Striata
Striata provides enterprise digital customer communication management (CCM) software — including secure document delivery, electronic bill presentment and payment, and email marketing — to regulated industries such as financial services, insurance, utilities, retail, and telecommunications. It now operates as a Doxim subsidiary.
- Company typePrivate
- Founded1999
- HeadquartersNew York, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Striata does
Striata is a digital customer communication management (CCM) software provider founded in 1999 and headquartered in Johannesburg, with regional offices in New York, London, and Sydney. The company enables large enterprises to replace paper-based customer communications with secure, multichannel digital alternatives spanning email, SMS, mobile apps, web portals, and WhatsApp. In September 2020, Striata was acquired by Doxim, a digital-first CCM platform, and now operates as a subsidiary under the Doxim brand with the Striata website redirecting product information to doxim.com.
The platform is built around a central Digital Customer Communication engine and a modular set of components: Secure Document Delivery (SDD), Secure Document Repository (SDR), Secure Document Presentation (SDP), Electronic Bill Presentment and Payment (EBPP), and an Email Marketing suite that includes a theme-based Layout Editor and a List Manager for segmentation. Technology is offered in both Cloud/SaaS and on-premise deployment models, with security architecture emphasized across the document lifecycle (creation, distribution, storage, presentment, and evaluation). Industry-specific solutions target Financial Services, Insurance, Retail, Telecommunications, and Utilities — verticals where regulatory compliance, document security, and high-volume customer communications are mission-critical.
Striata's revenue model combines recurring SaaS subscription fees with complementary professional services covering strategy, creative design, data services, campaign management, paperless adoption programs, and technical support. The go-to-market is direct enterprise field sales through the four regional offices, with quote-based pricing and no publicly disclosed tiers. Named enterprise customers include Chubb Insurance, ABSA Stockbrokers, Shop Direct, City of Tallahassee, IREA, and Glacier, with 51–100 employees supporting the global operation. Strategic partnerships with RRD (R.R. Donnelley) for print/logistics and Speedpay for payments extend the platform into adjacent workflow steps.
Striata firmographics
Firmographics- Name
- Striata
- Legal name
- Striata
- Website
- https://striata.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Striata provides enterprise digital customer communication management (CCM) software — including secure document delivery, electronic bill presentment and payment, and email marketing — to regulated industries such as financial services, insurance, utilities, retail, and telecommunications. It now operates as a Doxim subsidiary.
- Ownership category
- akta.pro rank
Striata industry classification
Industry- Product category
- Customer Communication Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)
- akta.pro secondary industries
- Biller Direct EBPP Platforms (FSAMAJAA), Enterprise Content Management (ECM) Suites (HDAEAGAB)
Keywords
Where Striata is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Striata business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Platform (SaaS/Cloud): The Striata platform can be deployed as a Cloud/SaaS solution (Software as a Service) where customers access the platform on a subscription basis. Deployment options include cloud hosting by Striata or on-premise installation.
- Professional Services: Services include strategy consulting, creative design, data services, campaign management, paperless adoption programs, and technical support. These complement the software platform.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Striata product offering
Product offeringCore offering
Striata provides a Digital Customer Communication Management (CCM) platform that enables enterprise organizations to generate, securely distribute, store, and present customer documents and bills across digital channels including email, SMS, mobile apps, and web portals. Its offerings include a Secure Documents suite, Electronic Bill Presentment and Payment (EBPP), an Email Marketing platform with layout and list management tools, and Multichannel Communication orchestration. The platform is complemented by professional services covering strategy, paperless adoption, data services, campaign management, creative design, and technical support, available via Cloud/SaaS or on-premise deployment.
Product overview
Striata offers a comprehensive Digital Customer Communication Management (CCM) platform designed for enterprise-scale organizations. The platform follows a modular architecture centered on the Digital Customer Communication platform, complemented by specialized product suites including Secure Documents (with SDD, SDR, SDP sub-modules), Email Marketing (with Layout Editor and List Manager), and EBPP solutions. Additional offerings include Multichannel Communication, Digital Transformation Drivers, Digital Communication Health Check, and Single View of Customer Communication services. The platform supports industry-specific solutions for Financial Services, Insurance, Retail, Telecommunications, and Utilities. Striata was acquired by Doxim in September 2020 and now operates under the Doxim brand.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- City of Tallahassee exceeded 3-year paper bill suppression target of 12% in just 10 months
- +2 more outcomes
Companies that use Striata
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
Striata technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Striata partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- RRDcoreRRD (R.R. Donnelley) and Striata partnered to help organizations achieve high quality personalised customer communication. RRD brings printing and logistics capabilities while Striata provides digital communication expertise, enabling innovative working methods and faster communication with reduced operational costs.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Striata competitors and assessment
Company assessmentMarket position
Strengths5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Striata social profiles
Digital presenceStriata financial estimates
Financial estimateRevenue estimate
Valuation estimate
Striata leadership team
Management profileNumber of profiles
Profiles2 records
Striata funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Striata M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Striata
What does Striata do?
Striata provides a Digital Customer Communication Management (CCM) platform that enables enterprise organizations to generate, securely distribute, store, and present customer documents and bills across digital channels including email, SMS, mobile apps, and web portals. Its offerings include a Secure Documents suite, Electronic Bill Presentment and Payment (EBPP), an Email Marketing platform with layout and list management tools, and Multichannel Communication orchestration. The platform is complemented by professional services covering strategy, paperless adoption, data services, campaign management, creative design, and technical support, available via Cloud/SaaS or on-premise deployment.
Is Striata a public or private company?
Striata is a private company. It is classified as corporate owned and is currently acquired.
When was Striata founded?
Striata was founded in 1999. It employs 51 to 100 people.
Where is Striata based?
Striata is headquartered in New York, United States, in the North America region.
How does Striata make money?
Two revenue lines are on record. Software Platform (SaaS/Cloud) is the primary driver. The others are professional Services.
Does Striata have an API?
No public API is recorded for Striata.
What industry is Striata in?
Striata's product category is Customer Communication Management Software. Its primary akta.pro industry code is MPAAAIAL, Customer Communications Management (CCM) & Transactional Messaging, with a secondary code of FSAMAJAA, Biller Direct EBPP Platforms. Its NAICS code is 518 and its SIC code is 7372.