Toho Water Authority

What Toho Water Authority does

Toho Water Authority is a Florida special district and public utility that provides integrated potable water, wastewater, and reclaimed water services to more than 175,000 customer connections across Kissimmee, Poinciana, and unincorporated Osceola County. The utility's core operations distribute approximately 51.6 million gallons of potable water per day and process approximately 34.3 million gallons of wastewater per day into reuse water for irrigation and industrial purposes, drawing its raw supply from the Floridan Aquifer. Infrastructure technology includes automated meter reading systems transmitting at least four times daily and ArcGIS-based interactive service-area and advisory dashboards.

The business model is a metered, recurring-bill utility: customers initiate service, pay monthly water and wastewater bills, and access account management through an online portal, call center (407-944-5000), in-person locations, and mail. The Authority monetizes connection-based fees, system development charges for new development, and reclaimed water for irrigation. Supporting revenue modules include conservation rebates (a $145 Smart Irrigation Rebate for EPA WaterSense controllers and a $100 Toilet Rebate Program for pre-1996 properties), free irrigation evaluations, and income-qualified payment assistance under the Toho Assistance Program (TAP). Customer segments are horizontal: residential, commercial/development, and regional partner utilities via the Water Cooperative of Central Florida (WCCF) — a 2011-established partnership with the City of St. Cloud, Orange County, and Polk County.

Toho is governed by a Board of Supervisors with Executive Director/CEO Todd Swingle, and serves as Project Administrator for the WCCF-led Cypress Lake Alternative Water Supply, which targets 15–17 MGD of brackish-water desalination capacity in Phase I (2029), scaling to 30–34 MGD. Near-term capex includes the Shingle Creek Surface Water Treatment Facility (6 MGD, expected 2027), the 400-million-gallon Toho Reservoir and treatment facility (8.2 MGD reclaimed, 2028), and Buenaventura Lakes facility upgrades (2026). Distribution channels are direct utility delivery through pipeline infrastructure, supported by a self-service portal, call center, and EPA WaterSense-linked rebate processing. The entity is government-owned and not a subject of typical PE/VC/M&A acquisition; growth is funded through rates, system development charges, and Florida Department of Environmental Protection grants.

Name

Toho Water Authority

Legal name

Toho Water Authority

Website

https://tohowater.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Toho Water Authority is a Florida special district providing potable water, wastewater, and reclaimed water services to more than 175,000 customer connections across Kissimmee, Poinciana, and unincorporated Osceola County, led by CEO Todd Swingle.

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Direct Potable Reuse (DPR) Utilities (Advanced Treatment & Blending) (EUANAGAC)

Keywords

• Water utility services
• Wastewater treatment
• Reclaimed water supply
• Municipal water distribution
• Water conservation programs

Headquarters

HQ city

Kissimmee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Others

Revenue model

1. Potable Water Distribution: Toho distributes approximately 51.6 million gallons of potable water per day to residential and commercial customers. Revenue is generated through monthly water bills based on consumption (metered usage).
2. Wastewater and Reclaimed Water Services: Toho processes approximately 34.3 million gallons of wastewater per day into reuse water for irrigation and industrial purposes. Customers are billed for wastewater service based on usage, and reclaimed water is provided for irrigation purposes.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Toho Water Authority distributes approximately 51.6 million gallons of potable water daily to over 175,000 customer connections in Kissimmee, Poinciana, and unincorporated Osceola County, Florida, sourced primarily from the Floridan Aquifer. The utility processes 34.3 million gallons of wastewater daily into reclaimed water for irrigation and industrial purposes, and operates as a regulated public utility under a Florida special district governance structure.

Product overview

Toho Water Authority is a public water utility providing integrated water, wastewater, and reclaimed water services to over 175,000 customer connections across Osceola County, Florida. The utility operates as a single unified service with multiple customer-facing modules including residential and commercial billing/payment systems, development services, conservation programs, and community education initiatives. Core infrastructure includes traditional water distribution (51.6 MGD) and wastewater treatment (34.3 MGD processed to reclaimed water), supplemented by major capital projects including the Cypress Lake Alternative Water Supply (regional partnership), Toho Reservoir, and Shingle Creek Surface Water Treatment Facility. Customer-facing digital services include online billing, development portal, irrigation evaluation, smart irrigation and toilet rebate programs, Toho Assistance Program for income-eligible customers, and conservation education programs (Splash of Knowledge, Neighbors in the Flow).

