Mindshift
Mindshift (Tokyo, founded 2007) sells LogicalMind TALK, a subscription AI chatbot with proprietary inference and similar-document search engines, plus LGWAN government variants and SEIDO AI training, serving Japanese municipalities, universities, insurers, and enterprises.
- Company typePrivate
- Founded2007
- HeadquartersTokyo, Japan
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Mindshift does
Mindshift Inc. (株式会社マインドシフト) is a Tokyo-headquartered AI software company, founded in 2007 and operating with 1-10 employees, that builds and sells the LogicalMind chatbot and document-search product line. Its flagship product, LogicalMind TALK, is a subscription AI chatbot for automating contact center, help desk, and FAQ inquiries; it is differentiated by a proprietary inference engine that performs fuzzy Q&A matching without requiring exact keywords or pre-authored scenarios, complemented by LogicalMind SCOPE, a patented similar-document search engine (Patent No. 7300237, granted June 2023) that retrieves semantically related content from manuals and technical documents. The portfolio is sold in tiered subscriptions (LIGHT, PRO, ENTERPRISE) starting at 50,000 JPY/month, with a dedicated LGWAN variant for Japanese government secure networks, and is delivered through direct sales, public procurement, OEM integration (e.g., Mobile Life Japan), and vertical channel partners (e.g., Signas for sports). In April 2026 Mindshift added SEIDO, an AI adoption training program (400,000 JPY per participant) run from a newly created Education Training Team, extending monetization from software into advisory services. Customers span Japanese municipalities (Funabashi, Ozu, Yoneoka, Misato, Chiyoda Ward), universities (Hokkaido University of Science), insurers (Ippet Sompo, Japan Non-Life Insurance Agents Association), automotive electronics (Yupiteru), printing (Tosho Insatsu), telecom (NTT DOCOMO Chiba Branch), and sports (Tochigi SC).
Mindshift firmographics
Firmographics- Name
- Mindshift
- Legal name
- 株式会社マインドシフト
- Website
- https://mindshift.co.jp
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Mindshift (Tokyo, founded 2007) sells LogicalMind TALK, a subscription AI chatbot with proprietary inference and similar-document search engines, plus LGWAN government variants and SEIDO AI training, serving Japanese municipalities, universities, insurers, and enterprises.
- Ownership category
- akta.pro rank
Mindshift industry classification
Industry- Product category
- AI Chatbot Software
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF)
- akta.pro secondary industries
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Question Answering & Retrieval-Augmented Generation (RAG) (HDAAADAC), Q&A and Knowledge Discovery Platforms (BPAMAAAF), AI-Powered Tutoring & Study Assistant Platforms (EDANAGAD)
Keywords
Where Mindshift is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices2 records
Markets served
Mindshift business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- LogicalMind TALK Subscription: Cloud-based AI chatbot service provided on subscription model. Offers multiple tiers (LIGHT, PRO, ENTERPRISE) with varying inquiry limits and features. Revenue generated through monthly/annual subscription fees plus optional usage-based charges for excess inquiries.
- LogicalMind for LGWAN: Government network version of AI chatbot service for Japanese government agencies requiring secure network environment deployment.
- Enterprise Custom Solutions: Custom enterprise deployments including on-premises installations and OEM integrations with customer systems.
- AI Training Services (SEIDO): AI implementation training program for enterprises focusing on organizational decision structure redesign. Provides 5-day intensive training for practical AI adoption.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | LogicalMind TALK LIGHT Plan - Entry-level chatbot service |
| Subscription | Monthly | LogicalMind TALK PRO Plan - Mid-tier professional service |
| Subscription | Monthly | LogicalMind TALK ENTERPRISE Plan - Full-service enterprise solution |
| Subscription | Monthly | LogicalMind for LGWAN - Government network version |
| Unit Pricing | Multi-year contract | SEIDO AI Training Program |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Mindshift product offering
Product offeringCore offering
Mindshift develops and sells the LogicalMind TALK AI chatbot platform, a cloud-based service built on a proprietary inference engine that matches user questions against FAQ databases without requiring exact keyword/scenario matching, enabling fuzzy search and handling of imprecise inputs. The company also offers LogicalMind SCOPE for similar document search across manuals and technical documents, a government-network variant (LogicalMind for LGWAN), and the SEIDO AI adoption training program. Primary customers are Japanese enterprises, local governments, educational institutions, and insurance organizations seeking to automate customer/employee inquiry handling.
Product overview
Mindshift (株式会社マインドシフト) is an AI technology company that provides a chatbot platform centered on its proprietary inference engine and similar document search technology. The core product is LogicalMind TALK — a text-based AI chatbot for automating contact center, help desk, and FAQ inquiry responses — offered across multiple tiers (LIGHT, PRO, ENTERPRISE) and variants (LogicalMind for LGWAN for government networks). Add-on capabilities include LogicalMind SCOPE for similar document retrieval from manuals and technical documents, and the Metasonic BPM tool for process automation. The company also offers SEIDO, a structured AI adoption training program focused on redesigning organizational decision-making structures for practical AI integration. All core AI services are built on Mindshift's proprietary inference engine, which enables fuzzy matching and tolerant Q&A processing without exact keyword or scenario matching.
Differentiator
Problem solved
Functional benefit
Products and services
- LogicalMind TALK
- LogicalMind SCOPE
- LogicalMind for LGWAN
- University Entrance Examination Inquiry Chatbot (大学入試問合せ用チャットボット)
- COVID-19 Vaccination Inquiry Chatbot (ワクチン接種に関する問合せチャットボット)
- SEIDO (AI Training Program / 教育研修サービス)
- Metasonic Suite (メタソニック)
Quantifiable outcome
- Inquiry response available 24/7 without additional staffing
- +2 more outcomes
Companies that use Mindshift
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
Mindshift technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature5 records
Mindshift partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor.
