ResortCom International

What ResortCom International does

ResortCom International is a privately held B2B software and financial services provider exclusively serving the vacation ownership (timeshare) industry. Founded in 1985 as the internal servicing arm of a leading international vacation ownership developer, the company has evolved over four decades into an independent operator headquartered in Las Vegas with nearly 300 employees, serving dozens of resort developers and vacation clubs across multiple continents and managing more than 500,000 member accounts. Its core offering centers on ResortConnect, a proprietary, rules-based member services platform developed over three decades of interaction with resort developers, vacation clubs, travel clubs, and their members. The platform handles reservations, loan and maintenance fee account servicing, points-overlay systems supporting multiple membership structures (fixed weeks, floating weeks, split weeks, points, fractions, private residence clubs), contract management, inventory management, transfers, title changes, and bankruptcy processing, with built-in multi-currency, multilingual, and PCI-compliant capabilities.

ResortCom monetizes across several revenue streams: transaction fees on payment processing (over $1 billion in credit card transactions and over $500 million in cash transactions processed annually), recurring managed services for loan portfolio and maintenance fee billing, professional services including tax withholding trust administration, accounting, and custodial/lender support, and an in-house multilingual contact center that delivers 24/7/365 member services, reservations, and welcome calls. Pricing is bespoke and negotiated per developer relationship on multi-year contracts, and the company's go-to-market is sales-led, targeting enterprise vacation ownership developers and clubs directly rather than selling to individual consumers. The firm also operates UVC International (UVCI), an affiliated vacation club management entity overseeing six vacation clubs, which deepens its footprint in the club management vertical.

The company is led by an experienced executive team, including CFO Dennis Hershey (who returned to the firm in 2015 after prior CFO roles in the 1990s and hospitality leadership at Mandalay Resort Group and TLC Casino Enterprises), COO Dennis Morrissey (Notre Dame finance background, 25+ years in hospitality), and VPs covering call center operations, human resources, IT, and vacation clubs. The firm holds PCI DSS and GDPR-compliant certifications, has been recognized as an ARDY award finalist by ARDA for HR practices, and has no disclosed external venture capital or private equity backing, indicating founder/management ownership and organic growth. The company maintains Spanish-language support and a Latin American-facing site, and operates an affiliated marketing subsidiary (ResortCom Marketing LLC), reflecting its multi-continent commercial scope.

Name

ResortCom International

Legal name

ResortCom International, LLC

Website

https://corporate.resortcom.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

251–500 employees

Short description

ResortCom International provides proprietary ResortConnect software plus financial services, including payment processing, loan portfolio management, maintenance fee billing, and multilingual contact center support, to dozens of vacation ownership developers serving over 500,000 members across multiple continents.

Ownership category

akta.pro rank

Product category

Vacation Ownership Management Software

NAICS

Accommodation (721), Other Travel Arrangement and Reservation Services (56159)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Resort & Branded Residence Vacation Rental Management (BPAJAIAE)

akta.pro secondary industry

Corporate Billing, Statements, Chargeback & Dispute Management (THACAJAJ)

Keywords

• Vacation ownership software
• Timeshare financial services
• Loan portfolio management
• Maintenance fee billing
• Member account servicing

Headquarters

HQ city

Las Vegas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Financial Services: Revenue-generating services including loan portfolio management, maintenance fee billing, credit card processing, and collections. The company emphasizes they are a profit center, not a cost center, with the primary objective of generating revenue for supported companies.
2. Credit Card Processing: Processes credit card transactions for vacation ownership payments, including automatic monthly/yearly charges for loans and maintenance fees. Processes over $1 billion in credit card transactions annually.
3. Contact Center Services: Multilingual contact center handling reservations, welcome calls, member services, and general customer support for vacation ownership clubs and developers.
4. Custodial Services and Lender Support: Document safekeeping, promissory note management, and support for lending processes with partnering lending institutions.
5. Tax Withholding Trust Administration: Liaison services between trustees and developers for tax reporting requirements related to US and Canadian consumers.
6. Accounting Services: Financial reporting, bookkeeping, expense coding, account reconciliations, financial statement preparation, budgeting, forecasting, and business planning.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ResortCom International provides software solutions and financial services exclusively to the vacation ownership industry. Its proprietary ResortConnect platform handles reservations, loan and maintenance fee account servicing, membership systems, contract management, and inventory, while the company delivers credit card processing (over $1 billion annually), contact center support, custodial document services, and tax withholding trust administration for vacation ownership developers and their members.

