West London NHS Trust
- Company typePublic
- Founded1993
- HeadquartersSouthall, United Kingdom
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What West London NHS Trust does
West London NHS Trust is a publicly funded statutory NHS Trust providing integrated mental health and community healthcare services across the London boroughs of Ealing, Hammersmith and Fulham, and Hounslow, with additional specialist reach through Broadmoor Hospital (high-secure psychiatric care for men from London and the south of England) and the Cassel Hospital in Richmond. Established in 1993, the Trust operates a portfolio spanning adult mental health services, Child and Adolescent Mental Health Services (CAMHS), Talking Therapies (IAPT), crisis response (24/7 helpline 0800 328 4444, NHS 111 option 2, Safe Spaces), secure and forensic services, perinatal mental health, community nursing, rehabilitation, and integrated care partnerships (Ealing Community Partners, Hounslow Community Healthcare, Community Independence Service with CNWL). It coordinates multiple provider collaboratives (CAMHS, North London Forensic, Perinatal, North West London Community).
The underlying technology stack is built on standard NHS Electronic Patient Record systems (SystemOne, Rio, IAPTUS, Alfresco) integrated via the London Care Record Health Information Exchange for cross-borough care record sharing. Digital patient access is delivered through the Mayden self-referral gateway, BrowseAloud for accessibility, and an omnichannel social and web presence. The Trust holds WCAG 2.2 AA, UK GDPR, Data Protection Act 2018, and Caldicott Principles compliance.
The revenue model is managed-services style public commissioning: the Trust is funded by NHS England and local Integrated Care Boards through block and tariff arrangements, with all services provided free at the point of use. There are no private-pay patients, no external shareholders, and no commercial revenue stream. The Trust is overseen under standard UK NHS governance with the Secretary of State for Health and Social Care holding ultimate accountability. Revenue figures, headcount, and detailed financial performance are not publicly disclosed in the source data.
West London NHS Trust firmographics
Firmographics- Name
- West London NHS Trust
- Legal name
- West London NHS Trust
- Website
- https://westlondon.nhs.uk
- Company type
- Public
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
West London NHS Trust industry classification
Industry- Product category
- Public Mental Health and Community Healthcare Services
- NAICS
- Psychiatric and Substance Abuse Hospitals (6222), Home Health Care Services (621610), Offices of Mental Health Practitioners (except Physicians) (62133)
- SIC
- Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)
- akta.pro primary industry
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)
- akta.pro secondary industry
- Inpatient Psychiatric Hospitals (HLAFAHAH)
Keywords
Where West London NHS Trust is headquartered
LocationHeadquarters
- HQ city
- Southall
- HQ country
- United Kingdom
- HQ region
- Europe
Offices6 records
Markets served
West London NHS Trust business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- NHS Publicly Funded Healthcare Services: West London NHS Trust operates as a publicly funded NHS Trust providing mental health and community healthcare services free at the point of use. Services are commissioned by NHS England and local Integrated Care Boards (ICBs). Revenue comes from NHS commissioning contracts for providing healthcare services to the population of West London.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Free NHS services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
West London NHS Trust product offering
Product offeringCore offering
West London NHS Trust is an NHS public sector organisation delivering mental health and community healthcare services to residents of the London boroughs of Ealing, Hammersmith and Fulham, and Hounslow. It operates specialised services including Talking Therapies, Child and Adolescent Mental Health Services (CAMHS), the high-secure Broadmoor Hospital, a 24/7 mental health crisis helpline, and integrated community care partnerships (Ealing Community Partners and Hounslow Community Healthcare).
Product overview
West London NHS Trust provides integrated mental health and community healthcare services across the London boroughs of Ealing, Hammersmith and Fulham, and Hounslow. The Trust operates a multi-service portfolio centered on mental health services including CAMHS (Child and Adolescent Mental Health Services) and Talking Therapies (formerly IAPT), complemented by community health services through Ealing Community Partners and Hounslow Community Healthcare. Key services include a 24/7 mental health crisis helpline (0800 328 4444), the high-secure Broadmoor Hospital, Safe Spaces for crisis support, Wellbeing and Recovery College, and the Community Independence Service delivered in partnership with CNWL. Talking Therapies services are available across three boroughs with online self-referral functionality. The Trust also coordinates Mental Health Collaboratives including CAMHS, Forensic, and Perinatal Mental Health collaboratives.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Tier 1 ranking in NHS Operating Framework League Tables, 10th out of 61 non-acute Trusts
- +1 more outcomes
Companies that use West London NHS Trust
Customer profileNamed customers2 records
Segments5 records
Ideal customer profiles3 records
West London NHS Trust technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
West London NHS Trust partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Central and North West London NHS Foundation Trust (CNWL)corePartnership with CNWL to deliver the Community Independence Service (CIS) providing intermediate care, urgent community response, home first, and rehabilitation services in Hammersmith and Fulham, Kensington and Chelsea, and Westminster boroughs.
- Ealing Community PartnerscoreIntegrated care partnership delivering community health and social care services in Ealing, including locality nursing, intermediate care, maximising independence services, and children's services through collaboration with multiple partner organisations.
- Hounslow Community HealthcarecorePartnership providing integrated community healthcare services for Hounslow borough residents, including adult and children's community nursing, therapy services, and specialist services.
- Young Adult Partnership (YAP)coreMulti-agency partnership model across Ealing, Hammersmith and Fulham, and Hounslow involving Local Authority, Higher Education, and VCSE organisations to support 16-25 year olds with mental health and wellbeing needs.
