What Springshare does

Springshare is a Miami-based SaaS company founded in 2007 that builds the LibApps platform, an integrated suite of cloud software tools for libraries. The product portfolio spans content management (LibGuides, LibSites), reference and chat (LibAnswers/LibChat), calendaring and reservations (LibCal, LibMaps), assessment and forms (LibWizard), staff scheduling (LibStaffer), analytics (LibInsight), patron engagement and email marketing (LibConnect, LibConnect Pro, Patron Point, LibPost), electronic reserves, library card registration, and the CareerShift job-search platform. Underlying these tools, the LibApps platform provides unified account management, SSO authentication via LibAuth (SAML/CAS/MFA), and integrations with major ILS systems including Ex Libris Alma and Third Iron's LibKey. The company also operates the 24/7 Global Chat Co-Op, the world's largest librarian-staffed virtual reference cooperative, as a contributory service alongside its software products.

Springshare serves more than 7,500 library institutions across 106 countries with an estimated 250,000+ librarian users, operating data centers in the United States, Canada, Australia, and the European Union to support GDPR, SOC 2, and EU-U.S. Data Privacy Framework compliance. Customers are segmented across public libraries, academic libraries, K-12 schools, special libraries (corporate, government, medical, law), and non-profits, with a dedicated Public Library Division established in January 2024. Pricing is quote-based and sold as annual subscription site licenses bundled across the product suite; go-to-market combines self-service trial/demo requests with sales-assisted engagement for larger institutional accounts, supported by vertical-specific marketing through the Springshare Lounge user community, webinars (SpringySessions, Learning Labs), and conference presence at ALA, PLA, ACRL, and IGeLU.

The company is privately held, founded and led by Slaven Zivkovic as Founder & CEO, with 51–100 employees and no parent company or disclosed institutional investor backing identified. Growth has been funded organically, supplemented by three acquisitions since 2023: Patron Point (marketing automation, August 2023), CareerShift (career services, October 2024), and Pathrise assets (AI-enabled job search, October 2025). No revenue or funding figures are publicly disclosed.

Name

Springshare

Legal name

Springshare LLC

Website

https://springshare.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

Springshare is a Miami-based SaaS company that provides the LibApps integrated platform of content management, reference, calendaring, marketing automation, and analytics tools for over 7,500 libraries, academic institutions, and non-profits across 106 countries.

Ownership category

akta.pro rank

Product category

Library Management Software

NAICS

Software Publishers (5132), Business Schools and Computer and Management Training (6114)

SIC

Services-Prepackaged Software (7372), Services-Management Services (8741)

akta.pro primary industry

Library User Services & Information Support (Reference, Research Help, Instruction Support) (EDAEAGAL)

akta.pro secondary industries

Digital Library & Electronic Resources Operations (e-Resources, Repositories, Licensing) (EDAEAGAF), Academic & Research Library Operations (College/University Libraries) (EDAEAGAB)

Keywords

• Library management software
• Library SaaS platform
• Virtual reference services
• Content management system
• Patron engagement tools

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Springshare operates as a cloud-based software-as-a-service vendor providing subscription-based access to its suite of library management tools. Libraries and institutions license the platform on an annual subscription basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Springshare provides a cloud-based SaaS platform (LibApps) for libraries and educational institutions, offering an integrated suite of tools for content management, virtual reference, event calendaring, marketing automation, patron engagement, and staff operations. The portfolio spans LibGuides (CMS), LibAnswers/LibChat (reference and chat), LibCal (calendaring/scheduling), LibSites (website builder), LibMaps (wayfinding), LibWizard (forms/tutorials), LibStaffer, LibInsight, LibConnect/LibConnect Pro, Patron Point, LibPost, Patron Verify & Renew, E-Reserves, and CareerShift, supported by the 24/7 Global Chat Co-Op service staffed by MLS-degreed librarians.

