What TerryWhite Chemmart does

TerryWhite Chemmart is a privately held Australian pharmacy retail chain founded in 1959 and headquartered in Brisbane, operating a national network of independently owned pharmacies under a unified brand. The company serves general consumers, families, women's health patients, weight management customers, and corporate employer groups through physical storefronts and an integrated digital platform. Its product and service portfolio spans prescription medication dispensing (PBS and private), over-the-counter medicines, beauty and skincare, vitamins and supplements, weight management products, and rapid antigen tests, alongside a growing suite of in-pharmacy health services including vaccinations (flu, COVID-19, travel, NIP), telehealth consultations, women's health services, pharmacist prescribing, medication reviews, and baby clinics. The business operates a hybrid retail and digital commerce model with physical stores serving as fulfillment hubs for both walk-in customers and Click & Collect orders, complemented by a multi-tier home delivery service (Standard, Express, Same Day, and 2-hour Fast Delivery).

The company's underlying technology platform centers on the myTWC mobile application, which integrates prescription management via MySL (My Script List) and eScript token handling, medication reminders, Family Mode for multi-member household medication tracking, online ordering, Click & Collect scheduling, and Rewards Plus loyalty tracking. Rewards Plus is a freemium points-based loyalty program (3 points per $1 spent, redeemable at 1000 points for $10) with members-only promotions and bonus point offers. The company holds the TerryWhite Chemmart trademark through TWC IP Pty Ltd and licenses it to the operating entity TW&CM Pty Ltd, structuring the business as a brand-and-network model. The company is also a participating partner in the ReMed medical injection pen recycling trial (2026), developed by Novo Nordisk in partnership with Pharmacycle and Sydney-area healthcare providers.

Revenue is generated through multiple streams: prescription dispensing (PBS and private), OTC and retail product sales (transaction fees), fee-for-service health consultations (professional services), vaccination services ($24.95 per general flu vaccination), and delivery fees ($9.95-$14.99 depending on speed and distance). The go-to-market motion combines direct-to-consumer retail with event-driven seasonal campaigns (flu season, state government immunization programs in QLD and WA) and a corporate health program targeting businesses for employee vaccination services. Customer retention is driven by the loyalty program, prescription history accumulation through the app, and the convenience of integrated health service booking. No revenue figures, funding rounds, or M&A activity are disclosed in available sources.

Name

TerryWhite Chemmart

Legal name

TW&CM Pty Ltd

Website

https://terrywhitechemmart.com.au

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TerryWhite Chemmart is a privately held Australian pharmacy retail chain operating a national network of independently owned pharmacies, serving consumers with prescription dispensing, OTC products, vaccinations, health services, and integrated digital tools (myTWC app and Rewards Plus loyalty program).

Ownership category

akta.pro rank

Product category

Retail Pharmacy

NAICS

Pharmacies and Drug Retailers (45611)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Retail & Community Pharmacies (Chain/Independent) (HLAFALAA)

akta.pro secondary industries

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA), Prescription Pickup & Pharmacy Runs (HSACAIAF)

Keywords

• Retail pharmacy services
• Prescription medications
• Vaccination services
• Loyalty rewards program
• Pharmacy health services

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Prescription Medications: Dispensing of prescription medications through pharmacy network. Revenue from PBS (Pharmaceutical Benefits Scheme) and private prescriptions.
2. OTC Products and Pharmacy Merchandise: Sale of over-the-counter medicines, health products, beauty, skincare, vitamins, and general pharmacy merchandise through retail stores and online channels.
3. Vaccination Services: Pharmacist-administered vaccinations including flu, COVID-19, travel vaccines, and NIP (National Immunisation Program) vaccines. General flu vaccination priced at $24.95.
4. Health Services: Fee-for-service health consultations including health checks, sleep apnoea services, weight management programs, telehealth consultations, women's health services, and pharmacist prescribing services.
5. Delivery Services: Revenue from delivery fees for home delivery options including standard ($9.95-$15.00), express ($12.50+), same day ($13.50), and fast 2-hour delivery ($14.99).

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

TerryWhite Chemmart operates a national network of community pharmacies across Australia dispensing prescription medications (PBS and private) and OTC health, beauty, skincare, vitamin, and supplement products. Pharmacies deliver fee-for-service health offerings including pharmacist-administered vaccinations, telehealth consultations, women's health, weight management, and medication reviews, supported by the myTWC mobile app (prescription management, eScript/MySL integration, Click & Collect, Family Mode) and the Rewards Plus loyalty program.

Product overview

TerryWhite Chemmart is an Australian pharmacy chain operating a unified retail and digital platform combining physical pharmacies with online services. The core offering consists of the myTWC mobile app (for prescription management, medication reminders, appointment booking, and online shopping), integrated with the Rewards Plus loyalty program (earning 3 points per $1 spent). In-pharmacy services include vaccinations, telehealth consultations, women's health, medication services, and weight care programs. Fulfillment options include home delivery (standard, express, same-day, and 2-hour fast delivery) and free Click & Collect. The retail catalogue spans beauty, skincare, vitamins/supplements, weight management products, medicines, and rapid antigen tests.

