Management Support Technology, Inc. (MSTI)

What Management Support Technology, Inc. (MSTI) does

Management Support Technology, Inc. (MSTI) is a privately held Service-Disabled Veteran-Owned Small Business (SDVOSB) founded in 1989 by Colonel James T. George (US Army Ret.) and headquartered in Fairfax, Virginia. The firm provides professional and IT services to U.S. federal defense and civilian agencies, operating as a prime contractor on multiple Best-In-Class procurement vehicles including VETS2, OASIS, CIO-SP3, VECTOR, GSA MAS, and SeaPort NxG. With a headcount in the 101–250 range and 37+ years of continuous operation, MSTI delivers services both CONUS and OCONUS to a roster of named customers that includes the U.S. Army, Army National Guard, Federal Trade Commission, Environmental Protection Agency, Defense Nuclear Facility Safety Board, National Ground Intelligence Center, National Library of Medicine, and Office of the Comptroller of the Currency.

MSTI's service portfolio spans eight core offerings: Program & Project Management, Cybersecurity, Logistics, Application Development & Migration, Records Management, IT Services, Facilities Management, and Process Improvement. The underlying technology stack is built around standards-compliant delivery rather than proprietary platforms: the firm maintains CMMC Level 2 certification for defense cybersecurity work, ISO 9001:2015 Quality Management System certification via Intertek, and SDVOSB set-aside eligibility providing access to the 5% federal veteran contracting reserve. Application development and migration work spans on-premises and cloud environments; records management is delivered to NARA compliance via inventory, file plan, retention schedule, and disposition management processes; logistics spans mailroom management, courier, transportation, office relocation, and real-time substance screening.

The business model is professional services revenue earned through federal contract vehicles and task orders, with pricing determined per vehicle and task order on multi-year cadences typical of federal procurement. The firm markets primarily through the National Veteran Small Business Coalition (NVSBC), including the First Call newsletter and events such as VETS26 and VETFed Academy. Leadership comprises President & CEO Norris C. Middleton, Founder & Chairman James T. George, and CFO Shinja Kennaugh. No external institutional ownership, M&A activity, subsidiaries, or funding rounds are disclosed in the available data.

Name

Management Support Technology, Inc. (MSTI)

Legal name

Management Support Technology, Inc.

Website

https://msti-net.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

101–250 employees

Short description

Management Support Technology, Inc. (MSTI) is an SDVOSB federal contractor providing program management, cybersecurity, IT, logistics, and records management services to U.S. defense and civilian agencies via Best-In-Class contract vehicles since 1989.

Ownership category

akta.pro rank

Product category

Federal Government Professional and IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industry

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

Keywords

• Federal government contracting
• Program management services
• Cybersecurity services
• Veteran-owned business
• Records management solutions

Headquarters

HQ city

Fairfax

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Professional Services - Government Contracts: MSTI generates revenue through federal government contracts providing professional and IT services including program management, project management, IT support, cybersecurity, logistics, and records management to defense and civilian agencies.
2. IT Services - Government Contracts: Revenue from IT services including application development, cloud computing, software services, infrastructure support, and cybersecurity services delivered to government customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

MSTI is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing professional and IT services to federal defense and civilian agencies. Its core offerings include program and project management, cybersecurity, logistics support, application development and cloud migration, records management, IT services, facilities management, and process improvement. Services are delivered as a prime contractor on Best-In-Class contract vehicles (VETS2, OASIS, CIO-SP3, VECTOR, GSA MAS, SeaPort NxG) to customers across CONUS and OCONUS locations.

Product overview

MSTI is a Small and Service-Disabled Veteran-Owned Small Business (SDVOSB) providing professional and IT services to defense and civilian government agencies since 1989. The company operates as a prime contractor on multiple Best-in-Class (BIC) contract vehicles including VETS2, OASIS, CIO-SP3, VECTOR, GSA MAS, and SeaPort NxG. The core offering is a portfolio of integrated service capabilities covering Project & Program Management, Cybersecurity, Logistics, Application Development & Migration, Records Management, IT Services, Facilities Management, and Process Improvement. Services are delivered CONUS and OCONUS by experienced staff, with operations supporting federal agencies' modernization and transformation needs. The company is CMMC Level 2 certified and maintains an ISO 9001:2015 Quality Management System certified by Intertek.

