What FAMCare does

FAMCare is a privately held, cloud-based case management software platform developed and operated by Global Vision Technologies, Inc., serving nonprofit human-services agencies, government departments, tribal organizations, and providers across the United States, Canada, and Australia. Founded in 1998 by a consortium of Missouri child welfare agencies, the platform has evolved through 15+ versions into the FAMCare 2.0 release, anchored by the proprietary Visions Server architecture and the Visions 2.0 no-code Configuration Engine (formerly Pathways Form Builder) that allows administrators to build and modify forms, workflows, and reporting tables without developer involvement.

The product surface spans core case management plus modular add-ons including Billing & Cost Tracking (with 837/835 Medicaid claims processing), a Medication Tracking Suite with e-prescribing and MAR compliance, Microsoft Power BI integration, an Assessment Builder, Document Management, a Client Portal, CaseBinder PDF compilation, and electronic signature capture. The platform is HIPAA-, SOC 2 Type II-, and TX-RAMP Level 2-certified and is hosted on Microsoft Azure. It serves 11 distinct verticals — child and family services, senior long-term care, government, homeless, juvenile justice, mental health, re-entry, indigenous communities, veteran, victim, and workforce services — and supports named deployments of 1,000+ users at enterprise scale.

FAMCare generates revenue primarily through annual or multi-year subscription licenses priced on a per-user and deployment-scale basis across Growing Programs, Multi-Program Organization, and Enterprise/Government tiers, with additional recurring fees for add-on modules. A professional services stream — covering implementation, data migration, configuration, training (including a Master Certification program), and dedicated project management — represents a meaningful secondary revenue layer. Go-to-market is sales-led and enterprise-direct, with personalized demos, pricing consultations, and inside-sales phone/email outreach complemented by content marketing, webinars, ROI calculators, and word-of-mouth referral within the human-services community. Pricing is not publicly disclosed; the company cites customer-reported ROI of greater than 300% over three years with 12-month payback.

Name

FAMCare

Legal name

Global Vision Technologies, Inc.

Website

https://famcare.net

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

FAMCare is a cloud-based, HIPAA- and SOC 2-certified case management platform serving US, Canadian, and Australian nonprofit, government, and tribal human-services agencies across child welfare, juvenile justice, behavioral health, and senior care.

Ownership category

akta.pro rank

Headquarters

HQ city

St Louis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription/License: Annual or multi-year subscription-based pricing for platform access. Investment based on number of users, deployment scale, and level of configuration required. Designed to fit nonprofit budgets with scalable packages.
2. Professional Services: Implementation services including project planning, data migration, configuration, user testing, training, and go-live support. Dedicated project manager assigned to each engagement. Training services including web-based, video, onsite, and Master Certification programs.
3. Billing Module: Optional configurable billing module supporting fee-for-service, census billing, Medicaid billing with 837/835 electronic processing. Organizations can configure around services and funding requirements.
4. Medication Management Module: Optional medication tracking suite including e-prescribing integration, MAR compliance, and clinical diagnosis tracking for healthcare-focused human services organizations.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels8 records

Core offering

FAMCare is a fully-hosted, web-based case management software platform built specifically for human services organizations, including nonprofits, government agencies, and tribal organizations. The platform centralizes client information, assessments, service plans, outcomes tracking, document management, and multi-funder reporting, and is configurable via the proprietary Visions 2.0 low-code engine without developer involvement. It is sold as an annual or multi-year subscription, with optional add-on modules for billing, medication tracking, e-prescribing, Power BI analytics, and document/portal capabilities.

Product overview

FAMCare is a unified case management platform built specifically for human services organizations, combining core case management capabilities with configurable billing, medication tracking, reporting, and assessment tools. The platform architecture centers on the FAMCare Core Platform with the Visions 2.0 Configuration Engine as the primary customization layer, enabling agencies to build custom data collection forms and workflows without developer support. Add-on modules include Billing & Cost Tracking for fee-for-service, census, and Medicaid billing; Medication Tracking Suite with e-prescribing and MAR; Microsoft Power BI Integration for advanced analytics; Assessment Builder for custom evaluations; Document Management System; Client Portal for external user access; Referral/Registration Module for intake; CaseBinder for PDF compilation; and FAMCare Sign for electronic signatures. The platform serves diverse human services sectors including child welfare, behavioral health, victim services, aging services, juvenile justice, tribal services, workforce development, and homeless services.

Differentiator

Problem solved

Functional benefit

Brands

• Visions 2.0 Configuration Engine: A powerful no-code configuration engine (formerly Pathways Form Builder) that enables system administrators to create and modify forms, workflows, and data-capture processes without developer involvement.

