Solutions ITW

What Solutions ITW does

Solutions ITW, LLC is a private software company founded in 2006 and headquartered in Greenville, South Carolina, operating as a business unit of Cordance operations LLC. The company develops and sells Solutions DGR 5.0, a cloud-based and on-premises donated goods retail (DGR) management platform purpose-built exclusively for Goodwill Industries organizations and thrift/secondhand retailers. The unified platform comprises four core modules — Point of Sale, Production (DGR-optimized item-level barcoding), Data Reporting & Analytics, and Donation Data Management — layered with a Business Intelligence suite (Solutions Dashboard and AI Data Analytics™), plus mobile applications (Solutions Donate™, Good Donations™, Solutions Capture™, Solutions Bookscan) and the Club Goodwill donor loyalty add-on. Differentiating technology components include processor-level performance tracking, pricing lockdown, PCI-DSS-compliant EMV support, and AI-driven pricing recommendations generated from the company's proprietary data set.

The company serves 35+ thrift organizations across the United States and claims 100% customer retention over 19 years, with a direct enterprise field sales motion that includes discovery consultations, pilot programs, and custom implementation. Revenue is generated through three streams: annual SaaS subscriptions (Solutions DGR 5.0 platform with support and maintenance), professional services (implementation, training, customization), and hardware/barcode label sales. Pricing is quote-based and not publicly disclosed, with the company citing 12-month ROI for most customers and successful case outcomes ranging from $750K to $1.5M in incremental annual revenue for individual Goodwill partners.

In March 2026, Solutions ITW announced a unification with Secure Retail (S-TAGS production software) and Upright Labs (Upright Lister e-commerce) under parent Cordance operations LLC, forming a connected thrift technology ecosystem spanning production, POS, and online sales channels. The move signals an explicit expansion beyond the Goodwill-only vertical into the broader secondhand retail market, supported by the development of a New Goods Inventory Management module and integration partnerships with accounting, payroll, loyalty, and loss-prevention vendors.

Name

Solutions ITW

Legal name

Solutions ITW, LLC

Website

https://solutionsitw.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Solutions ITW provides Solutions DGR 5.0, a cloud-based donated goods retail management platform purpose-built for Goodwill and thrift organizations. It integrates point-of-sale, production/barcoding, donation data management, and AI-driven analytics, serving 35+ thrift organizations across the United States.

Ownership category

akta.pro rank

Product category

Thrift Retail Management Software

NAICS

Software Publishers (5132), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF)

akta.pro secondary industries

Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK), Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Donated goods retail software
• Thrift store point of sale
• Goodwill management platform
• Donation tracking system
• Retail barcode software

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. SaaS Software Subscription: Annual subscription fees for cloud-based Solutions DGR 5.0 platform. Includes support and annual maintenance subscription. Customers typically see positive ROI in first 12 months of implementation.
2. Professional Services: Implementation, training, and customization services. Project expenses include software, hardware, and labor for implementation work done by Solutions ITW team.
3. Hardware and Barcode Labels: Label fees for barcode labels used to manage inventory and speed up processing. Hardware sales for POS terminals and related equipment.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels6 records

Core offering

Solutions ITW develops and sells Solutions DGR 5.0, a cloud-based donated goods retail (DGR) management system purpose-built for Goodwill and thrift organizations. The platform combines point-of-sale, production/barcoding, donation data management, and business intelligence/AI analytics into a single integrated offering, delivered primarily as annual SaaS subscriptions with implementation services and hardware add-ons.

Product overview

Solutions ITW offers Solutions DGR 5.0, a cloud-based and on-premises donated goods retail (DGR) management platform purpose-built for Goodwill and thrift organizations. The platform is a unified system comprising four core modules — Point of Sale, Production (with DGR barcoding), Data Reporting & Analytics, and Donation Data Management — plus a Business Intelligence layer (Solutions Dashboard and AI Data Analytics™). Additional products include mobile applications (Solutions Donate™, Good Donations™, Solutions Capture™, Solutions Bookscan) and the Club Goodwill donor loyalty add-on. Solutions ITW, Secure Retail, and Upright Labs operate as a unified organization under Cordance operations LLC, extending the ecosystem to include S-TAGS production software integration and Upright Lister e-commerce capabilities for broader thrift and secondhand retail.

Differentiator

Problem solved

Functional benefit

Brands

• Club Goodwill: Donor loyalty gift card portal that allows Goodwill to track donors and donations, provides customer service surveys, and allows customers to track donations and accumulate loyalty points.

