What CoastTec does

CoastTec, operating legally as Coastal Business Machines, LLC and founded in 1988 in Randallstown/Eldersburg, Maryland, is the only APC-certified out-of-warranty service center and refurbisher/reseller for single-phase APC Uninterruptible Power Supplies (UPS) in the United States. The company holds an exclusive certified partnership with APC by Schneider Electric, dating to 1991, which gives it sole access to APC's Engineering Change Orders (ECO) database and authorizes it to perform component-level repair and factory-grade recertification on APC's single-phase UPS product line, including Smart-UPS (tower, rackmount, XL, and On-Line RT), Back-UPS, Back-UPS Pro, and Symmetra units. Its core technical asset is a proprietary 30-step recertification process — covering battery replacement, EPROM firmware flashing, oscilloscope waveform verification, battery/load/transfer constant adjustments, and 100% load testing — that restores units to APC factory standards under one- to two-year warranties.

The business runs on a hybrid revenue model. Hardware revenue comes from sales of factory recertified UPS units (156+ models, all TAA and BAA compliant) and RBC-compatible battery kits, priced at roughly 50% of equivalent new equipment, plus accessories such as Network Management Cards, XR battery packs, and step-down transformers. Recurring revenue comes from the Comprehensive Protection Plan (CPP), a fleet-level subscription in which customers pre-purchase service credits tied to predicted failure rates; non-recurring service revenue comes from Advanced Exchange and Repair-and-Return jobs. Distribution is direct — e-commerce storefront plus phone/email sales — targeting enterprise IT, healthcare, education (K-12 and district), manufacturing, retail, and reseller channels. The company is also R2V3 and RIOS certified for responsible electronics reuse, diverting an estimated 50,000 lbs of e-waste from landfills monthly and operating from a 62,500 sq ft Carroll County facility sized for 10 years of growth. Headcount is 11-50 employees; leadership comprises CEO Rick Corcoran, President Jon Sevel, and COO Adam Sevel.

Name

CoastTec

Legal name

Coastal Business Machines, LLC

Website

https://coasttec.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

CoastTec is the only APC-certified out-of-warranty service center and refurbisher of single-phase APC UPS in the United States, selling factory-recertified units, battery kits, and fleet-level service subscriptions to enterprise, healthcare, education, and government customers across the USA.

Ownership category

akta.pro rank

Product category

Refurbished Uninterruptible Power Supplies (UPS)

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045), Wholesale-Electronic Parts & Equipment, Nec (5065), Services-Computer Rental & Leasing (7377)

akta.pro primary industry

Replacement Parts, Maintenance & Service (UPS/Power Protection) (HDACAJAH)

Keywords

• Refurbished UPS systems
• APC UPS service
• Battery replacement kits
• Power protection services
• UPS fleet management

Headquarters

HQ city

Randallstown

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Refurbished UPS Hardware Sales: Sale of APC-certified pre-owned/refurbished single-phase UPS units including Smart-UPS, Back-UPS, Symmetra, and related power equipment. Units are recertified to APC factory standards and carry a one-year (up to two-year) warranty. The company offers over 156 models.
2. Battery Kits and Replacement Parts: Sale of APC RBC-compatible battery kits and XR battery packs. Kits are pre-assembled, tested, and certified, with connectors, recycling guides, and reusable packaging included. Customers return old kits using provided FedEx labels for proper recycling.
3. Repair and Return Services: Out-of-warranty repair and return service for single-phase APC UPS units. Customer units are serviced and returned with a limited warranty. Services include component-level repair by APC-trained technicians.
4. Advanced Exchange: Customers receive a replacement unit immediately while their original unit is being serviced. Quick turnaround to minimize downtime for critical power protection infrastructure.
5. Comprehensive Protection Plan (CPP): A fleet management service under which customers purchase service credits based on their estimated failure rate. CoastTec handles all UPS servicing, emergency replacements, and fleet tracking through an online CPP Tracker portal. Servicing is triggered by email notification without requiring new purchase orders. Covers entire UPS fleets even when exact unit composition is unknown.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

CoastTec sells factory-recertified refurbished single-phase APC Uninterruptible Power Supply (UPS) units, RBC-compatible battery replacement kits, and related accessories (network management cards, battery packs, step-down transformers, Symmetra modules). It also provides repair, advanced-exchange, and fleet management services—including the subscription-based Comprehensive Protection Plan (CPP)—for organizations operating large UPS fleets across the United States. The company is the only APC-certified out-of-warranty service center and refurbisher/reseller of single-phase APC UPS equipment in the USA.

