Mitie
Mitie Group plc is a UK-listed facilities management outsourcer serving 3,000+ enterprise and government customers with integrated facilities services, security, engineering maintenance, and energy projects, delivered through proprietary AI, IoT, and remote-monitoring platforms.
- Company typePublic
- Founded1987
- HeadquartersBristol, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Mitie does
Mitie Group plc (LSE: MTO) is a UK-headquartered strategic outsourcing company operating in facilities, property, and energy management. Founded in 1987 and listed on the London Stock Exchange, Mitie generated £5.62 billion of revenue in FY2026 (up 10.5% year-on-year) with £264 million in operating profit and £162 million of free cash flow. The group serves more than 3,000 organisations across central and local government, defence, transport and aviation, healthcare and NHS, financial and professional services, retail, data centres, critical national infrastructure, and immigration and justice. Major customers include HMRC, DWP, Network Rail, Heathrow, Lloyd's Banking Group, Nationwide Building Society, Marks & Spencer, IKEA, Boots, BAE Systems, Thales UK, the DVLA, London Fire Brigade and Transport for London, alongside 40+ NHS Trusts. Headcount is concentrated in cleaning (20,000+ colleagues), security (25,000+ personnel), and engineering (1,000+ mobile engineers).
The product portfolio is organised into three pillars: Facilities Management (Integrated Facilities Management, Cleaning & Hygiene, Security Guarding, Fire & Security Systems, Engineering Maintenance, Landscapes, Waste), Facilities Compliance (testing, inspection and certification across fire safety, water hygiene and air quality), and Facilities Transformation (capital Projects under JCA Engineering, Custom Solar, ESM Power, Rock Power Connections, GBE Converge, Cliniwaste). Underlying technology is delivered through the proprietary platforms Mozaic360 (AI-powered IFM platform), Aria (workplace app), Hark (IoT and BMS integration), Merlin Connect (cleaning intelligence), Merlin 24/7 (security intelligence), Sphere360 (workplace monitoring), the Intelligence Hub, and the Manchester-based Technical Services Operations Centre (a £50m remote-monitoring facility connected to 500+ sites and 14,000 critical trading assets). Mitie's data lake holds 700TB+ of industry and asset data, and the group is publicly exploring agentic AI for its service robot fleet.
Mitie monetises primarily through multi-year managed services IFM contracts and CapEx-led Projects revenue, supplemented by subscription/recurring compliance services and remote monitoring. Pricing is custom, quote-based, and not publicly disclosed, with contract terms typically spanning multiple years. Approximately 80% of services are self-delivered by directly employed staff, with the remainder closely managed via specialist subcontractors. Direct enterprise sales teams — organised by vertical — secure government and large-enterprise accounts. Aggressive M&A has been a defining capital allocation lever, with Marlowe plc (£366m, completed FY26) the largest recent transaction, alongside fire and security bolt-ons (Argus Fire, GBE Converge, RHI Industrials, ESM Power, Biservicus, Nordic acquisitions), specialist energy and waste assets (Custom Solar, Cliniwaste, Utilyx), and security expansions in Spain (Grupo Visegurity, Seguridad Profesional Mediterránea). The stated FY25–FY27 strategic plan targets continued compounding via organic technology-led growth and disciplined M&A.
Mitie firmographics
Firmographics- Name
- Mitie
- Legal name
- Mitie Group plc
- Website
- https://mitie.com
- Company type
- Public
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Mitie Group plc is a UK-listed facilities management outsourcer serving 3,000+ enterprise and government customers with integrated facilities services, security, engineering maintenance, and energy projects, delivered through proprietary AI, IoT, and remote-monitoring platforms.
- Ownership category
- akta.pro rank
Mitie industry classification
Industry- Product category
- Facilities Management Services
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Other Support Services (5619)
- SIC
- Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)
- akta.pro primary industry
- Infrastructure Outsourcing (IO) (BPAEAMAB)
- akta.pro secondary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where Mitie is headquartered
LocationHeadquarters
- HQ city
- Bristol
- HQ country
- United Kingdom
- HQ region
- Europe
Offices7 records
Markets served
Mitie business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Facilities Management Contracts: Long-term integrated facilities management (IFM) contracts with enterprise and government clients providing ongoing facilities services including cleaning, security, engineering, and maintenance. Revenue recognized over contract terms typically spanning multiple years.