Products and services

• FAMCare Core Platform Configurable, HIPAA-compliant case management platform for human services agencies managing clients, programs, assessments, service plans, referrals, outcomes tracking, billing, and document management.
• Visions 2.0 Configuration Engine No-code configuration tool enabling administrators to create and modify forms, conditional logic, decision trees, and program-specific workflows, with automatic report table generation.
• Billing & Cost Tracking Module Configurable billing module supporting fee-for-service, census-based billing, Medicaid billing, and electronic 837/835 claims processing for human services agencies.
• Medication Tracking Suite Medication management suite with prescription tracking, ICD10/DSM-V clinical diagnosis tracking, allergy alerts, e-prescribing integration, and Medication Administration Record (MAR) compliance.
• Microsoft Power BI Integration Advanced analytics integration with Microsoft Power BI providing interactive dashboards, predictive analytics, and customizable shareable reports for funders, boards, and community partners.
• Assessment Builder Assessment creation tool with scoring, weighted responses, conditional logic, and outcome tracking tied to case plans, program eligibility, or client progress.
• Document Management System Document repository for agency documentation and policies, including private client upload space supporting multiple file types (Word, PDF, audio, images, video) with secure access controls.
• Client Portal Secure web portal enabling clients, foster care applicants, service providers, or external users to submit documents, check status, or complete forms online.
• Referral/Registration Module Web-based module for collecting referrals and new inquiries directly from an agency website, streamlining intake processes for prospective clients.
• CaseBinder Tool that instantly compiles data forms and attachments into comprehensive PDF documents for case records.
• FAMCare Sign Electronic email signature capture tool for obtaining client signatures on documents electronically.
• Professional Services Implementation, configuration, data migration, training, and go-live support services delivered by dedicated project managers, with web-based, video, onsite, and Master Certification training options.

Quantifiable outcome

• Time saved per caseworker: 1-3 hours per week
• +7 more outcomes

Named customers16 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature12 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• Microsoft Power BIcoreTechnology or IntegrationIntegration with Microsoft Power BI provides advanced reporting and data visualization capabilities. Enables dynamic data visualization, interactive dashboards, predictive analytics, and enhanced decision-making for nonprofits. Agencies can explore data from every angle, track metrics in real-time, and create customizable shareable reports for funders, board members, and community partners.
• QuickBookssupportingTechnology or IntegrationIntegration with QuickBooks for financial management and accounting. Supports seamless data exchange for organizations needing to connect case management data with accounting systems.
• Microsoft AzurecoreTechnology or IntegrationSecure cloud hosting on Microsoft Azure platform. Leverages Azure's advanced security features and robust infrastructure including biometric, retina scanning, and camera monitoring at hosting facilities.
• Electronic Prescribing (eRx)supportingTechnology or IntegrationIntegrated e-prescribing workflows allowing secure prescription transmission to pharmacies. System performs dosage and interaction checks and provides full audit trail for compliance.
• 837/835 Electronic BillingcoreTechnology or IntegrationElectronic billing workflows supporting 837 claim file generation and 835 remittance processing. Reduces manual effort and accelerates reimbursement with claim reconciliation, payment posting, denial tracking, and exception management.
• State and Local Government DatabasessupportingTechnology or IntegrationIntegration via API and secure web services protocols for seamless data exchange with state and local government databases. Supports bi-directional data transfers.
• Electronic Health Record (EHR) SystemssupportingTechnology or IntegrationIntegration capabilities with Electronic Health Record systems for healthcare-focused human services organizations requiring interoperability with broader health IT ecosystem.
• HMIS (Homeless Management Information System)coreTechnology or IntegrationIntegration with Homeless Management Information System for homeless services organizations. Supports coordinated entry, VI-SPDAT assessments, and housing referrals managed from FAMCare platform.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bonterra (formerly Social Solutions): Bonterra owns multiple direct competing products in the human services case management space - ETO (Effort to Outcomes), Apricot, CharityTracker, and ClientTrack - serving nonprofits, government agencies, and HMIS-focused programs. It is the closest direct competitor to FAMCare across the same vertical buyer base.
• Casebook: Casebook provides case management software for human services and child welfare agencies with a similar SaaS delivery model and customer base. It directly competes with FAMCare in child & family services and behavioral health programs.
• CharityTracker: CharityTracker is a web-based case management platform focused on nonprofits, churches, and community organizations - a segment that overlaps heavily with FAMCare's nonprofit client base. It is now part of the Bonterra portfolio but historically competed head-to-head.
• Exym (formerly Foothold Technology): Exym is a case management and EHR platform built for behavioral health, mental health, and substance use agencies. It overlaps directly with FAMCare's Mental Health Services and Medication Tracking Suite value propositions for healthcare-adjacent human services agencies.
• ClientTrack (by Bonterra): ClientTrack is purpose-built HMIS software for homeless services and coordinated entry - directly comparable to FAMCare's Homeless Services segment and its HMIS integration capability for VI-SPDAT assessments and housing referrals.

Broad incumbents

• Netsmart Technologies: Netsmart is an established human services and behavioral health EHR/software vendor serving large government and provider organizations. It competes with FAMCare in behavioral health and human services but at a much broader portfolio scale including acute and post-acute care.
• WellSky: WellSky is a large healthcare and human services technology provider with solutions spanning behavioral health, social determinants of health, and care coordination. Its human services portfolio overlaps with FAMCare's case management capabilities, particularly in government and community-based care delivery.
• Salesforce.org Nonprofit Cloud: Salesforce.org offers nonprofit and program management cloud products built on the Salesforce platform. While generic CRM adapted for nonprofit use cases, it competes with FAMCare for the same nonprofit buyer base and represents the kind of general-purpose platform FAMCare differentiates against.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gvtinc
• YouTubeyoutube.com/user/GVTMedia
• Facebookfacebook.com/GVTinc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FAMCare