First Onsite

What First Onsite does

First Onsite Property Restoration is a North American disaster recovery and property restoration firm headquartered in Greenwood Village, Colorado, operating 110+ locations across the United States, Canada, and Puerto Rico with a workforce of 2,600+ trained professionals. Founded in 1998 as Interstate Restoration in San Antonio, Texas, the company was acquired by FirstService Corporation (NASDAQ: FSV) in 2019 and subsequently rebranded as First Onsite. The firm is a wholly-owned operating subsidiary within FirstService's property services portfolio.

The company provides a unified suite of property restoration services organized around five core damage categories: water damage restoration, fire and smoke damage restoration, storm damage restoration (covering hurricane, flood, wildfire, severe weather, spring weather, and winter weather sub-services), and mold remediation. These are complemented by specialty offerings such as Large & Complex Loss, Environmental & Bio Recovery, Infection Control and Disinfection (per ASHE ICRA 2.0), Asbestos Abatement, Facility Hygiene Services, Contents Restoration, and a Pre-Loss Partnership Program for proactive disaster preparedness. Service delivery relies on specialized equipment fleets—industrial dehumidifiers, air movers, HEPA filtration, hydroxyl units, moisture detection and mapping tools, and temporary power solutions—operated by IICRC-certified technicians. An internal client portal (BOLT™) supports project coordination.

First Onsite operates a project-based professional services revenue model, billing per incident for emergency mitigation, restoration, and reconstruction services. Pricing is quote-based, varying by project scope, property type, damage extent, and geography, with no public pricing tiers. Go-to-market is conducted through enterprise field sales targeting commercial property owners, facility managers, healthcare organizations, insurance providers, government entities, multifamily operators, industrial/manufacturing firms, and educational institutions, supported by a 24/7/365 emergency call center and insurance referral channels. The firm claims over 70 years of combined legacy experience across its constituent companies.

Name

First Onsite

Legal name

First Onsite Property Restoration

Website

https://firstonsite.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

First Onsite is a North American property restoration and disaster recovery firm operating 110+ locations with 2,600+ professionals, providing emergency mitigation, restoration, and reconstruction services to commercial, healthcare, multifamily, industrial, government, education, and insurance clients. It is a wholly-owned subsidiary of FirstService Corporation.

Ownership category

akta.pro rank

Product category

Property Restoration Services

NAICS

Remediation Services (562910), Remediation and Other Waste Management Services (5629)

SIC

Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Natural Disaster Preparedness & Recovery (Storm/Flood/Wildfire) (BPABANAI)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Emergency Response & Disaster Recovery (Water Intrusion/Mold/Contamination) (BPALALAI), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Storm, Wind & Hail Damage Roof Repair (Emergency/Tarping) (HSAGAKAI), Post-Disaster Reconstruction Cleaning (After Repairs) (HSAEADAI)

Keywords

• Property restoration services
• Disaster recovery
• Emergency mitigation
• Water damage restoration
• Fire damage restoration

Headquarters

HQ city

Greenwood Village

HQ country

United States

HQ region

North America

Offices51 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Property Restoration and Recovery Services: Fees charged for emergency mitigation, restoration, and reconstruction services delivered to commercial and residential property owners following water damage, fire damage, storm damage, mold, and other property loss events. Services are typically billed per project based on scope of work, with revenue recognized on a per-incident basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

First Onsite provides 24/7, 365-days-a-year emergency mitigation, restoration, and reconstruction services for property damaged by water, fire, storms (including hurricane, flood, wildfire, and severe weather), and mold. Service delivery spans commercial properties, healthcare facilities, multifamily residences, industrial and manufacturing sites, educational institutions, government buildings, hospitality venues, and residential properties. The offering covers the full lifecycle from initial damage mitigation through final reconstruction, supported by IICRC-certified technicians, specialty equipment (industrial dehumidifiers, HEPA filtration, hydroxyl units, moisture detection), and emergency call-center response across 110+ North American locations.