- Capital Projects: One-time project-based revenue from design, build, and installation services including power & grid connections, solar PV, fire & security systems, major engineering works, and building upgrades
- Compliance Services: Facilities compliance services including testing, inspection and certification for fire safety, water hygiene, and air quality
- Technology and Monitoring Services: Remote monitoring, intelligence services, and technology-enabled services providing ongoing revenue through monitoring contracts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise FM contracts |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
Mitie product offering
Product offeringCore offering
Mitie provides integrated facilities management and professional services to public and private sector organisations, combining cleaning, security, engineering maintenance, landscaping, capital projects, waste and water services under single accountability. Service delivery is technology-enabled through proprietary platforms (Mozaic360, Hark, TSOC, Merlin Connect) that apply AI, IoT and data analytics across 3,000+ customer sites. Approximately 80% of services are self-delivered by a directly employed workforce of 75,000+ colleagues across the UK, Ireland, Spain and the Nordics.
Product overview
Mitie is a facilities management and professional services company offering a comprehensive portfolio of integrated services organized around three pillars: Facilities Management (IFM), Facilities Compliance, and Facilities Transformation. The core IFM platform, powered by Mozaic360 AI and Hark IoT, unifies cleaning, engineering, security, waste, landscapes, and water services under single accountability. Key technology platforms include the Technical Services Operations Centre (TSOC) for remote asset monitoring, the Intelligence Hub for 24/7 security threat analysis, Merlin Connect for cleaning optimization, and Aria workplace app. The Projects division delivers capital works through brands including JCA Engineering, Custom Solar, ESM Power, and Rock Power Connections. Security services encompass guarding (25,000+ personnel), intelligence services, and fire & security systems. ESG commitments are supported through Plan Zero strategy and Net Zero Navigator reporting platform.
Differentiator
Problem solved
Functional benefit
Brands
- JCA Engineering: Major engineering projects, mechanical and electrical fit outs, data centre engineering
- Custom Solar
- Rock Power Connections
- ESM Power
- Cliniwaste
- GBE Converge
- Argus Fire
- RHI Industrials
- Linx International Group
- Esoteric Ltd
- Biotecture
- Merlin Connect
- Technical Services Operations Centre (TSOC)
- Mozaic360
- Aria
- Hark
- Sphere360
- Procius
- UKCRBs
- Emissions Intelligence
- Plan Zero
- Plan Thrive
- Mitie Ireland
- Mitie Spain
Products and services
- Integrated Facilities Management (IFM) Mitie's flagship IFM service unifies all facilities management responsibilities under one partner, combining self-delivered expertise, technology (Mozaic360, Hark, TSOC), and engineering excellence for data-led decisions that enhance efficiency, reduce risk and support ESG goals for enterprise and government clients.
- Cleaning & Hygiene Services Commercial cleaning services with AI and robotics integration, supporting 40+ NHS Trusts, cleaning 20,000+ retail sq ft daily, and managing 1,000+ cleaning robots across offices, hospitals, data centres and retail environments.
- Engineering Maintenance Building management and maintenance services maintaining 2.5 million assets and 6.3 million sq ft of critical space, with 1,000+ mobile engineers delivering 1.75 million planned maintenance visits annually and supported by the Technical Services Operations Centre (TSOC).
- Security Guarding Manned guarding services with 25,000+ security personnel offering door supervision, CCTV operation, close protection, patrols, counterterrorism and emergency response across 1,800+ sites totalling 700,000+ guarding hours per week and 36 million hours per year.
- Intelligence Services Threat intelligence services combining technology (Merlin 24/7 BI software, Intelligence Hub) with 200+ industry experts from policing, military and private sector backgrounds to provide actionable insights on terrorism, crime, activism and global threats.
- Fire & Security Systems End-to-end fire and security services including risk assessments, systems design, installation, maintenance, and 24/7 monitoring through an NSI Gold-accredited alarm receiving centre (iSOC), covering 73,000+ maintained systems and lone-worker protection for 120,000+ workers.
