Smals

What Smals does

Smals is a Belgian non-profit association (vzw/asbl) established in 1939 that operates as the joint IT organization of more than 300 Belgian public institutions, primarily active in social security and healthcare. The organization delivers a full-stack IT services portfolio including e-government expertise, ICT infrastructure management from its own data center with 24/7 monitoring, custom software development, and IT staffing with more than 1,100 specialists supported by private sector collaborators. Smals also operates and maintains national-scale platforms, notably Belgium's eHealth Platform — which enables secure healthcare information exchange among medical professionals via role-based access control and identity matching — and the citizen-facing Mijngezondheid mobile application launched in May 2025.

The technology stack combines on-premises infrastructure (owned data center, hardware, software, monitoring) with a multi-vendor cloud strategy formalized through the 2024 Cloud Computing Center of Excellence and a June 2026 Google Cloud partnership under GÉANT's OCRE24 framework, which provides member institutions access to Google AI models and agentic platforms while meeting European Commission Cloud Sovereignty Framework and Belgian Federal Taskforce Cloud requirements. Data quality for the eHealth Platform is delivered through Precisely tooling integrated by IntoDQ. Smals' service design prioritizes regulatory compliance, sovereignty, and integration interoperability over consumer-grade product velocity.

Commercially, Smals operates as an in-house service provider under Article 30 of the Belgian public procurement law (transposing EU Directive 2014/24/EU), enabling direct mission assignment from members without competitive tendering. Services are billed at cost price — there is no profit motive — with revenue derived from managed services fees and cloud subscription resale. Members exercise effective control through the general assembly and board of directors, making Smals member-owned in governance as well as commercially. Distribution is direct and single-geography (Belgium), with no global footprint claimed.

Name

Smals

Legal name

Smals vzw

Website

https://smals.be

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Smals is a Belgian non-profit IT organization that delivers infrastructure, software, staffing, and platform services — including the national eHealth Platform — to more than 300 public institutions in the social security and healthcare sectors, operating at cost price under member-controlled governance.

Ownership category

akta.pro rank

Headquarters

HQ city

Brussels

HQ country

Belgium

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. IT Services to Members: Smals provides IT services to its member public institutions at cost price (non-profit model). Members are primarily Belgian public institutions focused on social security.
2. Cloud Services via Google Cloud Partnership: Provides Google Cloud services including AI models and agentic platforms to member institutions under GÉANT's OCRE24 framework.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Smals is a joint, non-profit IT organization that delivers ICT infrastructure management, software development, e-government expertise, and IT staffing to more than 300 Belgian public institutions in the social security and healthcare sectors. It operates its own data center, manages Belgium's eHealth Platform, and provides shared services and group purchasing at cost price, enabling members to assign missions directly without competitive tendering.

Product overview

Smals is a joint IT organization serving over 300 Belgian public institutions, primarily focused on social security. The organization operates as a centralized IT services provider offering a comprehensive portfolio including ICT infrastructure management, software development, e-government expertise, and IT staffing with more than 1,100 specialists. Key platforms include the eHealth Platform for secure healthcare information exchange, supported by a Cloud Computing Center of Excellence for hybrid multi-vendor cloud strategy. The organization also provides citizen-facing services like the Mijngezondheid mobile app for digital health access. Services are delivered in-house as a quasi-internal service to members, with operational control maintained for Belgian federal security and sovereignty requirements.

Differentiator

Problem solved

Functional benefit

Products and services

• E-government Expertise
• ICT Infrastructure Management
• Software Development
• IT Staffing
• eHealth Platform
• Cloud Computing Center of Excellence
• Mijngezondheid Mobile App

Quantifiable outcome

• Over 300 public institutions served
• +1 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Google CloudcoreTechnology or Integration · 12 June 2026Smals selected Google Cloud as its primary public cloud provider under GÉANT's OCRE24 framework. The partnership provides over 300 member institutions access to Google Cloud services including AI models and agentic platforms. Smals maintains full operational control over cloud environments while meeting European Commission's Cloud Sovereignty Framework and Federal Taskforce Cloud's Workload Policy requirements.
• SoftwareOnecoreImplementation/ SI/ Consulting Partner · 11 June 2026SoftwareOne was awarded the contract in partnership with Google Cloud under GÉANT's OCRE24 framework to support Smals members' access to Google Cloud services and AI technologies.
• PreciselysupportingTechnology or Integration · 9 January 2026Smals uses Precisely's data quality solution, integrated by partner IntoDQ, to manage Belgium's eHealth Platform. The solution enables secure healthcare information exchange among medical professionals while ensuring patient privacy and regulatory compliance.
• IntoDQsupportingImplementation/ SI/ Consulting Partner · 9 January 2026IntoDQ serves as the integration partner for implementing Precisely's data quality solution for the Belgian eHealth Platform managed by Smals.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CTIE (Centre des technologies de l'information de l'État): Luxembourg's central state IT organization providing shared IT infrastructure, applications, and services to public administrations. Directly comparable to Smals as a national in-house IT shared services body for government, with similar regulatory, sovereignty, and multi-agency mandates.
• ITZBund (Informationstechnikzentrum Bund): German federal IT service provider delivering IT services, applications, and infrastructure to federal ministries and agencies. Comparable to Smals as a national-level in-house IT service provider serving hundreds of public institutions with similar shared-services and e-government mandates.
• DINUM (Direction interministérielle du numérique): France's interministerial digital directorate responsible for digital transformation of the French state, providing shared platforms, cloud, and digital services to public institutions. Directly comparable to Smals as a national-level public-sector digital shared services authority.
• CSC – IT Center for Science: Finnish non-profit state-owned IT center providing computing, data, and digital services to government, research, and education institutions. Comparable to Smals in its non-profit, in-house shared-services model, public-sector focus, and mission-critical infrastructure role.
• Government Digital Service (GDS, UK): UK's central digital, data and technology function for government, providing shared platforms, identity, and digital services to public-sector bodies. Comparable to Smals in driving shared digital infrastructure and standards across the public sector, though operating under a different governance model.

Broad incumbents

• CGI: Global IT and business consulting services firm with deep European public-sector presence, including Belgian government clients. Comparable as a broad incumbent IT services provider with similar application development, infrastructure, and managed services offerings for the public sector.
• Sopra Steria: European IT services group with a significant public-sector, defense, and healthcare practice across Belgium, France, Nordics, and the UK. Comparable as a broad incumbent providing application development, infrastructure, and digital transformation services to public institutions in the same geographies and verticals as Smals.
• Proximus: Belgium's largest telecom and ICT provider, with a sizable public-sector business providing cloud, networking, and managed IT services. Comparable as a broad incumbent Belgian IT services provider competing for adjacent public-sector contracts, though it is for-profit and operates across private and public markets.
• Capgemini: Global IT services and consulting firm with a strong public-sector and digital-government practice across Europe. Comparable as a broad incumbent providing application development, cloud, and managed services to public institutions, competing for the same Belgian and EU public-sector RFPs.
• Atos: European IT services group with a large public-sector and healthcare practice, providing managed infrastructure, digital workplace, and cloud services. Comparable as a broad incumbent offering overlapping managed services to public institutions across Europe, though at much larger scale and with a profit-motive model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Smals_ICT
• YouTubeyoutube.com/c/Smals_ict
• Facebookfacebook.com/pages/Smals/160167378442
• LinkedInlinkedin.com/company/smals
• Instagraminstagram.com/smals.be

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smals