What Command Investigations does

Command Investigations is a Lake Mary, Florida-based private investigation firm that provides surveillance, field investigations, desktop intelligence, SIU compliance, and anti-fraud services primarily to the insurance defense community, including insurance carriers, self-insured entities, and insurance defense law firms. The company operates nine core service lines — in-person surveillance, 24/7 remote surveillance (using custom-designed camouflaged cameras with geo-locators), field investigations, intelligence, SIU compliance and anti-fraud consulting, CEU/CLE training, vendor management, litigation support, and specialty services (asbestos, toxic tort, rent control) — delivered through a network of licensed investigators positioned across the United States. A proprietary platform called Command Central enables case management and coordination nationwide, and the company maintains a "Family of Brands" structure retaining acquired agency names including Shadow Investigations, Merge Investigations, AIC Companies, Abacus Research Inc., and SuperiorX Investigations.

The company generates revenue through professional services fees on a case-by-case, quote-based pricing model typical of enterprise B2B investigative engagements, with go-to-market executed via direct enterprise sales targeting insurance defense clients, supported by a self-service "Assign a Case" web portal. The business has pursued an aggressive roll-up acquisition strategy, completing at least five acquisitions during 2024, and transitioned private equity sponsorship from Monument MicroCap Partners to Incline Equity Partners in March 2025. Headcount of 101-250 employees supports national-scale service delivery, though no revenue figures have been publicly disclosed.

Name

Command Investigations

Legal name

Command Investigations LLC

Website

https://GoCommand.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Command Investigations is a national private investigation firm providing surveillance, field investigations, SIU compliance, and anti-fraud services to insurance carriers, self-insured entities, and insurance defense law firms, operating through a network of licensed investigators and a proprietary case management platform.

Ownership category

akta.pro rank

Product category

Insurance Defense Investigation Services

NAICS

Investigation and Personal Background Check Services (561611), Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Detective, Guard & Armored Car Services (7381), Services-Legal Services (8111)

akta.pro primary industry

Investigations & Background Screening Services (IMAIAEAK)

akta.pro secondary industries

Litigation Support & Civil Investigations (Witness/Asset/Skip Tracing) (BPAKAEAE), Workplace Misconduct, Ethics & Compliance Investigations (BPAKAEAH)

Keywords

• Private investigation services
• Insurance defense investigations
• Surveillance services
• Anti-fraud investigations
• Field investigation services

Headquarters

HQ city

Lake Mary

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Investigative Services: Professional investigative services including surveillance, field investigations, intelligence gathering, and SIU compliance delivered to insurance and corporate clients. Revenue generated through service fees for case-based investigations.
2. Training Services: CEU and CLE training programs for industry professionals, providing continuing education units and continuing legal education tailored for the investigative industry.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Command Investigations provides a comprehensive suite of investigative services for the insurance defense community, including in-person and 24/7 remote surveillance, field investigations, desktop intelligence, SIU compliance and anti-fraud consulting, CEU/CLE training, vendor management, litigation support, background screening, and specialty services such as asbestos, toxic tort, and rent control investigations. Services are delivered through a national network of licensed investigators and coordinated via Command Central, a proprietary case management and operations platform.

Product overview

Command Investigations is a private investigation company providing a comprehensive suite of investigative services for the insurance defense community. The company operates as a service-based business rather than a software product, offering nine core service lines: Surveillance (in-person), Remote Surveillance, Field Investigations, Intelligence, SIU Compliance & Anti-Fraud, CEU/CLE Training, Vendor Management, Litigation Support Services, Simplified Screening Solutions, and Specialty Services. These services are delivered through a proprietary platform called Command Central, which enables case management and investigative coordination nationwide. The company has expanded through acquisitions including Abacus Research Inc., Shadow Investigations, Merge Investigations, and AIC Companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Surveillance In-person, discreet mobile surveillance led by experienced licensed investigators who follow subjects and adapt to location changes for insurance defense and corporate clients.
• Remote Surveillance 24/7 remote surveillance service using custom-designed camouflaged cameras with geo-locators and versatile deployment options for complex investigative setups.
• Field Investigations Licensed investigators conduct recorded statements, scene investigations, evidence gathering, and interviews, with specialization in workers' compensation, subrogation, asbestos, and rent board investigations.
• Intelligence Comprehensive desktop investigations including social media, background and medical canvass investigations, DMV searches, criminal and civil record searches, employment checks, and detailed asset investigations.
• SIU Compliance & Anti-Fraud Enterprise solution offering consulting, training, compliance, and state reporting services to ensure a robust anti-fraud strategy for insurance carriers and self-insureds.
• CEU/CLE Training Continuing Education Units (CEU) and Continuing Legal Education (CLE) training sessions tailored for the investigative industry to keep skills current with industry standards.
• Vendor Management One-stop solution for managing third-party investigative vendors with consolidated reporting and pricing, streamlining vendor relationships for seamless client operations.
• Litigation Support Services Pre-litigation and active litigation investigative support including subpoena services, prompt delivery of summonses and complaints, alongside Continuing Legal Education offerings for legal clients.
• Simplified Screening Solutions Background screening service providing comprehensive candidate or subject verification for employer and investigative clients.
• Specialty Services Niche investigative expertise in Asbestos, Toxic Tort, and Rent Control matters, available throughout the US and abroad, including heavily regulated California markets.
• Command Central Proprietary case management and investigative operations platform enabling coordination of surveillance, intelligence, and reporting across Command Investigations' national service network.

Quantifiable outcome

• Several decades of combined experience in investigative services

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Abacus Research Inc.majorStrategic or Co-development Partner · 9 July 2024Command Investigations LLC completed the acquisition of Abacus Research Inc., a provider of investigative services based in Illinois. This acquisition expands Command's geographic reach and enhances service offerings across multiple regions, strengthening its position in the insurance and corporate sectors.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Frasco Investigative Services: Florida-headquartered national private investigation firm offering surveillance, field investigations, and SIU/anti-fraud services for the insurance defense community — directly comparable customer base, service mix, and delivery model to Command Investigations.
• Atlas Investigations: National insurance surveillance and investigations provider delivering in-person and remote surveillance to carriers, self-insureds, and defense attorneys — overlapping core service lines and target verticals with Command.

Broad incumbents

• Pinkerton: Global corporate security and investigations firm offering surveillance, background screening, and fraud investigation as part of a much broader enterprise risk and guarding portfolio — competitors where overlap exists (insurance, corporate investigations) but with far larger scale and adjacent services.
• Kroll: Global investigations, due diligence, and corporate intelligence firm — competes directly for corporate investigations, background checks, and litigation support while also serving financial services, legal, and government clients at much greater scale than Command.
• Control Risks: International corporate investigations, background screening, and intelligence consultancy — overlaps with Command on corporate investigations, asset tracing, and due-diligence services, but operates at global scale with broader advisory offerings.
• FTI Consulting: Large diversified professional services firm with a dedicated investigations and forensic practice — overlaps with Command on insurance claims support, anti-fraud consulting, and litigation investigations within a much broader advisory portfolio.

Emerging players

• Nardello & Co: Global investigations firm specializing in corporate, legal, and financial investigations with strong reputation in due diligence, asset tracing, and litigation support — comparable to Command's corporate-investigation and intelligence service lines but with a higher-end legal/financial client mix.

Others

• LexisNexis Risk Solutions: Data and analytics provider supplying background checks, public-records intelligence, and insurance-fraud detection tools — not a direct investigative services competitor but an enabling technology provider whose tools overlap with Command's Intelligence and Simplified Screening offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Command Investigations