IMS

What IMS does

International Merchant Services, Inc. (IMS), operating as IMS and ATM24, is a privately held US ATM services provider headquartered in Richland Hills, Texas, founded in 1992 by Neil Johnson, who serves as President and CEO. The company delivers end-to-end ATM lifecycle management — placement, ownership programs, cash management, maintenance and repair, transaction processing, and regulatory compliance support — to small and medium-sized merchants across five verticals: convenience stores (primary), gaming, grocery, nightlife/clubs, and park entertainment.

IMS operates a platform-plus-modules architecture. The core offering is direct ATM placement and ownership, supplemented by cash management (replenishment, forecasting, vault cash), maintenance and repair services, and transaction reporting. A proprietary Customer Care Center portal (customercare.atm24.com) provides merchants with location management, real-time ATM monitoring, transaction reporting, and admin tools including consumables ordering. IMS supports and services hardware from four major ATM manufacturers — Nautilus Hyosung, Hantle/Tranax, GenMega, and Triton — and publishes equipment-specific error-code documentation. Customer support is delivered through an in-house (non-outsourced) national toll-free help desk staffed by IMS employees, supported by proprietary call-center software that logs every interaction and routes to technicians, account managers, dispute resolution staff, or executive escalation.

The business model is a transaction-fee structure: IMS earns surcharge and processing revenue on each ATM withdrawal, shares surcharge economics with merchants, and additionally generates revenue from supplies/equipment sales and ownership-program economics. Pricing is quote-based and not publicly disclosed; deposits settle next-business-day via standard ACH, and disputes are researched and resolved within 10 days at no merchant cost. GTM is direct-to-SMB via website lead capture, account managers, and industry-vertical landing pages, with ATMIA membership providing industry positioning. IMS has no disclosed funding history, acquisitions, parent company, or executive team beyond the founder.

Name

IMS

Legal name

International Merchant Services, Inc.

Website

https://atm24.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

IMS (International Merchant Services, Inc.) is a US-based ATM services provider founded in 1992 that places, owns, services, and processes transactions for ATMs at small and medium merchants across convenience, gaming, grocery, nightlife, and entertainment verticals.

Ownership category

akta.pro rank

Product category

ATM Services

SIC

Services-Equipment Rental & Leasing, Nec (7359)

akta.pro primary industry

ATM Deployers & Managed ATM Services (IAD/ISO) (FSAMAOAC)

akta.pro secondary industry

Unattended & Self-Service Payments (Kiosks, Vending, Parking, EV Charging) (FSAMADAE)

Keywords

• ATM placement services
• ATM management solutions
• Cash management services
• ATM maintenance repair
• Merchant ATM processing

Headquarters

HQ city

Euless

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ATM Transaction Processing: IMS earns revenue from ATM transactions, including surcharge fees collected from ATM withdrawals. The company manages the entire ATM lifecycle including placement, ownership, cash management, and maintenance for merchant locations.
2. ATM Placement and Ownership Services: IMS places ATMs in merchant locations (convenience stores, gaming, grocery, nightlife, parks) and provides ATM ownership programs. Revenue generated through transaction fees and surcharge revenue share with merchants.
3. Supplies and Equipment Sales: IMS offers supplies such as ribbons and paper for ATMs through their admin tools portal. Additional equipment services include maintenance and repair.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

IMS provides turnkey ATM placement and ownership programs for merchant businesses across convenience stores, gaming, grocery, nightlife, and park entertainment verticals in the United States. The company manages the entire ATM lifecycle including equipment placement, cash management and replenishment, maintenance and repair, transaction processing, regulatory compliance, and dispute resolution. Services are supported by a proprietary Customer Care Center online portal and an in-house national help desk.

