HealthLock
HealthLock is a US healthcare technology platform that syncs with 250+ insurance carriers to audit medical claims for errors, fraud, and overcharges, and helps consumers recover overcharges, negotiate bills, and monitor medical privacy. It serves insured individuals, Medicare beneficiaries, HSA/FSA account holders, and Mastercard cardholders via direct subscription and B2B2C partnerships.
- Company typePrivate
- Founded2015
- HeadquartersLos Angeles, United States
- Headcount11–50
- GTM typeB2C
- OfferingSoftware
What HealthLock does
HealthLock is a healthcare technology company that helps insured consumers in the United States detect and recover medical billing errors, negotiate reduced bills, appeal denied claims, and monitor for medical identity theft and HIPAA breaches. The platform syncs with more than 250 insurance carriers — including Anthem, Aetna, United Healthcare, Cigna, BlueCross BlueShield, Humana, Medicare, and Kaiser Permanente — to ingest claims in near real time and apply its proprietary DeepAudit and MedBillReview technology to flag upcoding, overcharges, and anomalies. The company reports 100,000+ protected members and $130M-$350M in cumulative member recoveries, with the underlying claims corpus exceeding $500M audited over a 10+ year operating history.
The core product is delivered through a tiered subscription: a free or entry-level Medical Claim Monitor for breach and fraud alerting, a $4.99/month Medical Claim Auditor adding claims organization and ongoing audit, a $19.99/month Medical Claim Saver adding bill negotiation with a 20% shared-savings fee, and a direct $34.99/month or $335.88/year subscription bundling the same capabilities for non-cardholder consumers. Distribution is hybrid: a self-serve direct-to-consumer signup via member.healthlock.com and a mobile app, paired with a B2B2C channel that embeds HealthLock as a card benefit via Mastercard, an HSA/FSA benefit through Benefit Resource and DataPath, and a co-branded Medical Shield Ultra identity-protection product with CyEx. HealthLock is a subsidiary of Insurance inAssist, Inc. (dba inAssist) and is led by CEO Scott Speranza, with a recently expanded commercial leadership team including a CRO and CGO appointed in April 2025. The company is HIPAA-compliant, SOC 2 Type 2 certified, and uses 256-bit encryption in transit and at rest.
HealthLock firmographics
Firmographics- Name
- HealthLock
- Legal name
- HealthLock, Inc.
- Website
- https://healthlock.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HealthLock is a US healthcare technology platform that syncs with 250+ insurance carriers to audit medical claims for errors, fraud, and overcharges, and helps consumers recover overcharges, negotiate bills, and monitor medical privacy. It serves insured individuals, Medicare beneficiaries, HSA/FSA account holders, and Mastercard cardholders via direct subscription and B2B2C partnerships.
- Ownership category
- akta.pro rank
HealthLock industry classification
Industry- Product category
- Healthcare Claims Auditing and Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Consent, Privacy Management & Patient Identity (CIAM/Consent) (HLACAJAL)
- akta.pro secondary industry
- De-identification, Tokenization & Privacy-Preserving Data Platforms (HLACAIAK)
Keywords
Where HealthLock is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
HealthLock business model
Business model- GTM type
- B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Membership: Monthly or annual subscription providing medical claims monitoring, auditing, fraud protection, and privacy monitoring services. Includes access to claims dashboard, alerts, and member support.
- Shared Savings Fee: When HealthLock negotiates on behalf of members to recover overbilled amounts, they charge 20% of the recovered savings as a shared savings fee.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Monthly subscription at $34.99/month or $27.99/month billed annually |
| Subscription | Monthly | Mastercard Medical Claim Monitor - Free tier |
| Subscription | Monthly | Mastercard Medical Claim Auditor - $4.99/month |
| Subscription | Monthly | Mastercard Medical Claim Saver - $19.99/month |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
HealthLock product offering
Product offeringCore offering
HealthLock is a healthcare technology platform that syncs with insurance carriers to monitor medical claims for errors, fraud, and overbilling. It uses proprietary DeepAudit technology and MedBillReview to automatically audit claims, flags potential upcoding and billing discrepancies, monitors for HIPAA breaches, and assigns Personal Reimbursement Specialists to negotiate lower medical bills on members' behalf. The service is delivered primarily through a self-serve consumer subscription, with embedded distribution via Mastercard, Benefit Resource, DataPath, and a co-branded identity protection offering with CyEx.
