What AlmavivA does

AlmavivA is a privately-held Italian digital innovation group founded in 1970 and headquartered in Rome, operating 65 subsidiaries across 22 countries with approximately 40,000 employees. The company delivers mission-critical IT services, digital relationship management (DRM/contact-center outsourcing), and AI-driven platforms to Italian and international public administrations, healthcare, transportation, utilities, telecommunications, financial services, and defense clients. Its customer base spans central government ministries (Ministry of Economy and Finance, INPS, Ministry of Environment), regional and municipal bodies (Regione Campania, Regione Veneto, Roma Capitale, Comune di Milano), infrastructure operators (ANAS, RFI, Mobilità Roma), and large enterprises (Fincantieri, ACEA, SMAT).

The group's technology portfolio is anchored by the AIWave cognitive platform and the Velvet family of large language models — Velvet 25B (B2B, EU-sovereign), Velvet 14B, and Velvet 2B (open-source multilingual, trained on Italy's Leonardo supercomputer at Cineca) — combined with vertical platforms including CITIZY (smart city), MOOVA (Mobility-as-a-Service), HELIOS and PNT (digital health and national telemedicine), DCM (omnichannel customer management), Smart Road & C-ITS, and ClearGuide. Cybersecurity tools (CybeRisk Vision, Piattaforma Giotto) and the OncologIA AI-oncology research project extend the IP base. Recent product launches also include collaboration with the European Central Bank and Fabrick on the digital euro.

AlmavivA generates revenue primarily through multi-year managed-services contracts with government and enterprise clients, supplemented by subscription/recurring revenue from the People-centered Technology (AI) unit and professional services. Go-to-market is predominantly enterprise field sales supported by a deep regional office network (44 sites in Italy, 36 abroad), technology-partner co-selling (Microsoft, AWS, Google Cloud, Oracle, SAP, etc.), and event-driven demand generation. Pro-forma 2025 revenue is disclosed at approximately €1.8 billion.

Name

AlmavivA

Legal name

Almaviva S.p.A.

Website

https://almaviva.it

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

AlmavivA is a privately-held Italian digital innovation group operating 65 subsidiaries across 22 countries with 40,000 employees, delivering IT services, AI platforms, and digital relationship management to public administrations and enterprises.

Ownership category

akta.pro rank

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. IT Services: Mission-critical IT services for Italian market including digital transformation, system integration, and technology consulting for government and enterprise clients.
2. Digital Relationship Management (DRM) International: Customer experience outsourcing services including contact center operations, multilingual customer support, and digital customer management. Leading provider in LATAM region.
3. People-centered Technology: Innovation and new technologies business unit focusing on AI-driven solutions, natural language processing, and proprietary platforms like Almawave for businesses and public administrations.
4. Digital Euro / CBDC Solutions: Collaboration with ECB and Fabrick on digital euro development and implementation.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

AlmavivA provides information technology and communication services for public and private industries, operating through three divisions: IT Services (digital transformation consulting, systems integration, cloud infrastructure, cybersecurity and managed services), Digital Relationship Management (multilingual contact center and customer experience outsourcing across 30+ languages), and People-centered Technology (AI-driven platforms including the proprietary AIWave cognitive platform and Velvet multilingual LLM). It serves Italian central and local government agencies and large enterprises across healthcare, transportation, telecommunications, financial services, defense, utilities, agriculture, and cultural heritage, operating 80 offices in 22 countries with 40,000 employees.

Product overview

Almaviva Group operates as a leading Italian digital innovation company with three main operating divisions: IT Services, DRM International (Digital Relationship Management), and People-centered Technology. The portfolio centers on the AIWave cognitive platform powering AI applications, alongside the Velvet open-source multilingual LLM family (14B and 2B parameters) developed on Italy's Leonardo supercomputer. Key vertical platforms include CITIZY for smart cities, MOOVA for mobility-as-a-service, HELIOS and PNT for digital health/telemedicine, and DCM for omnichannel customer management. The company offers mission-critical IT services and DRM outsourcing, with proprietary cybersecurity tools (CybeRisk Vision, Piattaforma Giotto) and ongoing research initiatives like OncologIA.

