What Kisio does

Kisio is a French mobility consulting and operational services firm and a wholly-owned subsidiary of Groupe Keolis (itself majority-owned by SNCF Group), created in 2015 and headquartered at 20 rue Hector Malot, 75012 Paris (legal entity Kisio Services & Consulting, RCS 491 608 675). The company is organized around five integrated solution areas covering the full mobility lifecycle — strategic consulting and innovation, omnichannel passenger experience and customer relations (11 contact centers, 100% in France, 450+ Mobility Advisors, 12M+ annual interactions), connected mobility and ITS systems transformation (150+ specialized consultants), operational exploitation and supervision (53 SI exploitation experts, 600K+ supervised TAD/TPMR trips per year, 1,100 event-transport quotes annually), and carbon-reduction/QSE/RSE performance (350+ missions and 300+ audit-days per year).

Proprietary technology assets include the HSE Perform / Les Experts HSE digital risk-management platform with 20,000+ users deployed across La Poste Groupe, SNCF Gares & Connexions and SNCF Réseau; Power BI fraud-analytics dashboards for SNCF TER (130,000+ surveys, 10 BU TER and 2 Sociétés Dédiées, 10,000+ circulations annually); an environmental-training LMS hosting the Universite du Matériel program (1,000 trainees/yr, 18 programs, 9/10 satisfaction); regional CRM platforms connecting ticketing, TAD/TPMR, MaaS, journey planners and reporting; and omnichannel mobilité centrales combining voice, web, chatbot, tchat, email, SMS and social back-office. Integrations span Microsoft Power BI, CRM, billettique, TAD/TPMR, MaaS, YouTube embed, Google Analytics 4, and AI-driven conversational and analytics layers.

Revenue is generated through negotiated multi-year B2B contracts across professional services, managed services and subscription SaaS — specifically strategic consulting, delegated operational exploitation, omnichannel contact-center services, professional training (Qualiopi-certified), and the HSE Perform platform. Pricing is not publicly disclosed; clients (French mobility organizing authorities, transport operators including SNCF Voyageurs, large enterprises like La Poste Groupe, and regional governments such as Région Sud and Région Pays de la Loire) initiate engagement via a direct project-inquiry form. The company employs 850 people across 14 French agencies, holds ISO 9001, ISO 14001, ISO 26000 Engagé RSE Exemplaire, Qualiopi and Service France Garanti certifications, and reported €66.5M in revenue on its corporate vision page.

Name

Kisio

Legal name

Kisio Services & Consulting

Website

https://kisio.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

Kisio, a wholly-owned Keolis Group (SNCF) subsidiary founded in 2015, provides integrated mobility consulting, omnichannel passenger-relations services, and HSE/ITS technology platforms to French mobility organizing authorities, transport operators, and large enterprises such as SNCF, La Poste Groupe, and regional governments.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Conseil stratégique et innovation: Kisio provides strategic consulting to mobility authorities and operators, covering mobility strategy, digital transformation, innovation design, and project management. Engagements span multi-year advisory mandates and project-based consulting missions.
2. Exploitation opérationnelle déléguée: Kisio operates transport networks and services on behalf of clients: PC Transport supervision, TAD/TPMR services, event transport, substitution services, multimodal pole management, and bike shelter operations. These are ongoing operational service contracts.
3. Relation clients voyageurs: Kisio operates omnichannel customer contact centers (11 centers, 100% French) for mobility authorities and operators, handling 12 million omnichannel interactions per year with 450+ Mobility Advisors. Services include information provision, reservation handling, complaint management, and passenger engagement across voice, digital, social, and messaging channels.
4. Formation professionnelle: Kisio designs and delivers training programs in environmental management, HSE, and mobility-specific skills, certified under Qualiopi. Programs include the Université du Matériel de SNCF Voyageurs environmental training program (1,000 trainees per year, 18 programs).
5. Logiciel HSE Perform / Les Experts HSE: Kisio deploys and supports the HSE Perform digital platform and Les Experts HSE software for HSE risk management, compliance monitoring, and regulatory reporting. The platform serves as a software-as-a-service offering with 20,000+ users across multiple large clients including La Poste Groupe, SNCF Gares & Connexions, and SNCF Réseau.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Kisio provides consulting, operational, and digital services for the French public mobility sector, covering mobility strategy, omnichannel passenger customer relations (11 contact centers, 12M+ annual interactions), connected mobility systems deployment, operational transport supervision, and decarbonation/QSE/RSE advisory including its proprietary HSE Perform digital risk management platform. The company serves mobility authorities, transport operators, and large enterprises through multi-year managed service contracts, project-based consulting, and software subscriptions.

