What Delivery Mates does

Delivery Mates, operated by OTL Omega Telematics and Logistics Ltd, is a London-based sustainable last-mile delivery platform founded in 2013. The company serves enterprise clients across retail, automotive, food and hospitality, pharmacy, laundry, floristry, micromobility, and government sectors, operating a fleet of 3,500+ carbon-free vehicles (cargo bikes, electric vans, e-scooters, and motorcycles) across six countries in the UK and Europe. The platform is anchored by five strategically positioned micro-logistics hubs in London, each capable of 3,006 deliveries per week, with a documented 45% reduction in average delivery travel distance relative to legacy delivery models. Named customers include Amazon, Ford, Mercedes-Benz, Nissan, Just-Eat, Laundryheap, Voi, Bloom and Wild, and Westminster City Council.

The core technology stack is Sabrina, an AI-powered delivery management platform comprising a Workforce App for couriers, a Reporting/Scheduling tool for automated scheduling, a Control Panel for dispatch automation and multi-drop order management, a Customer Panel for order tracking, a Business Intelligence module for trend analysis, and an ETA Accuracy engine that processes real-time traffic, weather, and vehicle data. A public REST API (integration.dmates.io) supports third-party integration. Sabrina's capabilities are documented as optimization, process automation, and predictive analytics, applied to operational rather than product-level problems.

The business model combines transaction-fee revenue from same-hour, same-day, next-day, and on-demand delivery services with managed-services revenue from providing couriers, vehicles, and delivery software to enterprise partners. Pricing is quote-based for enterprise customers and not publicly disclosed. The go-to-motion is direct enterprise field sales with a 'Partner with us' page and Get a Quote CTAs. Growth has been organic and partnership-led, with the May 2023 acquisition of B-Corp-certified XeroE expanding operations to Bristol and Manchester. The company completed 2.9 million deliveries in 2024, a 36.2% year-on-year increase, and is committed to transitioning its entire legacy fleet to electric by end of 2025.

Name

Delivery Mates

Legal name

OTL Omega Telematics and Logistics Ltd

Website

https://deliverymates.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Delivery Mates is a London-based sustainable last-mile delivery platform serving enterprise clients across retail, automotive, food, pharmacy, floristry, and government with a 3,500+ carbon-free vehicle fleet, five London micro-hubs, and Sabrina, its proprietary AI-powered delivery management software.

Ownership category

akta.pro rank

Product category

Last-Mile Delivery Services

NAICS

Local Messengers and Local Delivery (492210), Couriers and Express Delivery Services (4921), Couriers and Messengers (492)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Micro-Mobility Couriers (bike/e-bike/scooter walkers) (TLAAAGAH)

akta.pro secondary industries

On-Demand Courier (ASAP, local point-to-point) (TLAAAGAA), Micro‑Fulfillment / Dark Store & Retail Store‑to‑Door Same‑Day (TLAAADAO), Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

Keywords

• Sustainable last-mile delivery
• Carbon-free courier services
• Last-mile delivery software
• Micro-hub logistics
• Enterprise delivery management

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Delivery Services: Revenue generated from providing last-mile delivery services using carbon-free vehicles. Services include same-hour, same-day, next-day, and on-demand delivery options. The company provides highly trained riders, delivery management software, logistics personnel, and a fleet of carbon-free vehicles tailored to business needs.
2. Courier Network Services: Provides couriers, vehicles, and delivery management software to partners. Customers can expect drivers, vehicles and delivery management software along with service and maintenance.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Delivery Mates provides enterprise last-mile delivery services using a 3,500+ carbon-free vehicle fleet (cargo bikes, electric vans, motorcycles) staffed by trained couriers and coordinated through the Sabrina AI-powered delivery management software platform. Service tiers cover same-hour, same-day, next-day, and on-demand delivery for retail, pharmacy, automotive, food service, laundry, florist, and government clients across the UK and Europe, executed through five strategically positioned micro-logistics hubs.

Product overview

Delivery Mates operates as a sustainable last-mile logistics platform offering a unified portfolio of delivery management products and services. The core offering is the Delivery Mates Platform — a comprehensive solution combining a carbon-free vehicle fleet (cargo bikes, electric vans, motorcycles), highly trained couriers, and logistics personnel — backed by Sabrina, an AI-powered software platform providing workforce management, automated dispatching, scheduling optimization, real-time business intelligence, and predictive ETA accuracy. The Sabrina platform modules include a Workforce App, Reporting/Scheduling tool, Control Panel, Customer Panel, Business Intelligence, and ETA Accuracy engine. Delivery Mates also operates a network of Micro-Logistics Hubs in city centres to enable hyper-local zero-emission delivery. The company's technology stack is accessible via a public REST API, and the May 2023 acquisition of B-corp-certified XeroE expanded the portfolio with XeroE's e-bicycle, e-cargo bike, e-scooter, and electric van fleet across London, Bristol, and Manchester.

