What Burlington Telecom does

Burlington Telecom is a privately held, locally operated fiber-to-the-home telecommunications provider serving residential, small business, and multi-family housing customers across Chittenden County, Vermont. The company operates as the legal entity Champlain Broadband LLC and runs what it describes as the only 100% locally owned fiber optic network in the county, with service areas spanning Burlington, South Burlington, Essex Junction, Winooski, Colchester, and Shelburne. Its core technology is a 100% fiber-optic access network delivering symmetrical speeds up to 1 Gbps to residential customers, with a multi-gig Flight Fiber tier launched in December 2025 and a fiber-to-the-unit service for multi-dwelling buildings introduced in 2024.

The product portfolio is built around a bundled residential offering: fiber internet at five speed tiers (50/150/200/300/1000 Mbps), cable TV with Whole Home DVR and 100+ HD channels, a streaming-based Smarter TV option, landline home phone, SMART WiFi, and Flight Mobile wireless service operating as an MVNO on a nationwide 5G network. Business customers receive hosted VoIP and scalable internet solutions, and the company operates an Internet Assistance Program and Edu-Net program targeting low-income and student segments at discounted pricing. No contracts, no promotional pricing, and no data caps are explicit policy positions.

Burlington Telecom distributes primarily direct-to-consumer through its website, a self-care portal, three physical storefronts (Burlington headquarters, Essex Junction opened February 2022, Malletts Bay), and a referral program that pays $50 bill credits to both parties. Real estate developer partnerships (City Lights Winooski 2017, Cambrian Rise/Sunset House 2024) embed Burlington Telecom as an amenity provider in new-build multi-family housing. Community presence is reinforced through extensive local event sponsorships, a 'TV On My Side' coalition of independent cable providers, and membership in NCTC for collective programming negotiations. Leadership transitioned to Mike Callahan as President and General Manager in January 2026 following the retirement of Mike Loucy.

Name

Burlington Telecom

Legal name

Champlain Broadband LLC

Website

https://burlingtontelecom.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Burlington Telecom is a locally owned fiber-to-the-home telecom provider serving residential and business customers across Chittenden County, Vermont, offering symmetrical multi-gig internet, TV, phone, and mobile wireless services over its 100% fiber-optic network.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Cable & Other Pay Television Services (4841), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Fiber-to-the-Home (FTTH) Operators (HDAIACAB)

akta.pro secondary industries

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE), Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Multi-Dwelling Unit (MDU) / In-Building Fiber Operators (HDAIACAH)

Keywords

• Fiber internet services
• Cable television
• Residential broadband
• Mobile wireless services
• Business telecom solutions

Headquarters

HQ city

Burlington

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Internet Services: Monthly subscription services for fiber internet at various speed tiers (50Mbps, 150Mbps, 200Mbps, 300Mbps, 1Gbps). Billed monthly in advance with no contracts required.
2. Cable TV Services: Cable television service with over 100 HD channels, Whole Home DVR, Video-on-Demand, and remote programming. Additional fees for premium channels like NFL Redzone.
3. Home Phone Services: Landline telephone service with features including Call Waiting, Caller ID, and Call Block. Includes local, regional, and long distance calling within US, Puerto Rico and Canada.
4. Flight Mobile Wireless Services: Mobile phone service offered as an add-on to internet subscribers. Provides $10/month mobile service for existing BT internet customers. Includes nationwide 5G coverage with unlimited talk and text.
5. Business Services: Scaled business solutions including hosted VoIP, high-speed internet, and reliability-focused business connectivity.
6. Edu-Net Discount Program: Low-cost internet program for low-income families and students, offering 25Mbps service at $9.95/month for qualifying households.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Burlington Telecom is Chittenden County's only 100% locally owned fiber-optic network, providing residential fiber internet (50 Mbps to 1 Gbps symmetrical speeds), cable and streaming TV, home phone, mobile wireless (Flight Mobile), and business telecom services including Hosted VoIP. The company delivers these services over its own fiber-to-the-home infrastructure to households and businesses across Burlington and surrounding Vermont communities.

Product overview

Burlington Telecom operates as a local telecommunications provider offering a bundled portfolio of services over its 100% fiber-optic network. Core offerings include Residential Fiber Internet (up to 1 Gig with symmetrical speeds), Cable TV (with DVR and VOD), Smarter TV (streaming option), Home Phone, and SMART WiFi. The company also provides mobile service through Flight Mobile on a nationwide 5G network. For business customers, BT Business Services include scalable internet and Hosted VoIP solutions. Assistance programs like the Internet Assistance Program (IAP) offer discounted broadband to qualifying residents. The portfolio is unified through BT's owned fiber infrastructure serving Chittenden County, Vermont.

Differentiator

Problem solved

Functional benefit

Brands

• Flight Mobile: Mobile phone service offering nationwide 5G network with affordable plans starting at $10/month for Burlington Internet customers.

