What Pflegetiger (Caretiger GmbH) does

Pflegetiger (legally Caretiger GmbH) is a Berlin-headquartered ambulatory nursing service operating since 2016, delivering in-home care to elderly, chronically ill, and dementia-affected patients across Berlin and Brandenburg. Its service portfolio spans four regulated categories: Behandlungspflege (medical treatment care billed to statutory health insurers under SGB V), Grundpflege (basic nursing care), Häusliche Betreuung (companionship), and Hauswirtschaftliche Hilfe (household assistance), with ancillary offerings in Pflegegrad-Beratung and Verhinderungspflege. Revenue is recurring and reimbursement-driven, sourced primarily from statutory long-term care insurance (Pflegekasse under SGB XI) and statutory health insurance (Krankenkasse under SGB V), with rates tied to the patient's assigned Pflegegrad.

The company's delivery model is its proprietary "Kietzpflege/one2one" (neighborhood care) concept, in which each nurse is assigned a fixed patient base in their own residential district, manages an autonomous schedule, travels by e-bike, and serves as the single point of contact for both basic and treatment care. A proprietary internal mobile app supports route management, digital documentation, and real-time nurse communication, eliminating paper-based workflows. Patient acquisition is a sales-led motion combining digital marketing (Google AdWords, remarketing, SEO), organic social, and earned media coverage across major German outlets, with a free on-site home visit culminating in a tailored quote and binding Pflegevertrag.

Operationally, Pflegetiger runs a highly selective talent acquisition funnel (approximately 3% acceptance rate per public disclosure) with multi-stage screening. The company markets itself as a category innovator and reports a 4.45/5 ProvenExpert rating from 113 verified customer reviews. It operates as a GmbH under managing directors Dr. Ellen Ueberschär and Harald Thiel, with operational affiliation to Stephanus-Stiftung providing referral access to 130+ facilities across Berlin and Brandenburg. The customer base is a long tail of individual households, with no enterprise concentration.

Name

Pflegetiger (Caretiger GmbH)

Legal name

Caretiger GmbH

Website

https://pflegetiger.de

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Pflegetiger (Caretiger GmbH) is a Berlin-based ambulatory nursing service delivering in-home basic, medical, and household care to elderly and dementia patients across Berlin and Brandenburg under a proprietary neighborhood-care (Kietzpflege/one2one) model funded primarily by German statutory insurance.

Ownership category

akta.pro rank

Product category

Home Nursing Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Medicare-Certified Skilled Home Health Agencies (HHA) (HLADAFAA)

akta.pro secondary industry

Medicare-Certified Skilled Nursing Visits (RN/LPN) (HSABACAA)

Keywords

• Home nursing services
• Ambulatory care
• Elderly care
• In-home care
• Neighborhood care

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Nursing Care Services (Pflegesachleistungen): Core recurring revenue from basic care (Grundpflege), treatment care (Behandlungspflege), home care (Betreuung), and household assistance (Hauswirtschaftliche Hilfe) billed to patients' long-term care insurance (Pflegeversicherung). Rates are tied to the assigned care grade (Pflegegrad 1–5) per SGB XI. Monthly Pflegesachleistung caps range from €125 (PG1) to €1,995 (PG5).
2. Medical Treatment Care (Behandlungspflege / SGB V): Medically prescribed nursing services (e.g., wound care, medication administration, injections, vital sign monitoring) billed directly to statutory health insurers (Krankenkasse) under SGB V. No care grade required to access these services.
3. Respite Care (Verhinderungspflege): Substitute care when family caregivers are temporarily unavailable. Covered by long-term care insurance up to €1,612 per calendar year, extendable to €2,418 when provided by a professional service. Hourly-based option retains full monthly care allowance.
4. Care & Relief Allowance (Betreuungs- und Entlastungsbetrag §45b SGB XI): Monthly allowance of up to €125 available to all care grade 1–5 patients for supplemental care and relief services for family caregivers. Provides upsell and cross-sell opportunity within the existing patient base.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Pflegetiger provides ambulatory in-home nursing and care services for elderly and chronically ill patients across Berlin, delivered through its proprietary one2one/Kietzpflege neighborhood care model. Each patient is matched with a dedicated qualified nurse living in the same district who delivers basic care, medical treatment care, household assistance, and companionship as a single point of contact, with services financed through German statutory long-term care insurance (SGB XI) and health insurance (SGB V).