Product overview

First Onsite is a full-service disaster recovery and property restoration company offering emergency mitigation, restoration, and reconstruction services across North America. The core product is a unified suite of property restoration services organized around major damage categories: Water Damage Restoration, Fire & Smoke Damage Restoration, Storm Damage Restoration (encompassing Hurricane, Flood, Wildfire, Severe Weather, Spring Weather, Winter Weather sub-services), and Mold Remediation. These core services are supported by specialty offerings including Large & Complex Loss recovery, Commercial Renovations, Environmental & Bio Recovery Services, Facility Hygiene Services, Infection Control & Disinfection, Asbestos Abatement, Contents Restoration, and Odor Removal. Additional support services include Water Extraction, Moisture Mapping, Dehumidification, Temporary Power Solutions, HVAC Cleaning, Board Up Services, Temporary Walls, Climate Control, and General Contracting. The company also offers a Pre-Loss Partnership Program for disaster preparedness planning. First Onsite operates over 110 locations across North America with a proprietary client portal (BOLT™) for project management.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Services covering leaks, pipe bursts, and major flooding for commercial and residential properties; uses advanced drying techniques and moisture detection tools to prevent mold growth and structural damage.
• Fire & Smoke Damage Restoration Comprehensive fire damage restoration including cleaning, deodorization, and structural repairs. Addresses damage from flames, smoke, soot, and water used in fire suppression.
• Storm Damage Restoration Emergency storm damage recovery services for tornadoes, hurricanes, blizzards, dust, and hail damage. Includes damage assessment, mitigation, debris removal, and reconstruction.
• Mold Remediation Mold remediation services including inspection, containment, removal, and prevention measures. Addresses visible mold growth, musty odors, water damage, and related health concerns.
• Flood Damage Restoration Flood restoration services covering storm damage repairs, area flooding, cracked foundations, broken pipes, and sewage overflows. Includes drying, dehumidification, deep cleaning, sanitizing, and reconstruction.
• Hurricane Damage Restoration Full-scale hurricane damage restoration from emergency cleanup to reconstruction. Includes water extraction, temporary solutions (boarding up, temporary power, climate control), and full reconstruction services.
• Wildfire Damage Restoration Wildfire restoration services including content cleaning, document recovery, carpet and furniture repair, soot and odor removal, water extraction, structural cleaning, air duct and HVAC cleaning.
• Severe Weather Damage Repair Recovery services for severe weather disasters including tornadoes, floods, and other calamities. Provides temporary power solutions, mitigation, cleanup, controlled removal, and reconstruction.
• Pre-Loss Partnership Program (Preparedness) Commercial pre-loss planning and disaster preparedness services. Includes property assessment, risk review, dedicated point of contact, 24/7 command center, pre-loss documentation support, and scalable response for multi-location portfolios.
• Large & Complex Loss Restoration Large-scale commercial loss restoration and recovery services. Coordinates across multiple trades with documented claims handling, stakeholder communication, and operational prioritization.
• Commercial Renovations Full-scale reconstruction and commercial renovation services to rebuild properties to pre-loss state. Manages minor repairs to major rebuilds.
• Environmental & Bio Recovery Services Environmental cleanup and biohazard recovery services. Includes containment of biohazards and laboratory decontamination for regulatory compliance.
• Facility Hygiene Services Professional facility hygiene and decontamination services utilizing stringent healthcare protocols to eliminate air and surface bacteria, viruses, and mold spores.
• Asbestos Abatement Asbestos removal, disposal, and encapsulation services conducted in accordance with Federal, State and Local regulations while complying with TJC, OSHA, and EPA standards.
• Infection Control & Disinfection Infection prevention and disinfection services including critical barrier construction, compliance documentation, HEPA filtration, and negative pressurization following ASHE ICRA 2.0 recommendations.
• Contents Restoration Restoration of personal belongings and goods damaged by fire, water, or other disasters. Helps minimize landfill waste while offering cost-effective solutions for clients.
• Odor Removal Professional odor removal services using specialized techniques and equipment to address smoke, mold, and other odor-causing residues.
• General Contracting Time-sensitive construction and general contracting services for unplanned renovations and facility rebuilds, ensuring compliance with safety standards.
• Life Sciences Division Services Newly launched life sciences service division providing containment of biohazards, laboratory decontamination, and infection control protocols for research, pharmaceutical, and clinical environments, based in Denver.

