FragilePAK
FragilePAK is a U.S. non-asset 3PL that provides nationwide final-mile delivery for oversized, bulky, and heavy goods to manufacturers and retailers across furniture, mattress, appliance, electronics, medical, and industrial verticals. It combines proprietary TMS technology, five cross-docks, and a certified owner-operator network to deliver a damage-free guarantee under 1%.
- Company typePrivate
- Founded2004
- HeadquartersHenderson, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What FragilePAK does
FragilePAK is a non-asset-based transportation management company specializing in end-to-end final-mile delivery for oversized, bulky, and heavy goods across the continental United States. Founded in 2004 and headquartered in Henderson, Nevada, the company operates a centralized National Operations Center and five strategically located cross-dock facilities (Breigsville, Forest Park, Indianapolis, Richardson, Riverside) supported by nearly 100 network locations. Its core service combines line-haul transportation, cross-dock warehousing, and certified last-mile delivery via independent owner operators, with add-ons such as liftgate delivery, two-person crews, inside placement, installation, assembly, and an optional shipment-insurance product called FragilePAK Protect.
The company sells primarily to B2B manufacturers, retailers, and brands across eight vertical segments: furniture, mattress, appliances, electronics, health & wellness, home improvement, industrial supplies, and medical equipment. Its technology stack includes a proprietary Transportation Management System ("Catamaran" help desk), a customer portal for order entry, tracking, claims, and Quick Quote, a Smart Warehouse Management System (SWMS) with Cubiscan dimensional scanning, and Athena AI-powered analytics/reporting. Revenue is transaction-based (per-shipment fees for transportation, last mile, fuel surcharges, and optional insurance), distributed via direct enterprise field sales, the self-serve customer portal, and a network of certified owner operators and delivery providers, with Worldwide Express (WWEX) functioning as a key referral and co-sell partner since 2022.
Operationally FragilePAK differentiates on a damage-free guarantee (less than 1% damage rate versus an industry average of 7-12%) backed by closed-ecosystem processes including no-forklift loading, comprehensive shipment documentation, and consistent nationwide service standards. The company underwent a significant executive transition in early 2026, appointing veteran logistics executive Jason Bergman as CEO effective March 2, 2026 (succeeding T.J. O'Connor), promoting Jay Baker from CFO to President and CFO, hiring Vincent Chiodo as Chief Commercial Officer, and elevating Jim Mikrut to Chief Customer Officer.
FragilePAK firmographics
Firmographics- Name
- FragilePAK
- Legal name
- FragilePAK
- Website
- https://fragilepak.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- FragilePAK is a U.S. non-asset 3PL that provides nationwide final-mile delivery for oversized, bulky, and heavy goods to manufacturers and retailers across furniture, mattress, appliance, electronics, medical, and industrial verticals. It combines proprietary TMS technology, five cross-docks, and a certified owner-operator network to deliver a damage-free guarantee under 1%.
- Ownership category
- akta.pro rank
FragilePAK industry classification
Industry- Product category
- Final Mile Delivery Services
- NAICS
- Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (49221), General Warehousing and Storage (493110), Support Activities for Transportation (488)
- akta.pro primary industry
- Proof of Delivery (ePOD) & Returns Pickup Orchestration (TLAEAGAG)
Keywords
Where FragilePAK is headquartered
LocationHeadquarters
- HQ city
- Henderson
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
FragilePAK business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Final Mile Delivery Services: Core revenue from delivering oversized, bulky, and heavy items to residential and commercial destinations. Services include liftgate delivery, two-person teams, inside delivery, installation, and assembly. Revenue is transaction-based per delivery.
- Transportation and Line Haul: Vendor Direct service includes line haul transportation from origin to cross-dock facilities, combined with final mile delivery for complete door-to-door service.
- FragilePAK Protect (Insurance): Optional insurance coverage offered at order entry, providing protection for merchandise value during transit. Additional per-order charge.
