What SemanticForce does

SemanticForce is a Kyiv-headquartered, privately held SaaS company founded in 2005 that operates an omnichannel media intelligence, analytics, and customer service platform for enterprise customers. The platform aggregates and analyzes data across news media (100K+ sources in 130-150 countries), social networks (Facebook, Instagram, YouTube, Twitter, TikTok, Telegram), blogs, forums, e-commerce review sites (500+), and messaging applications, addressing brand monitoring, sentiment analysis, competitive and pricing intelligence, multi-channel customer support, and digital risk protection. Its customer base is heavily enterprise, including Pfizer, Bayer, Takeda, Abbott, Polpharma in pharma/healthcare; Samsung, Sony, Huawei, KIVI in consumer electronics; L'Oréal, Colgate-Palmolive, VELUX in consumer goods/building materials; Škoda in automotive; Corteva in agriculture; Ipsos in market research; and UNDP, USAID, and the Council of Europe among government and international organizations.

The product suite is organized into nine integrated modules — Omnichannel HelpDesk, Social Media Listening, Ads Intelligence, Reviews Analytics, Media Monitoring, Pricing & Availability Intelligence, Omnichannel BI, Messengers Intelligence, and Digital Risk Protection — built on a proprietary neuro-symbolic AI stack that combines deep morphology, semantic, and ontological text analysis with a knowledge graph enrichment layer, branded aspect-level sentiment analysis (ALSA) at the product/SKU granularity, a proprietary Virality Graph for topic clustering, and a Visual AI engine for logo, OCR, object, and scene detection in image and video. Modalities covered include text, image, video, structured data, and multimodal interpretation across reviews and social content.

The company operates a sales-led, enterprise SaaS model with quote-based, custom pricing tied to data volume, channels, and modules. Distribution is dominated by direct enterprise field sales driven by website demo requests, supplemented by Tier-1 integration partnerships with Salesforce, Zendesk, Usedesk, Veeva, Slack, Google Analytics, Telegram, Pitcher, WhatsApp, and Skype. Headcount is reported in the 11-50 range, there are no disclosed funding rounds or revenue figures, and the platform earns third-party software review scores of 4.5-4.83 across Capterra, G2, and Software Advice.

Name

SemanticForce

Website

https://semanticforce.ai

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

SemanticForce is a Kyiv-based SaaS platform offering AI-powered omnichannel media monitoring, social listening, pricing intelligence, reviews analytics, and customer engagement for enterprise customers across pharma, healthcare, consumer goods, consumer electronics, automotive, retail, and government sectors in 130+ countries.

Ownership category

akta.pro rank

Product category

Social Media Analytics & Media Intelligence Software

NAICS

Software Publishers (51321)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)

akta.pro secondary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

Keywords

• Social media monitoring
• Media intelligence platform
• Brand reputation analytics
• Omnichannel customer engagement
• AI sentiment analysis

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: The company operates as a SaaS platform offering subscription-based access to its omnichannel media intelligence and customer service platform. Pricing is quote-based, suggesting enterprise-level contracts tailored to customer needs and data volumes.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

SemanticForce sells an AI-powered omnichannel media intelligence, analytics and customer service platform delivered as SaaS. The platform unifies nine integrated products — Omnichannel HelpDesk, Social Media Listening, Ads Intelligence, Reviews Analytics, Media Monitoring, Pricing & Availability Intelligence, Omnichannel BI, Messengers Intelligence, and Digital Risk Protection — enabling enterprise customers to monitor news, social media, forums, reviews, ads, pricing and messaging channels, analyze sentiment and trends, and engage customers from a single workspace.

