SSI
SSI (Settlement Services International) is an Australian non-profit founded in 2000 that delivers humanitarian settlement, asylum seeker support, multicultural foster care, disability employment, and arts programs to refugees, migrants, and CALD communities, primarily under contract with the Australian Government Department of Home Affairs.
- Company typePrivate
- Founded2000
- HeadquartersSydney, Australia
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What SSI does
SSI (Settlement Services International Limited) is an Australian non-profit organization founded in 2000 that delivers human services to refugees, asylum seekers, migrants, people with disabilities, and children in out-of-home care from culturally and linguistically diverse (CALD) backgrounds. The organization operates as a contracted service provider for the Australian Government Department of Home Affairs, delivering the Humanitarian Settlement Program (HSP) across metropolitan Sydney and NSW regional centres, and the Status Resolution Support Services (SRSS) nationally across NSW, ACT, Queensland, Northern Territory, Victoria, and Tasmania. Its service portfolio includes the HSP, SRSS, Inclusive Employment Australia (IEA) disability employment services, Settlement Engagement and Transition Support (SETS), Multicultural Foster Care, and the Creative Compass arts initiative.
The organization is built around specialized case management systems and a culturally and linguistically diverse workforce speaking more than 80 dialects, enabling in-language service delivery from initial airport reception through ongoing settlement support. Supporting technology includes the Recite Me accessibility toolbar providing text-to-speech and translation across 100+ languages on its website, and Coupa cloud-based procurement for supplier management. SSI operates from eight documented offices across NSW, with additional national reach through SRSS delivery, and supports over 67,000 people annually through 59 programs per its 23-24 integrated report.
Revenue derives primarily from multi-year government contracts with the Department of Home Affairs (managed services model), supplemented by donations and monthly giving programs through the Raisely fundraising platform. Services are provided at no direct cost to clients. The organization is governed by a Board of Directors and led by CEO Violet Roumeliotis, and operates as an independent non-profit (company limited by guarantee) with no parent company, external equity investment, or disclosed ownership changes.
SSI firmographics
Firmographics- Name
- SSI
- Legal name
- Settlement Services International Limited
- Website
- https://ssi.org.au
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- SSI (Settlement Services International) is an Australian non-profit founded in 2000 that delivers humanitarian settlement, asylum seeker support, multicultural foster care, disability employment, and arts programs to refugees, migrants, and CALD communities, primarily under contract with the Australian Government Department of Home Affairs.
- Ownership category
- akta.pro rank
SSI industry classification
Industry- Product category
- Humanitarian and Settlement Services
- NAICS
- Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Vocational Rehabilitation Services (62431), Community Housing Services (62422)
- SIC
- Services-Social Services (8300), Services-Employment Agencies (7361)
- akta.pro primary industry
- Asylum & Refugee Status Determination (RSD) Support (BPADAHAB)
- akta.pro secondary industries
- Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF), Migrant & Refugee Legal Aid and Documentation Services (BPADAHAE)
Keywords
Where SSI is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
SSI business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Government Contracts: SSI is primarily funded through contracts with the Australian Government Department of Home Affairs to deliver the Humanitarian Settlement Program (HSP) and Status Resolution Support Services (SRSS). These are multi-year contractual arrangements for delivering settlement services to humanitarian entrants and asylum seekers.
- Donations and Philanthropy: SSI accepts donations through its Raisely fundraising platform. Donations of $2 or more are tax-deductible. Monthly giving programs are available for supporters.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
SSI product offering
Product offeringCore offering
SSI is a not-for-profit human services organization that delivers government-contracted settlement, disability, employment, and child welfare programs to refugees, asylum seekers, migrants, and culturally diverse communities in Australia. Core offerings include the Humanitarian Settlement Program (HSP), Status Resolution Support Services (SRSS), Inclusive Employment Australia, Multicultural Foster Care, and the Creative Compass arts initiative, delivered through a multilingual workforce.
Product overview
SSI (Settlement Services International) operates as a not-for-profit human services organization rather than a technology product company. The organization delivers a portfolio of humanitarian and community services organized around settlement support, disability services, and cultural inclusion. The core programs include the Humanitarian Settlement Program (HSP) for initial refugee support, Status Resolution Support Services (SRSS) for asylum seekers, and the Creative Compass arts initiative. Additional services span multicultural foster care through the Child and Family Program, Inclusive Employment Australia for disability employment support, and the World of Cultures festival. These services are delivered through a network of NSW offices and rely on in-language support capabilities with staff speaking over 80 dialects.
Differentiator
Problem solved
Functional benefit
Products and services
- Humanitarian Settlement Program (HSP)
Quantifiable outcome
- 99% of participants felt welcomed upon arrival
- +3 more outcomes
Companies that use SSI
Customer profileNamed customers2 records
Segments6 records
Ideal customer profiles3 records
SSI technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
SSI partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered minor and core.
- IRMA (Initiative for Responsible Mining Assurance)minorSSI and IRMA signed a memorandum of understanding to strengthen responsible sourcing and traceability of minerals used in solar supply chains. The partnership covers the full value chain from mining through to PV module manufacturing, aiming to improve traceability of critical minerals, provide training and capacity-building, and integrate mining assurance standards into solar supply chains.
- IHRB (Institute for Human Rights and Business)minorSSI and IHRB co-published the Delivering on Seafarers' Rights 2025 Progress Report, drawing on welfare data from 710 companies covering more than 13,000 vessels to identify gaps between policy commitments and lived experience on board ships.
