FAC'T GmbH

What FAC'T GmbH does

FAC'T GmbH is a Münster-based integrated facility management services provider specializing in healthcare facilities, particularly hospitals, rehabilitation clinics, and nursing/care facilities across Northwest Germany (North Rhine-Westphalia, Lower Saxony, Bremen, Hamburg). Founded in 2000 by St. Franziskus-Stiftung Münster — a Catholic healthcare foundation that remains its sole owner — the company operates through five business fields covering 18 specialized service lines: Beratung/Planung/Bau (consulting, TGA planning, construction management, elevator planning, medical technology planning, energy management, innovation & digitalization, building automation), Krankenhaustechnik (building operations technology, medical technology, communication technology, real estate management, CAFM, regulatory officers, data protection), Krankenhaus-IT (hospital IT and data center operations via subsidiary FACT IT GmbH), Wirtschaftsdienste (gastronomy, cleaning, logistics), and Medizinische Dokumentation (medical transcription and archival/scanning services). With 1,800 employees across 20 locations and 230+ healthcare facilities served (including 100+ hospitals), FACT combines in-house operational expertise with subsidiaries including FACT RS GmbH (cleaning), FACT IT GmbH (IT/data center), FACT GS GmbH (gastronomy), encadi GmbH (energy management), and mediplan (medical technology planning).

The company's core technology stack centers on a proprietary CAFM (Computer-Aided Facility Management) system hosted in-house at an ISO 27001-certified redundant data center operated in partnership with sister company MKS IT GmbH, augmented by AI-driven capabilities including the InDiTri solution for maintenance protocol extraction (processing 17,000 protocols annually and saving 1,400 hours), AI-based ticket classification for fault message handling (85% reduction in processing effort, 50% fewer errors), and automated master data management (97% faster article maintenance, 80% process cost reduction). Additional technology assets include BIM/Revit-based TGA planning, LoRaWAN-enabled smart building automation with energy harvesting thermostats (demonstrating 34-60% energy savings), and the 5G-RemRob autonomous transport robot project developed with Fraunhofer IML.

The business model is anchored by long-term managed services contracts (Vollbewirtschaftungsverträge / comprehensive management contracts) with healthcare institutions, supplemented by project-based professional services (planning, construction, IT implementation), usage-based services (medical transcription per dictation minute, document scanning per page), and subscription-based document archiving. FACT executes a direct enterprise sales motion with dedicated account managers and business development staff, targeting hospital executives and facility managers in the Northwest German region. Pricing is fully customized and quote-based, with no public tiers; the company has crossed the €100M revenue threshold (2023 milestone) and continues to expand, recently delivering 68 hospital digitization projects under Germany's Krankenhauszukunftsgesetz (KHZG) framework and receiving the Krankenhaus-Klimaschutzpreis NRW 2025 for building automation work.

Name

FAC'T GmbH

Legal name

FACT GmbH

Website

https://factpartner.de

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

FAC'T GmbH is a Münster-based integrated facility management services provider for hospitals, rehabilitation clinics, and care facilities in Northwest Germany, employing 1,800 staff across 20 locations to serve 230+ healthcare institutions with combined annual revenue exceeding €100 million.

Ownership category

akta.pro rank

Product category

Healthcare Facility Management

NAICS

Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416), Professional, Scientific, and Technical Services (54)

SIC

Services-Management Consulting Services (8742), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO)

akta.pro secondary industries

Governance, Risk & Compliance (GRC) Platforms (BPAEAPAA), Records Management, Information Governance & Retention (BPAEAPAO), Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL)

Keywords

• Healthcare facility management
• Hospital technical services
• Medical technology management
• Building automation systems
• Hospital information technology

Headquarters

HQ city

Münster

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Facility Management Verträge: Long-term facility management contracts with hospitals and healthcare facilities covering technical building services, medical technology, IT, cleaning, logistics, and support services. Contracts typically include comprehensive service packages with shared cost control and performance-based elements.
2. Beratungs- und Planungsleistungen: Consulting services for technical maintenance optimization, building management, TGA planning, construction management, and digital transformation. Provided on project basis with fees based on scope and complexity.
3. Projektbasierte Dienstleistungen: One-time project services including building automation implementation, medical technology planning, IT system deployment, and facility management system (CAFM) implementation.
4. Archivierungs- und Digitalisierungsservices: Document scanning and archiving services for patient records, including original-replacing digital archiving (RESISCAN certified), analog long-term storage, and invoice processing. Volume-based pricing per document.
5. Medizinischer Schreibdienst: Medical transcription and documentation services billed per dictation minute, with guaranteed processing times of maximum 24 hours. No minimum order quantity.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels7 records

Core offering

FAC'T GmbH (FACT Gruppe) provides integrated facility management and consulting services for hospitals, rehabilitation clinics, and nursing/care facilities in Germany, covering technical building operations, medical technology, IT infrastructure, cleaning, logistics, gastronomy, and medical documentation under long-term comprehensive management contracts. The company acts as a single point of contact for all secondary (non-clinical) processes, serving 230+ healthcare facilities with 1,800 employees across 20 locations between Bremen and the Lower Rhine region.

