Recordsforce
Recordsforce is an employee-owned document management company that provides digital mailroom, document scanning, AI-assisted data extraction, and cloud document management services to regulated enterprises across healthcare, insurance, legal, banking, government, and life sciences.
- Company typePrivate
- Founded2001
- HeadquartersDover, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Recordsforce does
Recordsforce is a privately held, employee-owned document management company founded in 2001 and headquartered in Dover, New Hampshire. The company operates a single secure scanning facility certified under SSAE-18 SOC 1 Type II, SOC 2 Type II, HIPAA, FDA 21 CFR Part 11, and CJIS, and serves regulated industries including healthcare, insurance, legal, banking, government, life sciences, higher education, real estate, and human resources. Its core offering centers on three pillars: Digital Mailroom Services that convert inbound mail into structured digital data, Document Scanning Services that digitize backfiles and active records using Kodak 5000 series high-speed scanners, and Recordsforce Cloud, a web-based SaaS document management system with workflow automation and e-forms. The technology stack combines OCR, AI-assisted data classification, and manual validation under the proprietary PACE Management System for real-time batch tracking and chain-of-custody.
The company delivers AI-assisted extraction and routing as a feature layer over third-party OCR tooling, with output delivered via SFTP, encrypted media, or direct integration into customer ERP, EHR/EMR, HRIS, CRM, case management, loan origination, policy administration, and student information systems. Document collection is handled regionally in the Northeast via courier and nationally via insured shipping, with implementations typically running 3–5 weeks through weekly client working sessions. Named customers include Sysco, Putnam Investments, Boston Celtics, iRobot, Novo Nordisk, Shiseido, Hypertherm, and the University of Illinois.
Recordsforce monetizes through a mix of one-time project-based scanning fees, recurring managed services for digital mailroom outsourcing, subscription-based SaaS for Recordsforce Cloud, and professional services for AI-assisted data extraction. Pricing is custom and quote-based, tied to document volume, type, condition, and extraction requirements. The go-to-market is sales-led with 'Request a Consultation' and 'Schedule A Meeting' entry points, supported by an industry-vertical website structure, an active blog, an extensive case study library, and participation in MAILCOM conferences. In August 2024 the company completed a transition to 100% employee ownership via an Employee Stock Ownership Plan, formalizing its status as an independent, privately held operator with no venture or private equity capital behind it.
Recordsforce firmographics
Firmographics- Name
- Recordsforce
- Legal name
- Recordsforce
- Website
- https://recordsforce.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Recordsforce is an employee-owned document management company that provides digital mailroom, document scanning, AI-assisted data extraction, and cloud document management services to regulated enterprises across healthcare, insurance, legal, banking, government, and life sciences.
- Ownership category
- akta.pro rank
Recordsforce industry classification
Industry- Product category
- Document Management Services
- NAICS
- Document Preparation Services (561410), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Software Publishers (513210)
- SIC
- Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data Entry & Form Processing (Manual Keying, Validation) (BPAAAKAC)
- akta.pro secondary industries
- Data Cleansing, Standardization & De-duplication (BPAAAKAE), Claims Data Capture, Indexing & Document Management (BPAAAFAB)
Keywords
Where Recordsforce is headquartered
LocationHeadquarters
- HQ city
- Dover
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Recordsforce business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Document Scanning Services: One-time and project-based document digitization services including backfile scanning, medical records, legal documents, government records, books, lab notebooks, large format documents, and aperture cards. Pricing based on document size, volume, condition, and data extraction requirements.
- Digital Mailroom Services: Recurring outsourcing services for inbound mail processing including collection, opening, scanning, classification, indexing, and routing. Available as fully outsourced model or mail intake automation for existing mailrooms.
- Data Extraction Services: AI-powered and manual data extraction from paper or digital documents, delivering processed data in required formats with quality review and accuracy guarantees.
- Recordsforce Cloud (Document Management): Subscription-based cloud document management system offering storage, retention, workflow automation, and web form creation capabilities with unlimited users.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Custom project-based pricing for document scanning services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Recordsforce product offering
Product offeringCore offering
Recordsforce provides outsourced digital mailroom services, high-volume document scanning and digitization, AI- and OCR-based data extraction, and a subscription cloud document management platform (Recordsforce Cloud). Services are delivered from a SOC 1/2 Type II compliant facility and are tailored to regulated industries including insurance, healthcare, legal, government, banking, life sciences, real estate, HR, AP, and higher education. The company emphasizes human-validated accuracy, regulatory compliance (HIPAA, CJIS, FDA 21 CFR Part 11), and proprietary batch-tracking via the PACE Management System.