- Warehousing and Cross-Dock: Storage and cross-docking services at strategically located facilities. Network inventory management through Smart Warehouse system.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Custom quote-based pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
FragilePAK product offering
Product offeringCore offering
FragilePAK provides a nationwide final-mile delivery network for oversized, bulky, and heavy goods, offering end-to-end transportation management that includes line haul, warehousing, cross-docking, and white-glove final-mile delivery with services such as liftgate delivery, two-person teams, inside delivery, installation, and assembly. The company differentiates through a damage-free guarantee (less than 1% damage rate versus an industry average of 7-12%) backed by proprietary technology (customer portal, TMS, Smart Warehouse system, and Athena AI analytics) and a controlled closed ecosystem of certified delivery providers and owner operators.
Product overview
FragilePAK offers a unified logistics platform for oversized, bulky, and heavy residential deliveries, built around a core delivery service complemented by customer-facing tools. The core offering is the nationwide big-and-bulky home delivery network serving multiple industries (furniture, mattresses, appliances, electronics, health & wellness, home improvement, industrial supplies, medical equipment). This core service is supported by the FragilePAK Customer Portal for order entry, tracking, and claims management; the FragilePAK Smart Warehouse system for warehouse operations, inventory management, and network reporting; FragilePAK Protect insurance for shipment protection; and specialized vertical-specific delivery services for medical equipment and industrial supplies. The portfolio is rounded out by self-service tools like the Damage Savings Calculator and Quick Quote estimator. The company differentiates through its damage-free guarantee (less than 1% damage rate vs. industry average of 7-12%).
Differentiator
Problem solved
Functional benefit
Products and services
- FragilePAK Delivery Services A nationwide big-and-bulky home delivery network providing damage-free, courteous delivery experience for oversized products including furniture, mattresses, appliances, electronics, health and wellness items, home improvement products, industrial supplies, and medical equipment. Services include liftgate delivery, two-person teams, inside delivery, installation, and assembly.
- FragilePAK Customer Portal A web-based customer portal providing order entry, tracking, claims management, invoice reporting, delivery route management, and access to AI analytics (Athena) for FragilePAK customers.
- FragilePAK Smart Warehouse Management System A warehouse management system providing shipper load board, cargo pull reports, Cubiscan management, inventory reports, TPS scorecard tracking, and packaging scan functionality for FragilePAK network operations and delivery partners.
- FragilePAK Protect Insurance Optional insurance enrollment service protecting order valuations during transit, with damage-free guarantee covering shipments and claims management through the customer portal.
- Medical Equipment Delivery Specialized delivery service for sensitive medical equipment supporting manufacturers and healthcare providers with disciplined handling, professional clinical environment execution, and precision delivery.
- Industrial Supplies Delivery Delivery service for critical industrial parts, equipment, and supplies focused on reliability, scheduling accuracy, and operational continuity support for industrial suppliers and manufacturers.
Quantifiable outcome
- Damage rate reduced to less than 1% vs industry average of 7-12%
- +1 more outcomes
Companies that use FragilePAK
Customer profileNamed customers1 record
Segments8 records
Ideal customer profiles3 records
FragilePAK technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
FragilePAK partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Worldwide Express (WWEX)coreGlobal logistics company WWEX began recommending FragilePAK in 2022 to customers needing reliable residential deliveries for furniture, appliances, and other oversized items. WWEX leverages FragilePAK's liftgate vehicles, two-person teams, and inside delivery capabilities. Mike Marek, Director of Strategic Pricing, noted FragilePAK as a viable solution for customers unhappy with existing last-mile providers.
Scale indicators5 records
Recent moves6 records
Expansion highlights2 records
FragilePAK competitors and assessment
Company assessmentDirect peers
- GXO Logistics: Pure-play contract logistics provider that acquired XPO's last-mile business; offers big-and-bulky final mile delivery, white glove service, and installation across the US and Europe. Closest national-scale analog to FragilePAK's nationwide network and cross-dock footprint.
