What CTSI-Global does

CTSI-Global (Continental Traffic Service, Inc.) is a privately held, family-owned logistics technology and services company founded in 1957 in Memphis, Tennessee. The company provides end-to-end supply chain solutions to global shippers and third-party logistics providers, operating across 120+ countries with regional hubs in Singapore (APAC), Ireland (EMEA), and India (South Asia), and processing more than 5 million freight transactions daily through a network of 28,000+ carriers. Core product lines include Freight Audit & Payment (a managed service performing 45-point invoice audits), Honeybee TMS (a proprietary transportation management system for order-to-payment execution), Parcel Spend Management (specialized B2B parcel cost optimization), Logistics Management (outsourced control tower and managed TMS services), and Supply Chain Intelligence (AI-enabled market intelligence, benchmarking, and forensics).

CTSI-Global monetizes through a hybrid model: managed services revenue from freight audit and outsourced logistics, recurring SaaS subscriptions for Honeybee TMS, and professional services engagements for parcel spend optimization. Go-to-market is enterprise field sales with dedicated Global Account Managers, complemented by inside sales via Calendly-driven demo scheduling and a 2026 Strategic Partner Program. The company targets large enterprise shippers across verticals including healthcare and life sciences, with quote-based, custom contract pricing and no public price transparency. Recent years have seen strategic emphasis on parcel (a new division launched in 2025 under industry pioneer Michele Vernola), data products (Supply Chain Intelligence), and technology modernization, including Cleo-based B2B integration, ShipEngine API for parcel, and a 2026 C-suite restructuring with new CTO, CISO, Chief Ventures Officer, and Chief Transformation Officer roles.

The company is owned by founder/CEO Ken Hazen, who acquired it in 1982, and remains profitable and bootstrapped with no disclosed external institutional investors. It has been recognized consistently on Inbound Logistics Top 100 lists for 3PL and Logistics IT from 2019 through 2026 and maintains GDPR, CCPA, and SSAE 16 compliance postures. Operating geographies span the Americas, EMEA, APAC, and South Asia, with a headcount in the 251-500 range.

Name

CTSI-Global

Legal name

Continental Traffic Service, Inc.

Website

https://ctsi-global.com/

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

251–500 employees

Short description

CTSI-Global is a privately held, family-owned logistics technology company providing freight audit, transportation management (Honeybee TMS), parcel spend management, and supply chain intelligence to enterprise shippers across 120+ countries.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Freight Transportation Arrangement (48851), Support Activities for Transportation (488)

SIC

Services-Help Supply Services (7363), Wholesale-Machinery, Equipment & Supplies (5080), Wholesale-Hardware (5072)

akta.pro primary industry

Transportation Management Services (TMS-as-a-Service / Managed Transportation) (TLAIANAB)

akta.pro secondary industry

Real-Time Operational Visibility & Exception Management (TLAEAKAC)

Keywords

• Freight audit services
• Transportation management software
• Parcel spend optimization
• Supply chain intelligence
• Managed logistics services

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Freight Audit and Payment Services: Managed freight audit and payment services where CTSI-Global processes, validates, and pays freight invoices on behalf of clients. Revenue generated through service fees typically calculated as a percentage of freight spend or per-transaction pricing. Includes contract management, invoice validation, exception management, cost allocation, and payment processing.
2. Honeybee TMS Subscriptions: SaaS-based transportation management system subscription providing transportation execution from order to payment. Includes order management, load optimization, carrier selection, shipment execution, claims management, and event management capabilities.
3. Parcel Spend Management: Specialized parcel cost reduction and optimization services led by industry pioneer Michele Vernola. Includes data analysis, rate negotiations, and ongoing optimization. Claims average 19% savings on parcel shipping costs.
4. Logistics Management (Managed Services): Outsourced logistics management services providing carrier management, managed TMS, in-transit tracking, inbound freight management, freight claim management, and international consulting. Delivered through assigned Global Account Manager, TMS Analyst, and Control Tower team.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

CTSI-Global delivers end-to-end logistics technology and managed services for global enterprise shippers and 3PLs, centered on its proprietary Honeybee TMS platform. Core offerings include multi-modal Freight Audit & Payment (28,000+ carriers, 120+ countries), Parcel Spend Management, Logistics Management (outsourced managed services with Control Tower support), and Supply Chain Intelligence analytics, all integrated through EDI, API, and cloud-based connectivity.

Product overview

CTSI-Global offers a unified logistics technology platform centered around Honeybee TMS, complemented by specialized services including Freight Audit & Payment, Parcel Spend Management, Logistics Management, and Supply Chain Intelligence. The product architecture is modular: Honeybee TMS serves as the core transportation management system with specialized sub-modules for parcel management, while Freight Audit & Payment and Parcel Spend Management provide spend management capabilities. Supply Chain Intelligence (including Strategic Data) delivers AI-powered analytics and benchmarking layered on top of the operational platform. The ecosystem connects to 20,000+ carriers, processes 5+ million transactions daily, and supports operations across 120+ countries with EDI, API, and cloud-based integration options.