Product overview

Kisio offers a comprehensive mobility services portfolio organized as five integrated solution areas spanning the full project lifecycle from strategy to daily operation. The core offerings include: (1) Conseil, innovation & transformation—strategic consulting for mobility operators; (2) Expérience, connaissance & relation voyageurs—omnichannel passenger experience including customer centers (11 centers, 12M+ interactions), traveler research, and service design; (3) Mobilité connectée & transformation des systèmes—connected mobility infrastructure with 150+ specialized consultants; (4) Exploitation, supervision & performance opérationnelle—operational transport management with 53 SI experts; and (5) Décarbonation, performance QSE & RSE—carbon reduction and HSE management including the Les Experts HSE Perform digital platform (20K+ users). Supporting offerings include training (Qualiopi-certified), the Trajectoires Communes media platform, and HSE Perform—a digital risk management solution. The portfolio serves regions, operators, and enterprises across France with 850 employees and 14 regional offices.

Differentiator

Problem solved

Functional benefit

Products and services

• Conseil, innovation & transformation Strategic consulting and innovation services for mobility operators, covering strategy structuring, decision support, innovative service design, digital transformation acceleration, and change management from vision to operational deployment.
• Expérience, connaissance & relation voyageurs Omnichannel passenger experience design, customer knowledge and research, service design, and service quality management. Includes customer relationship center design and operation, traveler surveys, UX design, and quality piloting for mobility authorities and operators.
• Mobilité connectée & transformation des systèmes Connected mobility systems including ITS strategy, interoperable digital service design, intelligent transport system deployment (ticketing, SAEIV, SIV, TAD, MaaS, open payment), and system operation and supervision, delivered by 150+ specialized consultants.
• Exploitation, supervision & performance opérationnelle Operational transport management including PC transport operation, real-time supervision, incident management, billettique and SAEIV/SIV system administration, and multimodal exchange hub exploitation. Handles 1,100 event service quotes annually and 600K supervised trips per year, supported by 53 SI exploitation experts.
• Décarbonation, performance QSE & RSE Carbon reduction strategies, QSE/RSE performance, regulatory compliance, management system design (ISO 14001, 9001, 45001), HSE training, and HSE digital solutions. Delivers 350+ decarbonation missions annually and 300+ audit days per year.
• Les Experts HSE Perform software platform SaaS platform for digital HSE risk management including Document Unique risk evaluation, regulatory monitoring questionnaires, waste traceability, site visits management, and KPI dashboards. Deployed at La Poste Groupe (13,000 sites, 8,000+ user accounts), SNCF Gares & Connexions, and SNCF Réseau with over 20,000 total users.
• Centrale de mobilité (Mobility Contact Center)

Quantifiable outcome

• 90% of ZOU! users find it easy to contact the Region; 92% feel welcomed warmly; 'Services Publics + – Argent' label obtained
• +7 more outcomes

Named customers12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability11 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core, minor and major.

