What Dental Fix RX does

Dental Fix RX is a US-based mobile dental equipment repair and maintenance provider founded in 2009 and currently operating as a subsidiary of UptimeServices. The company deploys a nationwide network of 140+ certified technicians in fully equipped mobile service vans across 250+ service areas, dispatching them on-site to dental practices for repair, calibration, and preventive maintenance of handpieces, compressors, sterilizers, X-ray systems, vacuum pumps, and chairs/lights. The service model is differentiated by same-day emergency response, 24/7 live answering, free loaner equipment during repairs to eliminate practice downtime, and a TeleTech virtual repair channel that provides remote video-based diagnostics for areas without local coverage.

The technology stack centers on the mobile service vans themselves (described by the company as carrying the largest mobile inventory in the industry), the TeleTech virtual repair platform for remote support, and an integrated partnership with UptimeHealth for equipment management software that handles work order tracking, compliance scheduling, and cloud-based service documentation. The company runs a structured training pipeline through a partnership with the College of Biomedical Equipment Technology that produces the industry's first Dental Equipment Repair Technician certification.

Revenue is generated through billable on-site repair services (labor, parts, travel), annual preventative maintenance subscriptions ($700 Protect Plan and $450 Service Club tiers), and replacement equipment sales for cases where repair is uneconomical or expansion is needed. Pricing varies by equipment type and complexity, with emergency and after-hours rates layered on top of standard service charges. The go-to-market motion is sales-led and direct, combining a website with a ZIP-code-based technician locator, a 1-800 phone-based acquisition channel, state-specific landing pages, and 24/7 emergency call routing. The customer base consists of SMB dental practices across the United States, with no disclosed enterprise anchor customers or segment concentration beyond the dental vertical.

Name

Dental Fix RX

Legal name

Dental Fix Rx

Website

https://dentalfixrx.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Mobile dental equipment repair and maintenance provider for US dental practices, deploying 140+ certified technicians across 250+ service areas to deliver on-site repair, preventative maintenance subscriptions, virtual support, and equipment replacement.

Ownership category

akta.pro rank

Product category

Dental Equipment Repair Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113)

SIC

Dental Equipment & Supplies (3843)

akta.pro primary industry

Dental Imaging Equipment Service, Calibration & QA Providers (HLABAIAL)

Keywords

• Mobile dental equipment repair
• Dental handpiece repair
• Sterilizer maintenance services
• Preventative maintenance plans
• X-ray equipment service

Headquarters

HQ city

Anaheim

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. On-Site Equipment Repair Services: Billable repair services for dental equipment including handpieces, compressors, sterilizers, X-ray systems, vacuum pumps, and chairs/lights. Revenue generated from labor charges, parts, and travel fees. Emergency and after-hours service rates apply.
2. Preventative Maintenance Plans: Annual subscription-based maintenance plans (Protect Plan at $700/year and Service Club at $450/year) providing scheduled maintenance, priority support, labor discounts, and service credits for dental equipment including sterilizers, compressors, and vacuum pumps.
3. Equipment Sales: Sales of new dental equipment including chairs, delivery units, compressors, vacuum pumps, and handpieces when equipment cannot be repaired or for practice expansion.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Dental Fix RX provides mobile on-site dental equipment repair and maintenance, dispatching 140+ certified technicians in fully-equipped service vans to dental practices across 250+ U.S. service areas to fix handpieces, compressors, sterilizers, X-ray systems, vacuum pumps, and chairs and lights. The offering is reinforced by 24/7 emergency availability, TeleTech live-video virtual repair support, free loaner equipment during repairs, and two tiered annual preventative maintenance subscription plans bundled with UptimeHealth equipment management software.

Product overview

Dental Fix RX is a mobile dental equipment repair service provider operating a platform-plus-service model. The core offering is a fleet of mobile service vans that bring certified technicians directly to dental practices for on-site repair of handpieces, compressors, sterilizers, X-ray systems, vacuum pumps, and chairs and lights. This is complemented by TeleTech Virtual Repair Services for remote support. The company offers two preventative maintenance subscription plans (Protect Plan at $700/year and Service Club at $450/year) that bundle scheduled maintenance, labor discounts, and UptimeHealth software. A partnership with UptimeHealth provides equipment management software for tracking repairs, service history, and compliance. Technician training is delivered through a certification program with the College of Biomedical Equipment Technology.

Differentiator

Problem solved

Functional benefit

Brands

• TeleTech: Virtual repair technology service providing remote equipment support via video calls when on-site service isn't available.