- RXO: Tech-enabled freight brokerage spun off from XPO with a dedicated last-mile business focused on big-and-bulky home delivery. Competes head-to-head with FragilePAK for the same furniture and appliance shipper accounts.
- J.B. Hunt Transport Services: Major US carrier with a Final Mile Services division that performs big-and-bulky home delivery for furniture, appliances, and fitness equipment. Directly comparable in service scope and shipper base to FragilePAK.
- Pilot Freight Services: Asset-light freight and logistics provider with significant last-mile home delivery capabilities serving retailers and manufacturers. Direct competitor in big-and-bulky residential delivery and final mile assembly.
- SEKO Logistics: Global logistics provider with white-glove and final mile delivery services for e-commerce and omnichannel retailers. Overlaps with FragilePAK in furniture, appliance, and high-value residential delivery verticals.
- Armstrong: Specialist in white-glove home delivery and installation for furniture and major appliances, with a national coverage model. Mirrors FragilePAK's focus on careful handling and in-home placement for big-and-bulky items.
Broad incumbents
- CEVA Logistics: Global 3PL with contract logistics and final mile home delivery for major retailers and brands. Offers overlapping capabilities but as part of a much broader supply chain portfolio, not specialist in big-and-bulky.
- DHL Supply Chain: World's largest contract logistics provider with home delivery and white-glove offerings through its Supply Chain and eCommerce divisions. Competes with FragilePAK for enterprise shipper accounts but as a multi-service incumbent.
Emerging players
- BlueGrace Logistics: Tech-enabled freight and last-mile brokerage targeting mid-market shippers. Less specialized in big-and-bulky than FragilePAK but overlapping in the technology-enabled local delivery space.
Others
- WSI (Warehouse Specialists): Third-party warehousing and fulfillment provider with cross-dock and distribution capabilities. Adjacent rather than direct competitor; mirrors FragilePAK's cross-dock and warehousing revenue stream for shippers needing bundled solutions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
FragilePAK social profiles
Digital presenceFragilePAK financial estimates
Financial estimateRevenue estimate
Valuation estimate
FragilePAK leadership team
Management profileNumber of profiles
Profiles6 records
FragilePAK funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FragilePAK M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FragilePAK
What does FragilePAK do?
FragilePAK provides a nationwide final-mile delivery network for oversized, bulky, and heavy goods, offering end-to-end transportation management that includes line haul, warehousing, cross-docking, and white-glove final-mile delivery with services such as liftgate delivery, two-person teams, inside delivery, installation, and assembly. The company differentiates through a damage-free guarantee (less than 1% damage rate versus an industry average of 7-12%) backed by proprietary technology (customer portal, TMS, Smart Warehouse system, and Athena AI analytics) and a controlled closed ecosystem of certified delivery providers and owner operators.
Is FragilePAK a public or private company?
FragilePAK is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was FragilePAK founded?
FragilePAK was founded in 2004. It employs 251 to 500 people.
Where is FragilePAK based?
FragilePAK is headquartered in Henderson, United States, in the North America region.
How does FragilePAK make money?
Four revenue lines are on record. Final Mile Delivery Services are the primary driver. The others are transportation and Line Haul, fragilePAK Protect (Insurance) and warehousing and Cross-Dock.
Who are FragilePAK's main competitors?
Direct peers on record are GXO Logistics, RXO, J.B. Hunt Transport Services, Pilot Freight Services, SEKO Logistics and Armstrong. Broad incumbents are CEVA Logistics and DHL Supply Chain. BlueGrace Logistics is listed as an emerging player. WSI (Warehouse Specialists) is listed as an others.
Does FragilePAK have an API?
No public API is recorded for FragilePAK.
What industry is FragilePAK in?
FragilePAK's product category is Final Mile Delivery Services. Its primary akta.pro industry code is TLAEAGAG, Proof of Delivery (ePOD) & Returns Pickup Orchestration. Its NAICS code is 4921.