Zain Jordan

What Zain Jordan does

Zain Jordan, legally The Jordanian Company for Mobile Phone Services (زين), is the Jordanian operating subsidiary of Kuwait-listed Zain Group and a leading provider of mobile, fixed-line broadband, and digital services in the Hashemite Kingdom of Jordan. Founded in 1994 and headquartered at 421 King Abdullah II Street, Amman, the company serves individual consumers (prepaid and postpaid mobile), home internet customers (via 5G, Zain Fiber FTTH, and Fiber-to-the-Room / FTTR), and enterprise clients through a dedicated B2B sales team and the Zain Business portal. Its distribution combines over 50 owned retail shops across Jordan's major cities with authorized POS resellers, the Zain eShop online store, and direct enterprise sales channels.

The company's core technology stack is built on 5G mobile networks, fiber-to-the-home (FTTH) and Fiber-to-the-Room (FTTR) infrastructure, AI-Optical Network (AI-ON) capabilities developed with Huawei, Smart WiFi management, and eSIM provisioning. Around this connectivity layer, Zain Jordan packages a multi-product ecosystem: voice and roaming services, Go Bazy Track GPS vehicle monitoring, Home Security, the TOD streaming sub-brand, and a Zain Jo mobile app for self-service account management. The company is the exclusive telecom sponsor of the Jordanian national football team and partners with BeIN Media Group for content and with the Jordan River Foundation to operate the 110 Family and Child Helpline.

Zain Jordan's business model is overwhelmingly subscription-based and recurring: prepaid and postpaid mobile plans, monthly home broadband packages, and enterprise managed services generate the bulk of revenue, supplemented by device and accessory sales through the eShop and by content partnerships. As a subsidiary of Zain Group — which reported $7.44B consolidated revenue in 2025 across eight Middle East and Africa markets and is reinvesting heavily ($1.5B capex, up 40% YoY) into 5G, fiber, and AI-ON infrastructure — Zain Jordan benefits from group-level scale, procurement, and capital deployment that an independent national operator could not replicate.

Name

Zain Jordan

Legal name

The Jordanian Company for Mobile Phone Services (زين)

Website

https://jo.zain.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zain Jordan is the Jordanian operating subsidiary of Zain Group, providing 5G mobile, FTTH/FTTR fiber broadband, enterprise ICT, and digital services (streaming, home security, vehicle tracking) to consumers and businesses across Jordan via 50+ retail shops, POS resellers, and online channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Mobile Services: Recurring revenue from mobile subscriptions including prepaid and postpaid plans, voice services, SMS, and mobile data packages.
2. Home Internet Services: Revenue from home broadband services including 5G home internet, Zain Fiber (FTTH), and FTTR solutions for residential customers.
3. Enterprise/Business Services: Business solutions including enterprise connectivity, managed services, and ICT solutions for corporate customers.
4. New Business Verticals: Fintech and enterprise services generating $743 million in revenue in 2025, representing 67% growth. Includes digital services and value-added offerings.
5. Content and Entertainment: Revenue from content partnerships including FIFA World Cup streaming packages through BeIN Stream service.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels11 records

Core offering

Zain Jordan is a telecommunications operator providing mobile voice, messaging, and data services over 5G/4G networks, fiber-to-the-home (FTTH) and fiber-to-the-room (FTTR) broadband, and enterprise connectivity solutions to individual and business customers across Jordan. The company also delivers value-added services including home security, vehicle tracking, streaming entertainment via TOD, and fintech/digital services, supported by 50+ retail stores, an e-commerce platform, and the Zain JO mobile app.

Product overview

Zain Jordan operates as a unified telecom platform offering both mobile and fixed-line services. The core portfolio includes 5G and 4G mobile services (with prepaid/postpaid options), Zain Fiber (FTTH) for residential broadband, and Zain FTTR as a premium fiber-to-the-room add-on. The ecosystem is supported by the Zain eShop platform for device purchases and service management, the Zain Jo App for customer self-service, and supplementary services including Smart WiFi, home security, vehicle tracking (Go Bazy Track), and streaming entertainment via TOD. Additional offerings include eSIM, voice services, roaming, and various internet/data bundles.

Differentiator

Problem solved

Functional benefit

Brands

• Zain Fiber: Fibre-to-the-home (FTTH) broadband internet service offering ultra-fast connectivity for homes.
• Zain FTTR
• TOD
• ZainJO

Products and services

• Zain 5G Fifth-generation mobile network service providing ultra-fast wireless connectivity for smartphones and home internet, available with prepaid and postpaid plans for individual consumers.
• Zain Fiber (FTTH) Fiber-to-the-home broadband service delivering high-speed internet connectivity directly to residential premises through fiber optic infrastructure, available as a monthly subscription to home internet customers.
• Zain FTTR (Fiber to the Room) Fiber-to-the-room solution providing ultra-fast internet coverage throughout every room in the home using distributed fiber optic access points for residential customers seeking premium whole-home coverage.
• 5G Home Internet Fixed wireless home internet service utilizing 5G network technology for households without fiber coverage, offered as a monthly subscription plan with varying speeds and data limits.
• Go Bazy Track GPS-based vehicle tracking and monitoring system for fleet management and personal vehicle security, offered to both individual consumers and business fleet operators.
• Home Security Smart home security solution including alarms, sensors, and monitoring services for residential protection targeting individual consumers and households.
• TOD (Total Online Delivery) Streaming entertainment platform offering video content, sports broadcasts, and digital entertainment services, including BeIN Stream FIFA World Cup packages for Zain's home internet customers.
• Zain eShop Online retail platform for purchasing mobile devices, broadband devices, smart home devices, accessories, mobile lines, and internet packages with delivery and various payment options.
• Zain Business Services Enterprise and business connectivity solutions including enterprise mobile plans, managed services, ICT solutions, and dedicated direct sales support for corporate and business customers in Jordan.