Product overview

FACT GmbH is a holistic facility management and consulting partner for hospitals, rehabilitation clinics, and care facilities, as well as other industries with demanding real estate needs. Founded in 2000 by St. Franziskus-Stiftung Münster, the company offers a coordinated portfolio of 18 specialized services organized into five business fields: (1) Beratung, Planung & Bau — covering TGA-Fachplanung (with Revit/BIM), Baumanagement (HOAI, Revit, BIM), Aufzugsplanung, Innovation & Digitalisierung (AI/ML-driven process automation and knowledge retrieval), and Gebäudeautomation (award-winning, NRW Klimaschutzpreis 2025); (2) Krankenhaustechnik — encompassing Gebäudebetriebstechnik, Medizintechnik (with CAFM integration), Kommunikationstechnik (VoIP, DECT, Patientenentertainment), Immobilienverwaltung, CAFM, Beauftragtenwesen, and Datenschutz; (3) Krankenhaus-IT — delivered by subsidiary FACT IT GmbH, covering IT strategy, operations, data center (MKS IT GmbH, ISO 27001 certified), and KHZG digitization (68 projects); (4) Wirtschaftsdienste — including Gastronomie & Service (via FACT GS GmbH), Reinigung (via FACT RS GmbH), and Logistik (including 5G-RemRob autonomous robots); and (5) Medizinische Dokumentation — comprising Schreibdienst and the Archiv- und Scan-Center (4 million pages/year, BSI TR-03138 RESISCAN certified). The group is supported by affiliated companies encadi (energy management) and mediplan (medical technology planning). With 1,800 employees at 20 locations serving over 230 healthcare facilities (including 100+ hospitals), the group broke the €100M revenue threshold in 2023.

Differentiator

Problem solved

Functional benefit

Products and services

• Gebäudebetriebstechnik (Building Operations Technology) Operations, maintenance, and inspection of building and operational technology for hospitals, care facilities, and other real estate. Covers electrical engineering, HVAC, fire alarm systems, door technology, and building automation.
• Medizintechnik (Medical Technology Services) Complete management of medical technology devices with economic and organizational responsibility, including technical service (maintenance, STK, MTK, DGUV inspections), digital processes, and CAFM integration for hospitals.
• Kommunikationstechnik (Communication Technology) Planning, procurement, and operation of telecommunications solutions for hospitals: VoIP telephone systems, DECT solutions, nurse call systems, patient entertainment systems (TV, streaming, internet), and alarm systems.
• CAFM (Computer-Aided Facility Management) Analysis, optimization, tendering, and implementation of CAFM systems. Own CAFM operational experience and in-house hosting. Supports interface management, data migration, and regulatory integration.
• Reinigung (Cleaning Services) Professional maintenance cleaning, OR cleaning, special cleaning, and bed reprocessing for clinics and healthcare facilities, including cleaning optimization consulting.
• Gastronomie & Service Gastronomy and service for hospitals and senior facilities: patient and staff catering, visitor cafeteria operation, food supply concepts (Cook & Serve, Cook & Chill, Cook & Freeze), and service optimization.
• Logistik (Hospital Logistics) Hospital logistics: patient escort service, pickup and delivery service, supply assistants, basket modular systems, and logistics consulting. Includes robotics innovation (autonomous transport robots via 5G-RemRob project).
• Archiv- und Scan-Center (Archive and Scan Center) Digitization and audit-proof archiving of patient records. Approximately 4 million pages digitized annually and over 10,000 meters of archive material kept up to 30 years. Certified according to BSI TR-03138 RESISCAN.
• Schreibdienst (Medical Transcription Service) Medical transcription and documentation: transcription of physician letters, OR reports, findings, and expert opinions. Correction of speech-recognized texts. Works with all common KIS systems.
• Beauftragtenwesen (Compliance Officer Services) External specialists for occupational safety (DGUV Vorschrift 2), fire protection officers (DGUV Information 205-003), and waste management officers (KrWG) for hospitals.
• Datenschutz (Data Protection Services) External data protection officers, data protection audits, documentation maintenance, training, and communication with supervisory authorities for healthcare facilities.
• Immobilienverwaltung (Property Management) Commercial, administrative, and technical property management for church and social organizations. Operating cost accounting, receivables management, rental, and technical coordination.
• Gebäudeautomation (Building Automation) Planning, implementation, and maintenance of building automation systems for hospitals. Specialized in energy efficiency, sustainability, and intelligent control (heating, ventilation, cooling).
• Beratung (Consulting Services) Analysis and optimization of technical and infrastructural secondary areas: QuickChecks, tenders, technical due diligence, audits, and operator concepts for hospitals and real estate.
• Informationstechnik & Rechenzentrum (Hospital IT and Data Center) Complete management of hospital IT: IT strategy, implementation, operations, data center services (via MKS IT GmbH), IT security (ISO 27001), and Hospital Future Act (KHZG) digitization. 68 KHZG projects supported for St. Franziskus-Stiftung.
• TGA-Fachplanung (Technical Building Equipment Planning) Specialist planning of technical building equipment for hospitals, laboratories, and commercial real estate. Uses Revit and BIM. Covers electrical, HVAC, cleanroom technology, fire protection technology, and medical gases.
• Baumanagement (Construction Management) Object planning and project management for healthcare construction projects. All HOAI service phases, Revit and BIM, sustainability solutions, construction controlling, and feasibility studies.
• Aufzugsplanung (Elevator Planning) Manufacturer-neutral consulting and specialist planning for elevator and transport technology. HOAI service phases 1-9, tendering, installation supervision, and operator obligations under BetrSichV.
• encadi Energiemanagement (Energy Management) Energy management, energy consumption optimization, energy procurement, sustainability, and climate management specialist subsidiary.
• mediplan Medizintechnikplanung (Medical Technology Planning) Specialist planning for medical technology devices and their integration into hospital processes. Retained as an acquired brand following 2011 acquisition.

