What Openfind does

Openfind Information (網擎資訊) is a Taiwan-based enterprise software company founded in January 1998 that builds and sells a comprehensive suite of email, email-security, archiving, compliance, and AI products primarily to Taiwan government agencies and Asia-Pacific enterprises. Its flagship product is Mail2000, a self-hosted enterprise email system scaled to 20,000 accounts per server, complemented by MailGates (an email security gateway with reported 90%+ spam/phishing effectiveness), MailBase (an email-archiving and eDiscovery platform with a proprietary search-engine architecture rather than a relational database), MailAudit (DLP and content-policy enforcement), SecuShare (secure file sharing), MailCloud Messenger/MM with CYBERCHAT branding in Japan (enterprise instant messaging), OES (enterprise search used by the National Archives Administration across 460 million records), and — most recently — Ciao, a generative AI Q&A engine integrating OpenAI, Google, and Anthropic models under a single auditable enterprise subscription with optional local-LLM deployment for data sovereignty.

The company operates a hybrid go-to-market: direct enterprise sales for on-premises deployments, the Taiwan government joint cloud-procurement platform (where it has been listed for 11 consecutive years serving 3,000+ government agencies), the self-serve MailCloud SaaS portal for SMBs, and a Japan channel partner (selling the product as CyberMail, recently listed on the Tokyo Stock Exchange). Pricing is per-seat subscription (e.g., Ciao at NTD 300/account/month; MailCloud EaaS for government at ~NTD 3,900/month per 100 users), supplemented by perpetual-license, annual-maintenance, and professional-services revenue. The customer base is concentrated in Taiwan public sector and large enterprises across manufacturing, financial services, healthcare, and retail, with disclosed logos including Zyxel, Honda Taiwan, Ve Wong, Career Technology, Sinotech Engineering, Burger King Taiwan, St. Martin's Hospital, a large Taiwanese commercial bank, Hualien County Government, and the National Archives Administration. Revenue is not publicly disclosed, and the company is privately held with no known institutional funding rounds.

Management information, cap table, and revenue figures are not disclosed. Certifications include ISO 27001, ISO 27017, ISO 27018, and ISO 27550, with explicit GDPR and EU AI Act compliance positioning for AI features. Recent strategic signals include 25%+ annual sales growth in the government sector, ~124x AI feature usage growth over six months, the 2024 National Rock Award (Taiwan's highest SME honor), and the 2026 launch of Mail2000 V8.

Name

Openfind

Legal name

Openfind Information

Website

https://openfind.com.tw

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

Openfind (網擎資訊), a Taiwan software company founded in 1998, sells enterprise email, security, archiving, and AI products (Mail2000, MailGates, MailBase, Ciao) to Taiwan government agencies and Asia-Pacific enterprises via on-premises, cloud (MailCloud), and channel sales.

Ownership category

akta.pro rank

Headquarters

HQ city

Taipei

HQ country

Taiwan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing (On-Premises): Openfind sells on-premises software licenses for Mail2000, MailGates, MailBase, and related products to enterprise and government customers. Revenue is generated through perpetual or subscription licenses with annual maintenance/support fees.
2. Cloud Services (SaaS) - MailCloud: MailCloud brand provides cloud-based email and collaboration services on a subscription basis. Includes Email as a Service (EaaS), file sharing cloud, and instant messaging (MM). Government co-procurement contract pricing at NTD 3,900/month for 100 users.
3. AI Services - Ciao: Ciao AI Q&A engine is sold at NTD 300 per account per month, providing unlimited enterprise-grade AI model access (ChatGPT, Gemini, Claude) under a unified subscription.
4. Professional Services: Implementation, customization, and technical support services provided during product deployment, contributing to overall revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Openfind develops and sells enterprise email, email security, email archiving, secure file sharing, enterprise instant messaging, and AI Q&A software products, sold both as on-premises licenses and as cloud (SaaS) services under the MailCloud brand. The company's flagship Mail2000 email system, MailGates security gateway, MailBase archiving platform, and Ciao generative AI engine target Taiwan government agencies, large enterprises, and regulated industries across Asia.

Product overview

Openfind is a Taiwan-based enterprise software company founded in 1998, offering a comprehensive suite of email and communication products. The core product is Mail2000, an enterprise email system, complemented by cloud service MailCloud (EaaS). The product portfolio spans email security (MailGates), email archiving (MailBase with AI capabilities), email audit (MailAudit), secure file sharing (SecuShare), enterprise instant messaging (MailCloud Messenger/MM), and enterprise search (OES). The company has expanded into AI with Ciao, a generative AI Q&A engine integrating multiple AI models. Products are offered both as on-premises installations and cloud/SaaS services, with MailBase supporting hybrid cloud architecture. The company serves government agencies, financial institutions, and enterprises across Taiwan, Japan, Southeast Asia, and emerging markets.