Product overview

Springshare is a Miami-based SaaS company founded in 2007 offering an integrated platform of library software tools under the LibApps umbrella, serving over 7,500 institutions across 103+ countries. The portfolio spans three main categories: Resource & Service Delivery tools (LibGuides CMS, LibAnswers/LibChat, LibCal, LibMaps, LibSites, LibWizard, CareerShift, Patron Verify & Renew, E-Reserves) that help libraries create content, manage reference services, and deliver resources; Internal Productivity Tools (LibStaffer, LibInsight, Incident & Issue Tracking) for staff scheduling and data-driven decision-making; and Marketing & Engagement products (LibConnect, LibConnect Pro, Patron Point, LibPost) for patron outreach and automated communications. The LibApps platform underlies most products, providing unified account management, authentication (LibAuth with SSO/MFA support), and administrative controls. The 24/7 Global Chat Co-Op service complements LibAnswers by providing round-the-clock librarian-staffed reference support. Springshare acquired Patron Point (marketing automation, 2023) and Pathrise assets (AI job search, 2025) to expand the platform's capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Springy Tools: Collective brand name for Springshare's suite of library software products including LibGuides, LibAnswers, LibCal, and others.
• Springy Team
• LibApps

Products and services

• LibGuides A content management system for libraries to build and curate subject guides, manage A-Z database lists, and create library websites.
• LibAnswers A multi-channel reference and communication platform combining FAQ management, email, SMS, LibChat widgets, and ticket-based question tracking, with ILS integration.
• LibCal An integrated calendaring and scheduling solution covering event calendars, appointment schedulers, room reservations, and Library of Things lending management.
• LibMaps An interactive wayfinding and holdings mapping tool that helps patrons navigate physical library spaces, browse collections, find rooms, and reserve spaces.
• LibSites A drag-and-drop library website builder with a Personalized Patron Portal providing real-time account information, targeted messages, and upcoming events.
• LibWizard A flexible forms, feedback, and assessment platform supporting basic form creation through Interactive Tutorials with hotspots, callouts, embedded questions, and video widgets.
• CareerShift A job search and career networking platform connecting patrons with career resources, hidden job markets, organizational insights, networking tools, and company research.
• E-Reserves Electronic reserves management embedded within LibGuides that provides students with a searchable interface for course materials, with LMS integration.
• Patron Verify & Renew An automated library card registration and borrower renewal solution enabling patrons to sign up for or renew library cards online without visiting the library.
• LibConnect An email marketing and CRM platform with tools to create and send emails, manage marketing projects, and cultivate patron relationships.
• LibConnect Pro An enhanced email marketing and automation platform featuring real-time ILS data segmentation (including Ex Libris Alma integration), automated campaign triggering, and branded patron messaging.
• Patron Point A marketing automation platform for public libraries that drives patron engagement through email, website forms, pop-ups, web widgets, social media tracking, and SMS.
• LibPost A demographic-based patron outreach tool that identifies new residents in a library's service area using demographic data to enable proactive welcome outreach campaigns.
• LibStaffer A staff scheduling and communication tool enabling service-point scheduling and staff shift coordination across library locations.
• LibInsight A data collection and visualization tool enabling libraries to track service metrics, create custom datasets, and generate reports for evidence-based decision-making.
• 24/7 Global Chat Co-Op A librarian-staffed virtual reference cooperative providing round-the-clock chat coverage to libraries by pooling MLS-degreed librarians from hundreds of contributing libraries.

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

One partnership is on record.

• Ex LibriscoreTechnology or Integration · 9 September 2024Springshare presented at the IGeLU (International Group of Ex Libris Users) Conference about 'Springshare Integration with Ex Libris Tools'. The partnership enables libraries to integrate their LibGuides, LibCal, and LibAnswers content into Ex Libris tools and vice versa. The email marketing tool (LibConnect) includes built-in Alma integration.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Customer concentration

• Xx.com/springshare
• Facebookfacebook.com/springshare
• LinkedInlinkedin.com/company/springshare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Springshare