Quantifiable outcome

• Over 350 personnel mobilized for large-scale mold remediation project at university laboratory building
• +2 more outcomes

Named customers6 records

Segments11 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Mike WeirminorGTM or Marketing Partner · 20 January 2022First Onsite entered into a multi-year partnership with Masters champion Mike Weir. Weir, winner of eight PGA Tour tournaments including the Masters, serves as a brand ambassador to enhance First Onsite's visibility in the golf community and among Canadian consumers. The partnership provides marketing and community engagement through Weir's established fanbase.

Scale indicators6 records

Recent moves10 records

Expansion highlights4 records

Direct peers

• BELFOR: BELFOR is the largest privately-held property restoration company globally, offering emergency mitigation, restoration, and reconstruction for water, fire, storm, and mold damage. It is the most direct scale competitor to First Onsite, serving commercial and residential customers across North America and worldwide.
• ServPro: ServPro is a franchise-based restoration leader with thousands of U.S. and Canadian locations providing water, fire, mold, and storm damage restoration. While more franchise-fragmented, its scale and customer overlap with First Onsite make it a primary direct competitor.
• Paul Davis Restoration: Paul Davis Restoration is a franchise network specializing in residential and commercial property damage restoration and reconstruction. It overlaps closely with First Onsite's full-service mitigation-to-reconstruction offering and shared insurance-channel go-to-market.
• PuroClean: PuroClean is a franchise property damage restoration company offering water, fire, mold, and biohazard services to residential and commercial clients. Comparable to First Onsite in service scope, though more franchise-driven and smaller on average per location.
• BluSky Restoration Contractors: BluSky Restoration Contractors is a national commercial-focused restoration firm offering mitigation, reconstruction, and environmental services. Its commercial-only focus, multi-region footprint, and specialty verticals overlap directly with First Onsite's enterprise go-to-market.
• Restoration 1: Restoration 1 is a franchise restoration company providing water, fire, mold, and storm damage services for residential and commercial customers. Comparable to First Onsite in service menu and insurance-channel relationships, though with a smaller average footprint.
• Cotton Global Disaster Solutions: Cotton Global Disaster Solutions is a national disaster recovery and restoration provider serving commercial clients following catastrophic events. Its emphasis on large-loss, multi-site catastrophe response overlaps with First Onsite's Large & Complex Loss practice.

Broad incumbents

• Frontdoor (ServiceMaster Restore brand): Frontdoor, the publicly-traded home services platform, owns the ServiceMaster Restore brand, a long-established emergency restoration franchise network. It is a broader incumbent with adjacent home warranty and on-demand services in addition to restoration, giving it scale advantages in customer acquisition.

Regional players

• Winmar: Winmar is one of Canada's largest property restoration networks, offering emergency mitigation and reconstruction services across multiple provinces. It is a direct service-category peer to First Onsite's Canadian operations but is regionally concentrated in Canada.
• GHD Restoration Services: GHD Restoration Services is a Canadian commercial-focused restoration provider with operations across multiple provinces. It competes with First Onsite in the Canadian market for commercial and insurance restoration work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/firstonsite
• YouTubeyoutube.com/channel/UCBPOwPHnEgoYByfBVxLRlhg
• Facebookfacebook.com/firstonsite
• LinkedInlinkedin.com/company/firstonsite
• Instagraminstagram.com/first.onsite

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Onsite