ViaQuest

What ViaQuest does

ViaQuest, Inc. is a privately held, multi-state healthcare services company founded in 1999 by CEO Rich Johnson and headquartered in Dublin, Ohio. The company operates three integrated service divisions — Developmental Disabilities Services, Behavioral & Mental Health, and Hospice — delivered through its branded "Circle of Care" model in Ohio, Indiana, and Pennsylvania to individuals with intellectual and developmental disabilities (I/DD), behavioral health needs, deaf and hard of hearing populations, aging adults, and youth with co-occurring cognitive and mental health disabilities. Service delivery is primarily in-home, in facility (nursing homes, assisted living, schools, group homes), and via community clinics, with 24/7 support across 44+ locations and 2,500+ employees.

The underlying technology stack is not proprietary: the core offering is clinical and therapeutic expertise rather than a software platform, with non-core technology limited to a HIPAA-secure telehealth video/phone platform and a pharmacogenetics DNA testing service for personalized medication management. Specialized clinical capabilities — most notably an ASL-fluent Deaf Services program, veteran-honoring hospice (We Honor Veterans) programming, music therapy, and pharmacogenetics — sit on top of multi-disciplinary care teams. Supporting infrastructure includes a Paycor-powered applicant tracking system, an employee referral program, and an enterprise technology function led by a CTO overseeing cybersecurity, cloud, and data governance.

ViaQuest generates revenue primarily by billing Medicaid (with Ohio DODD, Indiana HCBS waivers including FSW and CIH), Medicare, and commercial insurance for clinical services, supplemented by a sliding-fee scale for uninsured clients and private-pay waiver services. Go-to-market is sales-led and referral-driven, with intake via a dedicated 855.289.1722 line and online referral forms, plus institutional partnerships with county boards, Children Services, DODD, schools, employers (onsite workplace mental health), and healthcare facilities. The company has scaled primarily through acquisition — Midwest Health Services (2021), New Leaf Residential Services (2021), and Insights of Indianapolis (2022) — and received institutional capital from Council Capital in 2021, consistent with a PE-backed roll-up strategy in the home- and community-based services sector.

Name

ViaQuest

Legal name

ViaQuest, Inc.

Website

https://viaquestinc.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ViaQuest is a privately held Ohio-based healthcare services company providing integrated developmental disability, behavioral health, and hospice care to 2,500+ employees and tens of thousands of individuals across Ohio, Indiana, and Pennsylvania, with revenue generated primarily through Medicaid, Medicare, and institutional referrals.

Ownership category

akta.pro rank

Product category

Behavioral Health and Disability Care Services

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Bereavement & Grief Support Services (Hospice-Affiliated/Independent) (HLADAHAL)

akta.pro secondary industries

End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Bereavement & Grief Support Services (Family Aftercare) (HSABAFAI), Respite Care for Families of Children with Disabilities (HSAAAIAL)

Keywords

• Behavioral health services
• Developmental disabilities care
• Hospice care services
• Mental health treatment
• Residential care services

Headquarters

HQ city

Grove City

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Medicaid Billing: ViaQuest services are primarily billed through Medicaid for eligible individuals receiving developmental disabilities, behavioral health, and other covered services.
2. Medicare and Commercial Insurance: Services including psychiatric medication management, therapy, and clinical services are billed through Medicare and most commercial insurance plans.
3. Sliding Fee Scale: For individuals without insurance coverage, ViaQuest offers a sliding fee scale based on household income for behavioral health and TBS services.
4. Waiver Programs (FSW and CIH): Indiana behavioral and therapeutic services are funded through Family Support Waiver and Community Integration Habilitation waivers, as well as private pay options.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

ViaQuest is a healthcare services company that provides behavioral and mental health treatment, developmental disabilities services (residential, day & employment, shared living, youth), and hospice care across Ohio, Indiana, and Pennsylvania. Services are delivered directly to individuals in their homes, in community clinics, and inside nursing and assisted living facilities, with 24/7 clinical support and specialized programs for deaf and hard of hearing individuals, veterans, and youth with cognitive and mental health disabilities.

Product overview

ViaQuest is a healthcare services company operating under a platform-plus-modules architecture with three core service divisions: Developmental Disabilities Services, Behavioral Health Services, and Hospice Services. The core platform, ViaQuest's Circle of Care, provides individualized and team-focused care coordination. Developmental Disabilities Services encompasses residential services, day & employment services, shared living, and youth services. Behavioral & Mental Health Services includes psychiatric services, therapy, telehealth, deaf services, pharmacogenetics, facility services, community clinics, and workplace mental health programs. The company has expanded through acquisitions including Insights of Indianapolis (2022), New Leaf Residential Services (2021), and Midwest Health Services (2021). The ViaQuest Foundation provides non-profit support services. Services are delivered across Ohio, Indiana, and Pennsylvania.

