Quest International

What Quest International does

Quest International, Inc. is a privately held post-sales service company founded in 1982 and headquartered in Irvine, California, with a wholly-owned German subsidiary (Quest GmbH) serving European markets. The company operates more than 30 global operations centers and delivers depot repair, field service, warehousing and logistics, and customer care to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail. Its workload is concentrated in regulated environments — handling Class I, II, and III medical devices and holding FAA Part 145 and EASA Part-145 repair station approvals for In-Flight Entertainment and radio equipment — supported by ISO 9001, 13485, 14001, 27001, and ANSI/ESD S20.20 certifications.

The business is anchored by QuestNetSM, a proprietary web-based service management portal that provides case management, dispatch, field-service-partner assignments, documentation, and customer reporting. Layered onto this platform are digital service tools (Digital S.O.S. client agent, IT Connectivity and Performance Monitoring, Remote Merged Reality Training), an IT managed services practice (3rd-party onsite maintenance across Cisco, Dell, EMC, Fujitsu, Hitachi, HP, IBM, NetApp, and Sun Oracle; 24/7 help desk and NOC; business continuity; cloud), a cybersecurity/SOC/endpoint monitoring service, and a Technology Solutions portfolio anchored by the AlphaView imaging products line. Revenue is generated through custom Master Services Agreements and Statements of Work (professional services), managed service subscriptions, time-and-materials field service billing, outcome-based pricing for recall/Field Corrective Action programs, and reseller margin on IT hardware and imaging products. Go-to-market is direct enterprise sales targeting OEM service organizations, with no reseller or distributor channels, supported by reference customers such as a global medical device manufacturer whose radiology study management model serves approximately 600 customers generating nearly 900 million studies over a decade.

Name

Quest International

Legal name

Quest International, Inc.

Website

https://questinc.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

251–500 employees

Short description

Quest International is a privately held post-sales service partner founded in 1982 that delivers depot repair, field service, warehousing/logistics, and customer care to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail from 30+ global operations centers, anchored by its QuestNetSM service management platform.

Ownership category

akta.pro rank

Product category

OEM Aftermarket Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Health Services (8000), Services-Help Supply Services (7363), Services-Computer Programming Services (7371)

akta.pro primary industry

Global Health Supply Chain & Procurement Organizations (HLAJAKAL)

akta.pro secondary industries

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

Keywords

• OEM aftermarket services
• Depot repair services
• Field service solutions
• IT managed services
• Medical device servicing

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. OEM Aftermarket Services: Depot repair, field service, warehousing & logistics, and customer care services provided to Fortune 500 OEMs on contractual basis. Revenue generated through service agreements, statement of work contracts, and per-incident pricing.
2. IT Managed Services: Third-party onsite maintenance, 24/7 help desk & NOC services, business continuity, cloud services, and cybersecurity monitoring provided on subscription or managed service basis.
3. Technology Solutions: Imaging products and IT hardware sales including AlphaView warranty programs and driver downloads.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Quest International is a global post-sales service partner delivering depot repair, field service, warehousing and logistics, and customer care from 30+ operations centers to Fortune 500 OEMs across healthcare, aviation, defense, industrial, and retail. The company also operates an IT Managed Services division providing help desk, NOC, cloud, cybersecurity, and onsite maintenance, and a Technology Solutions division offering AlphaView imaging products and clinical training supported by its proprietary QuestNetSM service management portal.

Product overview

Quest International operates as a global post-sales service partner with a platform-plus-services architecture centered on QuestNet, their proprietary service management portal. The core portfolio comprises three main divisions: OEM Services (Depot Services, Field Services, Warehousing and Logistics, Customer Care Solutions), IT Managed Services (including 24/7 Help Desk, Cybersecurity, Cloud, and Business Continuity), and Technology Solutions (AlphaView imaging products, IT Hardware). Supporting modules include Clinical Training & Support, Recall & Field Corrective Action Services, Supply Chain Logistics (encompassing 4PL, 3PL, and Reverse Logistics), and Commercial Operations. The QuestNet platform serves as the backbone, providing case management, customer visibility, and systemic IT interconnections. Additional digital products include Digital S.O.S. for customer support engagement, IT Connectivity and Performance Monitoring tools, and Remote Merged Reality Training for field service support. Founded in 1982, the company delivers services from 30+ operations centers worldwide across healthcare, aviation, defense, industrial, and retail industries.

Differentiator

Problem solved

Functional benefit

Brands

• AlphaView: Imaging products including displays, projectors, and related technology solutions for medical and other applications.

Products and services

• Depot Services

Quantifiable outcome

• Resolve over 70% of issues on first call and within 4 hours for priority 1 emergencies
• +4 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• Network DetectivecoreTechnology or IntegrationNetwork Detective security assessment tools utilized by Quest for non-invasive network scanning, vulnerability detection, and security reporting. Quest uses Network Detective's proprietary data analyzer and non-invasive data collector to produce baseline security reports including port scans and anomaly detection for cybersecurity assessments.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Atos: Atos delivers IT managed services with a notable healthcare and life sciences presence, directly comparable to Quest's healthcare IT managed services and help desk operations.
• IBM Global Services: IBM delivers global IT managed services, infrastructure support, and multi-vendor maintenance at hyperscale, competing with Quest's IT Managed Services business for large enterprise IT outsourcing contracts.
• Accenture: Accenture provides IT and business process managed services at global scale across healthcare, aviation, and industrial sectors — a broad incumbent competitor in Quest's enterprise IT managed services space.
• DXC Technology: DXC Technology offers IT infrastructure, multi-vendor support, and managed services comparable to Quest's third-party onsite maintenance and 24/7 help desk offerings for enterprise IT organizations.

Direct peers

• Agiliti Health: Agiliti provides medical equipment management, depot repair, and clinical engineering services to hospitals and OEMs, overlapping directly with Quest's healthcare OEM aftermarket depot and field service operations.
• TRIMEDX: TRIMEDX delivers healthcare technology management including medical device lifecycle services, repair, and clinical engineering for hospitals and OEMs — a direct comparable to Quest's medical device depot and field service business.
• Renovo Solutions: Renovo Solutions specializes in medical imaging equipment lifecycle services, including depot repair and asset management for OEM partners, directly comparable to Quest's radiology and imaging depot repair work.
• Block Imaging: Block Imaging provides refurbished medical imaging equipment, parts, and depot service, directly comparable to Quest's medical imaging depot repair and aftermarket services for OEMs.
• CompuCom: CompuCom provides multi-vendor IT lifecycle services, onsite maintenance, and end-user support for enterprises, directly comparable to Quest's third-party onsite maintenance and IT managed services portfolio.

Emerging players

• ServiceMax (PTC): ServiceMax provides field service management software for OEMs managing depot, field, and asset operations — overlapping with QuestNet's case management and dispatch functionality for OEM service organizations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/quest_inc
• Facebookfacebook.com/129381140412483
• LinkedInlinkedin.com/company/quest-international

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quest International