Products and services

• Residential Fiber Internet 100% fiber-optic internet service with symmetrical upload/download speeds up to 1 Gbps for residential households in Chittenden County, offered in multiple monthly speed tiers with no data caps or throttling.
• Cable TV Traditional cable television service for residential customers featuring Whole Home DVR, remote programming, Video-On-Demand, and over 100 HD channels.
• Smarter TV Streaming-based TV service for customers looking to cut the cord or supplement cable with flexible on-demand content.
• Home Phone Residential landline telephone service with crystal-clear voice quality and features including Call Waiting, Caller ID, and Call Block, bundled with internet service.
• SMART WiFi Advanced managed WiFi service leveraging the latest WiFi technology to deliver outstanding range, performance, and in-home network support for residential customers.
• Flight Mobile Mobile wireless service operating on a nationwide 5G network with unlimited talk and text, offered at a discounted bundled rate for existing Burlington Telecom internet customers.
• BT Business Services Scalable business telecom services for companies in the Burlington area, providing high-speed fiber internet, phone service, and reliability features tailored to small and medium business needs.
• Hosted VoIP Hosted Voice over IP (VoIP) business phone service offered as part of BT Business Services, providing scalable voice solutions for businesses.

Quantifiable outcome

• Actual speeds of 916.63/941.24 Mbps on 1Gbps tier with 0.988ms latency (from network management disclosure)
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Cambrian Rise/Sunset HousecoreStrategic or Co-development Partner · 22 July 2024Partnership to offer Burlington's first fiber-to-the-unit internet service at Sunset House at Cambrian Rise development. Each unit receives dedicated fiber connectivity rather than shared building connection.
• Dagesse Developers (City Lights Winooski)coreStrategic or Co-development Partner · 15 February 2017Partnership to provide Burlington Telecom gigabit internet as included amenity in 27-unit City Lights apartment development in Winooski. First gigabit building in Vermont. BT also provides WiFi hotspot in fitness center. Fiber optic network recognized as essential utility comparable to electricity or water.
• Vermont Television Network (VTTV)minorGTM or Marketing Partner · 1 February 2017Content partnership bringing Vermont-based local programming to BT cable customers on channels 59 (SD) and 259 (HD). VTTV programming includes local event coverage, weather, and original Vermont content.
• ReSOURCE (Vermont)coreStrategic or Co-development Partner · 30 August 2016Partnership to provide affordable technology access to Edu-Net program participants. ReSOURCE sells refurbished computers for $50 to qualifying Burlington Telecom customers. ReSOURCE has served Burlington for 25 years with job skills training and environmental programs.
• BTVIgnitecoreStrategic or Co-development PartnerCore institutional partner for BTV Ignite initiative supporting creation of sustainable tech ecosystem in Burlington. Initiative aims to generate new well-paying jobs and provide professional careers for young Vermonters.
• Pre K-12 Schools in BurlingtonminorStrategic or Co-development PartnerPartnered with Burlington schools to provide internet connectivity to families without access during COVID-19 pandemic to support remote learning.
• NCTC (National Content Technology Cooperative)minorChannel Partner/ Reseller/ DistributorMember of collective of 800+ independent Local TV and Broadband providers allowing Burlington Telecom to negotiate programming costs as larger group while maintaining local service.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• VTel Wireless / Vermont Telephone Company: Independent Vermont-based fiber and wireless telephone company serving rural Vermont communities. Highly comparable to Burlington Telecom as a locally owned, fiber-first telco operating within the same state, with similar community-focused positioning.
• Waitsfield and Champlain Valley Telecom (WCVT): Vermont-based cooperative telephone and fiber broadband provider. Directly comparable as a small-market, locally rooted fiber ISP serving Vermont towns and offering residential + business fiber connectivity with similar bundled service patterns.
• ECFiber (East Central Vermont Community Fiber): Community-owned fiber-to-the-home network in Vermont. Closely comparable in operating model (community fiber ISP, locally rooted, FTTH-centric) and target market (Vermont residents), and represents the same competitive frame as BT's locally-owned positioning.
• Ting Internet: Smaller-scale fiber-to-the-home ISP entering select U.S. markets. Comparable as a fiber-first, contract-light, customer-experience-focused ISP targeting similar premium residential fiber customers.
• Metronet: Regional fiber-to-the-home ISP expanding across the Midwest and other U.S. markets. Comparable as a multi-gig fiber ISP with similar product mix (internet, TV, phone) and a similar growth-by-fiber-build-out playbook.

Broad incumbents

• Consolidated Communications (now part of Verizon Fios acquisition): Regional incumbent telco providing wireline broadband, TV, and phone across northern New England, including parts of Chittenden County. Directly competes with Burlington Telecom in adjacent service areas and represents the larger incumbent fiber/copper alternative.
• Xfinity (Comcast): Largest cable broadband and pay-TV provider in the U.S., directly competing with Burlington Telecom across the Burlington/Chittenden County footprint. Comparable as the dominant cable/HFC alternative to BT's fiber offering.
• Spectrum (Charter Communications): Major cable broadband, TV, and voice provider with significant Chittenden County overlap. Comparable as a competing broadband/TV bundle provider that BT positions against as a local fiber alternative.
• Google Fiber: Large-scale FTTH provider offering gigabit and multi-gig residential fiber. Comparable as a pure-fiber broadband competitor; represents a national reference point for fiber product positioning and speed leadership.

Others

• Crown Castle Fiber: Fiber infrastructure operator providing wholesale fiber backhaul and middle-mile connectivity. Comparable as the enabling infrastructure layer that fiber ISPs like Burlington Telecom rely on, though not a retail competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/bt_vt
• Facebookfacebook.com/burlingtontelecom
• LinkedInlinkedin.com/company/burlington-telecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burlington Telecom