Servicing Solutions

What Servicing Solutions does

Servicing Solutions, LLC is a privately held, Irving, Texas-based loan servicing and call center solutions provider founded in 2018. The company operates a platform-plus-modules architecture spanning Primary Loan Servicing, Backup Servicing (refreshed as Backup Servicing 2.0 in August 2025), Specialty Servicing, Embedded Solutions (ESaaS), Repossession Solutions, Loss Mitigation, and omnichannel Customer Care Outsourcing, supported by a self-service Customer Payment Portal. Its technology stack is built on third-party partnerships rather than purely proprietary systems: Noble Systems provides the omnichannel contact center platform, Interactions provides Intelligent Virtual Assistant (IVA) technology, Dasceq provides AI analytics, and Aecero provides SOC-audited cloud infrastructure with pre-configured integrations to Conduent and Nortridge loan management systems.

The company targets lenders, credit unions, hedge funds, private equity groups, and institutional investors across consumer lending (unsecured personal loans, subprime, BNPL, medical financing), auto and powersport lending (prime through subprime, BHPH, RVs, boats), small business and commercial (term loans, MCA, equipment financing), and specialty finance and alternatives (title loans, litigation finance, cryptocurrency-backed loans, timeshare receivables, debt settlement). Named enterprise customers include LoanMart, Anderson Brothers, ThunberRoad, Credit Union of Texas, and Vyve (telecommunications). Servicing Solutions is licensed as a collection agency in 30+ states and holds NMLS Main (#1742965) and Branch (#1784631) registrations with SOC 2 Type II compliance.

Revenue is generated through multi-year, all-inclusive, quote-based enterprise contracts spanning subscription/recurring servicing fees, managed services for customer care, transaction fees for asset recovery, and ESaaS engagements. The company is led by CEO Louis Ochoa with executive additions including SVP Ditrick Dunn (capital markets, 2024) and VP HR Cheryl Roberts. Go-to-market combines enterprise field sales, inside sales, and event-driven demand generation across conferences such as LendIt Fintech, Used Car Week, Automotive Intelligence Summit, and NAF/AFSA industry events.

Name

Servicing Solutions

Legal name

Servicing Solutions, LLC

Website

https://servicingsolutions.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

Servicing Solutions is an Irving, Texas-based loan servicing and call center solutions provider serving lenders, credit unions, and institutional investors across consumer, commercial, and specialty finance asset classes via its platform-plus-modules ESaaS architecture.

Ownership category

akta.pro rank

Product category

Loan Servicing

NAICS

Telephone Call Centers (56142), All Other Business Support Services (561499), Computer Facilities Management Services (541513)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Loan Servicing & Special Servicing (Delinquency Management) (FSAKAJAG)

akta.pro secondary industries

Loan Servicing Platforms (Billing, Statements, Customer Self-Service) (FSAGAHAH), Special Servicing (Default/Non-Performing & Workout) (FSALAEAF), Foreclosure, Bankruptcy & REO Servicing (FSALAEAH)

Keywords

• Loan servicing
• Backup servicing
• Asset recovery
• Call center outsourcing
• Specialty finance servicing

Headquarters

HQ city

Irving

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Loan Servicing Fees: Primary and backup loan servicing fees charged to lenders, credit unions, and institutional investors for managing consumer, commercial, and specialty finance loan portfolios.
2. Call Center & Customer Care Services: Outsourced customer care, inbound/outbound support, and omnichannel communication services for lenders and fintech partners.
3. Asset Recovery & Repossession Services: Repossession forwarding and remarketing services for auto, powersport, and specialty finance asset classes.
4. Embedded Servicing (ESaaS): Embedded Servicing as a Service model enabling rapid scalability and deployment for lenders requiring loan servicing, collections, customer support, and quality assurance integration.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

Servicing Solutions provides outsourced loan servicing, backup servicing, specialty servicing, embedded servicing (ESaaS), repossession and loss mitigation, and customer care/call center services to lenders, credit unions, hedge funds, PE groups, and institutional investors across consumer, auto/powersport, commercial, and specialty finance asset classes. The company operates a platform-plus-modules architecture backed by A.I. analytics, omnichannel contact center technology, and pre-built LMS integrations, delivering customized rather than pre-boxed solutions under all-inclusive pricing.

Product overview

Servicing Solutions is a loan servicing and call center solutions provider operating a platform-plus-modules architecture. The core platform centers on Primary Loan Servicing, supplemented by Backup Servicing (business continuity), Specialty Servicing (custom workflows), Embedded Solutions (ESaaS for rapid deployment), Repossession Solutions, and Loss Mitigation services. Customer Care Outsourcing and a Customer Payment Portal extend the offering into customer experience management. The company supports consumer, commercial, and specialty finance asset classes including auto, powersports, RV, marine, small business, and alternative finance portfolios.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Loan Servicing Full-service loan servicing offering for lenders covering payment processing, customer communications, collections, and investor reporting across consumer, commercial, and specialty finance portfolios.
• Backup Servicing 2.0 Business continuity backup servicing solution that operates as a shadow board validating performance against client SLAs, ready to activate within hours, with cloud-based infrastructure, real-time monitoring, customized escalation protocols, live shadow boarding, and seamless transition from backup to live servicing without re-papering.
• Specialty Servicing Customized servicing workflows for unique loan products, alternative portfolios, and niche asset classes such as title loans, lease-to-own, litigation finance, tax refund advances, cryptocurrency-backed loans, timeshare receivables, and debt settlement.
• Embedded Solutions (ESaaS) Embedded Servicing as a Service model integrating Servicing Solutions resources directly into lender operations as a seamless extension of their teams, enabling rapid scalability for loan servicing, collections, customer support, and quality assurance.
• Repossession Solutions Repossession forwarding and asset recovery service using a network of skilled agents trained in advanced negotiation and loss mitigation, with a forwarding platform built for compliance and efficiency on auto, powersport, and specialty finance portfolios.
• Loss Mitigation Workout strategies and loss mitigation services designed to optimize recovery outcomes and minimize portfolio losses for lenders across consumer, auto, and specialty finance.
• Customer Care Outsourcing Omnichannel outsourced customer care including inbound/outbound support, sales support, technical support, warranty/maintenance, recall management, helpdesk, roadside assistance, and verification services delivered across voice, messaging, SMS, email, and social media channels for lenders and fintech partners.
• Customer Payment Portal Online self-service payment portal enabling customers to manage loan accounts and make payments, accessible at myaccount.servicingsolutions.com.

