WienIT

What WienIT does

WienIT GmbH is a Vienna-headquartered IT services company and wholly-owned subsidiary of Wiener Stadtwerke GmbH, the municipal utilities holding of the City of Vienna. Founded on 1 October 2003, the company functions as the contractually mandated central IT & Business Partner ("digitaler Backbone") of the Wiener Stadtwerke-Gruppe, delivering end-to-end IT services to sister operating companies including Wiener Linien (public transport), Wien Energie (energy provider), Wiener Netze (energy networks), Wiener Lokalbahnen (rail), WIPARK (parking), Bestattung Wien (funeral services), Friedhöfe Wien (cemeteries), immOH! (real estate) and GWSG (housing). With approximately 900 employees (per the company homepage "The WienIT Code") and around 500 projects per year, WienIT operates the group-wide IT stack spanning SAP S/4HANA and SAP HCM, Microsoft 365 across ~14,000 workplaces, hybrid cloud, security, WebGIS, smart metering platforms, software quality/performance testing, change management and on-site Field Support at operational locations including Simmering, Spittelau and Wiener Netze sites.

The technology portfolio is delivered through specialised units: the Digi.Lab innovation lab researches Extended Reality, quantum computing, the metaverse, object recognition, indoor navigation without WLAN/GPS and humanoid robotics (Reachy); the Competence Center Künstliche Intelligenz (established February 2025) pilots generative AI tools including GitHub Copilot and Bing Chat Enterprise; WIENCOM operates as an in-house media agency; and the UZ24-certified Output-Center plus a new Delivery & Output Services site in Vienna's 21st district (since 22 September 2025) provide digital printing and zero-emission last-mile delivery for the group. Proprietary customer-facing products include log.wien, the Smart Meter Webportal for Wiener Netze (WACA-Gold certified), the Marktpartnerplattform, the Bestattung Wien Kundenportal, the U2 Bahnsteigmonitore, and the Digi.Lab Edutainment Platform.

WienIT's commercial model is fundamentally intra-group: services are contracted internally between Wiener Stadtwerke entities under framework agreements and individual project mandates, while external supplier engagement runs through a public procurement portal under the Austrian Bundesvergabegesetz. Revenue is not publicly disclosed, the company does not raise external funding, and marketing is employer-brand-led (LinkedIn, Instagram, TikTok, YouTube, "Mei WienIT" blog) and thought-leadership-led (TED AI Vienna 2025, TU Days, Sustainability Talks) rather than transactional.

Name

WienIT

Legal name

WienIT GmbH

Website

https://wienit.at

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

WienIT GmbH is the captive central IT & Business Partner for Vienna's municipal utilities holding (Wiener Stadtwerke-Gruppe), delivering SAP, Microsoft 365, cloud, GIS, smart metering, AI, and digital services to sister companies including Wiener Linien, Wien Energie, and Wiener Netze.

Ownership category

akta.pro rank

Product category

Managed IT Services for Municipal Utilities

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

DER Program Operations & Customer/Installer Enablement (Applications, Portals, Inspections) (EUADALAO)

akta.pro secondary industries

Strategy & IT Advisory (BPAEAAAA), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• IT managed services
• SAP consulting
• Cloud infrastructure
• Smart meter services
• Digital workplace

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. IT & Business Services for the Wiener Stadtwerke-Gruppe: Core, recurring internal IT services and business partner services charged to the group's sister companies (Wiener Linien, Wien Energie, Wiener Netze, etc.) including infrastructure, SAP operations, application management, cloud, security and field support.
2. Group-wide IT Procurement & Tendering: Procurement specialist running the central tendering/Ausschreibungsverfahren for client projects, WienIT's own needs and cross-group framework agreements, in compliance with the Bundesvergabegesetz and Konzernbeschaffungsrichtlinie.
3. Digi.Lab Innovation & Prototyping: Innovation lab services — research, prototyping, co-development and tech scouting in XR, quantum, metaverse, robotics and indoor navigation — for partners inside and beyond the Wiener Stadtwerke-Gruppe.
4. Delivery & Output Services (Postal/Print): Physical delivery and printing operations, including zero-emission last-mile delivery for Wiener Stadtwerke-Gruppe correspondence, plus digital printing at the certified Output-Center (UZ24).
5. Microsoft 365 Guest User Provisioning: Licensed Microsoft 365 access provided to external guest users outside the Wiener Stadtwerke-Konzern under defined usage terms and the Microsoft licensing agreement.