Product overview
HealthLock is a healthcare technology platform providing medical claims monitoring, audit, and negotiation services through a tiered subscription model. The core HealthLock platform offers Medical Claim Monitor (entry tier with breach monitoring and fraud alerts), Medical Claim Auditor (mid-tier adding claims organization and error detection with 24-month retroactive audit), and Medical Claim Saver (premium tier adding medical bill negotiation with providers). The company also offers Medical Shield Ultra with HealthLock, a co-branded product with CyEx combining HealthLock's claims capabilities with CyEx's broader identity protection features including dark web monitoring and insurance coverage.
Differentiator
Problem solved
Functional benefit
Products and services
- HealthLock Core healthcare technology platform that syncs with insurance providers, monitors claims 24/7, flags billing errors and overcharges using HealthLock DeepAudit technology, monitors for HIPAA privacy breaches, and offers medical bill negotiation services for individual consumers and families on the same health insurance plan.
- Medical Claim Monitor Entry-level service that guards against medical fraud and privacy intrusions by monitoring medical data breaches, providing alerts, and helping remediate medical fraud issues; available free to Mastercard cardholders and as the base tier of the HealthLock platform.
- Medical Claim Auditor Mid-tier service that organizes and tracks healthcare claims in one place, verifies claim accuracy, and identifies possible overcharges and insurance errors using 24-month retroactive audit and ongoing auditing; includes all services from Medical Claim Monitor.
- Medical Claim Saver Premium service that provides access to expert medical bill negotiation with providers and insurance companies to reduce bills and reverse claim rejections; includes all services from Medical Claim Auditor and requires a 20% shared-savings fee for negotiated savings.
- Medical Shield Ultra with HealthLock Comprehensive medical identity protection service co-branded with CyEx that combines HealthLock's claims monitoring and bill negotiation with CyEx's breach response and identity protection, including real-time authentication alerts, dark web monitoring, health insurance ID monitoring, medical record number monitoring, and up to $1 million in identity theft insurance coverage.
Quantifiable outcome
- Members have saved over $350 million through medical bill negotiation and overcharge recovery
- +5 more outcomes
Companies that use HealthLock
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
HealthLock technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature8 records
HealthLock partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- CyExcorePartnership to launch Medical Shield Ultra with HealthLock, a comprehensive medical identity protection product. Combines CyEx's breach response and identity protection with HealthLock's claims monitoring and bill negotiation services. Includes up to $1M insurance policy for identity theft protection.
- MastercardcoreMastercard expanded HealthLock benefit to millions of U.S. commercial, small business, and consumer cardholders starting April 1, 2024. Cardholders receive complimentary Medical Claim Monitor and 90-day premium upgrade to Medical Claim Saver. HealthLock is integrated as a card benefit accessible through Mastercard's benefits portal.
- Benefit Resource (BRI)coreBenefit Resource offers HealthLock to customers using their Beniversal Prepaid Mastercard for HSA/FSA accounts. BRI customers receive free Medical Claim Monitor and 90-day premium upgrade to Medical Claim Saver. HealthLock monitors medical claims for cardholders who enroll.
- DataPathcoreDataPath partnered with Mastercard and HealthLock to offer medical bill fraud and claim error protection to all users of DataPath benefits debit cards, including Summit card, mySourceCard, and COMPASS cards.
- inAssist (Parent Company)coreHealthLock is a part of Insurance inAssist, Inc., dba inAssist. Scott Speranza serves as Chairman and CEO of both HealthLock and its parent company inAssist. Both companies have audited over half a billion dollars in medical claims.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
HealthLock competitors and assessment
Company assessmentEmerging players
- Transcarent: Transcarent offers a consumer-facing healthcare experience that combines provider search, second opinions, surgery care and benefits navigation, and competes for the same benefits-administrator and employer wallet that HealthLock targets via Benefit Resource and DataPath partnerships.
- Solve.care: Solve.care is a blockchain-based healthcare benefits and patient-identity platform focused on reducing administrative friction and patient identity risk, aligning thematically with HealthLock's privacy-monitoring and patient-identity positioning in the Medical Shield Ultra product.