Product overview

CoastTec offers a comprehensive portfolio of products and services centered on APC single-phase UPS (Uninterruptible Power Supply) units. The core offering consists of factory recertified/refurbished APC UPS units across multiple product lines: Smart-UPS (available in Tower, Rackmount, and XL configurations), Smart-UPS On-Line (RT series), Back-UPS, and Back-UPS Pro. Supporting products include RBC Compatible Battery Kits in 15+ models, XR Battery Packs for extended runtime, Network Management Cards for remote monitoring via SNMP, Step-down Transformers, and Symmetra components. Services include a 30-Step Recertification Process for restoring units, the Comprehensive Protection Plan (CPP) for fleet management, Advanced-Exchange for rapid replacement, and Repair and Return services. All products carry a one-year warranty and are TAA/BAA compliant.

Differentiator

Problem solved

Functional benefit

Products and services

• Refurbished APC Smart-UPS (Tower, Rackmount, XL) Network-grade power protection refurbished APC Smart-UPS units available in tower, rackmount (2U), and XL (extended runtime) configurations, intended for IT managers, CTOs, and enterprises protecting servers, switches, routers, and network devices.
• Refurbished APC Smart-UPS On-Line (RT) Double-conversion online UPS units available in 1–20 kVA capacities and 2U–12U form factors, with scalable runtime via compatible battery packs, intended for high-density and mission-critical applications.
• Refurbished APC Back-UPS Entry-level refurbished battery backup and surge protection units available from 350VA to 1500VA with USB connectivity, dataline surge protection, and cold-start capability, intended for home offices and small business IT setups.
• Refurbished APC Back-UPS Pro High-performance refurbished power protection units with automatic voltage regulation (AVR), sine wave output, LCD displays, and USB ports, intended for computers, routers, modems, and gaming consoles.
• Refurbished APC Symmetra Components Refurbished APC Symmetra LX intelligence modules (SYMIM5), battery modules (SYBT5), and power modules (SYPM2KU, SYPM4KP) for modular UPS systems.
• RBC Compatible Battery Kits Pre-assembled replacement battery cartridges for APC UPS units available in 15+ models (RBC5, RBC6, RBC7, RBC11, RBC32, RBC33, RBC43, RBC44, RBC48, RBC55, RBC59, RBC109, RBC123, RBC124), each including connectors, recycling guide, and reusable packaging, with prepaid FedEx return labels for old kit recycling.
• XR Battery Packs External battery packs including SUA24XLBP, SU48XLBP, SMX48RMBP2U, SURT192RMXLBP3U, and SURTA48XLBP for extending UPS runtime across various Smart-UPS configurations.
• UPS Network Management Cards Remote monitoring and control cards (AP9617, AP9619, AP9630, AP9631) enabling UPS network integration via web browser, SNMP, or command line interface, with environmental monitoring capabilities.
• Step-down Transformers Voltage conversion transformers (AP9626, AP9627, AP9621, SURT005, SURT003) converting 208V input to 120V output in rackmount and tower configurations.
• Repair and Return Service Component-level repair, recalibration, and testing of customer-owned single-phase APC UPS units by APC-trained technicians, with units returned under a limited warranty.
• Advanced-Exchange Service Exchange service in which customers receive a replacement unit immediately while their failed unit is serviced, minimizing downtime for critical power protection infrastructure.
• Comprehensive Protection Plan (CPP) Subscription-based fleet management program where customers purchase service credits based on estimated failure rates; CoastTec handles all UPS servicing, emergency replacements, and fleet tracking through an online CPP Tracker portal, with servicing triggered by email notification.
• 30-Step Recertification Process Service Rigorous 30-step factory recertification process performed by APC-certified technicians including battery replacement, charging circuit verification, firmware updates, calibration, transfer point testing, and full load testing to restore UPS units to APC factory condition.
• Fleet Management Service Lifecycle management services for UPS fleets including monitoring, maintenance scheduling, unit tracking, budget planning, and proactive prolongation through the Comprehensive Protection Plan.