Differentiator

Problem solved

Functional benefit

Brands

• Sabrina: AI-powered delivery management software platform that includes workforce app, reporting tool, control panel, customer panel, business intelligence, and ETA accuracy features.

Products and services

• Delivery Mates Last-Mile Delivery Service Managed last-mile delivery service for enterprise customers, combining a carbon-free fleet of cargo bikes, electric vans, and motorcycles with trained couriers and logistics personnel to deliver same-hour, same-day, next-day, and on-demand fulfilment across retail, pharmacy, automotive, food service, laundry, and florist verticals in the UK and Europe.
• Sabrina AI Delivery Management Platform AI-powered software platform providing a Workforce App for couriers to track performance and manage invoices, a Reporting/Scheduling tool for automated right-person-right-place assignments, a Control Panel for automating dispatching and multi-drop orders, a Customer Panel for managing customer orders with driver information and delivery timelines, a Business Intelligence module for real-time tracking and trend analysis, and ETA Accuracy powered by real-time traffic, weather, and vehicle data.
• Delivery Mates Public REST API Public REST API enabling third-party systems to integrate with the Delivery Mates delivery management platform, accessing final-mile logistics management software and driver app data, with documentation available at https://integration.dmates.io/api/.
• Micro-Logistics Hub Network Network of five micro-logistics hubs across London enabling hyper-local zero-emission delivery using electric cargo bikes, achieving a 45% reduction in average delivery travel distance and 3,006 deliveries per week per hub, with the Pimlico hub operated in partnership with Cross River Partnership and Westminster City Council.

Quantifiable outcome

• 2.9 million deliveries completed last year with 36.2% year-on-year increase
• +3 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• MubeaminorStrategic or Co-development Partner · 7 July 2023Partnership to conduct e-cargo bike trials in London testing Mubea's cutting-edge e-cargo bikes across various operational scenarios. Mubea's bikes are lightweight and agile with advanced batteries and nearly two cubic meters of cargo compartments.
• Westminster City CouncilcoreStrategic or Co-development Partner · 22 May 2023Delivery Mates appointed to run a new logistics microhub in Pimlico, London as part of the Clean Air Logistics for London programme funded by Cross River Partnership and Westminster City Council. The hub uses EAV Electric cargo bikes to deliver online purchases to residents and businesses, reducing congestion and pollution. 9-month trial yielded fantastic results with significant CO2 and emissions reduction.
• Cross River PartnershipcoreStrategic or Co-development Partner · 22 May 2023Cross River Partnership is a key funding and strategic partner for the Clean Air Logistics for London programme. They collaborated with Westminster City Council, Q-Park Pimlico, and Delivery Mates on the Pimlico micro-logistics hub trial.
• Q-Park PimlicocoreStrategic or Co-development Partner · 22 May 2023Q-Park Pimlico hosts the micro-logistics hub where Delivery Mates receives parcels via electric van for redistribution using electric cargo bikes for zero-emission last-mile delivery.
• EAV (Electric Assisted Vehicles)coreTechnology or Integration · 22 May 2023EAV provides Electric cargo bikes used by Delivery Mates for zero-emission deliveries. Delivery Mates team completed comprehensive Mechanical Training Program for Electric-Assisted Vehicles offered by EAV to operate and maintain the vehicles.
• XeroEcoreStrategic or Co-development Partner · 22 May 2023Delivery Mates acquired B-corp-certified delivery firm XeroE to expand reach in UK's sustainable delivery market. Acquisition adds 420,000 deliveries and 5 customers (including Voi and Bloom and Wild) in London, Bristol, and Manchester. XeroE fleet includes bicycles, cargo bikes, e-scooters and electric vans.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebooken-gb.facebook.com/deliverymatesuk
• LinkedInlinkedin.com/company/deliverymates/?originalSubdomain=uk
• Instagraminstagram.com/deliverymatesuk/?hl=en
• Xx.com/deliverymatesuk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delivery Mates