Quantifiable outcome

• Customer base grew to 51.2 million across 8 markets in Q1 2026
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core, flagship and minor.

• HuaweicoreTechnology or Integration · 25 June 2026Zain Jordan participated in Huawei's AI-ON Summit at MWC Shanghai 2026 alongside global operators (China Mobile, China Telecom, China Unicom, Shunwang Technology) to explore optical network trends in the AI era. Zain shared practices in leveraging AI for home broadband services and enterprise connectivity.
• Jordan River Foundation (JRF)coreStrategic or Co-development Partner · 19 June 2026Zain Jordan renewed its partnership with the Jordan River Foundation to support the 110 Family and Child Helpline, a free counseling and referral service for domestic abuse victims across Jordan. The collaboration provides telecom infrastructure and counselor training. The helpline managed nearly 16,000 calls in 2025 with a team of psychological and social specialists.
• BeIN Media GroupflagshipGTM or Marketing Partner · 17 June 2026Zain Jordan partnered with BeIN Media Group to offer FIFA World Cup streaming packages for its 5G and fibre home internet customers through the BeIN Stream service. Subscribers receive a BeIN Stream device with an active subscription, timed with Jordan's national football team making its first-ever World Cup appearance. Zain is positioned as the exclusive telecom sponsor of the Jordanian national team.
• OSN (Wavo/BeIN)minorChannel Partner/ Reseller/ DistributorOSN content partnership for entertainment streaming services available through Zain home internet packages.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• MTN Group: MTN is one of the largest telecom operators across Africa and the Middle East with mobile, fintech (MoMo), and enterprise services. It shares comparable scale, multi-market operating model, and emerging-markets digital services strategy with Zain Group.
• Ooredoo Group: Ooredoo is a major regional telecom group operating mobile, broadband, and digital services across the Middle East, North Africa, and Southeast Asia. It is a Zain Group peer at the multi-country operator level, with similar 5G rollout, fintech verticals, and enterprise ICT offerings.
• Etisalat (e&): e& (formerly Etisalat Group) is a major Middle East telecom incumbent operating across mobile, broadband, and digital services in multiple MENA markets. As a Zain Group regional peer, e& provides benchmark comparability on 5G deployment pace, ARPU, and digital services strategy.
• Saudi Telecom Company (stc): stc is the largest telecom operator in the Middle East and a Zain Group peer across the regional telecom landscape. Both companies compete in adjacent MENA markets, share enterprise/government customer profiles, and operate similar mobile, fiber, and digital services portfolios at scale.

Regional players

• du (Emirates Integrated Telecommunications): du is the UAE's second telecom operator offering mobile, fixed broadband, and enterprise services with comparable 5G/fiber infrastructure. While not directly competing in Jordan, du provides a regional benchmark for ARPU, fiber penetration, and digital services monetization strategies.
• Batelco Group: Batelco is the parent company of Umniah (Zain Jordan's direct competitor in Jordan) and operates telecom services across Bahrain and other MENA markets. Batelco provides peer-level comparison through its ownership of Zain Jordan's local competitor.

Direct peers

• Orange Jordan: Orange Jordan is the primary direct competitor to Zain Jordan in the Jordanian mobile and fixed broadband market. It offers similar 4G/5G mobile, fiber broadband, and enterprise services, competing head-to-head for the same prepaid/postpaid consumer and enterprise customer base in Jordan.
• Umniah (Batelco Jordan): Umniah is the third mobile operator in Jordan and a subsidiary of Batelco Group. It competes directly with Zain Jordan on mobile, home broadband, and enterprise services, often positioning on aggressive pricing in the prepaid and youth segments.

Others

• Ericsson: Ericsson is a global telecom infrastructure vendor supplying 5G, mobile core, and managed services to operators including Zain Group. As an ecosystem participant, Ericsson provides comparability on network capex benchmarks and 5G deployment cost trajectories relevant to Zain Jordan's investment decisions.
• Huawei (Telecom Infrastructure): Huawei is a key technology partner of Zain Jordan, providing the AI-Optical Network infrastructure and participating jointly in industry summits. While not a direct competitor, Huawei's network equipment and AI-ON solutions shape Zain's network economics and 5G/fiber rollout economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zainjo
• YouTubeyoutube.com/user/ZainJoTelecom
• Facebookfacebook.com/zainjordan
• LinkedInlinkedin.com/company/zainjordan
• Instagraminstagram.com/zainjo

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zain Jordan