Differentiator

Problem solved

Functional benefit

Products and services

• Project & Program Management Program and project management services supporting the full contract life cycle from planning to execution and monitoring, focused on achieving high-quality outcomes for civilian and defense agencies. Identifies opportunities to improve processes, deliverables, and operational outcomes.
• Cybersecurity Comprehensive cybersecurity services for protecting and enhancing customers' critical systems and sensitive information, including technical and management expertise for applications, software, hardware, infrastructure, and systems. Backed by CMMC Level 2 certification for defense sector work.
• Logistics Skilled logistics support encompassing mailroom management, mail delivery, courier services, executive and staff transportation, office relocation, and real-time screening for suspicious or harmful substances across multiple customer sites.
• Application Development & Migration Cloud computing, software, and infrastructure solutions working in on-premises and cloud environments to perform, test, and deliver applications and migrate microservices and processes that improve efficiency, cost-effectiveness, scalability, performance, and security.
• Records Management Physical and electronic records management services helping agencies achieve records compliance via records inventory, file plan development, retention schedule management, and disposition management in full compliance with NARA requirements.
• IT Services Professional and information technology services delivered CONUS and OCONUS by top-tier staff to help federal clients modernize and transform their operations across defense and civilian agency customers.
• Facilities Management Facilities management services supporting government and civilian agencies with operational support needs across multiple customer sites.
• Process Improvement Consulting services focused on identifying opportunities to improve processes, deliverables, and operational outcomes for government clients across defense and civilian agencies.

Quantifiable outcome

• 37+ years of continuous operation serving government customers
• +1 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• National Veteran Small Business Coalition (NVSBC)coreGTM or Marketing PartnerMSTI has an active membership and partnership with NVSBC, participating in their First Call newsletter program and VETS26 conference. Norris Middleton, MSTI's President & CEO, authored the February 2026 CEO Corner article titled 'NVSBC – The Model of Growth and Success Supporting Veterans.' MSTI team members attend NVSBC events including VETFed Academy and DC Networking Dinners, demonstrating deep involvement in the veteran business community.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Fearless: Fearless is a Baltimore-based SDVOSB digital services firm providing software development, cloud, and cybersecurity to federal civilian and defense agencies. It is comparable to MSTI in SDVOSB status, IT modernization focus, and federal customer mix.
• REI Systems: REI Systems is a Virginia-based federal IT services firm specializing in application development, cloud, and data services for civilian agencies (notably HHS, Treasury). It is comparable to MSTI in its prime-contractor federal IT focus and similar scale.
• Sierra7: Sierra7 is a Service-Disabled Veteran-Owned Small Business providing IT and health-IT services to VA and federal health agencies. Comparable to MSTI in SDVOSB status and federal IT services delivery model, though more concentrated in VA/health work.
• CALNET, Inc. CALNET is a California-based SDVOSB providing IT, cybersecurity, program management, and records management services to federal agencies. It is comparable in scale and capability mix to MSTI, with overlapping contract vehicle positions and federal customer base.
• NCI Information Systems: NCI is a mid-sized federal IT and professional services provider offering program management, IT modernization, and information assurance to defense and civilian agencies. It is comparable to MSTI in service mix and contract vehicle positioning, though somewhat larger in scale.
• CALIBRE Systems: CALIBRE Systems is an employee-owned SDVOSB headquartered in Alexandria, VA providing management consulting, program management, IT, and records management to federal defense and civilian agencies. It is a very close size and capability analog to MSTI, operating as a prime on similar contract vehicles.

Broad incumbents

• Booz Allen Hamilton: Booz Allen Hamilton is a major federal management and technology consulting prime serving defense, intelligence, and civilian agencies. It is comparable in its program management and IT modernization offerings but operates at substantially larger scale, often as the prime contractor of record.
• ManTech International: ManTech is a large defense IT and federal services prime providing cybersecurity, IT modernization, and mission support to DoD and intelligence community. It is a much larger incumbent that competes with MSTI on defense work and frequently partners with or acquires smaller SDVOSBs.
• Leidos: Leidos is a Fortune 500 federal IT, engineering, and science services prime with deep presence across DoD, intelligence, and federal civilian agencies. It overlaps with MSTI on IT services and program management work and competes on many of the same vehicles.
• SAIC: SAIC is a Fortune 500 federal IT and engineering services prime serving defense, intelligence, and civilian agencies. Comparable in IT services scope to MSTI but at vastly larger scale; competes for many of the same task orders and is a frequent large-business prime.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/managementsupporttechnologyinc
• LinkedInlinkedin.com/company/management-support-technology-inc.
• Xx.com/msti_hq

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Management Support Technology, Inc. (MSTI)