Product overview

ResortCom International offers a unified platform centered on its proprietary ResortConnect software, complemented by financial services and contact center solutions. ResortConnect serves as the core technology powering vacation ownership management, while Financial Services and Contact Center Solutions function as integrated service modules that leverage the platform to deliver loan portfolio management, maintenance fee billing, payment processing, reservations, and member support.

Differentiator

Problem solved

Functional benefit

Brands

• ResortConnect: Proprietary vacation ownership management software platform providing reservations, payment processing, loan and maintenance fee account servicing, membership systems, contract management, and inventory management.

Products and services

• ResortConnect Proprietary rules-based vacation ownership management platform that handles reservations, loan and maintenance fee account servicing, points overlay systems, member accounts, contract creation and storage, inventory management, transfers and title changes, bankruptcy processing, and rentals/resort/HOA management with multi-currency support and PCI-compliant security. Sold to vacation ownership developers, resort groups, and vacation clubs.
• Financial Services Revenue-generating financial services for vacation ownership clubs and developers, including loan portfolio management, maintenance fee billing, credit card processing (over $1 billion in transactions processed annually), collections, custodial document services, promissory note management, and tax withholding trust administration for US and Canadian consumers.
• Contact Center Solutions Multilingual call center services that handle member reservations, welcome calls, inquiries, account management, and general support, empowering agents with ResortConnect to service members and guests on behalf of developer clients while maintaining customer satisfaction scores above 90%.

Quantifiable outcome

• Membership satisfaction scores consistently above 90%
• +5 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature11 records

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Interval International: Operates a vacation ownership exchange network serving timeshare developers and members globally, with services spanning reservations, member servicing, and club management — directly comparable to ResortCom's ResortConnect platform and developer-facing BPO model.
• RCI (Wyndham Exchange & Rentals): Largest timeshare exchange network, owned by Travel + Leisure Co., offering member services, reservation management, and developer-facing software to vacation ownership clubs worldwide — competes for the same developer BPO and software wallet as ResortCom.
• Equiant Financial Services: Specializes in receivables management, loan servicing, and billing for the timeshare and HOA industries — directly competes with ResortCom's financial services and loan portfolio management offerings.
• Vacation Innovations: Provides vacation ownership exchange, member services, and resale/transfer platforms to timeshare developers and owners — overlaps with ResortCom on transfer/title processing and member-facing reservation tools.
• Vacasa: Tech-enabled vacation rental management company handling reservations, housekeeping, and owner statements for a large portfolio of managed properties — comparable SaaS-plus-services B2B model in the adjacent short-term rental/resort management space.

Broad incumbents

• Sutherland Global Services: Large-scale BPO and digital transformation provider serving financial services, healthcare, and hospitality clients with contact center and back-office operations — overlaps with ResortCom's multilingual contact center and financial back-office offerings but across many verticals.
• Sonder Holdings: Tech-enabled hospitality operator managing apartments and short-stay properties with proprietary software for reservations, guest experience, and unit operations — comparable property-software-plus-services model in the broader lodging space.

Regional players

• Yatra: India-based online travel agency and corporate travel management platform with payment and expense solutions for business travel — adjacent overlap with ResortCom's payment processing and billing capabilities, primarily serving a different geography.

Emerging players

• BookingPal: Distribution and channel management technology for vacation rental managers and owners, providing API connectivity to OTAs — adjacent to ResortCom's inventory and reservation management capabilities in the short-term rental ecosystem.
• Cendyn: Hospitality CRM, loyalty, and revenue management software provider serving hotels and resort operators — partial overlap with ResortCom's customer engagement and member account management workflows in the broader hospitality SaaS category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ResortCom
• Xx.com/ResortComInt

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ResortCom International