PrimeCareHealth

What PrimeCareHealth does

PrimeCare Community Health Inc. (d/b/a PrimeCare Health) is a Federally Qualified Health Center (FQHC) operating eight neighborhood health centers across Chicago's Northwest Side, serving over 32,000 patients annually. Founded circa 1993-1994 and headquartered at 2211 North Elston Avenue in Chicago, the nonprofit provides primary care as the medical home for individuals and families across the lifespan, with integrated specialty modules including dental care, behavioral health (with same-day 20-30 minute warm-handoff consultations), perinatal care (continuity-model with the same provider through delivery), HIV prevention (PrEP/PEP/DoxyPEP), and medication-assisted treatment (Suboxone/Vivitrol) for opioid and alcohol use disorders. The organization serves primarily medically underserved, uninsured, and Medicaid/Medicare populations, with bilingual English/Spanish/Greek providers and a dedicated Access & Enrollment team that navigates Medicaid, Medicare, and Marketplace plan enrollment.

The technology stack is built on the athenahealth patient portal and scheduling platform, secure video/phone telehealth, and — most notably — a July 2024 deployment of Suki's Voice AI Assistant for ambient clinical documentation, which PrimeCare has reported reduces clinician documentation time by 72% and delivers 9x ROI within one year. The underlying electronic health record is HRSA Health Center Program compliant, and the organization holds NCQA Patient-Centered Medical Home recognition and full 2024 HRSA Operational Site Visit compliance.

The revenue model combines three streams: (1) clinical service fees from insurance reimbursement (Medicaid, Medicare, Marketplace, private) plus sliding-fee-scale billing for uninsured patients; (2) federal HRSA Health Center Program grants under 42 U.S.C. § 254b with associated Federal Tort Claims Act coverage; and (3) philanthropic grants and donations, including a $5 million unrestricted grant from MacKenzie Scott via Yield Giving in December 2023, an HHS Ending the HIV Epidemic grant in February 2022, and ongoing support from Delta Dental of Illinois Foundation, Robert R. McCormick Foundation, Northern Trust Foundation, and others. The organization is governed by a community-based Board of Directors, has 101-250 employees per firmographic data, and is led by CEO Lynn Hopkins (joined 2019, 27+ years of Chicagoland FQHC experience) and CMO Dr. Jim Christoforidis (with PrimeCare since 2000).

Name

PrimeCareHealth

Legal name

PrimeCare Community Health Inc.

Website

https://primecarehealth.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

PrimeCare Health is a Federally Qualified Health Center operating eight neighborhood clinics across Chicago's Northwest Side, providing primary care, dental, behavioral health, perinatal, HIV prevention, and substance use treatment services to over 32,000 medically underserved patients annually.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Offices of Physicians (62111), Home Health Care Services (6216)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

Keywords

• Community health services
• Primary medical care
• Behavioral health services
• Dental care services
• Prenatal care

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Clinical service fees (insurance reimbursement): Fee-for-service clinical revenue from primary care, behavioral health, dental, perinatal, MAT, and HIV prevention services. Accepts most insurance including Medicaid and Medicare; sliding fee scale for uninsured.
2. Federal HRSA Health Center Program grants: Receives HRSA Health Center Program grant funding under 42 U.S.C. § 254b; deemed Public Health Service employee with Federal Tort Claims Act coverage under 42 U.S.C. § 233(g)-(n).
3. Philanthropic grants and donations: Donations via GiveButter; major grants from Yield Giving (MacKenzie Scott, $5M Dec 2023), HHS Ending the HIV Epidemic grant (2022), Delta Dental of Illinois Foundation, Robert R. McCormick Foundation, Northern Trust Foundation, and others.

Pricing tiers

Go-to-market motion3 records

Core offering

PrimeCareHealth delivers integrated primary medical care, behavioral health, dental care, perinatal care, HIV prevention, and medication-assisted treatment services through eight neighborhood health centers serving over 32,000 patients annually on Chicago's Northwest Side. Care is delivered by multidisciplinary teams of physicians, nurse practitioners, physician assistants, medical assistants, and behavioral health clinicians using an embedded, team-based Patient-Centered Medical Home model. Services are supported by telehealth visits, the athenahealth patient portal, Suki Voice AI clinical documentation, and an Access & Enrollment team that screens patients for Medicaid, Medicare, and Marketplace eligibility with a sliding-fee scale for uninsured patients.

Product overview

PrimeCare Community Health is a Federally Qualified Health Center (FQHC) operating eight neighborhood locations across Chicago's Northwest Side as a unified community health platform with module-style service lines. The core offering is Primary Care (the "medical home" serving all ages), around which the following modules are organized: HIV Prevention (PrEP/PEP, DoxyPEP, testing, U=U education), Behavioral Health (embedded integrated care, telehealth available), Medication-Assisted Treatment / Substance Use Treatment (Suboxone, Vivitrol, Peer Support Program at the Michelini Center and Belmont Cragin), Dental Care (West Town Oral Health Center and Belmont Cragin dental office), Perinatal Care (continuity-model prenatal/postpartum/midwifery), and Access & Enrollment (Medicaid/Medicare/Marketplace navigation). Supporting services include Telehealth visits, a 24/7 after-hours triage line, and a Patient Portal powered by athenahealth. Operational sub-sites include Belmont Cragin, Fullerton, Hamlin, Michelini Center for Health, Northwest, West Town, Wicker Park, and Young Family Health Centers, plus the West Town Oral Health Center.