Products and services

• Mobile Dental Equipment Repair On-site mobile repair service that dispatches certified technicians in fully-equipped vans to dental practices nationwide, covering handpieces, compressors, sterilizers, X-ray systems, vacuum pumps, and chairs and lights.
• Handpiece Repair Factory-trained repair and preventive maintenance for high-speed, electric, and low-speed dental handpieces from all major manufacturers including KaVo, Bien-Air, NSK, and W&H, with same-day service available.
• Compressor Repair Emergency and routine repair service for dental air compressors, including free loaner equipment during repairs, energy efficiency audits, and installation for new systems from brands such as Air Techniques and Midmark.
• Sterilizer Repair Repair, refurbishing, preventive maintenance, and calibration services for dental sterilizers, with frequently used parts stocked on mobile service vans.
• X-Ray System Repair Certified repair, calibration, state compliance testing, and installation for all types of dental X-ray equipment from intraoral to panoramic systems, including both film-based and digital sensors.
• Vacuum Pump Repair Expert repair service for dental vacuum pumps with free loaner equipment during repairs to ensure zero downtime, including same-day emergency response and system evaluation.
• Chair & Light Repair Comprehensive service for dental chairs, delivery units, and operatory lights including repair, upholstery replacement, refurbishing, ergonomic adjustments, and installation for new equipment.
• TeleTech Virtual Repair Services Virtual repair technology connecting dental practices with certified technicians via live video calls for immediate equipment support when on-site service is unavailable, offering remote diagnostics and step-by-step guidance 24/7.
• Protect Plan Annual preventative maintenance plan ($700/year) covering critical dental equipment including sterilizers, compressors, and vacuum pumps, with quarterly/semi-annual checks, UptimeHealth software included, $50 service credit, and 5% labor discount.
• Service Club Annual service package ($450/year) providing priority support, 5% labor discount on repairs, expedited emergency response times, and preferred scheduling for maintenance visits.
• UptimeHealth Software Equipment management platform provided through partnership with UptimeHealth, offering work order tracking, unlimited users and devices, cloud-based document storage, built-in financial dashboards, and direct connection to technical support.
• Technician Certification Program Industry's first dental technician certification program in partnership with the College of Biomedical Equipment Technology (CBET), providing in-depth training on healthcare equipment maintenance and repair with certification upon completion.

Quantifiable outcome

• Response time under 2 minutes for TeleTech virtual repair service
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• UptimeHealthcoreTechnology or IntegrationStrategic partnership providing equipment management software platform to Dental Fix customers. UptimeHealth software (included in Protect Plan) enables customers to book/track repairs, manage service records, maintain compliance schedules, and centralize equipment inventory. Software rated 4.8/5 from over 800 reviews.
• College of Biomedical Equipment TechnologycoreStrategic or Co-development PartnerPartnership with CBET for dental technician certification program - the industry's first dental technician certification. Program provides practical training for preventive maintenance, troubleshooting, and repairs, preparing technicians for specialized roles in dental equipment support. Certification available through https://cbet.edu/dental-equipment-repair-technician-certificate-drt/
• UptimeServicescoreOthersParent company of Dental Fix RX providing platform infrastructure, software, partner agreements, and operational framework. Operates the UptimeServices marketplace for dental equipment and supplies.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Henry Schein: Henry Schein is the largest dental supply distributor in North America and offers equipment sales, service, and technology solutions to dental practices. It competes with Dental Fix RX on equipment sales and on-site service, but as part of a much broader portfolio of supplies, technology, and practice management software serving practices of all sizes.
• Patterson Companies: Patterson Companies is a major dental and animal health distributor with a significant dental equipment service business, including on-site repair and technical support for dental practices. It competes directly with Dental Fix RX in equipment sales and field service but operates at much larger scale and through longer-tenured customer relationships.
• Benco Dental: Benco Dental is a large privately-held dental supply distributor offering equipment, supplies, and service solutions to dental practices across the United States. It overlaps with Dental Fix RX on equipment sales and practice support services, with a comparable focus on customer service quality.
• Darby Dental Supply: Darby Dental Supply is a dental distributor supplying equipment, supplies, and repair services to dental practices. Its equipment service arm and supply catalog compete with Dental Fix RX for the same dental practice customers, though Darby is primarily distribution-led rather than service-led.
• Burkhart Dental: Burkhart Dental is a dental supply distributor serving practices across the western United States with equipment, supplies, and practice consulting. It competes with Dental Fix RX in equipment sales and practice support, though with a more regionally concentrated footprint and a less service-centric model.
• Midmark Corporation: Midmark is a dental equipment manufacturer producing chairs, lights, delivery units, and sterilization equipment, with an authorized service network for installation and repair. It competes with Dental Fix RX both as an equipment seller (Dental Fix RX resells Midmark) and as a service provider through factory-trained technicians.
• A-dec: A-dec is one of the largest privately-held dental equipment manufacturers in the world, producing dental chairs, delivery systems, and lights with a global authorized dealer and service network. It competes with Dental Fix RX on equipment sales (Dental Fix RX services A-dec products) and on field service through its own technician network.
• DentalEZ: DentalEZ manufactures dental chairs, delivery systems, sterilization equipment, and handpieces and supports them through an authorized service network. It competes with Dental Fix RX both as an equipment seller and as a service provider, particularly in the sterilizer and equipment categories that are core to Dental Fix RX's offering.
• KaVo Kerr (Envista Holdings): KaVo Kerr, part of Envista Holdings, is a leading manufacturer of dental handpieces, imaging systems, and equipment with an extensive authorized service and warranty network. Dental Fix RX explicitly services KaVo handpieces and competes with KaVo's authorized service network for repair and maintenance contracts.
• SciCan (COLTENE Group): SciCan, part of COLTENE Group, manufactures dental sterilization and infection control equipment with factory-trained service partners across North America. It overlaps with Dental Fix RX's sterilizer service line as both an equipment manufacturer and a competitor for service contracts in dental practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DentalFixRX1
• Facebookfacebook.com/dental.f.rx
• LinkedInlinkedin.com/company/dentalfix-rx

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dental Fix RX