Quantifiable outcome

• Cost savings of approximately 50% compared to buying new UPS units
• +5 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

One partnership is on record.

• APC by Schneider ElectriccoreStrategic or Co-development Partner · 1 January 1991Since 1991, CoastTec has been the exclusive certified partner of APC by Schneider Electric to provide repair services and refurbished products to customers throughout the USA. CoastTec is the only APC-certified out-of-warranty service center for single-phase APC UPS and the only APC-certified refurbisher/reseller in the United States. CoastTec has exclusive access to APC's Engineering Change Orders (ECO), enabling manufacturer-directed improvements to UPS units. The companies jointly offer the Comprehensive Protection Plan (CPP) under which CoastTec guarantees regular, timely service and emergency replacement for a customer's entire fleet of refurbished UPS.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Schneider Electric: Parent of APC and the supplier whose certification underpins CoastTec's exclusive position. Schneider offers its own global service, replacement, and refurbishment programs for the same UPS installed base, making it both a critical partner and the single largest competitive threat to CoastTec.
• Eaton: Global UPS and power management manufacturer (including Tripp Lite) with a broad service and replacement-parts portfolio. Compares to CoastTec as a multi-brand, multi-phase power provider serving the same enterprise and data-center customers, though Eaton is far larger and covers three-phase systems CoastTec does not.
• Vertiv: Critical digital infrastructure provider offering UPS, power management, and lifecycle services to data centers and enterprise IT. Vertiv's service and refurbishment programs compete for the same fleet-management budgets CoastTec targets, though its focus skews to three-phase, large-data-center deployments.
• CyberPower Systems: Manufacturer of consumer and commercial UPS systems (and surge protection) sold through retail and B2B channels. Competes with CoastTec on the new-unit side of the same customer budgets, and indirectly on the recertified UPS value proposition.
• Toshiba (Toshiba International Corporation - UPS division): Manufactures single- and three-phase UPS systems and offers service contracts to enterprise and industrial customers. A broad incumbent whose service portfolio overlaps with CoastTec's enterprise fleet-management positioning.
• ABB: Global power and automation company with a UPS and power-protection portfolio and field-services organization. A broad incumbent serving large industrial and data-center customers with overlapping service and lifecycle-management capabilities to CoastTec.

Direct peers

• S4 Energy Solutions: Independent service organization specializing in UPS and critical power equipment service, repair, and replacement across multiple OEMs. Directly comparable to CoastTec as a third-party UPS lifecycle-services provider competing for the same enterprise fleet-management RFPs.
• Critical Power Exchange: Marketplace and service channel for new, used, and refurbished UPS equipment. Operates in the same recertified/refurbished UPS niche as CoastTec, addressing similar cost-conscious enterprise and channel buyers.

Emerging players

• Sims Lifecycle Services: IT asset disposition (ITAD) and electronics-recycling services provider that handles enterprise hardware end-of-life, including power equipment. Adjacent to CoastTec's e-waste and refurbishment activities, and a potential partner or competitor in circular-economy IT services.
• Iron Mountain (Data Center & Asset Lifecycle Services): Provides secure IT asset disposition, data-center services, and equipment lifecycle management to enterprise and government customers. Adjacent to CoastTec's sustainability/ITAD angle and increasingly competitive for fleet-management and decommissioning RFPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/results?search_query=coasttec
• LinkedInlinkedin.com/company/1997573
• Xx.com/CoastTec

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CoastTec