Differentiator

Problem solved

Functional benefit

Brands

• Michelini Center for Health: Substance use treatment center focused on Medication-Assisted Treatment (MAT) for alcohol and opioid use disorders.
• West Town Oral Health Center
• PrimeCare MAT Program
• PrimeCare HIV Prevention Program

Products and services

• Primary Care Core medical home service providing primary care for individuals and families across the lifespan — infants, children, adults, and seniors — including lab tests, immunizations, women's health, prenatal service, pediatric/adolescent/adult/senior care, school/sports/work physicals, health education, preventive care, and chronic disease management (diabetes, hypertension, asthma). Care teams include doctors, NPs, PAs, medical assistants, and nurse care managers serving underserved Chicago populations.
• Behavioral Health Integrated behavioral health service delivered in-person or via telehealth, addressing wellness goals, stress management, difficult relationships, tobacco/alcohol/substance use, chronic-condition adjustment, insomnia, depression, anxiety, and child behavior concerns. Embedded within the primary care team with same-day warm-handoff 20–30 minute consultations.
• Dental Care Dental services available to all children and to adults (21+) after establishing medical care. Includes preventive services (exams, cleanings, periodontal therapy, fluoride), emergency services, basic restorative services (tooth-colored fillings), and basic oral surgery (extractions). Delivered at the West Town Oral Health Center and the Belmont Cragin dental office.
• Perinatal Care Continuity-model perinatal care supporting parents and babies before, during, and after birth. Includes regular prenatal checkups, blood/urine tests, ultrasounds, management of high blood pressure and diabetes, vaccines (flu, Tdap), nutrition and birth-prep classes, postpartum mental health support, family planning, breastfeeding support, and well-baby care. The same provider/midwife typically attends delivery.
• HIV Prevention Program Program committed to preventing new HIV infections through PrEP, PEP, DoxyPEP, free condoms, in-office and at-home HIV/STI testing, sexual health education, behavioral and support services, insurance navigation, and the U=U (Undetectable = Untransmittable) framework. Confidential services offered via [email protected].
• Medication-Assisted Treatment (MAT) Substance use treatment program offering Suboxone (Buprenorphine/Naloxone) for opioid use disorder and Vivitrol (naltrexone) for alcohol use disorder, plus a Peer Support Program. Available at the Michelini Center for Health (West Town) and at Belmont Cragin Health Center. Includes connection to behavioral health, withdrawal management, intensive outpatient treatment, and self-help groups.
• Access & Enrollment Patient-access and insurance-navigation service providing financial-assistance screening, comparison of Medicaid/Medicare/Get Covered Illinois Marketplace plans, renewal and redetermination support, and Special Enrollment Period guidance. Contact via [email protected] or (312) 633-5841.
• Telehealth Secure video or phone visit option allowing providers to prescribe medications, refill prescriptions, and order labs and referrals. Requires a smartphone/computer with camera and Wi-Fi/data. Care team calls 15 minutes before the visit to assist with login.
• Patient Portal (athenahealth) athenahealth-powered patient portal used for appointment scheduling, lab-result access (typically within a week), prescription refill requests, secure messaging with providers, referral information, and viewing medical history.

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability7 records

Feature4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Erie Family Health Centers: Chicago-area FQHC operating 13+ community health centers across the city with primary care, dental, behavioral health, and prenatal services for underserved populations — directly comparable in service mix, FQHC funding model, and Chicago safety-net mission to PrimeCare.
• ACCESS Health Louisiana: FQHC explicitly named as a co-deployment partner with PrimeCare in Suki's July 2024 voice AI rollout. Operates a multi-site community health network with primary care, behavioral health, and pharmacy services for underserved populations.
• CenterPlace Health: FQHC explicitly named as a co-deployment partner with PrimeCare in Suki's July 2024 voice AI rollout. Operates multiple community health centers providing primary care, behavioral health, and case management to underserved populations.
• Utah Navajo Health System: FQHC explicitly named as a co-deployment partner with PrimeCare in Suki's July 2024 voice AI rollout. Operates community health centers serving Native American and rural underserved populations with primary care, dental, and behavioral health.
• Esperanza Health Centers: Chicago FQHC operating multiple neighborhood sites on the Southwest Side, providing primary care, behavioral health, dental, and prenatal care to predominantly Latino Medicaid populations — directly comparable in patient mix, scale, and service-line breadth.
• PCC Community Wellness Center: Chicago-area FQHC with multiple health centers offering primary care, behavioral health, and substance use treatment on the West Side — comparable in FQHC structure, behavioral health integration, and underserved patient focus.
• Howard Brown Health: Chicago FQHC operating multiple clinics across the city with primary care, behavioral health, dental, and HIV/STI services — comparable in multi-site urban FQHC model, integrated behavioral health, and HIV prevention focus.
• Lawndale Christian Health Center: Chicago FQHC on the West Side offering primary care, dental, behavioral health, and OB services with a community-led governance model — comparable in FQHC structure, mission alignment, and integrated service offerings.
• Aunt Martha's Health & Wellness: Illinois-based FQHC and social services network with multi-site primary care, behavioral health, and dental services across Chicago's south suburbs — comparable in scale, FQHC funding, and integrated care delivery.

Regional players

• Heartland Health Centers (now part of Erie Family Health Centers): Chicago-area FQHC that merged into Erie Family Health Centers; previously operated neighborhood-based primary care, dental, and behavioral health services on the North Side — comparable in Chicago service area, FQHC structure, and patient demographics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutu.be/WHJnzbtknXs
• Xx.com/primecarechi

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PrimeCareHealth