Differentiator

Problem solved

Functional benefit

Products and services

• Water Distribution Services Potable water distribution serving over 175,000 customer connections in Kissimmee, Poinciana, and unincorporated Osceola County. Distributes 51.6 million gallons of potable water daily sourced from the Floridan Aquifer to residential and commercial customers.
• Wastewater Treatment Services Wastewater processing service that treats 34.3 million gallons of wastewater daily into reuse water for irrigation and industrial purposes for residential and commercial customers in Osceola County.
• Reclaimed Water Services Treated wastewater provided as reclaimed water for irrigation and industrial purposes, reducing demand on potable water supply for residential and commercial customers in Osceola County.
• Development Portal Online self-service portal for developers and commercial customers to submit plans, check utility availability, track review timeframes, request inspections, apply for CIAC program participation, and manage new utility connections in Osceola County.
• Online Billing and Payment Customer-facing billing portal for viewing bills, processing payments, setting up auto-pay, scheduling payments, and managing eBills for water and wastewater utility services.

Quantifiable outcome

• 34.3 million gallons of wastewater processed into reuse water per day for irrigation and industrial purposes
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature2 records

Partnerships

One partnership is on record.

• Water Cooperative of Central Florida (WCCF)coreStrategic or Co-development Partner · 1 January 2011WCCF is a partnership established in 2011 consisting of the City of St. Cloud, Toho Water Authority, Orange County, and Polk County. The cooperative was established to develop regional alternative water supply projects to meet the needs of future growth. Toho Water Authority acts as the Project Administrator on behalf of the WCCF. The partnership is executing the Cypress Lake Alternative Water Supply project which will use brackish water from the Lower Floridan Aquifer to produce 30-34 million gallons of potable water daily for approximately 350,000 people in the Central Florida region.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• American Water Works Company: Largest publicly traded US water and wastewater utility. Operates regulated water systems across multiple states with comparable treatment, distribution, and customer service operations to Toho.
• Hillsborough County Public Utilities: Florida county-operated water and wastewater utility serving the Tampa region. Comparable municipal water/wastewater service profile with regulated utility structure.
• Miami-Dade Water and Sewer Department: Largest water/wastewater utility in Florida. Operates at significantly larger scale but shares the public-utility model, reclaimed water programs, and regional supply diversification focus.
• EPCOR USA: North American water/wastewater utility operating regulated and community-owned systems. Comparable mid-size municipal water utility footprint with focus on growth-region service areas.
• JEA (Jacksonville): Large Florida community-owned utility providing water, wastewater, and electric services. Comparable public-utility structure with significant water/wastewater scale and capital program management.

Direct peers

• Polk County Utilities: WCCF partner utility participating in the Cypress Lake project. Comparable scale and service profile as a Central Florida water/wastewater provider.
• Orange County Utilities (Florida): WCCF partner utility and co-funder of the Cypress Lake Alternative Water Supply project. Serves overlapping Central Florida geography and is a direct regional collaborator with Toho on brackish water development.
• Orlando Utilities Commission (OUC): Large Central Florida water and electric utility serving Orlando and surrounding areas. Operates comparable water/wastewater infrastructure at similar scale to Toho in the same regional market.
• City of St. Cloud Utilities: WCCF partner and geographic neighbor providing water/wastewater services in Osceola County. Direct collaboration with Toho on Cypress Lake and shared regional supply planning.

Regional players

• Tampa Bay Water: Regional wholesale water supplier in Central Florida serving multiple member governments. Comparable model of consolidated regional water supply via surface water and aquifer sources.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tohowater
• YouTubeyoutube.com/TohoWaterAuthority
• Facebookfacebook.com/Tohowater
• LinkedInlinkedin.com/company/toho-water-authority
• Instagraminstagram.com/tohowater

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toho Water Authority