Product overview

SemanticForce is an omnichannel media monitoring, analytics, and customer service platform powered by neuro-symbolic AI. The platform operates as a unified ecosystem comprising nine integrated products: Omnichannel HelpDesk for multi-channel customer support; Social Media Listening for monitoring conversations across social platforms; Ads Intelligence for tracking advertising campaigns; Reviews Analytics for aggregating e-commerce and review site feedback; Media Monitoring for news coverage analysis; Pricing & Availability Intelligence for competitive pricing insights; Omnichannel BI for data visualization and strategic insights; Messengers Intelligence for communication compliance monitoring; and Digital Risk Protection for brand security. The platform is powered by advanced semantic and visual analysis, combining deep text analytics with computer vision capabilities to provide comprehensive omnichannel intelligence across news, social media, forums, influencers, ads, pricing, and messaging channels.

Differentiator

Problem solved

Functional benefit

Brands

• Omnichannel HelpDesk: Engage across 50+ channels. Identify, prioritize, route and scale support with AI.
• Social Media Listening
• Ads Intelligence
• Reviews Analytics
• Media Monitoring
• Pricing & Availability Intelligence
• Omnichannel BI
• Messengers Intelligence
• Digital Risk Protection

Products and services

• Omnichannel HelpDesk AI-powered customer support platform enabling engagement across 50+ channels. Uses knowledge graph-based enrichment to flag critical issues, prioritize and route cases, and automate responses. Integrates with CRM, ERP, and other internal systems.
• Social Media Listening Deep listening platform providing immediate insights across Facebook, Instagram, YouTube, Twitter, TikTok, Telegram, blogs and forums. Delivers aspect-level sentiment, trend analysis and anomaly detection with customizable alerts, and integrates with help desk systems.
• Ads Intelligence Advertising intelligence platform collecting campaigns from Facebook, Google and Amazon. Provides deep semantic and visual insights to monitor distributor and competitor ads, track brand usage, product descriptions and prices, and identify counterfeits and illegal brand usage.
• Reviews Analytics Review monitoring and analytics platform aggregating reviews from 500+ e-commerce sites, app stores and review sites. Provides 360-degree view with aspect-level sentiment analysis, normalized ratings, and visual analysis of how the brand is represented in images.
• Media Monitoring News monitoring platform tracking 100K+ sources across 150 countries, covering online, print, social media, broadcast media and forums. Analyzes article comments, tracks virality, identifies topic clusters, and provides journalist meta-data for PR targeting.
• Pricing & Availability Intelligence Competitive pricing intelligence platform providing comparative views between products and competitors. Monitors pricing across thousands of e-commerce sites with flexible scanning schedules, dumping detection, and historical price analysis.
• Omnichannel BI Proprietary business intelligence platform for collecting, processing and visualizing large data sets with filtering, searching, segmentation and tailored reporting. Features ALSA visualization, Virality Graph, anomaly detection and zero-latency real-time updates.
• Messengers Intelligence Communication intelligence platform tracking manager communications with clients through messengers. Provides insights into customer behavior and perception while helping prevent compliance risks regarding company representative communications.
• Digital Risk Protection Digital risk protection engine detecting coordinated campaigns, malicious domains, inauthentic behavior and disinformation. Protects brand and digital assets from impersonation, and identifies, tracks and removes scammers, fraud and fakes at scale across more than 1 million tracked bots.

Quantifiable outcome

• Monitor 100K+ news sources in 130+ countries
• +4 more outcomes

Named customers22 records

Segments10 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability12 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• ZendeskcoreTechnology or IntegrationIntegration with Zendesk for help desk functionality. Enables seamless transfer of customer support data and metadata between platforms for enhanced customer service workflows.
• UsedeskcoreTechnology or IntegrationIntegration with Usedesk customer support platform. Provides enhanced help desk capabilities with SemanticForce's deep listening and analytics.
• SalesforcecoreTechnology or IntegrationIntegration with Salesforce CRM solution. Enables customer data synchronization and workflow automation between SemanticForce insights and Salesforce customer records.
• VeevacoreTechnology or IntegrationIntegration with Veeva Systems for pharmaceutical and healthcare industry workflows. Enables compliance-focused customer communication tracking and reporting for regulated industries.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SemanticForce

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SemanticForce