community Development, the Mayor's Office of Neighborhood Safety and Engagement (MONSE), Baltimore City Information Technology (BCIT), Department of Recreation and Parks, the Health Department, the Office of the Comptroller (Bill Henry), Enoch Pratt Free Library, and the Municipal Post Office, among others. Core service lines span public safety, transportation (including the free Charm City Circulator shuttle), housing and economic development, health, utilities, recreation, permitting and licensing, and emergency preparedness. The city employs 10,000+ people and operates with a FY2027 all-funds budget of $4.6 billion, including $1.3 billion for public safety, $1.1 billion for clean and healthy communities, and $337 million in locally supported capital investment — more than double the 20-year annual average.

The city's digital product portfolio includes a 311 citizen-service portal (balt311.baltimorecity.gov), an online payment portal (pay.baltimorecity.gov) for parking tickets, traffic fines, and water bills, an OpenGov-based permitting and licensing portal, the Open Baltimore open-data platform, CharmTV (Cable Channel 25 / YouTube) for public-meeting broadcasting, the Charm City Circulator free shuttle service, B'more Fresh for online SNAP purchases, Water4All for water-bill assistance, the Public Safety Accountability Dashboard, and Digital Inclusion Resources. Enterprise systems include the recently adopted PCIS ClaimsVISION Risk and Claims Management Information System for claims administration and enterprise risk management. The City Hall website (baltimorecity.gov) supports 76-language translation.

Revenue is generated primarily through property taxes — the city holds the highest property tax rate in Maryland, with a stated goal of reducing it below 2% by FY2028 under the 10-Year Financial Plan — supplemented by fees and licenses (block party permits $50–$80, mobile vending permits $25–$375, liquor license applications $100–$600, postage, mobile stage rentals), and an annual tax sale of delinquent property liens (18% interest, with unsold certificates available after six months). Notable recent performance includes reducing vacant properties from 16,000 to 11,806 via the ReFrame Baltimore initiative, a 60%+ decline in homicides since 2022 (133 homicides in 2025, the lowest since 1978), and a 24.5% decline in nonfatal shootings in 2025. The city's accountability and transparency functions are exercised through the Comptroller's Office, City Council (14 members), Board of Estimates, Department of Audits, and the Open Baltimore data portal.

City of Baltimore firmographics

Firmographics

Name: City of Baltimore
Legal name: City of Baltimore
Website: https://baltimorecity.gov
Company type: Public
Founded year: 1797
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: The City of Baltimore is a municipal government (founded 1797) serving residents and businesses of Baltimore, Maryland under Mayor Brandon M. Scott, delivering full-spectrum public services — public safety, transportation, housing, health, recreation, and permitting — through 17+ departments, 10,000+ employees, and a $4.6B FY2027 budget.
Ownership category
akta.pro rank

City of Baltimore industry classification

Industry

Product category: Municipal Government Administration
NAICS: Justice, Public Order, and Safety Activities (922), Administration of Environmental Quality Programs (9241), Regulation and Administration of Transportation Programs (926120), Administration of Housing Programs, Urban Planning, and Community Development (9251), Bus and Other Motor Vehicle Transit Systems (485113)
SIC: Electric, Gas & Sanitary Services (4900), Refuse Systems (4953), Water Supply (4941)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities) (BPAIANAJ), Local Transportation, Parking & Mobility Administration (BPAIACAM), Sustainable Cities, Urban Development & Green Infrastructure (BPADALAL)

Keywords

Municipal government services
Public safety administration
Urban transportation services
Permits and licensing
Public works infrastructure

Where City of Baltimore is headquartered

Location

Headquarters

HQ city: Baltimore
HQ country: United States
HQ region: North America

Offices10 records

Markets served

City of Baltimore business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

Property Taxes: Primary revenue source for city operations. City of Baltimore has the highest property tax rate in Maryland, with ongoing efforts to reduce rates below 2% by Fiscal Year 2028 through the 10-Year Financial Plan.
General Fund Revenue: Comprehensive budget of $4.6 billion across all funds for FY2027, covering public safety ($1.3 billion), clean/healthy communities ($1.1 billion), youth and vulnerable populations ($646.66 million), equitable economic development ($380.92 million), and responsible stewardship ($242.34 million).
Fees and Licenses: Revenue from business licenses, permits, event permits, liquor licenses, and various municipal fees including block party permits ($50-$80), special event permits, mobile vending permits ($25-$375), and park event fees.
Tax Sale Revenue: Annual tax sale of delinquent property liens generates revenue. Certificate holders pay total lien amount plus 18% interest. Six months after sale, unsold certificates available through Department of Real Estate.

