Winn Solicitors

What Winn Solicitors does

Winn Solicitors is a UK private limited law firm headquartered in Newcastle upon Tyne, founded in 2002 and operating as part of the Winn Group. It is a specialist non-fault accident compensation practice that pursues personal injury claims on a contingency "no win, no fee" basis, earning fees only on successful settlements. The core caseload is road traffic accident (RTA) claims for drivers, passengers, motorcyclists, cyclists, pedestrians, commercial and taxi drivers, and young drivers, with additional practices in workplace accident claims, public liability / slips-and-falls, serious and catastrophic injury (brain, spinal cord, amputation, sight loss), and adjacent offerings in Wills, Probate & Trusts and Dispute Resolution. The firm is SRA-regulated (No. 00400385), a member of the Law Society Personal Injury Panel, and listed in the Headway Head Injury Solicitors directory since 2017.

Operationally, Winns runs a vertically integrated one-stop-shop service model: a 24/7 phone claim line (0800 988 6288), website live chat, and callback forms feed cases into a process that bundles legal representation with like-for-like vehicle replacement via partner On Hire (a 300,000+ vehicle fleet), medical assessment and physiotherapy via partner On Medical, and repair coordination, all visible to the client through a proprietary online portal called Touchpoint (built on the Eclipse Touchpoint platform) which provides 24/7 claim tracking, a real-time Fileview timeline, secure document upload, and appointment history. Go-to-market is sales-led direct response, anchored by the long-running "Helping Hand" TV advertising campaign and a multi-channel social presence (Facebook, YouTube, LinkedIn, Instagram), with customer service hours from 8am–6pm Monday–Friday and 9am–1pm Saturday plus Relay UK support for deaf and hard-of-hearing clients. Headcount is 251–500, all based at the Byker headquarters.

The revenue model is primarily contingency-based legal fees on successful PI settlements, with no upfront client cost and no excess to pay; secondary fee income is generated from Wills, Probate & Trusts services and Dispute Resolution, which are quoted on enquiry rather than contingency. The firm holds Lexcel practice management accreditation (since 2011), Legal 500 recognition (2025), Investors in People Silver (2020), ISO 27001, and Cyber Essentials Plus (2025), is rated 9.4/10 (5 stars) on Trustpilot from thousands of reviews, and won the 2021 Personal Injury Award for Claims Management Company of the Year. Service area is restricted to England and Wales.

Name

Winn Solicitors

Legal name

Winn Solicitors Ltd

Website

https://winnsolicitors.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

Winn Solicitors is a Newcastle-based UK law firm that pursues non-fault accident compensation claims on a no win, no fee basis, primarily road traffic accidents, alongside workplace injuries, public liability, serious injury, and Wills, Probate & Trusts, serving individual consumers across England and Wales.

Ownership category

akta.pro rank

Product category

Personal Injury Legal Services

NAICS

Offices of Lawyers (541110), Legal Services (5411), All Other Legal Services (541199)

SIC

Services-Legal Services (8111), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Personal Injury & Insurance Defense (BPAHAAAM)

akta.pro secondary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Personal injury claims
• Accident compensation
• No win no fee
• Wills probate trusts
• Dispute resolution

Headquarters

HQ city

Newcastle Upon Tyne

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Personal Injury Claims (No Win, No Fee): Primary revenue stream from contingency-based legal fees on successful personal injury compensation claims. Winn Solicitors operates on a no win, no fee basis, with fees deducted from settlements won on behalf of clients. The company provides a one-stop-shop service including vehicle repairs, replacement vehicles, and medical treatment as part of their comprehensive claims management.
2. Wills, Probate & Trusts Services: Secondary revenue stream from estate planning services including will writing, probate administration, lasting power of attorney, and trust creation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Winn Solicitors is a UK personal injury law firm that pursues no win, no fee compensation claims on behalf of individuals injured in road traffic accidents, workplace accidents, public place accidents, and serious injury incidents. The firm operates a one-stop-shop claims management model covering vehicle repairs, replacement vehicles (via On Hire), medical assessments and physiotherapy (via On Medical), and legal representation. Secondary offerings include Wills, Probate & Trusts services and Dispute Resolution.

Product overview

Winn Solicitors is a national specialist accident management and legal services company operating on a no win, no fee basis. The core product is the Touchpoint client portal integrated with the claims management service. The company offers a one-stop-shop service combining vehicle repair arrangements (via On Hire), medical assessments and physiotherapy (via On Medical), and legal claims handling. The product portfolio spans Road Traffic Accident Claims as the primary service, with specialized sub-products for different accident types including whiplash, e-scooter, public transport, cycling, pedestrian, motorcycle, commercial vehicle, taxi, and young driver claims. The Serious Injury Claims service handles catastrophic injuries including brain and spinal cord injuries. Additional services include Accidents at Work, Public Liability Claims covering slips and falls in public places, and specialized claims for defective products, rented accommodation accidents, and animal-related injuries. The Wills, Probate & Trusts department and Dispute Resolution services represent separate practice areas. The company operates from Newcastle upon Tyne serving clients across England and Wales.

