First Response HealthCare

What First Response HealthCare does

First Response HealthCare (FRH) is a Dubai-headquartered, private at-home healthcare provider founded in 2018 that delivers licensed medical services on-demand to patients across the UAE, Qatar, and Saudi Arabia. Operating 24/7, the company dispatches doctors, nurses, dentists, physiotherapists, pediatricians, and allied clinicians to homes, hotels, and offices, with a stated 26-minute average on-site response time. Its service catalog spans 13 core offerings including doctor visits, IV therapy, lab tests, dental care, physiotherapy, teleconsultation, pediatric care, home nursing, full-body health checkups, ambulance services, peptide therapy, and first aid training, supported by the proprietary Drect mobile application for booking, medical record access, and care tracking.

The business runs a dual go-to-market: a direct-to-consumer motion targeting individual patients and families via phone, WhatsApp, and the Drect app across all three markets, and a field enterprise sales motion that has secured preferred-partner status with 250+ global hospitality brands including Emaar, Marriott, Hyatt, Bulgari, Ritz-Carlton, Mandarin Oriental, One&Only, Taj, Hilton, Address, and Armani. Revenue is generated on a usage-based, fee-for-service model across the per-visit or per-service portfolio. The company is JCI-accredited and compliant with UAE health information exchanges (Nabidh, Malaffi) and Ministry of Health / Dubai Municipality frameworks, and reports 300,000+ patients treated and a 4.9-star patient rating.

Operationally, FRH maintains headquarters in Dubai (Al Barsha) with additional service locations in Abu Dhabi, Ras Al Khaimah, Doha, and Riyadh, and operates from a headcount band of 101-250. Ownership is founder/family-controlled under MD & CEO Pavan Sharma, with executive functions spanning strategy, growth, clinical, finance, operations, IT, and ambulance services; no external venture or private equity investment is disclosed in the source material.

Name

First Response HealthCare

Legal name

First Response Healthcare

Website

https://firstresponse.ae

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

First Response HealthCare is a Dubai-founded, JCI-accredited provider of 24/7 on-demand at-home medical services across the UAE, Qatar, and Saudi Arabia, serving individual patients, travelers, and 250+ global hospitality brands with a 26-minute average response time and a proprietary mobile app.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (621610), Offices of Physicians (62111)

SIC

Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Home-Based Primary Care / Medical House Call Practices (HLAFAEAI)

akta.pro secondary industries

Home Health Remote Patient Monitoring & Virtual Nursing Providers (HLAFAEAN), In-Home Medication Administration (Nurse-Delivered) (HSABALAF), Injectables & Specialty Medication Support (e.g., insulin, biologics) (HSABALAG)

Keywords

• Home healthcare services
• Doctor on call
• At-home medical care
• Telemedicine services
• Emergency medical response

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. On-Demand At-Home Medical Services: Revenue generated from fee-for-service medical consultations and treatments delivered at patients' homes, hotels, or offices. Services include doctor visits, IV therapy, lab tests, dentist visits, physiotherapy, pediatric care, home nursing, health checkups, ambulance services, and peptide therapy. Services are available 24/7, 365 days a year on a per-visit or per-service basis.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

First Response HealthCare delivers 24/7 on-demand at-home healthcare services across the UAE, Qatar, and Saudi Arabia. Licensed medical professionals provide doctor visits, IV therapy, lab tests, dental care, physiotherapy, pediatric care, home nursing, and ambulance services directly to patients' homes, hotels, or offices with an average 26-minute on-site response. Services are also delivered as a preferred healthcare partner to 250+ global hospitality brands including Marriott, Hyatt, Bulgari, and Ritz-Carlton.

Product overview

First Response Healthcare operates as an on-demand, at-home healthcare services provider offering a unified platform of 13 core medical services delivered at patients' homes, hotels, or offices across UAE, Qatar, and Saudi Arabia. The portfolio centers on Doctor on Call as the flagship service, supplemented by specialized offerings including IV Therapy, Lab Tests, Dentist, Physiotherapy, Pediatrician, and Home Nursing services. The company also provides emergency services (Ambulance On Call), preventive care (Health Checkups), specialized treatments (Peptide Therapy), training services (First Aid Training Center), and Teleconsultation for remote care. All services are connected through the Drect mobile application, which serves as the central platform for booking, record access, and care tracking. Services are available 24/7, 365 days a year, including public holidays, with an average response time of 26 minutes.

Differentiator

Problem solved

Functional benefit

Brands

• Drect: Smart Healthcare App - enables booking doctors, accessing reports, and tracking care securely in one app with real-time updates and 24/7 access to medical records.

Products and services

• Doctor on Call / Doctor at Home Visits Licensed, internationally trained doctors available at the patient's home within approximately 30 minutes, operating 24/7 for consultations and treatments with hospital-standard care. Flagship offering of First Response HealthCare.
• IV Therapy at Home
• Doctor at Hotel
• Lab Tests at Home
• Dentist at Home
• Physiotherapy at Home
• Teleconsultation
• Pediatrician at Home
• Home Nursing Services
• Full-Body Health Checkups
• Ambulance On Call
• Peptide Therapy
• First Aid Training Center
• Drect - Smart Healthcare App