- Sidecar Health (Healthcare Bluebook): Sidecar Health combines Healthcare Bluebook's cost-transparency and episode-based pricing with a consumer-facing plan; it intersects HealthLock by giving consumers tools to evaluate and challenge medical pricing, though it goes further into alternative plan design.
Broad incumbents
- Accolade: Accolade is a personalized healthcare advocacy and benefits-navigation platform sold to employers and health plans; it overlaps HealthLock's claims support, denial appeal and healthcare-concierge capabilities through a primarily B2B distribution model.
- Included Health: Included Health (Doctor On Demand + Grand Rounds) delivers integrated virtual care, navigation and insurance benefits support to employers and health plans, addressing overlapping claims, billing and care-navigation needs at much larger scale than HealthLock.
- NortonLifeLock (Gen Digital - LifeLock): Norton/LifeLock is the dominant consumer identity-theft and privacy protection brand, and the most direct competitor to HealthLock's Medical Shield Ultra product given overlapping services (dark-web monitoring, identity insurance, breach remediation) and large existing subscriber base.
- Health Advocate Solutions (part of Teleperformance): Health Advocate is an established employee-benefits service providing clinical advocacy, medical bill review and claims assistance to millions of U.S. members through employer contracts, overlapping HealthLock's audit, denial appeal and negotiation features in a B2B distribution model.
Direct peers
- CoPatient: CoPatient is a direct competitor offering medical bill auditing, error detection, and negotiation services to U.S. consumers and employers, with the same shared-savings fee model and similar focus on claims reviews, denial appeals, and HIPAA-grade privacy protections.
- Resolve Medical Bills: Resolve provides fee-based medical bill negotiation and audit services for individuals and a B2B benefits channel, directly overlapping HealthLock's Medical Claim Saver tier and HSA/FSA employer-bundle positioning.
- Medical Cost Advocate (MCA): Medical Cost Advocate provides consumer medical bill review, claims auditing, and negotiation along with healthcare advocacy, overlapping HealthLock's audit, negotiation and advocacy service lines for similar insured-individual customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
HealthLock social profiles
Digital presenceHealthLock compliance and trust
Trust signalCompliance3 records
HealthLock financial estimates
Financial estimateRevenue estimate
Valuation estimate
HealthLock leadership team
Management profileNumber of profiles
Profiles4 records
HealthLock funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HealthLock M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HealthLock
What does HealthLock do?
HealthLock is a healthcare technology platform that syncs with insurance carriers to monitor medical claims for errors, fraud, and overbilling. It uses proprietary DeepAudit technology and MedBillReview to automatically audit claims, flags potential upcoding and billing discrepancies, monitors for HIPAA breaches, and assigns Personal Reimbursement Specialists to negotiate lower medical bills on members' behalf. The service is delivered primarily through a self-serve consumer subscription, with embedded distribution via Mastercard, Benefit Resource, DataPath, and a co-branded identity protection offering with CyEx.
Is HealthLock a public or private company?
HealthLock is a private company. It is classified as corporate owned and is currently operating.
When was HealthLock founded?
HealthLock was founded in 2015. It employs 11 to 50 people.
Where is HealthLock based?
HealthLock is headquartered in Los Angeles, United States, in the North America region.
How does HealthLock make money?
Two revenue lines are on record. Subscription Membership is the primary driver. The others are shared Savings Fee.
Who are HealthLock's main competitors?
Emerging players on record are Transcarent, Solve.care and Sidecar Health (Healthcare Bluebook). Broad incumbents are Accolade, Included Health, NortonLifeLock (Gen Digital - LifeLock) and Health Advocate Solutions (part of Teleperformance). Direct peers are CoPatient, Resolve Medical Bills and Medical Cost Advocate (MCA).
Does HealthLock have an API?
No public API is recorded for HealthLock.
What industry is HealthLock in?
HealthLock's product category is Healthcare Claims Auditing and Management Software. Its primary akta.pro industry code is HLACAJAL, Consent, Privacy Management & Patient Identity (CIAM/Consent), with a secondary code of HLACAIAK, De-identification, Tokenization & Privacy-Preserving Data Platforms. Its NAICS code is 518 and its SIC code is 8000.