Differentiator

Problem solved

Functional benefit

Products and services

• Road Traffic Accident Claims Comprehensive no win, no fee claims service for individuals injured in non-fault road traffic accidents, covering drivers, cyclists, pedestrians, motorcyclists, passengers, commercial vehicle drivers, taxi drivers, young drivers, whiplash injuries, e-scooter incidents, public transport incidents, and vehicle damage claims. Includes vehicle repairs, replacement vehicles, medical treatment and physiotherapy arrangements, and legal compensation recovery.
• Accidents at Work Claims No win, no fee workplace accident compensation claims service for employees injured due to employer negligence, covering office, industrial, factory, construction, and retail worker accidents.
• Serious Injury Claims Specialist claims service for serious and life-changing injuries including brain injuries, spinal cord injuries, traumatic amputation, and loss of sight, requiring comprehensive compensation for long-term care, rehabilitation, home and vehicle adaptations, and lifestyle support.
• Public Liability and Other Accident Claims Claims service for individuals injured in public spaces or on private property due to negligence of property owners or operators, including slips, trips, falls, supermarket and restaurant accidents, accidents in rented accommodation, defective product injuries, animal attacks, icy surface incidents, accidents at school, climbing wall, trampoline parks, beauty treatments, and boating or airplane incidents.
• Dispute Resolution Legal dispute resolution services for various civil and commercial disputes handled by the firm's experienced staff.
• Wills, Probate and Trusts Fee-based legal services for will writing, probate administration, lasting power of attorney creation, and trust creation and management.
• Touchpoint Client Portal Proprietary interactive online portal that allows Winn Solicitors clients to track claim progress, upload documents and photographs directly to case files, view appointments, and access case files 24/7, including Fileview real-time claim status with a living timeline of progress, outstanding documents, messages, and appointment history.

Quantifiable outcome

• 9.4 out of 10 customer satisfaction based on 807 Trustpilot reviews
• +1 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• On HirecoreOthersOn Hire provides access to over 300,000 vehicles for replacement car hire services. Through this partnership, Winn Solicitors can offer like-for-like replacement vehicles to clients while their vehicles are being repaired, as part of their one-stop-shop accident management service.
• On MedicalcoreOthersOn Medical provides medical assessment and treatment services including physiotherapy. Winn Solicitors arranges rapid medical assessments and treatments through On Medical for clients recovering from accident injuries.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Minster Law: UK specialist personal injury law firm focused on RTA, employers' liability, and public liability claims on a no win, no fee basis — a direct competitor with similar operating model and customer acquisition approach.
• Leigh Day: UK law firm with a significant personal injury and human rights practice, including serious injury and clinical negligence work — comparable to Winn's serious injury and complex claims capabilities.
• Express Solicitors: Manchester-based UK personal injury law firm specializing in non-fault RTA, workplace, and public liability claims — directly competitive with Winn Solicitors on accident management services and TV-driven marketing model.
• Thompsons Solicitors: Long-established UK trade union-affiliated personal injury law firm with deep expertise in workplace accidents, serious injury, and industrial disease claims — overlapping with Winn's workplace and serious injury practices.
• Irwin Mitchell: Major UK full-service law firm with one of the country's largest personal injury practices, including serious injury, RTA, and workplace accidents — overlapping deeply with Winn's core service offerings and target customer segments.
• Hodge Jones & Allen: London-based UK personal injury and civil liberties law firm handling RTA, workplace, public liability, and serious injury claims — closely comparable in case type mix and contingency fee model.
• Slater and Gordon: Listed UK-Australian personal injury and consumer law firm with a major UK PI practice across RTA, workplace injury, and serious injury — directly comparable in case mix and no win, no fee model to Winn Solicitors.

Emerging players

• First4Lawyers: UK-based legal services marketing and panel management company connecting personal injury claimants with specialist solicitors — operates as a partial competitor in customer acquisition and as a complementary channel for firms like Winn.

Broad incumbents

• Admiral Group: Leading UK motor insurance group with extensive claims operations and growing in-house legal capabilities — a broad incumbent whose claims strategy directly affects the volume and nature of PI work routed to firms like Winn Solicitors.
• Direct Line Group: Major UK general insurer with significant motor and home claims operations — represents a broad incumbent with potential to disintermediate PI legal advisers via direct claims handling and proprietary settlement portals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/WinnSolicitors
• Facebookfacebook.com/winnsolicitors
• LinkedInlinkedin.com/company/winn-solicitors-ltd
• Instagraminstagram.com/winnsolicitors
• Xx.com/winnsolicitors

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Winn Solicitors