Quantifiable outcome

• 80+ minutes saved per patient compared to clinic visits (patients spend over 80 minutes traveling and waiting at clinics for a 10-minute consultation)
• +4 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Emaar PropertiescoreStrategic or Co-development PartnerEmaar Properties, a major global property developer and hotel operator, partners with First Response Healthcare to provide at-home and hotel-based medical care for guests and residents across Emaar's portfolio of hotels and residential developments in Dubai.
• Bulgari Hotels & ResortscoreStrategic or Co-development PartnerBulgari Hotels & Resorts, the ultra-luxury hotel brand, partners with FRH to deliver premium at-home medical services for guests at Bulgari Hotel Dubai, ensuring luxury hotel guests have access to high-quality healthcare on demand.
• Marriott InternationalcoreStrategic or Co-development PartnerMarriott International, one of the world's largest hotel chains, works with FRH to provide on-demand medical care for guests across Marriott properties in the GCC region, serving multiple Marriott brands.
• Hyatt HotelscoreStrategic or Co-development PartnerHyatt Hotels partners with FRH to offer on-demand healthcare services for Hyatt guests, providing medical care coverage at Hyatt properties across the operating regions.
• Mandarin OrientalcoreStrategic or Co-development PartnerMandarin Oriental partners with FRH to provide premium at-home medical care services for guests at Mandarin Oriental Dubai and other regional properties.
• The Ritz-Carlton Hotel CompanycoreStrategic or Co-development PartnerThe Ritz-Carlton Hotel Company partners with FRH to deliver luxury hotel guest medical care services across Ritz-Carlton properties in the GCC.
• Armani Hotel DubaicoreStrategic or Co-development PartnerArmani Hotel Dubai, located in Burj Khalifa and operated by Emaar, partners with FRH to provide at-home and hotel-based medical services for Armani Hotel guests and residents.
• One&Only ResortscoreStrategic or Co-development PartnerOne&Only Resorts, the ultra-luxury resort brand, partners with FRH to provide exclusive medical care services for One&Only resort guests across regional properties.
• Taj Hotels (Taj Group)coreStrategic or Co-development PartnerTaj Hotels, part of the Indian Hotels Company, partners with FRH to provide healthcare services for Taj hotel guests across regional Middle East properties.
• Hilton Hotels (including Sheraton)coreStrategic or Co-development PartnerHilton Hotels and Resorts, including Sheraton and other Hilton brand properties, partner with FRH to provide medical care services for hotel guests across regional properties.
• Address Hotels + ResortscoreStrategic or Co-development PartnerAddress Hotels + Resorts, the premium hotel brand operated by Emaar, partners with FRH to provide at-home medical care for Address hotel guests and residents.
• Nabidh, Ministry of Health, Malaffi, Dubai MunicipalityminorStrategic or Co-development PartnerRegulatory compliance partnerships with UAE healthcare regulatory bodies including Nabidh (health information exchange), Ministry of Health, Malaffi (Abu Dhabi Health Information Exchange), and Dubai Municipality to ensure compliance with local healthcare standards and data sharing requirements.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Bayada Home Health Care (USA): One of the largest private-duty home health providers in the US with international operations and an established brand for licensed, high-quality in-home care. Comparable as a broad incumbent in the home healthcare services category with similar medical-led clinical model and enterprise contracting motion.
• Visiting Angels (USA): Large US home care franchise network delivering in-home medical and personal care services with strong consumer brand recognition. Comparable as a broad-incumbent home-care brand archetype with a multi-market operating model, though focused on non-medical personal care more than licensed doctor visits.

Emerging players

• Healthigo (GCC): UAE-based digital health platform enabling home healthcare bookings, telemedicine, and lab services across the GCC. Comparable as an emerging player with overlapping on-demand at-home medical dispatch functionality, though younger and at smaller scale than FRH.

Direct peers

• Medcare Home Health (UAE): Hospital-affiliated home healthcare arm of Medcare (UAE), providing doctor-on-call, nursing, and home physiotherapy services in Dubai and across the Emirates. Directly comparable on-service model (licensed professionals, on-site visits, JCI-style quality) and competes for the same GCC consumers and corporate clients as FRH.
• Acure Home Healthcare (UAE): UAE-based home healthcare provider offering doctor-on-call, nursing, and lab services in the Emirates and the broader GCC. Comparable as a regional direct competitor targeting the same premium at-home medical services segment with on-demand dispatch.
• Aster Home Care (UAE): Aster DM Healthcare's home care division, providing doctor visits, home nursing, physiotherapy, and lab services across the UAE. Directly comparable as a multi-specialty home healthcare provider serving private patients and corporate accounts within the same GCC footprint.
• Prime Home Care (Saudi Arabia): Saudi hospital group with home healthcare services spanning Riyadh and other KSA cities, providing doctor visits, home nursing, and post-acute care. Comparable as a KSA-based direct peer in the home healthcare category, particularly relevant to FRH's Riyadh expansion.
• NMC Home Healthcare (UAE): NMC Healthcare's home health division offering doctor visits, nursing, and post-acute care at home across the UAE. Directly comparable as a hospital-affiliated in-home medical service competing for similar GCC patient populations and family decision-makers.
• Thumbay Home Healthcare (UAE): Thumbay Group's hospital-affiliated home healthcare service offering doctor visits and home nursing across the UAE. Comparable as a direct regional peer operating doctor-on-call and home-based clinical services for GCC consumers and corporate accounts.
• TruDoc 24/7 (GCC): TruDoc provides 24/7 telehealth and doctor-on-call services across the GCC including UAE and Saudi Arabia, with similar on-demand, multilingual clinical dispatch. Directly comparable in go-to-market and consumer (D2C + B2B) orientation, with overlap on telemedicine and home-visit capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/homehealthuae
• Facebookfacebook.com/homehealthuae

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Response HealthCare