i3 International
i3 International is a Toronto-based, family-owned provider of AI-powered video analytics and loss prevention solutions serving North American enterprise customers across quick-service restaurants, convenience and fuel retail, grocery, and adjacent verticals.
- Company typePrivate
- Founded1990
- HeadquartersToronto, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What i3 International does
i3 International is a privately-held, family-owned provider of AI-powered video analytics solutions headquartered in Toronto, Canada. Founded circa 1990, the company has operated for 35+ years in video surveillance and analytics, primarily serving North American enterprise customers in quick-service restaurants, convenience and fuel retail, grocery, and adjacent verticals including general retail, discount stores, education, commercial properties, government, and thrift retail.
The company's core platform combines proprietary AI analytics software with hardware (cameras, servers, encoders, storage, access control) and cloud-managed services. Software products include i3Ai Cloud (cloud analytics), i3Host (unified cloud management portal), CMS (centralized multi-site monitoring), SRX-Pro (on-premises NVR), and Video Pilot Client. Add-on AI modules include i3Ai Sentry (facial recognition), i3Ai Smart-ER (POS exception reporting), Alert Center, slip-and-fall detection, loitering detection, trajectory anomaly, obstruction detection, heat mapping, people counting, license plate recognition, smart sensor integration, and Velocity Drive-Thru Timer. The platform integrates with POS systems, payment terminals, access control, and thrift management systems to correlate transactional data with synchronized video. i3 holds US Patent 11948110 (granted April 2024) and maintains SOC 2 Type 2 and ISO 9001:2015 certifications. CEO is Jack Hoang.
i3 generates revenue across four streams: hardware sales, software subscriptions (CMS, i3Host, i3Ai Cloud, SRX-Pro, Video Pilot Client), managed services (i3 Concierge Silver/Gold Shield tiers, Smart Subscription Package), and professional services (installation, configuration, training, and out-of-warranty support at $125 first hour / $75 additional hours). Go-to-market combines direct enterprise sales targeting national QSR, grocery, and c-store chains, a certified channel partner program for resellers and integrators, and self-serve cloud product distribution for mid-market customers. Named enterprise customers include Tim Hortons, Burger King, Wendy's, Popeyes, Bojangles, Kroger, Whole Foods, Amazon, Goodwill, Five Below, Cosentino's, Weis, Vallarta, Cascades, Kent Companies/Minit Mart, El Paso, York School, and Marana School District.
i3 International firmographics
Firmographics- Name
- i3 International
- Legal name
- i3 International Inc.
- Website
- https://i3international.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- i3 International is a Toronto-based, family-owned provider of AI-powered video analytics and loss prevention solutions serving North American enterprise customers across quick-service restaurants, convenience and fuel retail, grocery, and adjacent verticals.
- Ownership category
- akta.pro rank
i3 International industry classification
Industry- Product category
- AI Video Analytics Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Video Analytics & AI Security Solutions Integration (LPR, Facial, Behavior) (BPAKAGAK)
- akta.pro secondary industries
- AI/Analytics Video Surveillance (Detection, LPR, People Counting) (HSAHACAF), Cloud Video Surveillance (VSaaS) Setup & Management (HSAHACAE)
Keywords
Where i3 International is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
i3 International business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales
Revenue model
- Hardware Sales: One-time sales of physical products including cameras, servers, encoders, storage systems, access control devices, and accessories. Hardware forms the foundation of video surveillance deployments.
- Software Licenses and Subscriptions: Recurring revenue from software platforms including CMS (Central Management Software), i3Host cloud management, i3Ai Cloud analytics, SRX-Pro, and Video Pilot Client. Typically sold as annual subscriptions.
- i3 Concierge Services: Premium support and managed services package providing ongoing monitoring, maintenance, and support for video surveillance and analytics systems.
- Professional Services: Installation, configuration, training, and consulting services. Out-of-warranty support priced at $125/hour for the first hour and $75/hour for additional hours.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Out-of-Warranty Support |
| Subscription | Annual | Concierge Plus Support Package |
| Hybrid | Annual | Enterprise Deployments |
Go-to-market motion4 records
Distribution channels3 records
Marketing channels8 records
i3 International product offering
Product offeringCore offering
i3 International sells an integrated AI-powered video analytics platform combining physical hardware (cameras, servers, encoders, storage, access control) with cloud-managed software services (i3Ai Cloud, i3Host, CMS, SRX-Pro, Video Pilot Client) and subscription-based support (i3 Concierge Services, Smart Subscription Package). The offering is purpose-built for loss prevention, safety monitoring, operational intelligence, and multi-location management in retail, QSR, convenience, grocery, education, and commercial environments.
Product overview
i3 International is an AI-powered video analytics platform that provides integrated solutions for loss prevention, safety monitoring, operational efficiency, and customer experience across retail, education, commercial, and thrift sectors. The portfolio consists of a unified software ecosystem built around a core AI engine that processes video, POS, and access data. The core platform includes CMS (Cloud Managed Services) for centralized multi-site management and i3Host as a unified portal for all i3 applications. Key AI-powered software modules include: i3Ai Sentry for facial recognition, i3Ai Smart-ER for POS exception reporting, Alert Center for intelligent alert management, and specialized detection modules (Loitering, Obstruction, Slip/Trip/Fall). Operational intelligence tools include Velocity Drive-Thru Timer, Trajectory Anomaly, Heat Mapping, People Counting, Employee Engagement, and License Plate Recognition. The company also offers comprehensive hardware (cameras, servers, encoders, storage, access control) and subscription support services (i3 Concierge, Smart Subscription Package). The platform is designed to scale from single locations to multi-site enterprises with SOC 2 Type 2 and ISO 9001:2015 certifications.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Improved staffing optimization through AI-driven labor scheduling recommendations
- +2 more outcomes
Companies that use i3 International
Customer profileNamed customers18 records
Segments7 records
Ideal customer profiles3 records
i3 International technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability9 records
Feature6 records
i3 International partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights5 records
i3 International competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
i3 International social profiles
Digital presencei3 International compliance and trust
Trust signalCompliance2 records
i3 International financial estimates
Financial estimateRevenue estimate
Valuation estimate
i3 International leadership team
Management profileNumber of profiles
Profiles1 record
i3 International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
i3 International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about i3 International
What does i3 International do?
i3 International sells an integrated AI-powered video analytics platform combining physical hardware (cameras, servers, encoders, storage, access control) with cloud-managed software services (i3Ai Cloud, i3Host, CMS, SRX-Pro, Video Pilot Client) and subscription-based support (i3 Concierge Services, Smart Subscription Package). The offering is purpose-built for loss prevention, safety monitoring, operational intelligence, and multi-location management in retail, QSR, convenience, grocery, education, and commercial environments.
Is i3 International a public or private company?
i3 International is a private company. It is classified as family owned and is currently operating.
When was i3 International founded?
i3 International was founded in 1990. It employs 101 to 250 people.
Where is i3 International based?
i3 International is headquartered in Toronto, Canada, in the North America region.
How does i3 International make money?
Four revenue lines are on record. Hardware Sales are the primary driver. The others are software Licenses and Subscriptions, i3 Concierge Services and professional Services.
Does i3 International have an API?
No public API is recorded for i3 International.
What industry is i3 International in?
i3 International's product category is AI Video Analytics Software. Its primary akta.pro industry code is BPAKAGAK, Video Analytics & AI Security Solutions Integration (LPR, Facial, Behavior), with a secondary code of HSAHACAF, AI/Analytics Video Surveillance (Detection, LPR, People Counting). Its NAICS code is 54151 and its SIC code is 7373.