What BAI Connect does

BAI Connect, now operating as Zentro Internet, is a U.S.-based independent internet service provider founded in 2002 and headquartered at 420 N. May Street, Chicago, Illinois. The company delivers fiber-powered, multi-gig symmetrical internet — up to 10 Gig — to residential customers, multifamily communities, businesses, hospitality venues, and temporary events across 20 major U.S. metro areas, serving over 120,000 subscribers with local engineering and 24/7 support teams embedded in each market.

The core technology stack is a carrier-grade fiber network with direct peering, Wi-Fi 6-based managed Wi-Fi (delivered through the proprietary Zentro Router), and unthrottled, unlimited data transport. Product lines span residential home internet, MDU and bulk internet for multifamily properties, HOA internet solutions, managed Wi-Fi, enterprise business internet, hospitality internet, and temporary event internet — with optional DIRECTV bundling for residential customers. Underlying connectivity is engineered for ultra-low latency and scalability, with managed Wi-Fi solutions purpose-built for multifamily environments including smart-home feature support.

The business model is recurring-subscription across four primary streams: monthly residential internet subscriptions, bulk MDU contracts with property owners, developers, and HOAs, enterprise business/hospitality contracts, and bundled DIRECTV add-on revenue. Go-to-market is a hybrid of direct enterprise field sales for multifamily and business customers and a self-serve e-commerce storefront for residential subscribers, supported by referral programs and a multi-channel digital presence. Notable enterprise customers include Equity Residential, Greystar, Douglas Emmett, AMLI, Caruso, FirstService Residential, Jamison, J.H. Snyder, Tripalink, Embrey, and Watersky (WS-1).

Name

BAI Connect

Legal name

Zentro Internet

Website

https://baiconnect.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

Zentro Internet (formerly BAI Connect) is an independent U.S. fiber ISP delivering multi-gig symmetrical internet and managed Wi-Fi to residential, multifamily, business, hospitality, and event customers across 20 major U.S. metros, serving 120,000+ subscribers.

Ownership category

akta.pro rank

Product category

Internet Service Provider (ISP)

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Cloud PBX & Hosted Telephony (HDAIAHAB), Residential Broadband CPE (DSL/Cable/Fiber Gateways) (HDAFAIAA)

Keywords

• Multifamily internet services
• Fiber broadband provider
• MDU connectivity solutions
• Managed Wi-Fi services
• Bulk internet services

Headquarters

HQ city

Sherman Oaks

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Internet Subscription: Monthly subscription-based internet service for individual residential customers. No contracts, no data limits, no throttling. Revenue is recurring monthly based on subscriber count across 120,000+ subscribers.
2. Bulk MDU Internet Services: Bulk internet services for multifamily communities where property owners or HOAs subscribe on behalf of residents. Revenue generated through bulk contracts with property management companies, owners, and developers.
3. Business/Enterprise Internet: Enterprise-grade dedicated internet solutions for businesses, hospitality venues, and temporary events. Fully scalable solutions with customized pricing based on bandwidth and service requirements.
4. DIRECTV Bundled Services: Bundled streaming services with DIRECTV offered to residential customers as optional add-on alongside internet service.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

BAI Connect (operating as Zentro Internet) is a fiber-powered internet service provider delivering multi-gig symmetrical broadband connectivity up to 10 Gig to residential subscribers, multifamily communities, businesses, hospitality venues, and temporary events across 20 major U.S. metro areas. The company offers residential home internet with no contracts and no data limits, bulk MDU internet for property owners and HOAs, enterprise-grade business internet, hospitality connectivity, and temporary event internet, supported by managed Wi-Fi solutions built on Wi-Fi 6 technology.

Product overview

Zentro Internet (formerly BAI Connect) operates as an independent multifamily-focused Internet Service Provider (ISP) offering a unified connectivity platform. The portfolio spans residential home internet, multifamily property solutions (including MDU internet, bulk internet, and HOA solutions), business internet, hospitality services, and temporary event internet. Supporting services include managed Wi-Fi (via the Zentro Router), and DIRECTV bundling. The company delivers fiber-powered multi-gig symmetrical speeds up to 10 Gig across 20 major metro areas, serving over 120,000 subscribers through local engineering and support teams.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Home Internet High-speed fiber-powered residential internet service offering symmetrical gig speeds with no contracts, no data limits, and no throttling, with optional DIRECTV streaming bundle. Served through e-commerce self-serve channel with fast free installation and 24/7 local support.
• Multifamily Internet (MDU Internet) Internet connectivity solutions engineered for multifamily residential communities and MDU (Multi-Dwelling Unit) properties, delivering multi-gig symmetrical speeds with managed Wi-Fi and ongoing local support. Served through direct sales with quote-based pricing.
• Multi-Gig Bulk Internet Bulk internet service for multifamily properties offering premium multi-gig symmetrical speeds, designed for property owners and developers requiring enterprise-grade connectivity for entire buildings. Includes bulk contracts with property management companies, owners, and developers.
• HOA Internet Solutions Tailored internet services for Homeowner Associations providing community-wide connectivity solutions with managed Wi-Fi and scalable bandwidth, including bulk subscriptions on behalf of residents.
• Managed Wi-Fi Comprehensive managed Wi-Fi service for multifamily and commercial properties, including design, installation, and ongoing support with local expert teams. Built on Wi-Fi 6 technology to enable seamless connectivity, smart home features, and resident satisfaction.
• Business Internet Enterprise-grade dedicated internet access with symmetrical, scalable multi-gig speeds tailored for businesses of all sizes, supporting cloud services, real-time collaboration, large file transfers, and mission-critical applications. Quote-based pricing with managed Wi-Fi options available.
• Hospitality Internet High-performance internet solutions designed for hotels, resorts, and hospitality venues, providing reliable multi-gig connectivity for guests and operational systems. Sold through direct sales with quote-based pricing.
• Temporary Events Internet Ultra-fast, flexible temporary internet and Wi-Fi solutions for events, conferences, and gatherings of any size with dedicated account service and rapid deployment. Sold through direct sales with quote-based pricing and customized bandwidth.

Quantifiable outcome

• 120,000+ subscribers served
• +2 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Market position

Strengths1 record

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/baictelco
• LinkedInlinkedin.com/company/baiconnect
• Instagraminstagram.com/zentrointernet
• Xx.com/go_baiconnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BAI Connect