Product overview
Recordsforce is a document management and automation company offering an integrated suite of services centered around three core pillars: Digital Mailroom Services (outsourced mailroom and mail intake automation), Document Scanning Services (using Kodak 5000 series high-speed scanners), and Recordsforce Cloud (a web-based document management system with workflow automation and web form capabilities). The company operates through specialized industry verticals for Insurance, Real Estate, Healthcare, Legal, Human Resources, Accounts Payable, Banking/Finance, and Higher Education. Additional services include Data Extraction using OCR and AI technology, Back-file Scanning for archives, and specialized scanning for Government (CJIS-compliant), Legal, Medical, Dental, Life Sciences (FDA-compliant), Lab Notebooks, Large Format documents, Aperture Cards, and Books. The PACE Management System provides internal batch tracking and transparency. Documents and data can be delivered via SFTP, encrypted thumb drive, or direct system integration.
Differentiator
Problem solved
Functional benefit
Products and services
- Digital Mailroom Services
- Document Scanning Services
- Recordsforce Cloud
- Data Extraction Services
Quantifiable outcome
- 80% reduction in patient record retrieval times after digitizing 500,000+ files
- +3 more outcomes
Companies that use Recordsforce
Customer profileNamed customers26 records
Segments12 records
Ideal customer profiles3 records
Recordsforce technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability2 records
Feature5 records
Recordsforce partnerships and signals
Strategic signalScale indicators4 records
Recent moves7 records
Expansion highlights2 records
Recordsforce competitors and assessment
Company assessmentDirect peers
- ABBYY:
- Tungsten Automation (formerly Kofax): Provides intelligent document processing, OCR, and workflow automation software that competes directly with Recordsforce's AI-powered data extraction and digital mailroom capabilities. Targets the same enterprise customers seeking automated document capture.
Broad incumbents
- Iron Mountain: Global records management and information services giant offering physical records storage, digital scanning, and digital mailroom services across the same enterprise verticals Recordsforce targets (healthcare, legal, financial services, government). Much larger scale and broader geographic footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Recordsforce social profiles
Digital presenceRecordsforce compliance and trust
Trust signalCompliance5 records
Recordsforce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Recordsforce leadership team
Management profileNumber of profiles
Profiles7 records
Recordsforce funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Recordsforce M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Recordsforce
What does Recordsforce do?
Recordsforce provides outsourced digital mailroom services, high-volume document scanning and digitization, AI- and OCR-based data extraction, and a subscription cloud document management platform (Recordsforce Cloud). Services are delivered from a SOC 1/2 Type II compliant facility and are tailored to regulated industries including insurance, healthcare, legal, government, banking, life sciences, real estate, HR, AP, and higher education. The company emphasizes human-validated accuracy, regulatory compliance (HIPAA, CJIS, FDA 21 CFR Part 11), and proprietary batch-tracking via the PACE Management System.
Is Recordsforce a public or private company?
Recordsforce is a private company. It is classified as management employee owned and is currently operating.
When was Recordsforce founded?
Recordsforce was founded in 2001. It employs 11 to 50 people.
Where is Recordsforce based?
Recordsforce is headquartered in Dover, United States, in the North America region.
How does Recordsforce make money?
Four revenue lines are on record. Document Scanning Services are the primary driver. The others are digital Mailroom Services, data Extraction Services and recordsforce Cloud (Document Management).
Who are Recordsforce's main competitors?
Direct peers on record are ABBYY and Tungsten Automation (formerly Kofax). Iron Mountain is listed as a broad incumbent.
Does Recordsforce have an API?
No public API is recorded for Recordsforce.
What industry is Recordsforce in?
Recordsforce's product category is Document Management Services. Its primary akta.pro industry code is BPAAAKAC, Data Entry & Form Processing (Manual Keying, Validation), with a secondary code of BPAAAKAE, Data Cleansing, Standardization & De-duplication. Its NAICS code is 561410 and its SIC code is 7374.