Product overview

IMS (International Merchant Services, Inc.) is an ATM service provider operating a platform-plus-modules architecture. The core offerings include ATM Placement and ATM Ownership programs for merchants and investors, supported by Cash Management and Maintenance & Repair services. The company provides a proprietary Customer Care Center platform for managing ATM locations, monitoring, and reporting. IMS supports multiple ATM equipment brands (Nautilus Hyosung, Hantle/Tranax, GenMega, and Triton) with dedicated error code documentation and technical support. Additional services include a Help Desk/Call Center, Compliance support, and FAQs. The company serves diverse industries including convenience stores, gaming, grocery, nightlife, and park entertainment.

Differentiator

Problem solved

Functional benefit

Products and services

• ATM Placement Turnkey ATM deployment service in which IMS places ATMs at merchant business locations, providing end-to-end management including equipment, cash management, transaction processing, and compliance for businesses that do not want to operate ATMs themselves.
• ATM Ownership ATM ownership program in which merchants or investors own the ATM equipment outright while IMS handles cash management, processing, maintenance, and compliance on their behalf.
• Cash Management Cash management services for ATM operators including cash replenishment, forecasting, and vault cash services to ensure ATM availability and minimize downtime.
• Maintenance & Repair Technical maintenance and repair services for ATM equipment across multiple manufacturers including Nautilus Hyosung, Hantle/Tranax, GenMega, and Triton, supported by the IMS national help desk.
• Transaction Reporting Reporting tools and services for tracking ATM transaction data, settlements, and financial reconciliation for ATM operators and merchant partners.
• Customer Care Center Proprietary online portal providing ATM operators and merchant partners with tools to manage locations, monitor ATMs, generate reports, order supplies, and access administrative functions.
• Help Desk / Call Center National toll-free help desk (1-800-769-2826) staffed by IMS employees Monday-Friday 8:30AM-6:30PM Eastern, providing technical support, customer service, account management, and dispute resolution for ATM operators and merchants.

Quantifiable outcome

• Deposits settle back next business day according to standard ACH schedule
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Citizens Bank, N.A.coreOthersCitizens Bank, N.A. serves as the Registered Agent for International Merchant Services, Inc. in Providence, Rhode Island. This is a legal/regulatory relationship required for corporate registration purposes.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Access ATM: ATM placement and merchant services company targeting convenience stores and similar SMB verticals with a comparable placement + processing business model.
• United Cash Solutions: Regional ATM deployer offering placement, cash replenishment, and processing services to convenience, grocery, and nightlife merchants — a close functional analog to IMS at a smaller scale.
• ATM Nation: U.S.-based ATM placement and ownership IAD serving convenience stores, bars, and entertainment venues with a similar SMB-focused, multi-vertical go-to-market.
• ATM Express: U.S. ATM sales, placement, and processing company serving small businesses with placement and ownership programs analogous to IMS's core products.
• Payment Alliance International (PAI): One of the largest U.S. Independent ATM Deployers (IADs), providing ATM placement, cash management, and processing to SMB merchants across convenience, gaming, and hospitality — directly overlapping IMS's core offering and verticals.
• Automated Financial LLC: Independent ATM operator providing placement, cash management, and processing for U.S. merchants — directly comparable to IMS on service scope and customer profile.
• National ATM Services: Direct competitor providing ATM placement, processing, and ownership programs to U.S. small and mid-sized merchants across comparable verticals including retail and hospitality.

Broad incumbents

• Triton (Deluxe Corporation): ATM hardware manufacturer that also offers managed services and processing for operators; comparable because IMS services Triton equipment and competes with its service-and-software bundle in the merchant segment.
• NCR Atleos (formerly Cardtronics): The largest global ATM operator and a broad financial self-service incumbent; offers ATM management, processing, and managed services at a scale that dwarfs IMS but competes for the same multi-location merchant wins.
• Pivotal Payments / Nuvei (ATM-adjacent payments): Larger payments processor that has expanded into unattended/self-service payments and cash access services, representing the type of broader incumbent that can bundle ATM-adjacent services to merchants.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/IMS_ATM24
• LinkedInlinkedin.com/company/international-merchant-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IMS