Differentiator

Problem solved

Functional benefit

Brands

• MOOVA Academy: Transportation and mobility-focused academy for graduates in partnership with ITS Academy
• Digital Services Academy ReActive
• Talent Digital Academy
• Velvet
• AIWave
• CITIZY
• MOOVA
• HELIOS
• PNT
• CybeRisk Vision
• Piattaforma Giotto

Products and services

• AIWave Cognitive solutions and AI applications platform providing enterprise-grade artificial intelligence capabilities for digital transformation projects across public administration and businesses.
• Velvet Italian-made B2B large language model with 25 billion parameters optimized for all 24 official EU languages, plus open-source multilingual LLM family (Velvet 14B and Velvet 2B) developed in Italy on the Leonardo supercomputer, designed for energy efficiency, sustainability, and EU AI Act compliance.
• CITIZY Smart city platform enabling digital services for citizens, providing municipalities with tools for urban management and public service delivery.
• MOOVA Sustainable, multi-modal Mobility as a Service platform for transportation management, passenger information, and integrated mobility solutions for cities and transit authorities.
• HELIOS Digital health platform supporting healthcare digitization, telemedicine, and connected health services for the Italian health ecosystem.
• PNT (Piattaforma Nazionale di Telemedicina) National Telemedicine Platform established under Agenas for Italy's digital health framework, enabling remote healthcare services and telemedicine capabilities.
• DCM (Digital Customer Management) People-centered AI-driven platform for managing omnichannel customer relationships, using natural language understanding to enhance customer journey across all contact channels.
• Smart Road & C-ITS Connected and cooperative intelligent transport systems for smart road implementation, enabling vehicle-to-infrastructure communication and autonomous driving support on highways and urban areas.
• ClearGuide SaaS solution for mobility optimization and traffic management, using microsimulation planning expertise to analyze transit routes and improve public transit efficiency.
• Digital Relationship Management (DRM) Customer experience outsourcing services combining AI-driven NLP technology with human expertise for multi-channel customer engagement management across telecommunications, finance, and public sectors, supporting 30+ languages and 20,000+ agent workstations.
• IT Services Mission-critical IT services including digital transformation consulting, systems integration, cybersecurity, cloud infrastructure, and managed services for public and private sector clients.

Quantifiable outcome

• 600 million multi-channel customer interactions managed annually
• +7 more outcomes

Named customers18 records

Segments9 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability13 records

Feature10 records

Partnerships

29 partnerships are on record, tiered core and minor.

• GooglecoreTechnology or Integration · 20 April 2026Participation in Washington event on US-Italy cooperation in digital infrastructure, defense, and quantum technologies. Part of Transatlantic bond business discussions.
• FincantiericoreStrategic or Co-development Partner · 20 April 2026US-Italy cooperation in supply chains, digital infrastructure, and defense. Fincantieri highlighted new US Navy Landing Ship Medium contract through its US subsidiary.
• Poggipolini GroupminorStrategic or Co-development Partner · 20 April 2026US-Italy cooperation discussions on industrial and technology collaboration at Transatlantic bond event
• TIVITcoreStrategic or Co-development Partner · 13 June 2025Almaviva acquired TIVIT, a multinational technology company. TIVIT operates independently launching initiatives like .NET bootcamp with DIO.
• IteriscoreStrategic or Co-development Partner · 9 August 2024Almaviva acquired Iteris (Austin, Texas-based company) to expand smart mobility infrastructure ecosystem for connected and autonomous vehicles. Iteris went private through merger with Almaviva S.p.A.
• BM Tecnologie Industriali S.p.A.coreStrategic or Co-development Partner · 6 December 2023Almaviva The Italian Innovation Company S.p.A. acquired a 60% stake in BM Tecnologie Industriali S.p.A.
• AdobecoreTechnology or IntegrationSupporting customers in digital transformation process by integrating Adobe products and solutions to implement automated workflows and innovative solutions
• AppiancoreTechnology or IntegrationLong-lasting experience in implementation of scalable solutions based on Appian low-code automation platform, enabling faster and more efficient application design, development, and integration
• Amazon Web Services (AWS)coreTechnology or IntegrationAdvanced expertise on hybrid-cloud and multi-cloud, from design, development, and implementation of AWS applications and infrastructure, to data securing and processing according to FinOps logics
• CiscocoreTechnology or IntegrationCustom consultancy and technical support for tailor-made solution and software integration and development for customers
• ClouderacoreTechnology or IntegrationSolutions and services enabling customers to get high value from data: from Data Science, Data Engineering, and DataOps to data secure management in any environment on Cloudera hybrid data platform
• ConfluentcoreTechnology or IntegrationGuiding and supporting customers in designing and implementing secure event-driven, scalable, and elastic architectural solutions
• CyberArkcoreTechnology or IntegrationSpecialized skills to identify specific need-fitting solutions; services and solutions to protect customers from advanced IT threats and understand the value of identity security
• Dell TechnologiescoreTechnology or IntegrationSupporting different steps of the enhancement path via implementing hybrid solutions including filing, storage, backup, and virtual data centers
• Google CloudcoreTechnology or IntegrationPool of professional team with proven expertise on the whole range of Google Cloud skills, from advisory to resale, from implementation strategies to cloud management according to FinOps logics
• IBMcoreTechnology or IntegrationInnovative solutions and specialist advisory services for customer IT infrastructure optimization
• MicrosoftcoreTechnology or IntegrationInnovative infrastructure and cloud-based solutions according to FinOps logics for cost optimization, and advanced solutions for customer operation efficiency improvement and digital innovation
• OraclecoreTechnology or IntegrationExpertise in vertical industries and innovative services combined with migration-to-cloud logics to ensure customer acceleration, digital innovation and transformation
• SalesforcecoreTechnology or IntegrationIntegration of scalable and innovative solutions by the CRM market-leading platform for operations efficiency, customer engagement, and enterprise growth improvement
• SAPcoreTechnology or IntegrationScalable, secure, and flexible advanced ERP solutions for integrated business process governance and better operations efficiency to support customer growth
• ServiceNowcoreTechnology or IntegrationAdvisory and implementation of services managed for customer digital transformation, better operations efficiency, and optimized enterprise workflows
• UiPathcoreTechnology or IntegrationRobotic Process Automation (RPA) services through an exhaustive suite of functionalities for customer business digital transformation
• OVHcloudcoreTechnology or IntegrationEnabling cloud computing services, hosting, and dedicated servers leveraging European native technologies that focus on data governance in alignment with digital sovereignty
• Fintech FuturistcoreTechnology or IntegrationAdvanced data integration services to overcome fragmentation and barriers between data, connect different on-prem and in-cloud applications and systems through API management and security
• DIO (Digital Innovation One)minorChannel Partner/ Reseller/ DistributorPartnership with DIO for .NET bootcamp training program. TIVIT (acquired by Almaviva) launched free .NET bootcamp in partnership with DIO focusing on AI applications in software development.
• CinecacoreStrategic or Co-development PartnerLeonardo supercomputer managed by Cineca used for developing Velvet LLM models (Velvet 14B and Velvet 2B) entirely in Italy
• CN MOST (National Centre for Sustainable Mobility)coreStrategic or Co-development PartnerResearch partnerships on integrated Rail Control Room systems, traffic prediction, smart parking, C-ITS solutions for smart road certification, and freight flow monitoring
• FabrickcoreStrategic or Co-development PartnerCollaboration with ECB and Fabrick on digital euro app development. Almaviva and Fabrick selected by BCE (European Central Bank) for digital euro project.
• Harmonic Innovation GroupminorChannel Partner/ Reseller/ DistributorItalian digital firm expanding operations in India's tech and industrial ecosystem alongside Almaviva