Product overview

Pflegetiger (Caretiger GmbH) operates as an ambulatory nursing service in Berlin offering a comprehensive portfolio of home care services under the 'Kietzpflege one2one' concept. The service integrates four core offerings: Behandlungspflege (medical treatment care under SGB V), Grundpflege (basic nursing care), Häusliche Betreuung (companionship and home care), and Hauswirtschaftliche Hilfe (household assistance). The innovative one2one neighborhood care model enables qualified nurses to work autonomously in their local districts with fixed customer bases, providing continuity of care from a single caregiver. Additional services include Pflegegrad-Beratung (care level consultation) and Verhinderungspflege (respite care). Services are delivered in patients' homes across multiple Berlin districts and can be financed through statutory health insurance (SGB V) and long-term care insurance (SGB XI).

Differentiator

Problem solved

Functional benefit

Brands

• Kietzpflege-one2one: Innovative care concept enabling self-organized work for nursing staff with neighborhood-based care delivery, digital tools, E-bikes, and fixed customer base.

Quantifiable outcome

• Customer satisfaction rating of 4.45 out of 5 stars based on 113 verified reviews on ProvenExpert.
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

One partnership is on record.

• Stephanus-StiftungcoreStrategic or Co-development PartnerStephanus-Stiftung is the parent organization of Caretiger GmbH (Pflegetiger). Pflegetiger operates as a subsidiary brand within the foundation's ecosystem of 130+ care and living facilities across Berlin and Brandenburg. The foundation provides operational infrastructure, a referral network, and corporate shared services. Pflegetiger also uses the foundation's designated Medical Device Safety Officer (Medizinprodukte-Sicherheitsbeauftragter) per MPBetreibV requirements.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Pro Seniore Residenzen: Established German senior care and nursing home operator with ambulatory service lines. Comparable in regulatory framework (SGB V/XI) and customer segment, but operates predominantly in facility-based care with home care as an extension.
• Alloheim Senioren-Residenzen: Major German operator of senior residences and care facilities, with associated ambulatory services. Comparable in serving elderly populations in Germany, though Pflegetiger's pure-play home care model differs from Alloheim's facility-heavy approach.
• compassio GmbH: Large German care operator running residential facilities and ambulatory services across multiple regions. Comparable to Pflegetiger in ambulatory care delivery and customer base, but with a much broader and more diversified portfolio.
• Korian Deutschland (Curata): One of Germany's largest care operators, combining nursing homes with ambulatory home care services nationwide. Comparable to Pflegetiger in ambulatory home care, but operates at much larger scale and with a broader facility-based portfolio.
• Orpea Deutschland (now part of Curata): Major European senior care operator with German ambulatory and residential services, now consolidated into Curata alongside Korian. Comparable to Pflegetiger in ambulatory home care delivery at multi-region scale.

Direct peers

• Humanika Pflegedienst: Independent German ambulatory nursing service offering treatment care, basic care, and home assistance. Comparable in service mix, single-region focus, and customer segment to Pflegetiger, with similar scale and independent ownership profile.
• advita Pflegedienst: German ambulatory nursing provider operating across multiple federal states with both treatment care (SGB V) and basic care (SGB XI) services. Directly comparable to Pflegetiger in service scope, customer base, and reimbursement model.
• Home Instead Senior Care (Germany): International franchise specializing in non-medical and personal in-home care for seniors, with a presence across multiple German cities. Directly comparable to Pflegetiger in serving elderly clients in their own homes with a focus on caregiver continuity and relationship-driven service.
• Bonitas Pflegedienst: Ambulatory nursing service provider in Germany offering treatment care, basic care, and household assistance to elderly clients at home. Directly comparable in service mix, regulatory framework, and target customer segment.

Others

• Stephanus-Stiftung: Parent organization of Pflegetiger, operating 130+ care and living facilities across Berlin and Brandenburg. Connected as the parent foundation providing referral pipeline, operational infrastructure, and corporate shared services rather than as a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pflegetiger
• LinkedInlinkedin.com/company/pflegetiger-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pflegetiger (Caretiger GmbH)