CIS Group of Companies

What CIS Group of Companies does

CIS Group of Companies, LLC is a privately held, founder-owned (CEO and Principal Owner Ballard Castleman) provider of insurance underwriting inspection, claims, and related field operations services, headquartered in Southlake, Texas and operating across all 50 U.S. states. The company combines a nationwide network of 1,500+ field professionals and 1,200+ risk analysis experts with a centralized desktop analysis function, and has cumulatively inspected 60 million homes since its 1996 founding. Its core customer base consists of top-tier U.S. property and casualty insurers (State Farm, Allstate, Nationwide, Farmers, USAA, AIG, Chubb, Liberty Mutual, The Hartford, Travelers, American Family) and finance companies, served under multi-year enterprise contracts.

CIS's product portfolio is organized around the Navigator platform — a SOC 2 Type II-compliant inspection ordering, tracking, and delivery system integrated into carrier agent workflows — supplemented by CaptureQ (a web-based self-inspection app for policyholders), Capture View (virtual inspection technology), and branded service lines including Mainstreet for standard residential underwriting and Cornerstone for high-net-worth properties. Revenue is generated primarily through professional services (per-inspection fees for underwriting and claims) with subscription/recurring platform access layered on top, priced via custom quote-based enterprise agreements; pricing is not publicly disclosed. Distribution is anchored by direct enterprise sales to insurance carriers combined with self-service ordering through Navigator, supported by a Customer Solutions Center that coordinates field, claims, and policyholder communications.

The company reports 10,000+ self and virtual inspections completed each month and holds SOC 2 Type II and WCAG 2.1 AA certifications. CIS operates as a single LLC with no disclosed institutional investors, no recent M&A, and no recent leadership changes; its sole non-operating affiliate is the One Thing Better Foundation, established by the founding family in 2003. Real estate services are referenced at the firmographic level alongside insurance underwriting and claims, though product detail on this line is limited in the available evidence.

Name

CIS Group of Companies

Legal name

CIS Group of Companies, LLC

Website

https://cisgroup.net

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

CIS Group of Companies provides nationwide insurance underwriting inspection, claims adjusting, and risk analysis services to top-tier U.S. property and casualty carriers and finance companies, combining a 1,500+ field force, 1,200+ risk analysts, and the Navigator platform across all 50 states.

Ownership category

akta.pro rank

Headquarters

HQ city

Southlake

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Underwriting Inspection Services: Field and desktop inspections for insurance carriers supporting new policy acquisitions, renewals, and risk assessment. Services include self-inspection, hybrid inspection, and traditional field inspection options.
2. Claims Services: Claims adjusting and appraisal services including catastrophe response, daily claims handling, auto claims, and dispute resolution through GA/EGA-level adjusters.
3. Technology Platform Access: Navigator platform subscription for carriers and agents to manage inspection ordering, tracking, and report receipt. Includes API integrations with carrier systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

CIS Group provides outsourced field inspection, desktop risk analysis, and claims adjusting services to U.S. insurance carriers and finance companies. Offerings are delivered through a proprietary technology platform (Navigator, CaptureQ, Capture View) combined with a nationwide network of 1,500+ field professionals and 1,200+ risk analysis experts covering all 50 states. Core service lines include Mainstreet residential inspections, Cornerstone high-net-worth valuations, traditional and virtual field inspections, and claims appraisal and adjusting.

Product overview

CIS Group of Companies offers a unified platform-based approach combining technology solutions (Navigator platform, CaptureQ self-inspection app, Mobile and Desktop Risk Assessment modules) with field service operations. The product portfolio centers on insurance underwriting inspections (Mainstreet, Cornerstone High Net Worth) and claims services (Claims Appraisal, Claims Assist), supported by a Customer Solutions Center and nationwide field professional network. The core value proposition is blending self-service, hybrid, and traditional inspection approaches with rules-based automation and expert human analysis.

Differentiator

Problem solved

Functional benefit

Brands

• Capture Q: Web-based self-inspection app that enables policyholders to capture interior and exterior images and provide questionnaire-based information for underwriting purposes.
• Navigator
• Cornerstone
• Mainstreet
• One Thing Better Foundation

Quantifiable outcome

• 60 million homes inspected since company founding
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Chubb (Cornerstone)coreStrategic or Co-development PartnerChubb is a key partner for Cornerstone high net worth solutions, providing specialized estate-class property valuations and risk analysis for high-value insurance policies.
• Farmers InsurancecoreChannel Partner/ Reseller/ DistributorFarmers Insurance uses CIS Group's Navigator platform and inspection services for policy inspections across their agent network.
• One Thing Better FoundationminorOthersFounded by CIS Group's founding family in 2003, focuses on serving needs of disadvantaged and underserved families in North Texas through grants and partnerships with charities and educational institutions.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sedgwick: Sedgwick is a leading global provider of claims management, loss adjusting, and inspection services to insurance carriers. It directly competes with CIS Group's claims and underwriting inspection offerings and shares the same enterprise B2B sales motion into top-tier P&C insurers.
• Crawford & Company: Crawford & Company is one of the world's largest independent claims management and loss adjusting firms serving property/casualty insurers. Its property inspection, catastrophe response, and desk-adjusting services overlap directly with CIS Group's Mainstreet, Cornerstone, and claims appraisal product lines.
• EFI Global: EFI Global provides engineering, fire investigation, environmental, and specialty consulting services to insurance carriers and legal clients. It competes with CIS Group in field risk analysis, valuation, and underwriting inspection work, particularly in complex and high-value property cases.
• The Vertex Companies (Vertex): Vertex (formed from the merger of Donan and other firms) is a forensic engineering and consulting firm serving insurance carriers, attorneys, and financial institutions. Its property loss investigation and engineering risk assessment services overlap with CIS Group's Cornerstone HNW valuation and desktop risk analysis offerings.
• Rimkus Consulting Group: Rimkus provides engineering, technical, and consulting services to insurance, legal, and industrial clients worldwide. Its property and casualty consulting practice competes directly with CIS Group's field inspection, risk analysis, and claims-related expert services.
• J.S. Held: J.S. Held is a global consulting firm specializing in insurance, legal, and financial services, including property and claims investigations. Its property claims and risk consulting services overlap with CIS Group's desktop risk analysis, valuations, and field inspection services.
• Young & Associates: Young & Associates is a third-party claims administrator and field inspection services provider for insurance carriers. Its daily claims handling, catastrophe response, and property inspection services compete directly with CIS Group's claims appraisal and underwriting inspection business.

Broad incumbents

• Verisk Analytics: Verisk is a large, publicly traded insurance data analytics and risk assessment firm serving carriers with property data, claims analytics, and underwriting tools. It competes with CIS Group's Navigator platform and risk analysis capabilities as part of a much broader data and analytics portfolio.
• CoreLogic: CoreLogic provides property data, analytics, and valuation services across the real estate and insurance industries. Its property risk and valuation data products overlap with CIS Group's desktop risk assessment and property valuation work as part of a much wider data and workflow portfolio.

Emerging players

• Pillar To Post Home Inspectors: Pillar To Post is one of the largest home inspection franchise networks in North America, serving real estate buyers, sellers, and lenders. It is a more fragmented residential inspection peer that occasionally intersects with CIS Group's Mainstreet segment in residential property inspections, but it serves a different buyer (consumer/real estate) rather than insurance carriers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/cisgroupllc
• Facebookfacebook.com/pages/CIS-Group/131322860246159
• LinkedInlinkedin.com/company/1670611

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CIS Group of Companies