- 株式会社栃木サッカークラブ / 株式会社シグアス (Tochigi SC / Signas)minorSales partner株式会社シグアス provides LogicalMind chatbot to J2 League team Tochigi SC for supporter inquiries. Mindshift's AI chatbot deployed on official club website to handle stadium, COVID, and fan service inquiries.
- 株式会社パソナ (Pasona)minorMindshift provides LogicalMind chatbot for Chiyoda Ward's integrated window service operations contracted to Pasona. AI chatbot helps standardize citizen service quality and reduce complex window service workload.
- 株式会社Mビジュアル (M Visual)minorStrategic partnership for hotel and tourism facility AI concierge service development. M Visual (TB Group subsidiary) to offer Mindshift's AI engine for multilingual hotel concierge services starting spring 2020, addressing hospitality labor shortages.
- 北海道科学大学 (Hokkaido University of Science)minorJoint research on AI-powered student support services starting November 2019. Research focuses on using Mindshift's inference engine and similar document search engine to improve career guidance quality while reducing faculty workload.
- 株式会社夢真ホールディングス (Yumeshin Holdings)minorCapital and business partnership established September 2016. Mindshift provides AI-related technical training and knowledge to Yumeshin engineers, while Yumeshin provides engineers for Mindshift's technology development needs. Partnership aimed at addressing AI engineering talent acquisition challenges.
Scale indicators4 records
Recent moves11 records
Expansion highlights6 records
Mindshift competitors and assessment
Company assessmentBroad incumbents
- SoftBank (LINE Yahoo): Major Japanese internet conglomerate offering broad AI/chatbot capabilities via LINE and Yahoo Japan. Overlaps with Mindshift's Japanese enterprise chatbot and LINE integration use cases as part of a much wider portfolio.
- Microsoft (Power Virtual Agents / Copilot Studio): Major enterprise software vendor with Power Virtual Agents/Copilot Studio for chatbot building, including Japanese-language support. Represents a structural threat as a broad incumbent competitor in the enterprise chatbot category.
- Salesforce: Global CRM/enterprise platform with Einstein Bots for customer service automation. Comparable as an enterprise chatbot competitor for the same target customers (insurance, large enterprises) Mindshift serves.
- NTT Data: Large Japanese IT services group offering enterprise AI solutions including chatbots and contact-center automation. Comparable as a competitor for Japanese enterprise/government AI chatbot RFPs but with vastly broader service portfolio.
Direct peers
- ChatPlus: Japanese AI chatbot SaaS provider targeting SMB and enterprise customer support automation. Directly comparable in product category (FAQ-driven AI chatbots), pricing tier model, and Japan-only focus.
- Zeals: Tokyo-based conversational AI company providing chatbot solutions for marketing, customer engagement, and automated inquiry response across messaging platforms. Overlaps with Mindshift's chatbot focus and LINE integration.
- PKSHA Technology: Japanese AI/NLP vendor with machine learning and natural language processing products including chatbot and customer-interaction solutions. Comparable in NLP foundation and Japanese enterprise customer base.
- KARAKURI: Tokyo-based AI chatbot vendor specializing in FAQ-style customer service automation for Japanese enterprises. Directly comparable to Mindshift's LogicalMind TALK in product, target customer (enterprise contact centers), and Japanese-language NLP focus.
- SAKIYOMI: Japanese AI chatbot vendor (formerly known as AI Messenger) offering LINE-integrated customer support automation. Comparable in target market (Japanese enterprise/SMB customer service) and LINE channel integration similar to Mindshift's LINE Official Account feature.
- Intercom: Global AI-first customer service platform with chatbot (Fin AI Agent) and help-desk automation. Comparable in core chatbot/FAQ automation product, although operating at much larger scale and broader geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mindshift compliance and trust
Trust signalCompliance2 records
Mindshift financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mindshift leadership team
Management profileNumber of profiles
Profiles8 records
Mindshift funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mindshift M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mindshift
What does Mindshift do?
Mindshift develops and sells the LogicalMind TALK AI chatbot platform, a cloud-based service built on a proprietary inference engine that matches user questions against FAQ databases without requiring exact keyword/scenario matching, enabling fuzzy search and handling of imprecise inputs. The company also offers LogicalMind SCOPE for similar document search across manuals and technical documents, a government-network variant (LogicalMind for LGWAN), and the SEIDO AI adoption training program. Primary customers are Japanese enterprises, local governments, educational institutions, and insurance organizations seeking to automate customer/employee inquiry handling.
Is Mindshift a public or private company?
Mindshift is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mindshift founded?
Mindshift was founded in 2007. It employs 1 to 10 people.
Where is Mindshift based?
Mindshift is headquartered in Tokyo, Japan, in the Asia region.
How does Mindshift make money?
Four revenue lines are on record. LogicalMind TALK Subscription is the primary driver. The others are logicalMind for LGWAN, enterprise Custom Solutions and AI Training Services (SEIDO).
Who are Mindshift's main competitors?
Broad incumbents on record are SoftBank (LINE Yahoo), Microsoft (Power Virtual Agents / Copilot Studio), Salesforce and NTT Data. Direct peers are ChatPlus, Zeals, PKSHA Technology, KARAKURI, SAKIYOMI and Intercom.
Does Mindshift have an API?
No public API is recorded for Mindshift.
What industry is Mindshift in?
Mindshift's product category is AI Chatbot Software. Its primary akta.pro industry code is HDAAADAF, Conversational NLP & Dialogue Management (chatbots, agents), with a secondary code of HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs). Its NAICS code is 541511 and its SIC code is 7372.