Differentiator

Problem solved

Functional benefit

Brands

• Honeybee TMS: Transportation Management System (TMS) software that provides seamless visibility and shipping execution from dock to delivery.

Products and services

• Freight Audit & Payment Global freight invoice payment and processing service featuring a 45-point multi-modal audit, contract management, invoice validation, exception management with refund processing, cost allocation, and SOX-compliant payment processing for enterprise shippers.
• Honeybee TMS Cloud-based Transportation Management System providing end-to-end transportation execution from order to payment, including order management, load optimization, carrier selection, shipment execution, claims management, event management, and real-time in-transit tracking for parcel, LTL, and truckload shipments.
• Parcel Spend Management Specialized parcel cost reduction and optimization service for enterprise shippers, using advanced analytics, multi-carrier strategy, and data-driven analysis of shipping patterns, region-specific metrics, and weight distribution to deliver average parcel savings of 19%.
• Logistics Management Customized outsourced logistics services delivering carrier management, managed TMS, in-transit tracking, inbound freight management, freight claim management, and international consulting for enterprise shippers.
• Supply Chain Intelligence AI-enabled intelligence platform that transforms freight audit data into real-time, decision-grade intelligence across Market Intelligence, Transportation Benchmarking, and Logistics Forensics, helping supply chain leaders identify cost drivers and validate carrier pricing against market norms.
• Strategic Data Business intelligence application that centralizes shipping data into a global information warehouse, offering Carrier Report Cards, KPI Dashboards, Parcel Dashboards, and online reporting to transform transportation KPIs into actionable information.

Quantifiable outcome

• 19% average savings on parcel shipping costs through Parcel Spend Management
• +4 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• CleocoreTechnology or Integration · 1 January 2021Cleo provides cloud-based ecosystem integration enabling CTSI-Global to offer B2B integration cloud that speeds client onboarding, lessens manual processes, and permits robust integration with nearly any EDI or use case. The partnership catapulted CTSI-Global to logistics industry leadership with seamless cloud integration.
• ShipEngine (Auctane)coreTechnology or IntegrationShipEngine provides freight shipping API for parcel management. The partnership integrates ShipEngine's parcel carrier network (70+ pre-approved parcel carriers) with CTSI-Global's Honeybee TMS, enabling detailed carrier comparisons, real-time costs, and optimized selection through a single API call.
• Major Parcel Carriers (DHL, FedEx, UPS, PDP, Purlator)coreTechnology or IntegrationPre-configured integrations with large international parcel and courier providers. Honeybee TMS connects shippers to 350 carriers for parcel management, enabling optimized carrier selection based on cost, delivery times, and capabilities.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• SAP Transportation Management: SAP TM is a leading enterprise TMS that competes for the same global shipper RFPs as Honeybee TMS, frequently bundling with SAP ERP — and CTSI-Global has won an SAP Implementation Excellence award, evidencing direct competitive overlap.
• Manhattan Associates: Publicly-traded supply chain and omnichannel commerce software leader with a TMS module that competes for enterprise transportation deals alongside a much broader WMS and store ops portfolio.
• Descartes Systems Group: Large logistics technology platform that acquired 3Gtms, Pierbridge, and other TMS/Parcel players — offering TMS, parcel rate management, and freight audit-adjacent capabilities that compete broadly across CTSI-Global's product portfolio.
• Oracle Transportation Management: Part of Oracle's broader SCM Cloud suite, Oracle TM competes for large enterprise TMS RFPs against Honeybee TMS, often bundled with ERP integration advantages for Oracle-centric customers.

Direct peers

• Trax Technologies: Privately-held freight audit and payment specialist serving enterprise shippers with multi-modal audit, transportation spend analytics, and parcel audit — directly overlapping CTSI-Global's Freight Audit & Payment and Parcel Spend Management lines.
• nVision Global: Privately-held global freight audit, payment, and TMS provider with multi-modal capabilities and a comparable enterprise-focused go-to-market — overlapping with CTSI-Global across freight audit, managed logistics, and TMS.
• Blue Yonder: Panasonic-owned supply chain platform with a leading TMS product (formerly JDA) and broader transportation, warehouse, and planning capabilities — directly competing for enterprise TMS deals and increasingly adjacent to freight audit and parcel analytics.
• Cass Information Systems: Publicly-traded freight payment, audit, and business intelligence provider serving enterprise shippers — the most direct comparable in core Freight Audit & Payment services, with similar percentage-of-spend pricing and global processing capabilities.
• MercuryGate International: Mid-market-focused Transportation Management System provider for shippers and 3PLs with multi-modal capabilities — directly competing with Honeybee TMS, including the Gartner midmarket TMS notable vendor category where both firms have been recognized.
• 3Gtms (Descartes): TMS specialist (now part of Descartes) targeting shippers, 3PLs, and brokers with multi-mode capabilities — competing head-to-head with Honeybee TMS, especially in the midmarket and 3PL segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ctsiglobal
• LinkedInlinkedin.com/company/ctsi-global

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CTSI-Global