What Settlement Services does

Settlement Services, operating under the Epiq umbrella (with the legal noticing business historically known as Hilsoft Notifications), is a global provider of class action and mass tort settlement administration services. The firm designs and executes court-approved notice programs, processes claims, and distributes settlement funds to class members on behalf of law firms, corporate legal departments, and government entities. Notable engagements include administration of the BP Deepwater Horizon $7.8B settlement, the Visa/MasterCard payment card interchange $5.5B settlement, the Takata airbag $1.91B settlement covering multiple OEMs, the Capital One $190M data breach, the Zoom $85M privacy settlement, and Juul Labs/Altria settlements totaling $300M. The company reports 700+ legal notice programs, 1,000+ expert notice declarations, 500+ CAFA mailings, 5B+ annual digital media impressions, and a 100% court-approval rate on notice programs.

The technology stack is anchored by Epiq Service Cloud (a unified client portal, data/AI/analytics, and application services layer) and the Epiq Facilitator class action administration platform, supported by EpiqPay for payment processing, EpiqShield for data security, and EpiqFiling for electronic court submissions. The firm has layered a named Epiq AI suite across the portfolio — including specialized NLP modules for document review, privilege identification, antitrust analysis, and compliance processing, plus an AI assistant, a workflow acceleration tool, and an Epiq AI Labs R&D division. Adjacent product lines include eDiscovery tools (Epiq Capture, Discover, Processing, Narrate, Chat Connector) and bankruptcy administration platforms (Epiq 11, AACER, Case Power, Notify).

Revenue is generated through project-based professional services engagements on a quote-based model typical of B2B legal services, with fees structured around the size and complexity of each settlement. Go-to-market is direct enterprise sales targeting law firms, corporate legal departments, and regulated industries (automotive, energy, financial services, healthcare, pharmaceuticals, technology), supported by thought leadership content, industry events, and a global presence spanning 14+ countries.

Name

Settlement Services

Legal name

Epiq

Website

https://settlementservicesinc.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Settlement Services (Epiq Legal Noticing / Hilsoft Notifications) is a global provider of class action and mass tort settlement administration, designing court-approved notice programs and managing claim processing and fund distribution for law firms, corporations, and government entities.

Ownership category

akta.pro rank

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Class Action Administration Services: Professional services for administering class action settlements including legal noticing, claim processing, and distribution services. Revenue is generated through project-based engagements for law firms, corporations, and government entities involved in litigation.
2. Mass Tort Solutions: Administration services for mass tort litigation including notice programs, claim management, and settlement distribution
3. Legal Noticing Services: Expert legal noticing services including media-based notice programs, direct mail, email notifications, and digital advertising to reach class members

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Settlement Services (Epiq) administers labor and employment class action settlements and broader class action and mass tort matters on behalf of law firms, corporate legal departments, and government entities. Core work includes designing court-approved legal notice programs, processing claims, distributing settlement funds, and providing eDiscovery, bankruptcy, and regulatory remediation support. The firm pairs professional services with proprietary technology platforms such as Epiq Facilitator, EpiqPay, and Epiq AI.

Product overview

Epiq (Settlement Services) offers a comprehensive platform-plus-modules architecture centered on legal noticing services for class action and mass tort settlements. The core offering is Epiq Legal Noticing (also known as Hilsoft Notifications), supported by technology platforms including Epiq Facilitator for settlement administration, EpiqPay for payment processing, EpiqShield for security, and EpiqFiling for regulatory submissions. The portfolio includes Epiq AI with specialized features for document review, privilege identification, antitrust analysis, and compliance processing, alongside eDiscovery tools (Epiq Capture, Epiq Discover, Epiq Processing, Epiq Narrate, Epiq Chat Connector), bankruptcy solutions (Epiq 11, Epiq Case Power, Epiq AACER, Epiq Notify), and Epiq Service Cloud infrastructure providing the client portal and data platform.

