Smals
Smals is a Belgian non-profit IT organization that delivers infrastructure, software, staffing, and platform services — including the national eHealth Platform — to more than 300 public institutions in the social security and healthcare sectors, operating at cost price under member-controlled governance.
- Company typePrivate
- Founded1939
- HeadquartersBrussels, Belgium
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Smals does
Smals is a Belgian non-profit association (vzw/asbl) established in 1939 that operates as the joint IT organization of more than 300 Belgian public institutions, primarily active in social security and healthcare. The organization delivers a full-stack IT services portfolio including e-government expertise, ICT infrastructure management from its own data center with 24/7 monitoring, custom software development, and IT staffing with more than 1,100 specialists supported by private sector collaborators. Smals also operates and maintains national-scale platforms, notably Belgium's eHealth Platform — which enables secure healthcare information exchange among medical professionals via role-based access control and identity matching — and the citizen-facing Mijngezondheid mobile application launched in May 2025.
The technology stack combines on-premises infrastructure (owned data center, hardware, software, monitoring) with a multi-vendor cloud strategy formalized through the 2024 Cloud Computing Center of Excellence and a June 2026 Google Cloud partnership under GÉANT's OCRE24 framework, which provides member institutions access to Google AI models and agentic platforms while meeting European Commission Cloud Sovereignty Framework and Belgian Federal Taskforce Cloud requirements. Data quality for the eHealth Platform is delivered through Precisely tooling integrated by IntoDQ. Smals' service design prioritizes regulatory compliance, sovereignty, and integration interoperability over consumer-grade product velocity.
Commercially, Smals operates as an in-house service provider under Article 30 of the Belgian public procurement law (transposing EU Directive 2014/24/EU), enabling direct mission assignment from members without competitive tendering. Services are billed at cost price — there is no profit motive — with revenue derived from managed services fees and cloud subscription resale. Members exercise effective control through the general assembly and board of directors, making Smals member-owned in governance as well as commercially. Distribution is direct and single-geography (Belgium), with no global footprint claimed.
Smals firmographics
Firmographics- Name
- Smals
- Legal name
- Smals vzw
- Website
- https://smals.be
- Company type
- Private
- Founded year
- 1939
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Smals is a Belgian non-profit IT organization that delivers infrastructure, software, staffing, and platform services — including the national eHealth Platform — to more than 300 public institutions in the social security and healthcare sectors, operating at cost price under member-controlled governance.
- Ownership category
- akta.pro rank
Where Smals is headquartered
LocationHeadquarters
- HQ city
- Brussels
- HQ country
- Belgium
- HQ region
- Europe
Offices5 records
Markets served
Smals business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations
Revenue model
- IT Services to Members: Smals provides IT services to its member public institutions at cost price (non-profit model). Members are primarily Belgian public institutions focused on social security.
- Cloud Services via Google Cloud Partnership: Provides Google Cloud services including AI models and agentic platforms to member institutions under GÉANT's OCRE24 framework.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Cost-price services for members |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Smals product offering
Product offeringCore offering
Smals is a joint, non-profit IT organization that delivers ICT infrastructure management, software development, e-government expertise, and IT staffing to more than 300 Belgian public institutions in the social security and healthcare sectors. It operates its own data center, manages Belgium's eHealth Platform, and provides shared services and group purchasing at cost price, enabling members to assign missions directly without competitive tendering.
Product overview
Smals is a joint IT organization serving over 300 Belgian public institutions, primarily focused on social security. The organization operates as a centralized IT services provider offering a comprehensive portfolio including ICT infrastructure management, software development, e-government expertise, and IT staffing with more than 1,100 specialists. Key platforms include the eHealth Platform for secure healthcare information exchange, supported by a Cloud Computing Center of Excellence for hybrid multi-vendor cloud strategy. The organization also provides citizen-facing services like the Mijngezondheid mobile app for digital health access. Services are delivered in-house as a quasi-internal service to members, with operational control maintained for Belgian federal security and sovereignty requirements.
Differentiator
Problem solved
Functional benefit
Products and services
- E-government Expertise
- ICT Infrastructure Management
- Software Development
- IT Staffing
- eHealth Platform
- Cloud Computing Center of Excellence
- Mijngezondheid Mobile App
Quantifiable outcome
- Over 300 public institutions served
- +1 more outcomes
Companies that use Smals
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles2 records
Smals technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Smals partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and supporting.
- Google CloudcoreSmals selected Google Cloud as its primary public cloud provider under GÉANT's OCRE24 framework. The partnership provides over 300 member institutions access to Google Cloud services including AI models and agentic platforms. Smals maintains full operational control over cloud environments while meeting European Commission's Cloud Sovereignty Framework and Federal Taskforce Cloud's Workload Policy requirements.