Go-to-market motion4 records

Distribution channels4 records

Marketing channels9 records

Core offering

WienIT GmbH operates as the central, captive IT & Business Partner (digital backbone) of the Wiener Stadtwerke-Gruppe, developing, integrating and operating group-wide IT infrastructure, SAP, Microsoft 365, cloud, security, GIS, smart meter and digital customer services for sister companies including Wiener Linien, Wien Energie, Wiener Netze and other municipal utilities. The offering spans the full service circle from custom software development and SAP consulting to managed operations, field support, digital printing, and zero-emission postal delivery, augmented by an in-house Digi.Lab innovation unit and a WIENCOM in-house media agency.

Product overview

WienIT operates a platform-plus-modules architecture rather than a single unified product, positioning itself as the central IT & Business Partner for the Wiener Stadtwerke-Gruppe (Wiener Linien, Wien Energie, Wiener Netze, Wiener Lokalbahnen, Bestattung Wien, Friedhöfe Wien, immOH!, GWSG, and Wipark). The core platform is the WienIT Core IT & Business Partner Services offering, which spans the full service circle from development to operations, including SAP Services, Microsoft 365 Services, Cloud Services, Security Services, Software Quality Services (BPSQ), Change & Adoption Services, Procurement Services, Web Services, HR Tech Services, and Software Solution Development. On top of this core, WienIT operates specialist modules and customer-facing digital products: Digi.Lab (innovation lab for XR, quantum, metaverse, object recognition, indoor navigation, humanoid robotics, and the Edutainment Platform), WIENCOM (in-house media agency), Delivery & Output Services (mail delivery, route optimization, digital printing), Competence Center Künstliche Intelligenz (AI Competence Center), Smart Meter Services (IPS) and the Smart Meter Webportal Wiener Netze, GIS Services, Marktpartnerplattform Wiener Netze, Kundenportal Bestattung Wien, log.wien, and the U2 Bahnsteigmonitore. Together, this portfolio supports digital sustainability, energy transition, mobility, telecommunications, and municipal services for Vienna.

Differentiator

Problem solved

Functional benefit

Brands

• Digi.Lab: Innovation Force of WienIT — an in-house thinktank, incubator and R&D unit researching and prototyping disruptive technologies including Extended Reality, quantum computing, metaverse, object recognition, indoor navigation, and humanoid robotics for the Wiener Stadtwerke-Gruppe.
• WIENCOM

Products and services

• WienIT Core IT & Business Partner Services
• Digi.Lab
• WIENCOM
• Delivery & Output Services
• Microsoft 365 Services (M365)
• SAP Services (Consulting, Development, Integration)
• Smart Meter Services (IPS Smart Meter Services)
• GIS Services (Geoinformationssysteme)
• Competence Center Künstliche Intelligenz (AI Competence Center)
• Marktpartnerplattform Wiener Netze
• Kundenportal Bestattung Wien
• log.wien
• U2 Bahnsteigmonitore
• Smart Meter Webportal Wiener Netze
• Edutainment Platform (Digi.Lab)
• HR Tech Services (Recruiting & HR Tools)
• Software Quality Services (BPSQ)
• Change & Adoption Services
• Procurement Services
• Cloud Services (Hybrid Cloud)
• Security Services
• Web Services / Content Management
• Software Solution Development
• Integration Services (SAP)
• Field Support