- Capital Projects Capital projects covering advisory, design and build, and maintenance across the built environment, including major engineering works, power and grid connections, fire and security systems, telecoms infrastructure and decarbonisation solutions, delivered through JCA Engineering, G2 Energy, Rock Power Connections and ESM Power.
- Landscapes & Grounds Maintenance Commercial landscaping services covering 10 million m² of grass cut weekly, 300,000 gritting visits annually, maintenance of 1.1 million plants across 9,000+ UK sites, supplemented by Biotecture living wall and biodiversity solutions.
- Waste Management Waste and environmental management focused on circular economy, recycling, clinical waste and sustainable disposal including healthcare plastic waste recycling (via Cliniwaste), supporting zero-landfill accreditation and CO2/cost reduction outcomes.
- Water Hygiene & Treatment Services Water hygiene and treatment services covering Legionella risk assessment, testing, inspection and certification of water systems to ensure regulatory compliance under the Facilities Compliance pillar.
- Vetting Services (Procius & UKCRBs) Expert vetting services (Procius and UKCRBs) for fraud, theft and brand damage risk detection using latest vetting techniques, applicable to all role types from healthcare workers through to C-level executives.
- Intelligence Hub 24/7/365 intelligence and incident centre staffed by 200+ analysts and assurance professionals monitoring threats including terrorism, crime, protests and global events, with specialists drawn from policing, military and private sector backgrounds.
- Merlin Connect Cleaning Intelligence Platform Intelligence platform for cleaning services optimisation using robotics, sensor arrays, AI and data-driven activity to drive demand-led cleaning, quality monitoring and cost savings across Mitie's cleaning estate.
- Mozaic360 IFM Platform AI-powered IFM platform providing real-time monitoring and insights for faster decisions across estate operations, underpinning Mitie's Integrated Facilities Management contract delivery.
- Net Zero Navigator Annual sustainability intelligence platform helping organisations identify net zero trends and develop decarbonisation strategies, published as part of Mitie's Plan Zero strategy.
Quantifiable outcome
- Revenue increased 10.5% to £5.62 billion in FY2026; Record £5.65bn revenue in FY25 up 11%
- +8 more outcomes
Companies that use Mitie
Customer profileNamed customers45 records
Segments10 records
Ideal customer profiles3 records
Mitie technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability11 records
Feature8 records
Mitie partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- ISS WorldcoreStrategic partnership between Mitie and ISS World to pursue UK healthcare and corporate cleaning contracts. This partnership combines two major FM providers' capabilities to compete for large integrated cleaning contracts in the healthcare and corporate sectors.
- Linx International GroupcoreSubsidiary providing specialist security training through Linx Consulting, PerpetuityARC Training and Tavcom. Offers over 100 different courses up to master's degree level for security industry training.
- Esoteric LtdcoreSubsidiary specializing in counter espionage and surveillance countermeasure services. Staff come from government, military and police backgrounds.
- Argus FirecoreSubsidiary specializing in design, installation, servicing and maintenance of active fire protection systems.
- GBE Converge GroupcoreSubsidiary providing fire, security and ICT solutions. Supports intelligence-led fire and security markets and critical environments such as data centers.
- RHI IndustrialscoreSubsidiary providing complex security services including electronic and physical security systems, cyber protection, civil engineering and earthing services for critical infrastructure, 5G, and EV charging sectors.
- JCA EngineeringcoreSubsidiary providing tier one design, build and delivery services for data centres, critical plant replacement and large-scale mechanical and electrical fit outs. Acts as principal contractor for major engineering projects.
- G2 EnergycoreSubsidiary providing power and grid connection services including new grid applications, high-voltage connections, and battery energy storage solutions.
- Rock Power ConnectionscoreSubsidiary providing expert grid connection services for EV charging infrastructure and power connections.
- Custom SolarcoreSubsidiary providing complete end-to-end solar PV services from design and delivery to monitoring and maintenance for commercial buildings.
- BiotectureminorPartner providing green living wall solutions for offices that help reduce air pollution, aid biodiversity and carbon sequestration.
- Zestec Renewable EnergyminorPartnership for Legoland Windsor solar carport project - Zestec provided solar expertise for the 1.2 MW installation.
- Merlin EntertainmentsminorPartnership for Legoland Windsor solar carport powering the resort and new Woodland Village, making it the first operationally carbon-neutral guest accommodation.