Quantifiable outcome

• 85% reduction in ticket processing effort through AI-based fault message handling
• +6 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• St. Franziskus-Stiftung MünstercoreStrategic or Co-development Partner · 1 January 2000Parent organization and founding partner. FACT Gruppe was established in 2000 by the St. Franziskus-Stiftung Münster to provide comprehensive facility management services for the foundation's hospitals. This relationship provides FACT with deep operational insights into healthcare facility requirements and serves as a primary reference customer base of 14 hospitals.
• MKS IT GmbHcoreTechnology or IntegrationSister company operating the ISO 27001 certified data center for St. Franziskus-Stiftung Münster. MKS IT provides the core infrastructure for FACT IT's hospital information systems, including KIS, RIS, PACS, and LIS applications. FACT IT works in close coordination with MKS IT as a unified team.
• Fraunhofer IMLminorStrategic or Co-development PartnerResearch partnership for the 5G-RemRob project developing autonomous transport robots for hospital logistics. Fraunhofer Institute for Material Flow and Logistics provides research expertise and technical validation for the robotic systems being developed for FACT's healthcare logistics operations.
• EGYM WELLPASSminorOthersFitness and health promotion partner providing EGYM WELLPASS membership benefits to FACT employees as part of corporate health management program.
• Gothaer Allgemeine Versicherung AGminorOthersProfessional liability insurance provider for FACT GmbH with coverage valid for damages abroad (with restrictions). Ensures coverage for professional services in healthcare facility management.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• VAMED: Vienna-based VAMED is Europe's leading integrated technical and operational facility management provider for hospitals and healthcare facilities, offering the same one-stop-shop model of technical services, medical technology, IT and consulting that FACT delivers in Germany.
• CompuGroup Medical (Meierhofer): CompuGroup Medical, including the Meierhofer hospital information system business, provides hospital IT and KIS platforms directly comparable to FACT IT GmbH's hospital information system operations (KIS, RIS, PACS, LIS).

Broad incumbents

• Dussmann Group: Dussmann is one of Germany's largest facility management groups with a dedicated healthcare division providing cleaning, catering, technical building services and security to hospitals; comparable as a broad-line FM incumbent with healthcare vertical focus.
• WISAG: WISAG is a major German facility management and engineering services group whose Industry & Healthcare division delivers technical building services, medical technology maintenance and industrial services comparable to FACT's core offerings.
• SPIE Deutschland: SPIE is a leading European multi-technical facility services provider with German operations spanning technical building management, energy efficiency and IT services for healthcare and public-sector clients.
• Gegenbauer: Gegenbauer is a German full-service facility management company with significant healthcare expertise (cleaning, catering, technical services), competing in the same integrated-services segment as FACT in Northwest Germany.

Regional players

• Sana Kliniken: Sana is one of Germany's largest private hospital operators running ~50 facilities; relevant as a potential customer/buyer of integrated hospital FM services and as a comparable hospital-group operating model.
• Asklepios Kliniken: Asklepios operates ~170 healthcare facilities across Germany; comparable as a large hospital network that procures the same categories of facility, IT and support services that FACT provides, and which runs internal FM operations.
• Helios (Fresenius): Helios, part of Fresenius, operates ~90 hospitals across Germany and runs significant in-house technical, IT and support services, providing a comparable scale reference and a potential integrated-services customer or competitor.

Others

• DocuWare: DocuWare is a German document management and workflow automation vendor with strong healthcare footprint; comparable to FACT's Archive & Scan Center and AI-driven document processing capabilities, and a potential technology partner or competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/fact-gruppe

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FAC'T GmbH