Quantifiable outcome

• 900 unique employees; ~500 projects per year; 14,000 workplaces migrated to cloud-based collaboration; ~300 attendees at major internal events
• +3 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability13 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• Wiener Stadtwerke-Gruppe (parent and sister companies)flagshipStrategic or Co-development PartnerWienIT GmbH is wholly owned by Wiener Stadtwerke GmbH and operates as the group's central, captive IT & Business Partner ("digitaler Backbone"). Serves Wiener Linien, Wien Energie, Wiener Netze, Wiener Lokalbahnen, WIPARK, Bestattung Wien, Friedhöfe Wien, immOH!, GWSG and Upstream Mobility. Supervisory board chaired by Monika Unterholzner (Wiener Stadtwerke CEO Deputy).
• 42 Vienna (coding school)coreStrategic or Co-development PartnerCooperation since early 2023. 35 students from 42 Vienna visited the WienIT Base on 19.07.2023 for "Servus, Services @ Snacks" — WienIT colleagues presented services and ran a "Roast my Code" session; expected pipeline of interns at WienIT.
• TU Wien (Vienna University of Technology)coreStrategic or Co-development PartnerJoint one-year study "Energieeffizienz im IT-Betrieb" — analysed data from WienIT data centres to identify savings potential and derive sustainable actions (published 23.07.2025).
• CoderDojo WienminorOthersWienIT employee Anela Osmanovic (Software Engineer, Integration Services) volunteers as a CoderDojo mentor, teaching children and teenagers (8–17 years) to code at wien.coderdojo.net.
• SAP (vendor)flagshipTechnology or IntegrationWienIT runs SAP S/4HANA migrations for the group (e.g., successful S/4HANA Go-Live at Wiener Linien on 01.04.2025); SAP HCM is the system of record for HR/Recruiting processes; SAP integration underpins WebGIS and Smart Meter services.
• Microsoft (Microsoft 365)flagshipTechnology or IntegrationMicrosoft 365 (Teams, Word, Excel, Outlook, PowerPoint, OneNote, OneDrive) licensed by WienIT for the Wiener Stadtwerke-Konzern; enabled the migration of 14,000 group-wide workplaces onto a cloud-based collaboration platform; guest user access is provided to external users under dedicated Nutzungsbedingungen.
• d.vincicoreTechnology or IntegrationOnline application portal and applicant management system used by WienIT as Service Consultant (Bianca since 01.08.2023) for recruiting across the Wiener Stadtwerke-Gruppe; integrates with SAP HCM.
• TÜV Austria (certifier)coreOthersIndependent certification body behind the WACA "Web Accessibility Certificate Austria" Gold award granted to wienit.at (and the Wiener Netze Smart Meter Webportal in 2025).

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• KDVZ Citkomm: German municipal IT shared-service centre providing IT, SAP and digital services to its member municipalities in NRW. Highly comparable to WienIT as a captive, public-sector-aligned IT services provider for municipal utilities.
• Dataport: IT service provider for public administration in northern Germany (Hamburg, Bremen, Schleswig-Holstein, Mecklenburg-Vorpommern). Runs SAP, cloud and digital workplace for state-level public entities, comparable in scale and mandate to WienIT.
• Zweckverband kommunale Informationsverarbeitung Sachsen (KISA): Saxon municipal IT shared-service centre delivering SAP, e-government and digital workplace services to municipal administrations. Direct structural analogue to WienIT's captive IT & Business Partner role for the Wiener Stadtwerke-Gruppe.
• ITEOS (formerly KIVBF / KDRS / RZRS): Municipal IT provider for Baden-Württemberg, Rhineland-Palatinate and Saxony, offering SAP, cloud and e-government services to municipalities. Direct structural analogue to WienIT's captive municipal IT services role.
• Kommunale Informationsverarbeitung Thüringen (KIV Thüringen): Thuringian municipal IT shared-service centre providing SAP, HR and digital administration services. Direct German analogue to WienIT's municipal captive IT partner role.
• EnBW Cyber Security / Stadtwerke Munich IT (SWM): In-house IT unit of Stadtwerke München, providing captive IT services to Munich's municipal utilities and mobility operators. Closest Austrian/German peer to WienIT's captive IT & Business Partner model for a major Stadtwerke.

Broad incumbents

• Sopra Steria (Public Sector): European IT services firm with a strong public-sector and utilities practice (SAP, cloud, digital transformation). Comparable to WienIT in capability scope, though operating commercially across multiple jurisdictions rather than as a captive entity.
• Arvato Systems (Bertelsmann): IT services arm of Bertelsmann providing SAP, cloud, public-sector and energy utility digital solutions. Comparable to WienIT in SAP-centric delivery to regulated public/municipal clients.
• T-Systems (Deutsche Telekom): Subsidiary of Deutsche Telekom providing large-scale IT services to public sector and utilities clients (SAP, cloud, smart energy). Comparable to WienIT in enterprise-scale public-sector IT delivery and smart-meter / smart-city adjacencies.
• msg systems (msg): German-headquartered IT services and SAP specialist with deep public-sector and utilities experience (S/4HANA migrations, insurance, banking). Comparable to WienIT's SAP service line and public-sector delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/share?url=http://www.wienit.at
• YouTubeyoutube.com/channel/UChVFSPIy7yTblUrBSPdG7GA
• Facebookfacebook.com/sharer/sharer.php?u=http://www.wienit.at
• LinkedInlinkedin.com/company/wienit
• Instagraminstagram.com/lifeatwienit
• TikToktiktok.com/@wienit

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WienIT