Scale indicators35 records
Recent moves6 records
Expansion highlights6 records
Mitie competitors and assessment
Company assessmentDirect peers
- ISS A/S: Global facilities services giant headquartered in Denmark with deep UK presence across cleaning, security, technical and workplace services. Mitie has explicitly partnered with ISS for joint UK healthcare cleaning bids, making it the closest direct competitor in the UK IFM market.
- Sodexo Group: French-headquartered global facilities management and food services group with significant UK operations. Competes directly with Mitie for IFM contracts across corporate, healthcare, defense and government verticals in the UK and Ireland.
- Serco Group plc: UK-listed public services and outsourcing group operating across justice, immigration, healthcare and facilities services. Overlaps directly with Mitie's immigration & justice, central government, and NHS segments on large outsourced contracts.
- Capita plc: UK-listed outsourcing and professional services group with substantial facilities, security and government services exposure. Competes with Mitie for public-sector FM contracts and shares the same UK-centric macro exposure.
- Atalian Global Services: Privately-held French FM group with significant UK and European cleaning, security and technical FM operations. Direct competitor on UK commercial cleaning and integrated FM tenders alongside Mitie.
- G4S Limited (Allied Universal): UK security services subsidiary of Allied Universal, operating in manned guarding, security systems and integrated security solutions. Direct competitor to Mitie's 25,000-strong security division across the same customer verticals.
Broad incumbents
- Compass Group plc: UK-listed global food services and support services giant. While food-led, its support services division overlaps with Mitie in workplace services and facilities for large corporate and institutional clients.
- CBRE Group, Inc. Global real estate services firm with a major facilities management practice serving corporate occupiers. Competes with Mitie's workplace optimization, space utilization (Sphere360), and IFM offerings for large enterprise clients.
- Jones Lang LaSalle (JLL): Global real estate services firm with significant corporate real estate and facilities management consulting capabilities. Overlaps with Mitie's IFM and workplace transformation offerings for enterprise occupiers.
- Rentokil Initial plc: UK-listed global pest control and hygiene services group. Competes with Mitie in commercial hygiene, washroom services and integrated pest control — particularly relevant to Mitie's cleaning and waste management portfolio.
Market position
Strengths5 records
Weaknesses1 record
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Mitie social profiles
Digital presenceMitie compliance and trust
Trust signalCompliance13 records
Mitie financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mitie leadership team
Management profileNumber of profiles
Profiles10 records
Mitie subsidiaries and ownership
Company hierarchySubsidiaries20 records
Mitie funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mitie M&A and investment
M&A and investmentM&A30 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mitie
What does Mitie do?
Mitie provides integrated facilities management and professional services to public and private sector organisations, combining cleaning, security, engineering maintenance, landscaping, capital projects, waste and water services under single accountability. Service delivery is technology-enabled through proprietary platforms (Mozaic360, Hark, TSOC, Merlin Connect) that apply AI, IoT and data analytics across 3,000+ customer sites. Approximately 80% of services are self-delivered by a directly employed workforce of 75,000+ colleagues across the UK, Ireland, Spain and the Nordics.
Is Mitie a public or private company?
Mitie is a public company. It is classified as public and is currently operating.
When was Mitie founded?
Mitie was founded in 1987. It employs 1 to 10 people.
Where is Mitie based?
Mitie is headquartered in Bristol, United Kingdom, in the Europe region.
How does Mitie make money?
Four revenue lines are on record. Facilities Management Contracts are the primary driver. The others are capital Projects, compliance Services and technology and Monitoring Services.
Who are Mitie's main competitors?
Direct peers on record are ISS A/S, Sodexo Group, Serco Group plc, Capita plc, Atalian Global Services and G4S Limited (Allied Universal). Broad incumbents are Compass Group plc, CBRE Group, Inc., Jones Lang LaSalle (JLL) and Rentokil Initial plc.
Does Mitie have an API?
No public API is recorded for Mitie.
What industry is Mitie in?
Mitie's product category is Facilities Management Services. Its primary akta.pro industry code is BPAEAMAB, Infrastructure Outsourcing (IO), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541513 and its SIC code is 8744.