Differentiator

Problem solved

Functional benefit

Brands

• ViaQuest Circle of Care: A comprehensive, innovative services approach that ensures individuals served are active participants in their own care
• ViaQuest Psychiatric & Behavioral Solutions
• ViaQuest Community Solutions

Products and services

• Behavioral & Mental Health Services Psychiatric and behavioral health treatment services for individuals with intellectual and/or developmental disabilities, the aging population, deaf/hard of hearing individuals, and those in long-term care facilities, including therapy, psychiatric assessments, medication management, and mental health nursing services.
• Developmental Disabilities Services Comprehensive services for individuals with developmental disabilities including day and employment services, residential services, shared living, and therapeutic supports that foster independence and community involvement.
• Residential Services Specialized residential care enabling individuals with specialized needs to live independently in their communities, including ODODD-licensed group homes, ICF/DD services, and shared living options.
• Day & Employment Services Day programs and employment support for adults with intellectual and developmental disabilities, including community integration, job development, vocational training, and personal skill building.
• Shared Living Ohio Shared Living program allowing adults with I/DD waivers to live with caregivers in family or non-related settings, providing continuous care with consistent relationships from 1-2 caregivers.
• Hospice Services Hospice care for aging adults, including veteran-specific programming accredited by the Department of Veterans Affairs and the National Hospice and Palliative Care Organization.
• Youth Services Program Residential and behavioral health services for children ages 7-17 with developmental and mental health disabilities, providing psychiatric, behavioral, residential, and nursing services as an alternative to out-of-state placement.
• Pharmacogenetics Genetic testing service that uses DNA analysis (via mouth swab) to determine optimal medication types and dosages based on individual metabolism profiles, reducing adverse drug interactions.
• Telehealth Services Remote counseling and therapy services delivered via HIPAA-secure live video or telephone, providing confidential mental health support from home.
• Deaf Services Culturally competent mental and behavioral health services for deaf, hard of hearing, deaf/low vision, deafblind individuals, and CODAs, delivered by ASL-fluent therapists and TBS specialists.
• Facility Services On-site behavioral health services for nursing and assisted living facilities, including counseling, therapeutic behavioral services, mental health nursing, and psychiatric medication management.
• Community Clinics Walk-in mental health clinic in Sidney, Ohio offering affordable care with licensed mental health professionals, psychiatric medication management, and one-on-one therapy.
• Onsite Workplace Mental Health Employer partnership program bringing mental health services directly to workplaces across Ohio, including counseling, psychiatric services, and EAP integration.
• Therapeutic Services - Indiana Behavioral consulting and music therapy services in Indiana for individuals with intellectual/developmental disabilities, traumatic brain injury, and Autism Spectrum Disorders, delivered via ViaQuest Community Solutions.
• Health Services Coordination Nursing coordination of medical services for adults with developmental disabilities in Franklin County, Ohio, including medical appointment coordination, medication monitoring, and health record maintenance.

Quantifiable outcome

• Over 1,200 individuals supported in Indiana alone through Insights acquisition
• +3 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core.

• Insights of IndianapoliscoreStrategic or Co-development Partner · 1 August 2022ViaQuest acquired Insights of Indianapolis, which operates as ViaQuest Community Solutions dba Insights. Insights provides residential, behavioral, and music therapy support and outpatient mental health services. Kelly Hartman, former President & CEO of Insights, continues as VP of Community Solutions.
• New Leaf Residential ServicescoreStrategic or Co-development Partner · 13 December 2021ViaQuest acquired New Leaf Residential Services in Mahoning, Trumbull, Stark, Summit, Portage, and Cuyahoga counties. Founded in Youngstown, Ohio in 2004 by Michael Mathews and Abbey Summers, New Leaf focuses on community inclusion and self-determination.
• Midwest Health Services and Midwest InnovationscoreStrategic or Co-development Partner · 27 September 2021ViaQuest acquired Midwest Health Services and Midwest Innovations, including residential services in Summit, Licking, Knox, Muskingum, Guernsey, and Ross counties, as well as day program services in Knox and Licking counties. Joe and Kristine Knetzer founded the company over 25 years ago.
• Ohio School for the Deaf (OSD)coreStrategic or Co-development Partner · 1 January 2016ViaQuest's Deaf Services program partners with Ohio School for the Deaf to provide mental health services to deaf youth and families in the community. The partnership was established when ViaQuest expanded services following the closure of St. Vincent Family Center's Deaf Program in 2016.
• Deaf Services Center (DSC)coreStrategic or Co-development Partner · 1 January 2016ViaQuest partners with Deaf Services Center to expand culturally competent mental health services for deaf and hard of hearing individuals, providing therapy, TBS, and psychiatric services.
• Columbus Colony Elderly CarecoreStrategic or Co-development Partner · 1 January 2016ViaQuest provides behavioral health services including counseling and psychiatric medication management to deaf elderly residents at Columbus Colony Elderly Care facility.
• Columbus Colony HousingcoreStrategic or Co-development Partner · 1 January 2016ViaQuest partners with Columbus Colony Housing to provide mental health support services to deaf and hard of hearing residents in housing facilities.
• Columbus City SchoolscoreStrategic or Co-development Partner · 1 January 2016ViaQuest works with Columbus City Schools to provide mental health services to deaf and hard of hearing students and their families.
• Ohio Department of Developmental Disabilities (DODD)coreStrategic or Co-development Partner · 23 September 2013ViaQuest works collaboratively with DODD, County Boards of Developmental Disabilities, and various support systems to develop effective approaches for servicing youth with cognitive and mental health disabilities.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ViaQuest
• Xx.com/ViaQuest

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ViaQuest