Differentiator

Problem solved

Functional benefit

Brands

• Epiq Facilitator: Technology platform for class action and mass tort administration
• EpiqPay
• EpiqShield
• EpiqFiling

Products and services

• Class Action Administration End-to-end administration of class action settlements including claims processing, fund distribution, and reporting for law firms, corporate legal departments, and government entities.
• Mass Tort Solutions Administration services for mass tort litigation including notice programs, claim management, and settlement distribution for plaintiffs' firms and corporate defendants.
• Epiq Legal Noticing (Hilsoft Notifications) Expert legal noticing services designing media-based notice programs, direct mail, email, and digital advertising to reach class members and satisfy due process requirements in class action and mass tort settlements.
• Recall Solutions Administration services for product recall and consumer remediation programs, including notice design, claims processing, and remedy distribution for manufacturers and consumer brands.
• Regulatory and Voluntary Remediation End-to-end administration of regulatory remediation and voluntary compliance programs, including data breach notifications and consumer outreach, for regulated industries.
• eDiscovery Services Forensic collections, document processing, hosted review, and managed document review services for litigation, investigations, and regulatory matters.
• Bankruptcy Services Bankruptcy administration services including claims management, noticing, and case management support for trustees, debtors, and creditor committees.
• Trustee Services Specialty trustee and fiduciary services supporting bankruptcy cases, creditor distributions, and corporate restructurings.
• Corporate Restructuring Administrative support for corporate restructuring engagements, including creditor notice programs, claims reconciliation, and creditor communications.
• Epiq Facilitator Cloud-based technology platform for managing class action and mass tort settlement administration workflows, including claims intake, processing, and reporting.
• EpiqPay Digital payment processing solution for distributing settlement funds to class members, including check, ACH, and prepaid card disbursement options.
• Epiq Service Cloud Cloud platform providing the data, AI, analytics, application, and infrastructure backbone for Epiq's services, including a client portal for case access and reporting.

Quantifiable outcome

• 100% of notice programs approved by courts
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partner providing scalable computing and storage capabilities for Epiq's legal technology platform, enabling delivery of eDiscovery, class action administration, and legal noticing services globally.
• MicrosoftcoreTechnology or IntegrationTechnology partnership for cloud services, productivity tools, and enterprise software integration supporting Epiq's legal technology solutions.
• RelativitycoreTechnology or IntegrationStrategic partnership for eDiscovery and legal review technology platform, enabling integrated document review and litigation support services.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Kroll: Global professional services firm providing class action settlement administration, claims management, and legal advisory services. Highly comparable to Epiq's settlement administration and noticing capabilities, with broader financial advisory and risk consulting exposure.
• Consilio: Global eDiscovery and legal services firm offering document review, managed services, and litigation support. Broadly comparable to Epiq's eDiscovery and managed review business with adjacent overlap into litigation support.
• FTI Consulting: Global advisory firm with a Forensic and Litigation Consulting segment providing eDiscovery, managed review, and expert services. Overlaps with Epiq's litigation support and legal technology offerings as a broader professional services incumbent.

Direct peers

• Simpluris: Class action settlement administration firm focused on notice design, claims processing, and settlement fund distribution. Directly competes with Epiq Legal Noticing on settlement administration engagements.
• Rust Consulting: Specialist class action settlement administrator providing notice, claim processing, and distribution services for large-scale U.S. class actions. Directly competes with Epiq on class action administration mandates.
• CPT Group: Class action and mass tort settlement administrator providing notice design, claims processing, and settlement distribution. Direct peer competing on large class action administration engagements.
• A.B. Data: Provider of class action administration, legal noticing, and communication services to plaintiff and defense counsel. Direct peer in legal noticing and class action settlement administration.
• Angeion Group: Settlement administration firm providing class action notice, claims processing, and settlement distribution services. Direct peer competing for class action administration mandates.
• JND Legal Administration: Court-approved class action settlement administrator offering notice programs, claims administration, and settlement fund distribution. Direct peer focused on the same class action administration segment.
• Heffler Claims Group: Class action settlement administrator and notice expert offering claims processing, fund distribution, and media-based notice programs. Direct peer in the same niche of class action administration services.

Market position

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/settlement-services-inc.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Settlement Services