Pricing tiers

Model	Billing	Price
Unit Pricing	One time	Block Party Application Fee
Unit Pricing	One time	Play Streets Permit
Unit Pricing	Annual	Street and Mobile Vending Permits
Unit Pricing	One time	Liquor License Application
Unit Pricing	Pay-as-you-go	Municipal Post Office Postage Rates
Unit Pricing	One time	Mobile Stage Rental

Distribution channels5 records

Marketing channels7 records

City of Baltimore product offering

Product offering

Core offering

The City of Baltimore is a municipal government that delivers essential public services to city residents, businesses, and visitors. Its core offerings encompass public safety (police, fire, neighborhood safety), public works (water, trash and recycling), transportation (Charm City Circulator, road maintenance), housing and community development, recreation and parks, health programs, permitting and licensing, and fiscal administration through the Comptroller's office. The city also operates digital service platforms including the 311 system, online permitting, payment portals, and the Open Baltimore open data initiative.

Product overview

The City of Baltimore offers a suite of digital products and services designed to serve residents, businesses, and visitors. The portfolio includes citizen-facing portals for service requests (311 Service), online payments (parking, water bills), and permit applications; transportation services (Charm City Circulator); transparency platforms (Open Baltimore open data portal, Public Safety Accountability Dashboard); and digital inclusion programs. The city also operates CharmTV for public broadcasting and has adopted enterprise systems like ClaimsVISION RMIS for internal risk management.

Differentiator

Problem solved

Functional benefit

Brands

CharmTV: Official cable access television station for City of Baltimore, broadcasting city meetings, news, and programming.
311 Service
Charm City Circulator
ReFrame Baltimore
BMore Fresh
Water4All
Open Baltimore
BMore FAST

Products and services

311 Service A citizen services portal enabling Baltimore City residents to report problems (e.g., potholes, trash, graffiti), track service requests, and access city information via online form, mobile app, or phone (311 within city).
Online Payment Portal
Open Baltimore (Open Data Portal)
Charm City Circulator
Permits and Licensing Portal
CharmTV
Digital Inclusion Resources
B'more Fresh (SNAP Online)
Charm City PASS (Packaging and Shipping Services) A packaging and shipping service located in the Baltimore Convention Center providing shipping and postal services for visitors and businesses.
ClaimsVISION RMIS A Risk and Claims Management Information System adopted by the City of Baltimore for claims administration and enterprise risk management, provided by PCIS.

Quantifiable outcome

Vacant properties reduced from 16,000 to 11,806 through collaborative approach with $50M annual state investment
+4 more outcomes

Companies that use City of Baltimore

Customer profile

Named customers1 record

Segments4 records

Ideal customer profiles3 records

City of Baltimore technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

City of Baltimore partnerships and signals

Strategic signal

Partnerships

Eleven partnerships are on record, tiered core, minor and flagship.

Maryland Department of Transportation Maryland Transit Administration (MDOT MTA)coreStrategic or Co-development PartnerMDOT MTA extended partnership through a new five-year agreement continuing use of ClaimsVISION platform. Both are clients of PCIS in the Mid-Atlantic region.
SEPTA (Southeastern Pennsylvania Transportation Authority)minorStrategic or Co-development PartnerSEPTA selected ClaimsVISION RMIS for enhanced risk management capabilities. Both are clients of PCIS in the Mid-Atlantic region.
Living Classrooms' Historic Ships in BaltimorecoreStrategic or Co-development PartnerProducer of SAIL250 Maryland & Air Show Baltimore event in partnership with United States Navy, Maryland Department of Commerce Office of Tourism, and other partners.
United States NavyflagshipStrategic or Co-development PartnerPartner in SAIL250 event celebrating 250th anniversary of US Navy. U.S. Navy Blue Angels Flight Demonstration Squadron performing at air show.
United States Coast GuardcoreStrategic or Co-development PartnerPartner in SAIL250 event with U.S. Coast Guard vessels participating in the tall ships gathering.
Maryland Department of Commerce Office of TourismcoreGTM or Marketing PartnerGovernment tourism partner co-producing SAIL250 Maryland & Air Show Baltimore event.
Visit BaltimorecoreGTM or Marketing PartnerOfficial destination marketing organization partnering on SAIL250 event.
Sail BaltimorecoreStrategic or Co-development PartnerOrganization coordinating tall ships participation in SAIL250 event.
Baltimore CountycoreStrategic or Co-development PartnerPartner in SAIL250 event at multiple venues including Baltimore County's Martin State Airport.
Waterfront PartnershipminorGTM or Marketing PartnerParticipating organization in SAIL250 event activities.
Downtown PartnershipminorGTM or Marketing PartnerParticipating organization in SAIL250 event activities.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