Differentiator

Problem solved

Functional benefit

Brands

• MailCloud: Enterprise cloud email and communication services platform offering MailCloud Messenger for enterprise instant messaging and collaboration.
• Ciao
• MailBase
• Mail2000
• MailGates
• CyberMail
• SecuShare

Products and services

• Mail2000 Enterprise email server system supporting up to 20,000 accounts per single server, with integrated WebMail, mobile mail sync, calendar synchronization, multi-domain centralized management, and distributed authorization. Sold in Japan under the CyberMail brand.
• MailCloud (EaaS) Cloud-based enterprise email service (Email as a Service) providing secure email, file sharing cloud, and work instant messaging for government agencies and enterprises, with 11 consecutive years of Taiwan government co-procurement approval.
• MailGates Email security gateway providing dual-core protection with Commtouch behavior analysis engine for real-time virus defense, spam filtering (including image spam and PDF spam), and phishing/social engineering protection. Achieves 90%+ filtering effectiveness.
• MailBase Email archiving system with AI-powered search engine for compliance, audit, and eDiscovery. Uses search engine architecture (not database-based) for real-time indexing with 5-second search across millions of emails. Includes AI summarization, multi-email summarization, email context analysis, Teams archiving, and distributed search.
• MailAudit Email audit system providing DLP (Data Loss Prevention) functionality with automatic encryption of emails containing sensitive keywords, traffic control (QoS), and whitelist management.
• Ciao Enterprise AI Q&A engine integrating multiple AI models (ChatGPT, Gemini, Claude) enabling employees to freely switch between AI models, with enterprise-grade management, audit trails, and data security compliance. Priced at NTD 300 per account per month.
• SecuShare / SecuShare Pro Secure file sharing platform for enterprises, enabling secure file sharing with data loss prevention and access control features.
• ArkEase Pro Enterprise secure file management system for secure data storage and sharing within enterprise environments.
• MailCloud Messenger (MM) Enterprise instant messaging platform with Zoom integration, presentation sharing, enterprise address book, thread discussions, permanent message/file archiving, and search capabilities. Sold in Japan under the CYBERCHAT brand.
• OSecure Cloud security service for Microsoft 365 mailbox and message backup archival.
• Enterprise Search (OES) Enterprise search software providing massive data search engine for government agencies and enterprises, capable of processing hundreds of millions of records with sub-second query response. Used by National Archives Administration for 460 million records.
• TAS (Threat Analysis Service) Threat analysis reporting service providing account risk analysis for non-EaaS users, complementing the account security threat analysis monthly report.

Quantifiable outcome

• AI feature usage grew ~124x in 6 months
• +5 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability11 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core and minor.

• OpenAI (GPT models)coreTechnology or IntegrationOpenfind integrates OpenAI's GPT models (GPT-5, GPT-4.1, GPT-4.1 mini) into its Ciao AI enterprise Q&A engine, offering these as enterprise-grade AI capabilities to Openfind customers under a unified subscription.
• Google (Gemini models)coreTechnology or IntegrationOpenfind integrates Google Gemini models (Gemini 2.5 Pro, Gemini 2.5 Flash) into its Ciao AI platform, providing logical reasoning and real-time conversational AI capabilities to enterprise customers.
• Anthropic (Claude models)coreTechnology or IntegrationOpenfind integrates Anthropic Claude models (Claude Sonnet 4.5, Claude Haiku 4.5) into Ciao AI, offering long-document summarization, content polishing, and natural conversational AI for enterprise use cases.
• Taiwan Mobile (台灣大哥大) - Cloud PartnershipminorStrategic or Co-development PartnerTaiwan Mobile's 雲端智慧雲 (Cloud Intelligence Cloud) uses Mail2000 as its email cloud platform solution, reselling Openfind's Mail2000 technology to Taiwan Mobile's enterprise customers.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Forcepoint: Enterprise DLP and email/insider-threat security vendor. Comparable to Openfind's MailAudit DLP and MailGates email security in regulated, compliance-driven accounts.
• Mimecast: Enterprise email security, archiving and compliance SaaS provider. Comparable product mix (security gateway, archiving, DLP) and target customers (mid-market and large regulated enterprises) make it a direct international analog to Openfind's enterprise stack.
• Trend Micro: Japan-rooted global cybersecurity vendor with strong APAC enterprise presence. Comparable as a regional incumbent competing with Openfind in Japan, Taiwan and SEA enterprise security budgets.
• Proofpoint: Global enterprise email security, archiving and DLP vendor serving large enterprises and regulated industries. Overlaps directly with Openfind's MailGates, MailAudit and MailBase use cases and competes for the same buyer personas (CISO/IT, compliance), though at much larger scale and with broader geographic reach.
• Barracuda Networks: Email security, archiving and backup vendor widely adopted by SMBs and mid-market enterprises. Closely comparable to Openfind's MailGates/MailBase positioning for mid-sized organizations across multiple regions.
• Microsoft (Exchange Online / Microsoft 365): Dominant enterprise email and collaboration platform with bundled security and compliance. The primary alternative buyers weigh against Openfind's standalone email, archiving and AI products.

Others

• Zoom (Zoom Team Chat / messaging): Existing integration partner for MailCloud Messenger; comparable as an enterprise messaging and collaboration vendor whose bundled offering could substitute for Openfind's MM product in customer roadmaps.

Direct peers

• Hornetsecurity: European email security and backup SaaS provider. Direct functional equivalent of Openfind's MailGates, MailBase and MailAudit offering, particularly comparable for SMB/enterprise customers and managed service provider channels.
• Cellopoint: Taiwan-headquartered email security vendor offering anti-spam, anti-virus and archiving solutions. Closest Asia-Pacific peer competing head-to-head with Openfind in Taiwan enterprise and government accounts.

Regional players

• Reddo (Rockwell): Taiwan enterprise software and IT services provider overlapping with parts of Openfind's enterprise messaging/email business. Comparable as a domestic Taiwan vendor in the same buyer base.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Openfind
• LinkedInlinkedin.com/company/openfind-inc.

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Openfind