• Keolis GroupcoreOthers · 1 January 2015Kisio is a wholly-owned subsidiary of Keolis Group (itself majority-owned by SNCF Group), created in 2015 to bring together consulting, passenger relations, and operational mobility expertise within an agile, independent, and innovative entity. Kisio operates under the governance and strategic direction of Keolis Group while maintaining its own operational identity and brand.
• SNCF GroupcoreStrategic or Co-development PartnerThrough Keolis Group's ownership structure, Kisio is connected to the broader SNCF Group ecosystem, enabling deep collaboration with major national transport entities including SNCF Voyageurs, SNCF Gares & Connexions, and SNCF Réseau. Kisio's governance aligns with Keolis Group and SNCF Group strategic priorities.
• Chapitre4minorImplementation/ SI/ Consulting PartnerChapitre4 is the agency that designed and built the Kisio.com website. Described as a 'collectif de talents en communication animés par l'envie de créer ensemble et utile' (a collective of communication talents driven by the desire to create together and usefully).
• Keolis Group Careers PortalcoreChannel Partner/ Reseller/ DistributorKisio leverages the Keolis Group careers platform (careers.keolis.com) for all talent acquisition, including Kisio-specific opportunities across France. All job listings (CDI, CDD, apprenticeships, internships) for Kisio are published exclusively through this Keolis Group channel.
• La Poste Groupe (Les Experts HSE Perform)majorTechnology or IntegrationKisio provides the HSE Perform digital platform and Les Experts HSE software to La Poste Groupe for occupational risk management. Kisio developed specific features to meet La Poste's internal needs, deployed the platform across 13,000 sites and 8,000+ user accounts, and provides ongoing customer success management and technical support.
• ZOU! – Région SudmajorStrategic or Co-development PartnerKisio designed and operates the ZOU! regional mobility central for Région Sud, an omnichannel platform integrating voice, digital, TAD/TPMR, and back-office services. This is a flagship reference for Kisio's mobility central operations capability, combining expertise in mobility and customer relations excellence on complex perimeters (interurban, TER, TAD/TPMR, school transport, digital).
• SNCF Voyageurs – Direction de l'Innovation TERmajorStrategic or Co-development PartnerKisio accompanied the Direction Innovation TER in a 2-year innovation program on passenger safety sentiment, conducting ethnographic research, co-designing 23 service concepts, and prototyping and piloting 2 services with +90% passenger satisfaction. The collaboration demonstrates Kisio's human-centered innovation methodology from study through experimentation to industrializable service.

Scale indicators15 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Transdev: French-headquartered global mobility services operator providing consulting, operations, and customer service to public transport authorities — closely overlapping Kisio's TAD/TPMR operations, mobility consulting, and omnichannel passenger service offerings.
• RATP Dev: International public transport operator and services subsidiary of RATP Group, active in mobility operations, customer service, and consulting for transit authorities — directly comparable to Kisio's integrated mobility and customer relations practice.
• Egis Group: French engineering and consulting group with a strong transport, rail, and urban mobility practice offering strategy, operations, and systems integration services — comparable to Kisio's consulting and connected mobility practices.
• Systra: French engineering consultancy specialized in rail, urban transit, and mobility systems — competes for similar transportation authority mandates on strategy, systems design, and operations advisory.
• Setec Group: French multi-disciplinary engineering group with a transport and mobility practice, providing strategy, design, and systems consulting to public authorities — competes with Kisio on mobility consulting mandates.

Broad incumbents

• Capgemini: Global consulting and digital services leader with a significant transportation and mobility practice — competes for connected mobility, ITS, and customer experience transformation mandates alongside Kisio at scale.
• Bureau Veritas: Global testing, inspection, and certification company with HSE/QSE compliance services and rail/mobility clients — comparable to Kisio's HSE Perform platform and QSE/RSE audit/advisory practice at a larger scale.

Emerging players

• Wavestone: French consulting firm with a strong public-sector and transportation practice, focused on digital and organizational transformation for mobility authorities — partially overlapping with Kisio's consulting and digital transformation offerings.
• Sopra Steria: European digital services firm with a public-sector transportation practice delivering systems integration, customer platforms, and digital transformation — adjacent to Kisio's connected mobility and CRM/mobility central offerings.
• Onepoint: French consultancy with public-sector and digital transformation capabilities, increasingly active in mobility and transport authority engagements — competes selectively with Kisio for advisory and digital mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kisio
• Xx.com/kisio

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kisio