Quantifiable outcome

• Portfolio conversion completed in 10 days with complete accuracy
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered strategic, minor and core.

• American Financial Services Association (AFSA)strategicStrategic or Co-development Partner · 22 May 2024AFSA is the primary trade association for the consumer credit industry. Servicing Solutions joined to gain industry visibility and participate in shaping industry standards.
• Surfrider Foundation North Orange CountyminorOthers · 22 April 2024Environmental nonprofit organization. Servicing Solutions partnered for Earth Day beach cleanup event at Bolsa Chica State Beach as part of community service and sustainability initiatives.
• National Automotive Finance (NAF) AssociationstrategicStrategic or Co-development Partner · 11 April 2024NAF Association is the only trade association dedicated to the auto finance industry. Servicing Solutions joined to expand industry connections and demonstrate commitment to the auto finance sector.
• DasceqcoreTechnology or Integration · 27 March 2019Dasceq provides A.I. analytics products for loan servicing optimization. Servicing Solutions selected Dasceq's innovative A.I. platform for advanced analytics capabilities in loan servicing operations.
• Interactions, LLCcoreTechnology or Integration · 28 January 2019Interactions is the leading provider of Intelligent Virtual Assistant (IVA) technology. Servicing Solutions partnered with Interactions to enhance customer experience through intelligent virtual assistance capabilities.
• Noble Systems CorporationcoreTechnology or Integration · 17 July 2018Noble Systems is a global leader in omnichannel contact center technology solutions. Servicing Solutions selected Noble Enterprise Contact Center Solution for advanced inbound/outbound communications, data and speech analytics, and compliance technologies.
• AecerocoreTechnology or IntegrationInfrastructure provider offering SOC-audited cloud environments and SSAE-compliant infrastructure for secure loan servicing operations.
• Callahan & AssociatesminorStrategic or Co-development PartnerIndustry research and analytics firm. Servicing Solutions attends Callahan & Associates' quarterly Trendwatch webinar to stay informed on credit union performance and economic trends.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dovenmuehle Mortgage: Lake Zurich, IL-based mortgage subservicer providing primary, special, and default loan servicing to community banks, credit unions, and investors. Directly comparable as a multi-channel, multi-asset subservicer targeting similar institutional lender customers.
• Specialized Loan Servicing (SLS): Specialty residential mortgage subservicer focused on non-performing, re-performing, and subprime loan servicing. Direct peer to Servicing Solutions' loss mitigation, default servicing, and specialty asset class capabilities.
• BSI Financial Services: Special servicer offering default mortgage servicing, REO, and investor reporting. Direct peer to Servicing Solutions' loss mitigation, repossession, and special servicing offerings, with a similar focus on niche/ distressed loan portfolios.
• Covius Services: Provider of mortgage and consumer loan services including special servicing, REO, default title, and contact center outsourcing. Direct peer to Servicing Solutions' loss mitigation, call center, and specialty servicing offerings.
• National Asset Servicing (NAS): Loan subservicer for community banks, credit unions, and private lenders. Direct peer to Servicing Solutions' primary servicing line and credit union customer segment, with comparable focus on smaller institutional clients.

Broad incumbents

• Mr. Cooper (Rocket Mortgage Companies): One of the largest U.S. mortgage servicers. Overlaps with Servicing Solutions on primary and default mortgage servicing, but at vastly greater scale, with additional origination and MSR trading capabilities. Servicing Solutions' Backup Servicing 2.0 competes for the same institutional continuity relationships.
• Cenlar FSB: Large, bank-owned residential mortgage subservicer serving a wide range of clients from community lenders to large banks. Comparable service model to Servicing Solutions' primary loan servicing line but focused exclusively on residential mortgages.
• PHH Mortgage (Onity Group): Large residential mortgage servicer and subservicer. Overlaps with Servicing Solutions in primary and special servicing, with a broader end-to-end mortgage services offering including origination.

Emerging players

• BLB Management Services: Smaller subservicer focused on community bank and credit union portfolios. Comparable in scale and target customer base to Servicing Solutions, with a similar niche positioning versus large national servicers.
• IBC Capital: Specialty finance and consumer loan servicing firm with repossession and asset recovery capabilities. Direct overlap with Servicing Solutions' repossession solutions, loss mitigation, and specialty asset class service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/ServSolHQ
• Facebookfacebook.com/servicingsolutions
• LinkedInlinkedin.com/company/servicingsol
• Instagraminstagram.com/servicingsolutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servicing Solutions