Smartnumbers

What Smartnumbers does

Smartnumbers (trading name of Resilient Ltd) is a London-based private software company that provides cloud-based contact centre fraud prevention and call management solutions to enterprise organizations in banking, insurance, telecommunications, and travel/hospitality. Its core product, Smartnumbers Protect, uses machine learning to analyze call signaling data and caller behavior patterns in real time, assigning risk scores before calls reach IVR systems or agents, and supports post-call investigation and fraudster profiling. A second product, Smartnumbers Control, provides call routing and telecommunications reliability management, while the Smartnumbers Consortium feature enables cross-sector fraud intelligence sharing among Protect customers.

The platform is built on AWS cloud infrastructure and is integrated with BT (via BTGSIP) and the Genesys contact centre platform, allowing fraud detection to be embedded directly into enterprise voice workflows. Underlying technology includes proprietary ML models for anomaly detection on call metadata, a shared fraudster denylist, and structured risk-scoring outputs that gate call handling. The company holds ISO 27001, ISO 9001, and Cyber Essentials Plus certifications and operates an active public status page reporting 100% uptime over the prior 90 days.

Revenue is generated through subscription-based SaaS contracts sold via a direct enterprise sales motion, supplemented by technology partnerships with AWS, BT, and Genesys. Pricing is quote-based and tailored to organization requirements, with no publicly disclosed tiers; the GTM combines consultative enterprise field sales with a partner-led distribution model and a content-marketing engine (blog, webinars, case studies, reports). The company employs 51-100 people and is led by CEO Jamie Melling alongside a C-suite covering product, technology/operations, finance, HR, and business development.

Name

Smartnumbers

Legal name

Resilient Ltd

Website

https://smartnumbers.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Smartnumbers is a London-based enterprise SaaS company providing cloud-based contact centre fraud prevention and call management solutions to banks, insurers, telecommunications providers, and travel/hospitality firms, using machine learning to score caller risk before calls reach IVR or agents.

Ownership category

akta.pro rank

Product category

Contact Centre Fraud Prevention Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Radiotelephone Communications (4812), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Voice Security, Fraud Prevention & Authentication (STIR/SHAKEN, anti-spam) (HDAIAHAL)

akta.pro secondary industry

Verification & Risk Signals (Device Fingerprinting, Behavioral Biometrics) (HDADALAJ)

Keywords

• Contact centre fraud prevention
• Voice network security
• Fraud risk scoring
• Call management software
• Cross-sector fraud intelligence

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscription: Cloud-based SaaS platform subscription model providing contact centre fraud protection services. Organizations pay for access to the Smartnumbers Protect and Control platforms with real-time fraud detection and investigation capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Smartnumbers sells a cloud-based contact centre fraud prevention and voice security SaaS platform for enterprise organizations. Its core product, Smartnumbers Protect, uses machine learning to analyse call signalling data in real time before a call is answered, assigns risk scores, and supports post-call fraud investigation, while Smartnumbers Control provides call management for reliable, compliant voice networks. The Smartnumbers Consortium add-on enables participating organizations across banking, insurance, telecom, and travel to securely share fraudster profiles and intelligence.

Product overview

Smartnumbers is a cloud-based contact centre security platform offering two core products: Smartnumbers Protect for fraud prevention (pre-answer analysis, risk scoring, and post-call investigation) and Smartnumbers Control for call management and reliability. An additional Consortium feature enables cross-sector intelligence sharing among Protect users. The Protect product uses machine learning to analyze call patterns and detect fraud in real time, while the Control product manages call routing and ensures compliance. Together, the products help organizations in banking, insurance, telecommunications, and travel/hospitality sectors protect customer accounts from fraudsters targeting contact centre IVRs and agents.

Differentiator

Problem solved

Functional benefit

Brands

• Smartnumbers Protect: Contact centre fraud prevention platform that identifies and prevents fraudulent calls in real time.
• Smartnumbers Control
• Smartnumbers Consortium

Products and services

• Smartnumbers Protect A cloud-based contact centre fraud prevention platform for enterprise contact centres in banking, insurance, telecoms, and travel/hospitality. It uses machine learning to analyse call signalling data before a call is answered, assigns real-time risk scores, and provides post-call investigation tools to identify and block fraudsters targeting IVR systems and agents.
• Smartnumbers Control A complete call management solution for enterprise voice networks that ensures calls remain secure, reliable, and compliant. It removes the risk of telecoms migrations and ensures uninterrupted call handling for organizations operating contact centres.
• Smartnumbers Consortium A cross-sector fraud intelligence sharing platform available to Smartnumbers Protect users that enables organizations in banking, insurance, telecoms, and travel/hospitality to securely share fraudster profiles and tactics with each other in order to collectively combat organized fraud.

Quantifiable outcome

• Over 52% of identified fraudsters target more than one consortium customer, demonstrating the value of cross-sector intelligence sharing
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• AWScoreTechnology or IntegrationAWS partnership for cloud infrastructure hosting the Smartnumbers platform. The company leverages AWS for scalability and reliability, with status page showing AWS Direct Connect related incidents affecting service delivery.
• BTcoreTechnology or IntegrationBT partnership for telecommunications integration, enabling Smartnumbers to process calls through BTGSIP integrations and provide fraud protection for BT business customers.
• GenesyscoreTechnology or IntegrationGenesys partnership for contact centre platform integration, allowing Smartnumbers Protect to be embedded within Genesys contact centre workflows for real-time fraud detection.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Global contact-centre platform partner to Smartnumbers but also a potential competitor, with native fraud and authentication capabilities embedded into its routing and analytics stack.
• Nuance Communications (Microsoft): Provides voice biometrics and contact-centre AI — a competing approach to caller verification and fraud detection, now operating within Microsoft's cloud/AI ecosystem.
• Verint: Contact-centre analytics and fraud detection vendor with speech analytics and risk scoring — overlaps Smartnumbers in voice-channel fraud analytics while serving broader customer engagement use cases.
• NICE Actimize: Large enterprise fraud and financial crime platform with voice/contact-centre analytics modules; broader scope than Smartnumbers but directly competes in enterprise fraud prevention for banking and insurance.

Emerging players

• BioCatch: Behavioural biometrics and fraud detection vendor focused on digital channels but increasingly competing for the same enterprise fraud budget as Smartnumbers.
• Feedzai: AI-driven financial crime and fraud detection platform serving banks and payments — overlapping with Smartnumbers' banking-vertical customers and increasingly extending into voice/contact-centre risk.
• Engage Hub: UK-based contact-centre and customer engagement vendor with fraud-detection capabilities — a regional peer with similar enterprise customer base to Smartnumbers.
• CallsIQ (CallsIgn / Callsign): Caller authentication and fraud prevention using behavioural and voice signals — a more direct overlap with Smartnumbers' pre-answer risk scoring for contact centres.

Direct peers

• Pindrop Security: Direct competitor in voice fraud detection and authentication for contact centres, offering risk scoring, caller verification and anti-fraud intelligence — directly overlapping Smartnumbers Protect's pre-answer analysis capabilities.

Regional players

• BT (Enterprise Security): Telecommunications incumbent and Smartnumbers partner, but also offers fraud/security services to its enterprise base — a channel partner that could become a competitor if BT builds native capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/smartnumbers

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smartnumbers