City of Baltimore competitors and assessment

Company assessment

Direct peers

City of Cleveland: Similar-sized Midwest city with comparable post-industrial trajectory, urban revitalization efforts, public safety challenges, and comprehensive municipal service delivery model including water and waste utilities.
City of Pittsburgh: Post-industrial Pennsylvania peer city with comparable population, similar transition from manufacturing to services economy, and municipal government structure delivering similar urban services and infrastructure.
City of Philadelphia: Mid-Atlantic peer city of comparable size with similar legacy industrial base, post-industrial revitalization challenges, and comprehensive municipal service portfolio including water utility (Philadelphia Water Department) and large public safety footprint.
City of Cincinnati: Ohio peer city of comparable scale with similar municipal service portfolio, post-industrial revitalization trajectory, and governance structure delivering comparable public services including water, transportation, and public safety.
City of St. Louis: Mid-sized city with comparable urban governance challenges, population scale, post-industrial base, and similarly broad municipal service mandate spanning public safety, utilities, transportation, and housing.
City of Richmond: Mid-Atlantic regional peer with comparable municipal government structure, similar service portfolio, urban revitalization initiatives, and mid-sized city governance challenges.
City of Detroit: Post-industrial Rust Belt peer with comparable population scale, significant vacant property challenges addressed through municipal demolition programs, and similar dependence on property tax revenue for municipal services.
City of Buffalo: Post-industrial Great Lakes peer of comparable scale facing similar urban revitalization, infrastructure investment, and public service delivery challenges including water, transportation, and waste management.
City of Newark: Northeast municipal peer with comparable urban service delivery, legacy infrastructure investment needs, water/sewer utility operations, and similar focus on equitable economic development and public safety reform.

Broad incumbents

District of Columbia: Larger but geographically adjacent Mid-Atlantic municipal government with overlapping urban service mandate including transit (WMATA partnership), water/sewer (DC Water), public safety, and digital government initiatives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

City of Baltimore financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Baltimore leadership team

Management profile

Number of profiles

Profiles10 records

City of Baltimore subsidiaries and ownership

Company hierarchy

Subsidiaries17 records

City of Baltimore funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Baltimore M&A and investment

M&A and investment

M&A

Investments8 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Baltimore

What does City of Baltimore do?

Is City of Baltimore a public or private company?

City of Baltimore is a public company. It is classified as state government owned and is currently operating.

When was City of Baltimore founded?

City of Baltimore was founded in 1797. It employs 5,001 to 10,000 people.

Where is City of Baltimore based?

City of Baltimore is headquartered in Baltimore, United States, in the North America region.

How does City of Baltimore make money?

Four revenue lines are on record. Property Taxes are the primary driver. The others are general Fund Revenue, fees and Licenses and tax Sale Revenue.

Who are City of Baltimore's main competitors?

Direct peers on record are City of Cleveland, City of Pittsburgh, City of Philadelphia, City of Cincinnati, City of St. Louis, City of Richmond, City of Detroit, City of Buffalo and City of Newark. District of Columbia is listed as a broad incumbent.

Does City of Baltimore have an API?

No public API is recorded for City of Baltimore.

What industry is City of Baltimore in?

City of Baltimore's product category is Municipal Government Administration. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIANAJ, Smart Cities & Urban Innovation Programs (Digital Planning, Civic Tech for Cities). Its NAICS code is 922 and its SIC code is 4900.