Scale indicators20 records

Recent moves7 records

Expansion highlights8 records

Direct peers

• Accenture: Global IT services and digital transformation leader serving public sector and large enterprises across all major verticals. Directly comparable to Almaviva's IT services and digital change offerings, though at vastly greater scale and broader geographic footprint.
• Capgemini: European-headquartered IT consulting and systems integration major with deep public-sector and digital transformation practices. Closely comparable to Almaviva on enterprise architecture, application managed services and large multi-year government contracts.
• Reply: Italian digital services group specializing in digital transformation, cloud, data/AI and customer experience. Direct domestic competitor with overlapping vertical coverage and similar proprietary platform approach, including AI-led offerings.
• Engineering Industries Holding (Engineering): Italian IT services group serving public administration, finance, healthcare and utilities with digital transformation and managed services. Most direct domestic peer in Italian public sector IT and competing for many of the same ministry/region frameworks.
• Indra: Spanish-headquartered IT services and defense technology group with strong public administration, transportation and digital transformation practices. Comparable business mix (government IT, mobility, defense) and similar Southern European public-sector dependency.
• Atos: European IT services and systems integration major serving public sector, healthcare and financial services. Comparable on large multi-year managed services contracts and digital workplace/service desk offerings, despite different financial trajectory.
• T-Systems: Deutsche Telekom's enterprise IT arm providing consulting, systems integration and managed services to European public sector and large enterprises. Directly comparable on German/European public-sector digital transformation and sovereign cloud positioning.
• Sopra Steria: European IT services group with strong French public-sector, defense and digital transformation practices. Comparable on European government digital transformation frameworks and AI-led service offerings.
• Concentrix: Global customer experience / digital relationship management BPO leader with multilingual contact center operations. Direct competitor to Almaviva's DRM International division, which manages 600M+ multi-channel interactions and 20,000+ agent workstations across 30+ languages.
• NTT Data: Global IT services provider with strong public-sector, financial services and digital transformation practices. Comparable on large-scale systems integration, managed services and government digital identity programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/almaviva-group

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AlmavivA