- SoftwareOnecoreSoftwareOne was awarded the contract in partnership with Google Cloud under GÉANT's OCRE24 framework to support Smals members' access to Google Cloud services and AI technologies.
- PreciselysupportingSmals uses Precisely's data quality solution, integrated by partner IntoDQ, to manage Belgium's eHealth Platform. The solution enables secure healthcare information exchange among medical professionals while ensuring patient privacy and regulatory compliance.
- IntoDQsupportingIntoDQ serves as the integration partner for implementing Precisely's data quality solution for the Belgian eHealth Platform managed by Smals.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Smals competitors and assessment
Company assessmentDirect peers
- CTIE (Centre des technologies de l'information de l'État): Luxembourg's central state IT organization providing shared IT infrastructure, applications, and services to public administrations. Directly comparable to Smals as a national in-house IT shared services body for government, with similar regulatory, sovereignty, and multi-agency mandates.
- ITZBund (Informationstechnikzentrum Bund): German federal IT service provider delivering IT services, applications, and infrastructure to federal ministries and agencies. Comparable to Smals as a national-level in-house IT service provider serving hundreds of public institutions with similar shared-services and e-government mandates.
- DINUM (Direction interministérielle du numérique): France's interministerial digital directorate responsible for digital transformation of the French state, providing shared platforms, cloud, and digital services to public institutions. Directly comparable to Smals as a national-level public-sector digital shared services authority.
- CSC – IT Center for Science: Finnish non-profit state-owned IT center providing computing, data, and digital services to government, research, and education institutions. Comparable to Smals in its non-profit, in-house shared-services model, public-sector focus, and mission-critical infrastructure role.
- Government Digital Service (GDS, UK): UK's central digital, data and technology function for government, providing shared platforms, identity, and digital services to public-sector bodies. Comparable to Smals in driving shared digital infrastructure and standards across the public sector, though operating under a different governance model.
Broad incumbents
- CGI: Global IT and business consulting services firm with deep European public-sector presence, including Belgian government clients. Comparable as a broad incumbent IT services provider with similar application development, infrastructure, and managed services offerings for the public sector.
- Sopra Steria: European IT services group with a significant public-sector, defense, and healthcare practice across Belgium, France, Nordics, and the UK. Comparable as a broad incumbent providing application development, infrastructure, and digital transformation services to public institutions in the same geographies and verticals as Smals.
- Proximus: Belgium's largest telecom and ICT provider, with a sizable public-sector business providing cloud, networking, and managed IT services. Comparable as a broad incumbent Belgian IT services provider competing for adjacent public-sector contracts, though it is for-profit and operates across private and public markets.
- Capgemini: Global IT services and consulting firm with a strong public-sector and digital-government practice across Europe. Comparable as a broad incumbent providing application development, cloud, and managed services to public institutions, competing for the same Belgian and EU public-sector RFPs.
- Atos: European IT services group with a large public-sector and healthcare practice, providing managed infrastructure, digital workplace, and cloud services. Comparable as a broad incumbent offering overlapping managed services to public institutions across Europe, though at much larger scale and with a profit-motive model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Smals social profiles
Digital presenceSmals compliance and trust
Trust signalCompliance1 record
Smals financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smals leadership team
Management profileNumber of profiles
Smals funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smals M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smals
What does Smals do?
Smals is a joint, non-profit IT organization that delivers ICT infrastructure management, software development, e-government expertise, and IT staffing to more than 300 Belgian public institutions in the social security and healthcare sectors. It operates its own data center, manages Belgium's eHealth Platform, and provides shared services and group purchasing at cost price, enabling members to assign missions directly without competitive tendering.
Is Smals a public or private company?
Smals is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Smals founded?
Smals was founded in 1939. It employs 1,001 to 5,000 people.
Where is Smals based?
Smals is headquartered in Brussels, Belgium, in the Europe region.
How does Smals make money?
Two revenue lines are on record. IT Services to Members are the primary driver. The others are cloud Services via Google Cloud Partnership.
Who are Smals's main competitors?
Direct peers on record are CTIE (Centre des technologies de l'information de l'État), ITZBund (Informationstechnikzentrum Bund), DINUM (Direction interministérielle du numérique), CSC – IT Center for Science and Government Digital Service (GDS, UK). Broad incumbents are CGI, Sopra Steria, Proximus, Capgemini and Atos.
Does Smals have an API?
No public API is recorded for Smals.