- Activate Australia's Skills Campaign CoalitioncoreSSI convened the Activate Australia's Skills campaign bringing together over 130 organizations across business, unions, and community sector to advocate for urgent reform to Australia's skills and qualifications recognition system. The coalition successfully secured $85.2 million in Federal Budget 2026 for skills recognition reforms.
- Cultural Arts CollectiveminorPartnership for music workshops and ensemble development within the Creative Compass program, culminating in live performances during Refugee Week.
- Macquarie Group FoundationcoreStrategic partnership for the Beyond Borders art exhibition showcasing refugee-background artists, including direct revenue generation of over $25,000 for artists through sales.
- Sydney Opera HouseminorCollaboration through the Holding Space creative partnership exploring themes of belonging and welcome, with artist workshops and culminating public exhibitions.
- Art Gallery of NSWminorCulture Dose partnership providing 8-week visual storytelling sessions led by gallery staff including a First Nations educator, supporting 25 refugee artists.
- Diversity Arts AustraliaminorPartnership supporting Creative Compass program and refugee artist professional development and industry connections.
- CuriousWorksminorThree-year creative partnership Holding Space in collaboration with Sydney Opera House providing platform for culturally diverse artists.
- University of SydneyminorAcademic partnership supporting Creative Compass program and refugee artist education and training pathways.
- 1 ElizabethminorPartnership for Beyond Borders window display gallery at 1 Elizabeth Concourse, generating over $25,000 in artist revenue from 31 artwork sales.
- Community Refugee Welcome CentreminorPartnership supporting Creative Compass program and community integration for refugee artists.
- Reconciliation AustraliaminorSupport for SSI's Reconciliation Action Plan launch event and ongoing reconciliation journey.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
SSI competitors and assessment
Company assessmentDirect peers
- AMES Australia: AMES Australia is one of the largest settlement and refugee services providers in Australia, delivering Adult Migrant English Program (AMEP), settlement, and employment services nationally. It directly competes with SSI for government settlement contracts and serves overlapping refugee and migrant segments.
- Brotherhood of St Laurence: A long-standing Australian non-profit delivering employment, education, and social inclusion programs targeting disadvantaged communities including refugees and migrants. Operates overlapping programs with SSI such as Inclusive Employment Australia and culturally responsive employment support.
- Multicultural Australia: A Queensland-based settlement services provider delivering HSP, SRSS, and multicultural programs. It directly competes with SSI for SRSS contracts (one of only two national SRSS providers alongside SSI) and shares similar government-funded service models.
- Life Without Barriers: A large Australian non-profit providing foster care, disability, and youth services nationally. Competes with SSI in multicultural out-of-home care and shares the model of government-contracted human services delivery across multiple programs.
- MacKillop Family Services: An Australian non-profit providing out-of-home care, foster care, and family services. Overlaps with SSI's Multicultural Foster Care program and competes in culturally responsive child welfare services in NSW and Victoria.
- MAX Solutions: A large Australian employment services provider delivering Inclusive Employment Australia and Workforce Australia programs. Competes directly with SSI for IEA contracts and shares the model of culturally responsive employment support for diverse job seekers.
Broad incumbents
- Australian Red Cross: A major humanitarian organization with broader scope than SSI, including refugee support programs, asylum seeker assistance, and emergency relief. Competes in adjacent humanitarian settlement services and operates nationally with deeper funding base.
Regional players
- Centacare: A Catholic-affiliated non-profit delivering settlement, refugee, foster care, and community services across multiple Australian states. Competes with SSI in multicultural foster care and settlement services, particularly in South Australia and Queensland.
Others
- Refugee Council of Australia: Australia's national peak body for refugees and people seeking asylum. While not a direct service delivery competitor, RCOA shapes the policy environment in which SSI operates and influences government contract design and refugee intake levels.
- Settlement Council of Australia: The national peak body for settlement services in Australia, representing organizations delivering services to migrants, refugees, and asylum seekers. SCoA influences policy and funding frameworks that directly impact SSI's operating environment and contract structures.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
SSI social profiles
Digital presenceSSI compliance and trust
Trust signalCompliance1 record
SSI financial estimates
Financial estimateRevenue estimate
Valuation estimate
SSI leadership team
Management profileNumber of profiles
Profiles5 records
SSI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SSI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SSI
What does SSI do?
SSI is a not-for-profit human services organization that delivers government-contracted settlement, disability, employment, and child welfare programs to refugees, asylum seekers, migrants, and culturally diverse communities in Australia. Core offerings include the Humanitarian Settlement Program (HSP), Status Resolution Support Services (SRSS), Inclusive Employment Australia, Multicultural Foster Care, and the Creative Compass arts initiative, delivered through a multilingual workforce.
Is SSI a public or private company?
SSI is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was SSI founded?
SSI was founded in 2000. It employs 1,001 to 5,000 people.
Where is SSI based?
SSI is headquartered in Sydney, Australia, in the Oceania region.
How does SSI make money?
Two revenue lines are on record. Government Contracts are the primary driver. The others are donations and Philanthropy.
Who are SSI's main competitors?
Direct peers on record are AMES Australia, Brotherhood of St Laurence, Multicultural Australia, Life Without Barriers, MacKillop Family Services and MAX Solutions. Australian Red Cross is listed as a broad incumbent. Centacare is listed as a regional player. Others are Refugee Council of Australia and Settlement Council of Australia.
Does SSI have an API?
No public API is recorded for SSI.
What industry is SSI in?
SSI's product category is Humanitarian and Settlement Services. Its primary akta.pro industry code is BPADAHAB, Asylum & Refugee Status Determination (RSD) Support, with a secondary code of BPADAHAF, Protection Services (GBV, Child Protection, Safeguarding). Its NAICS code is 6241 and its SIC code is 8300.