- Hammersmith and Fulham, Ealing and Hounslow MindcorePartnership with local Mind charities to provide Safe Spaces for adults experiencing mental health crisis, available in all three boroughs served by the Trust.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
West London NHS Trust competitors and assessment
Company assessmentDirect peers
- Pennine Care NHS Foundation Trust: Pennine Care is a mental health and community NHS foundation trust serving Greater Manchester. Comparable as a non-acute mental health and community services trust operating across multiple boroughs/districts, with similar commissioner relationships and service breadth.
- South London and Maudsley NHS Foundation Trust: South London and Maudsley is a specialist mental health NHS Foundation Trust serving South London and nationally for specialist services. It is the most direct functional peer for adult mental health, CAMHS, forensic, and community mental health services in a major metropolitan area.
- North London NHS Foundation Trust: Formed from the merger of Barnet, Enfield and Haringey Mental Health NHS Trust and Camden and Islington NHS Foundation Trust, it is a London-focused mental health NHS trust with closely overlapping adult mental health, CAMHS, and community service offerings.
- Norfolk and Suffolk NHS Foundation Trust: NSFT is a mental health NHS trust covering Norfolk and Suffolk. It provides comparable mental health, community, and forensic services and operates under the same NHS commissioning and CQC oversight framework, making it a relevant structural peer.
- Hertfordshire Partnership University NHS Foundation Trust: HPFT is a specialist mental health and learning disability NHS foundation trust serving Hertfordshire and North West Essex. Comparable in scale and in delivering integrated mental health, CAMHS, and community services outside an acute hospital setting.
- Camden and Islington NHS Foundation Trust: Camden and Islington is a mental health NHS foundation trust serving inner North London boroughs with adult mental health, older adult, and community services. It overlaps directly with West London NHS Trust in mission and operating model despite covering a different geography.
- Central and North West London NHS Foundation Trust: CNWL is an NHS Foundation Trust delivering mental health, community, and addictions services across London and beyond. It is the Trust's explicit partner on the Community Independence Service and operates in overlapping boroughs (Hammersmith & Fulham, Westminster, Kensington & Chelsea), making it the closest functional peer on geography, scale, and service mix.
- Mersey Care NHS Foundation Trust: Mersey Care is a large NHS mental health and community services trust in the North West, encompassing secure, inpatient, and community mental health plus community physical health. Comparable in size, integrated mental health-plus-community scope, and secure/inpatient specialism.
- East London NHS Foundation Trust: ELFT is one of England's highest-rated mental health and community NHS trusts, providing integrated mental health, community health, and primary care across East London, Bedfordshire, and Luton. It is a structural peer in operating model (integrated mental health plus community services), public reputation, and NHS performance league table profile.
Regional players
- Imperial College Healthcare NHS Trust: Imperial is an acute teaching hospital trust operating Charing Cross, Hammersmith, St Mary's, Queen Charlotte's, and Western Eye hospitals in the same West London geography. It is comparable as a co-located NHS trust partner, but its primary focus is acute rather than mental health services.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
West London NHS Trust social profiles
Digital presenceWest London NHS Trust compliance and trust
Trust signalCompliance4 records
West London NHS Trust financial estimates
Financial estimateRevenue estimate
Valuation estimate
West London NHS Trust leadership team
Management profileNumber of profiles
Profiles1 record
West London NHS Trust subsidiaries and ownership
Company hierarchySubsidiaries3 records
West London NHS Trust funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
West London NHS Trust M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about West London NHS Trust
What does West London NHS Trust do?
West London NHS Trust is an NHS public sector organisation delivering mental health and community healthcare services to residents of the London boroughs of Ealing, Hammersmith and Fulham, and Hounslow. It operates specialised services including Talking Therapies, Child and Adolescent Mental Health Services (CAMHS), the high-secure Broadmoor Hospital, a 24/7 mental health crisis helpline, and integrated community care partnerships (Ealing Community Partners and Hounslow Community Healthcare).
Is West London NHS Trust a public or private company?
West London NHS Trust is a public company. It is classified as state government owned and is currently operating.
When was West London NHS Trust founded?
West London NHS Trust was founded in 1993. It employs 1,001 to 5,000 people.
Where is West London NHS Trust based?
West London NHS Trust is headquartered in Southall, United Kingdom, in the Europe region.
How does West London NHS Trust make money?
One revenue line is on record: NHS Publicly Funded Healthcare Services.
Who are West London NHS Trust's main competitors?
Direct peers on record are Pennine Care NHS Foundation Trust, South London and Maudsley NHS Foundation Trust, North London NHS Foundation Trust, Norfolk and Suffolk NHS Foundation Trust, Hertfordshire Partnership University NHS Foundation Trust, Camden and Islington NHS Foundation Trust, Central and North West London NHS Foundation Trust, Mersey Care NHS Foundation Trust and East London NHS Foundation Trust. Imperial College Healthcare NHS Trust is listed as a regional player.
Does West London NHS Trust have an API?
No public API is recorded for West London NHS Trust.
What industry is West London NHS Trust in?
West London NHS Trust's product category is Public Mental Health and Community Healthcare Services. Its primary akta.pro industry code is HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers, with a secondary code of HLAFAHAH, Inpatient Psychiatric Hospitals. Its NAICS code is 6222 and its SIC code is 8060.