Products and services

• Solutions DGR (Donated Goods Retail) Comprehensive donated goods retail management system designed exclusively for thrift stores and Goodwill organizations, unifying Point of Sale, Production, Data Reporting & Analytics, and Donation Data Management into a single platform.
• Solutions Dashboard
• AI Data Analytics™ AI-powered analytics module that processes Solutions DGR data to provide pricing recommendations with forecasted revenue, proactively identifying pricing optimization opportunities to maximize revenue per sale and reduce decision-making time.
• Solutions Donate™ Mobile app enabling Goodwill stores to capture donor and donation data, track donations at an employee ID level, process customer satisfaction surveys from donation attendants, and generate or email donation receipts.
• Good Donations™ Donor-facing mobile app allowing donors to register with their local Goodwill, list items to be donated, validate donations at ADC/UDC locations, and complete surveys without contacting a donation attendant.
• Solutions Capture™ Mobile scanning application enabling processors of any experience level to record clothing brand information by scanning garment tags, storing brand data with production records to enhance inventory tracking and reporting.
• Solutions Bookscan™ Book scanning application for donated goods retail operations, allowing quick capture and processing of book inventory.
• Club Goodwill Donor loyalty and gift card portal enabling Goodwill organizations to track donors and donations, collect customer satisfaction data, and provide donors with loyalty points redeemable for gift cards, donation tracking, and tax summary reports.

Quantifiable outcome

• Most Goodwill partners experience at least $1 increase in average sales in first 12 months, resulting in increased revenue of $750K-$1.5M
• +8 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability5 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Secure RetailcoreTechnology or IntegrationSolutions ITW and Secure Retail POS are joining forces to simplify thrift operations from the backroom to the register. An integration between Solutions DGR POS and S-TAGS Production Software is being developed to provide seamless source-to-sale workflow, faster inventory flow, and optimized pricing with real-time performance insights across production and checkout.
• Upright LabscoreTechnology or IntegrationSolutions ITW and Upright Labs partnership offers 90 days of free Upright Lister to Solutions ITW and Secure Retail customers. The integration connects backroom, register, and online sales into one seamless workflow. Upright Lister provides e-commerce platform for listing and selling across multiple marketplaces.
• pearldiveminorStrategic or Co-development PartnerAI-powered donation sorting tool (Ama) mentioned in blog for intake decision support - determines whether donated items should go to retail or e-commerce

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Shopify POS: Shopify's retail POS and unified commerce platform is used by independent secondhand and vintage stores. While not focused on Goodwill/thrift nonprofits, it competes for the same cross-sell dollars at the broader small-business reseller end of the market.
• Toast: Toast is a leading vertical SaaS POS provider for the restaurant industry, comparable in business-model terms (vertical-specific POS with payments, hardware, and software) to Solutions ITW's vertical approach for Goodwill/thrift retail.
• Lightspeed Retail: Lightspeed is a large, established retail POS and commerce platform serving SMB and mid-market retailers. While not thrift-specialized, it competes at the same POS/e-commerce layer and is sometimes evaluated as an alternative by mid-sized Goodwill agencies.
• NetSuite (Oracle): Oracle NetSuite is a broad cloud ERP/financials suite often integrated with retail POS for mid-market organizations. It is one of the back-office systems Solutions DGR integrates with and could be evaluated alongside by Goodwill organizations modernizing operations.
• Mindbody: Mindbody is a vertical SaaS platform purpose-built for fitness and wellness businesses, comparable to Solutions ITW in its specialized software-plus-services GTM and customer-retention intensity in a defined vertical.
• Square for Retail (Block): Square offers a broad retail POS and payments platform widely used by small thrift and resale stores. It represents the generalist alternative that Goodwill organizations may consider before adopting a vertical-specific platform like Solutions DGR.
• Counterpoint (NCR): NCR's Counterpoint is a retail POS and inventory management system used by small and mid-sized specialty retailers. Competes for the same POS selection as Solutions ITW at smaller thrift operators that don't need donation/processor-specific features.

Direct peers

• Resaleworld: Resaleworld provides thrift and consignment store management software with POS, inventory, and donor tracking modules. Targets the same nonprofit and for-profit thrift retailers as Solutions ITW with a comparable vertical SaaS model.
• RI Software (Retail Information Systems): RI Software is the most direct competitor, providing POS and production management software purpose-built for Goodwill and thrift organizations. Overlaps Solutions DGR on processor tracking, donation management, and thrift-store POS, serving the same Goodwill buyer.

Others

• Upright Labs: Upright Labs, now part of the same unified Cordance ecosystem as Solutions ITW (along with Secure Retail), provides the Upright Lister e-commerce platform for thrift resale. Closely adjacent — sister-company in the same consolidation rather than competitor — but comparable in addressing the thrift merchant workflow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/solutions-itw

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solutions ITW