Differentiator

Problem solved

Functional benefit

Brands

• myTWC: Mobile application for managing prescriptions, medications, appointments, and rewards. Features include Family Mode for managing medications of family members, script ordering, and digital receipts.
• Rewards Plus

Products and services

• myTWC App Mobile application enabling customers to order prescriptions, manage medications, set reminders, book health services, shop online, and earn rewards points. Includes Family Mode for managing medications of family members.
• Rewards Plus
• Care Clinic Health Services Range of in-pharmacy health services including vaccinations (flu, COVID-19, whooping cough, HPV, hepatitis, and travel vaccines), telehealth consultations, women's health services, medication services, and health checks.
• Vaccination Services Comprehensive vaccination services including flu (general $24.95, NIP-funded free for eligible groups), COVID-19, whooping cough, HPV, hepatitis A and B, MMR, meningococcal, shingles, travel vaccinations, and children's vaccinations. State-specific eligibility applies for various vaccines.
• Telehealth Services
• Women's Health Services
• Home Delivery Delivery service with multiple options: Standard delivery (2-4 business days, from $9.95, free over $99), Express delivery (1-2 business days, from $12.50), Same day delivery (order by 11am, $13.50), and Fast delivery (2 hours, $14.99). Available within 15km of participating pharmacies.
• Click & Collect Free service allowing customers to order pharmacy products online or via app and collect in-store within 2 hours. Available for health essentials, non-prescription products, personal care, and catalogue items.
• Weight Care Program Medical weight loss support program combining prescribed weight loss medication with personalised guidance, expert tips, and support delivered via phone.
• Corporate Health Program Workplace vaccination clinics and employee health services for businesses, including corporate flu and other immunisation programs available across all states.

Quantifiable outcome

• 2-hour Click & Collect service for online orders
• +2 more outcomes

Segments5 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered minor.

• Novo NordiskminorStrategic or Co-development Partner · 1 January 2026TerryWhite Chemmart is part of the ReMed program, developed by Novo Nordisk in partnership with Pharmacycle, for Australia's first medical injection pen recycling trial. The program allows patients to return used pens from Novo Nordisk medicines at pharmacies to reduce environmental waste. The trial launches in Sydney and tests collection, transport, handling, and recycling pathways for medical injection pens.
• PharmacycleminorStrategic or Co-development PartnerTechnology partner for the ReMed medical injection pen recycling program. Pharmacycle provides the recycling infrastructure and pathways for collecting and processing used medical pens at pharmacies.
• Northern Sydney Local Health DistrictminorStrategic or Co-development PartnerHealthcare district partner in the ReMed medical injection pen recycling trial. The trial is formalised through a Memorandum of Understanding and will test feasibility of collection pathways in the Sydney region.
• St Vincent's Hospital SydneyminorStrategic or Co-development PartnerHospital partner in the ReMed medical injection pen recycling trial. Part of the consortium formalised through MOU to test collection, transport, handling, and recycling pathways for medical pens.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Boots UK: UK-based health and beauty retailer and pharmacy chain offering prescriptions, vaccinations (including NHS flu services), Advantage Card loyalty and Boots-branded health products. Closest international analogue to TWC's combined pharmacy + beauty + loyalty + clinical-services model.

Broad incumbents

• Walgreens Boots Alliance: Global pharmacy retailer combining US (Walgreens) and UK/Europe (Boots) chains with prescription, beauty and health service offerings. Comparable broad incumbent in pharmacy retail plus beauty adjacency at much greater scale and geographic reach.
• CVS Health: US-based integrated retail pharmacy, PBM and healthcare services giant with MinuteClinic walk-in services and a digital app. Comparable as a broad incumbent operating retail pharmacy + clinical services + digital + delivery at significantly larger scale than TWC.

Direct peers

• Pharmacy 777: Western Australia-headquartered independent pharmacy group emphasising professional health services and pharmacist-led care. Most comparable in service-led positioning and franchise-network model, though smaller and WA-centric.
• National Pharmacies: Member-owned South Australian-headquartered community pharmacy chain offering prescription services, vaccinations, beauty and loyalty programs. Comparable as a multi-state pharmacy network with overlapping health service mix.
• Chemist Warehouse: Australia's largest discount pharmacy chain, offering prescription, OTC, beauty, vitamins and front-of-store merchandise across a national store network. Most directly comparable to TerryWhite Chemmart in product mix, customer segment, and national footprint, but distinguished by aggressive discount-led positioning versus TWC's broader service-led model.
• Priceline Pharmacy (Sigma Healthcare): Australian pharmacy chain owned by Sigma Healthcare, offering prescription, beauty, health services and a Sister Club loyalty program. Highly comparable as an Australian community pharmacy network competing on similar product categories (notably beauty) and loyalty-driven repeat purchase.
• Blooms The Chemist: Mid-sized Australian pharmacy chain offering prescription dispensing, health services, beauty and OTC merchandise across regional and metropolitan stores. Directly comparable on service-led pharmacy positioning and the same independent-network economics as TerryWhite Chemmart.
• Discount Drug Stores: Australian discount pharmacy chain under Sigma Healthcare focused on competitive pricing across OTC, beauty and pharmacy merchandise. Comparable direct competitor on price-driven positioning within the same regulatory and competitive environment.
• Amcal Pharmacy (Sigma Healthcare): Australian community pharmacy chain under Sigma Healthcare's banner network. Operates a similar franchise/brand-licence model with prescription dispensing, health services and a national store footprint, directly competitive for TWC network partners and corporate vaccination contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TerryWhite Chemmart