Onlife Health

What Onlife Health does

Onlife Health, operating commercially as Pager Health℠, is the trade name of Pager, Inc., a private US healthcare technology company founded in 1996. The company provides an AI-powered care navigation platform that helps health plan members, provider patients, and employee populations find care, get care, and stay well. Its three core products — Navigator (AI-driven care finding and scheduling), ReallyWell℠ (wellness, aftercare, and care gap closure), and Enterprise 360 (a unified platform bundling navigation, engagement, virtual health, and wellbeing) — are deployed either as a SaaS platform or as a fully-staffed managed service, and in both cases are typically delivered under a white-label model that embeds the technology behind the customer's own brand.

The platform's technical architecture combines conversational AI for initial member triage and recommendation routing with licensed clinical staff who provide escalation and human-in-the-loop support, operating 24 hours a day, 7 days a week, 365 days a year, across all 50 US states. AI is used to identify at-risk members and care gaps, steer members to in-network providers, and drive aftercare engagement, with a published 93 NPS for nursing services (claimed as the highest in the industry for Q4 2025), 43% aftercare engagement, $211 in savings per clinical encounter, 93% in-network steerage, and 20% improvement in closing gaps in care. The company holds HITRUST CSF, AICPA SOC 2, URAC Health Call Center (through 10/01/2027), and NCQA accreditations, reflecting a compliance posture appropriate for large health plan and provider enterprise buyers.

The company monetizes through annual subscription pricing for the SaaS platform and through managed services fees for fully-staffed deployments, with quote-based pricing tailored to customer population size, network configuration, and service scope. The go-to-market is direct enterprise field sales targeting health plans/payors, healthcare providers, and self-insured employers, supported by content marketing, case studies, and a demo-driven sales process. Reported leadership includes J. Mark McConnell as President and CEO and Steve Davidson as VP of Finance. The company is headquartered in New York (per the Pager Health website) and operates across the United States with 101-250 employees.

Name

Onlife Health

Legal name

Pager, Inc.

Website

https://onlifehealth.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Onlife Health (operating as Pager Health℠, a trade name of Pager, Inc.) is a private US healthcare technology company that provides an AI-powered care navigation and wellbeing platform to health plans, healthcare providers, and self-insured employers via white-label SaaS and managed services deployments.

Ownership category

akta.pro rank

Product category

Healthcare Care Navigation Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ), Patient Education, Content & Personalized Journey Orchestration (HLACAEAE)

Keywords

• AI care navigation
• Member engagement platform
• Corporate wellness software
• White-label health platform
• Virtual clinical support

Headquarters

HQ city

Brentwood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Licensing: Technology platform offered as SaaS (Software as a Service) subscription model, scalable and configurable to reflect customer's network.
2. Fully-Staffed Solution: Managed services model where company provides fully-staffed solution including clinical staff (nurses) operating the platform under white-label arrangement.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Onlife Health (operating as Pager Health℠) sells an AI-powered care navigation and wellbeing platform that helps health plan members find care, get care, and stay well. It delivers this as a white-label SaaS platform or a fully-staffed managed solution to health plans, healthcare providers, and large self-insured employers nationwide.

Product overview

Pager Health offers an AI-powered care navigation platform as a unified product combining care navigation, engagement, virtual health, and wellbeing capabilities. The portfolio consists of three core solutions: Navigator for finding and scheduling care, ReallyWell℠ for wellness and aftercare services, and Enterprise 360 as the overarching enterprise platform. All solutions can be deployed as SaaS or fully-staffed, with white-label technology options, enabling health plans to strengthen their own brand while delivering personalized care experiences at scale.

Differentiator

Problem solved

Functional benefit

Brands

• Navigator: AI-powered care navigation solution enabling members to find and schedule care, connecting to the right provider or service.
• ReallyWell℠
• Enterprise 360

Products and services

• Navigator AI-powered care navigation solution that helps members find and schedule care by connecting them to the right provider or service quickly. Sold to health plans, providers, and employers as a white-label SaaS or fully-staffed capability.
• ReallyWell℠ Wellbeing and aftercare platform that combines AI and clinicians to identify at-risk members, close care gaps, improve medication adherence, and deliver aftercare services. NCQA accredited.
• Enterprise 360 Enterprise-grade platform combining care navigation, engagement, virtual health, and wellbeing capabilities, deployable as SaaS or a fully-staffed managed solution with white-label branding for health plans, providers, and employers.
• Pager Health℠ Platform AI-powered care navigation platform that combines clinical expertise with AI to deliver personalized care experiences at scale across find care, get care, and stay well workflows, deployed as a white-label SaaS or fully-staffed solution.

Quantifiable outcome

• 93 NPS for nursing services - highest in the industry
• +9 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/OnlifeHealthInc
• LinkedInlinkedin.com/company/onlife-health

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onlife Health