Riverside Community Care

What Riverside Community Care does

Riverside Community Care is a private, Massachusetts-based 501(c)(3) nonprofit founded in 1982 by Scott M. Bock, delivering integrated behavioral healthcare and human services to approximately 40,000 children, adolescents, and adults annually across 118 locations in eastern and central Massachusetts. Its service portfolio spans outpatient mental health, substance use treatment, mobile crisis intervention, developmental disability and autism services, brain injury rehabilitation, early childhood programs, trauma response, suicide prevention, and justice-involved behavioral health — organized into Youth & Family, Adult, and Schools/Communities/Workplaces divisions. Riverside operates two state-designated Community Behavioral Health Centers (CBHCs) in Milford and Norwood under Massachusetts' Roadmap for Behavioral Health Reform and runs branded programs including SOS Signs of Suicide, MindWise Innovations, Riverside Trauma Center, Connect2Recovery, and The Guidance Center.

The organization's underlying technology is conventional healthcare IT rather than differentiated software: Netsmart's myHealthPointe EHR and patient portal, Zoom-based TeleCare telehealth, Genoa Healthcare's on-site pharmacy at Milford, Relias and Skillsoft training platforms for staff, and Boostlingo/Lionbridge for interpretation/translation. No proprietary AI/ML or data products are disclosed. The business model is reimbursement-driven: FY2022 total revenue of $105.8M was generated roughly 59% from government contracts (primarily MassHealth/Medicaid plus Medicare), 28% from private insurance reimbursement, and 13% from grants, donations, and other sources — making the company structurally dependent on state Medicaid policy and single-state regulation. Distribution is direct-to-consumer via outpatient centers, mobile crisis teams, school and home-based programs, and telehealth, with referrals flowing in from schools, hospitals, physicians, and partner organizations.

Name

Riverside Community Care

Legal name

Riverside Community Care

Website

https://riversidecc.org

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Riverside Community Care is a Massachusetts-based nonprofit (founded 1982) delivering integrated behavioral healthcare and human services — mental health, substance use, developmental disability, brain injury, trauma, and suicide prevention — to roughly 40,000 individuals annually across 118 locations, funded primarily through MassHealth/Medicaid, Medicare, private insurance, and grants.

Ownership category

akta.pro rank

Product category

Behavioral Healthcare and Human Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Other Residential Care Facilities (6239)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)

akta.pro secondary industries

Residential Mental Health Treatment Centers (HLAFACAC), Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Behavioral healthcare services
• Mental health treatment
• Substance use recovery
• Developmental disability services
• Community mental health

Headquarters

HQ city

Dedham

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Healthcare Contracts: Revenue from MassHealth (Medicaid) and Medicare reimbursement for behavioral healthcare services provided to eligible individuals
2. Private Insurance Reimbursement: Revenue from private insurance companies for covered behavioral health and human services
3. Grants and Donations: Funding from grants and charitable donations to support specific programs and community initiatives

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Riverside Community Care is a non-profit behavioral healthcare and human services organization delivering integrated mental health counseling, substance use treatment, developmental disability support, brain injury rehabilitation, trauma response, early childhood programs, and supported employment across Massachusetts. Services are delivered through outpatient centers, mobile crisis teams, residential programs, school-based programs, and telehealth, serving approximately 40,000 individuals annually through state, insurance, and grant-funded programs.

Product overview

Riverside Community Care is a community-based non-profit behavioral healthcare and human services organization offering a comprehensive portfolio of integrated services through multiple divisions. The organization operates as a unified platform providing mental healthcare, substance use treatment, developmental disability services, trauma response, and early childhood programs. Key products include Community Behavioral Health Centers (CBHCs) serving as single-entry points for mental health and substance use care; the Riverside Trauma Center for crisis response; SOS Signs of Suicide and MindWise Innovations for suicide prevention; Life Skills Centers and Riverside School for adolescent mental health; Employment Collaboratives for disability employment services; and Connect2Recovery for peer-supported addiction recovery. The Guidance Center, a service of Riverside, provides early childhood and family services in Cambridge and Somerville. Services are delivered across 118 locations to approximately 40,000 people annually through a combination of outpatient, in-home, residential, school-based, and telehealth modalities.

Differentiator

Problem solved

Functional benefit

Brands

• SOS Signs of Suicide: Evidence-based suicide prevention education program providing training for middle schools, high schools, and colleges.
• MindWise Innovations
• Connect2Recovery
• Riverside Trauma Center

Quantifiable outcome

• Serves 40,000+ individuals annually across Massachusetts

Named customers1 record

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• CVS HealthcoreStrategic or Co-development PartnerPartnership for job skills training program, providing vocational support and employment preparation for individuals served by Riverside Community Care
• Genoa HealthcarecoreStrategic or Co-development PartnerOn-site pharmacy management at Milford CBHC location, providing integrated pharmacy services for clients receiving behavioral health treatment
• Harry'sminorGTM or Marketing PartnerPartnership on men's mental health research initiative with SOS Signs of Suicide program, supporting mental health awareness and prevention
• Lesley UniversitycoreStrategic or Co-development PartnerPartnership to operate an outpatient center on Lesley University's campus, providing behavioral health services to students and the surrounding community
• LionbridgeminorOthersTranslation services provider supporting multilingual access to behavioral health services
• BoostlingominorOthersInterpretation services provider enabling access to services for non-English speaking clients

Scale indicators4 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Seven Hills Foundation: Massachusetts-based non-profit serving individuals with developmental disabilities, brain injury, and behavioral health challenges — directly comparable portfolio of residential and community-based services.
• May Institute: Massachusetts-based non-profit specializing in autism, developmental disabilities, and brain injury services — directly comparable niche footprint and payer mix to Riverside's Brain Injury and ASD programs.
• Vinfen Corporation: Massachusetts-based non-profit providing community mental health, developmental disability, and behavioral health services — directly comparable to Riverside on payer mix (MassHealth heavy), geography, and continuum of services.
• Bay Cove Human Services: Boston-area non-profit providing mental health, developmental disability, and addiction services, including residential, outpatient, and employment programs — closely matches Riverside's integrated continuum model.
• Eliot Community Human Services: Massachusetts-based human services organization delivering behavioral health, addiction, autism, and family services across the same eastern MA geography as Riverside, with comparable MassHealth revenue model.

Broad incumbents

• BrightSpring Health Services: Public diversified home and community-based services platform with significant behavioral health and IDD exposure; relevant scaled comparator for Riverside's disability and behavioral health continuum.
• Wellpath: National correctional and community behavioral health provider operating in Massachusetts; directly competes for justice-involved behavioral health contracts and CBHC-like service lines.
• Aspire Health Partners: Larger national non-profit behavioral health and human services provider offering comparable mental health and addiction services, useful as a regional expansion reference point.

Others

• Carelon Behavioral Health: Large managed behavioral health organization and Carelon Behavioral Health services arm — adjacent ecosystem participant that contracts with providers like Riverside for service delivery and shapes MassHealth/network policy.

Regional players

• Center for Human Development (CHD): Western Massachusetts behavioral health and human services non-profit; comparable service portfolio and non-profit structure but geographically distinct from Riverside's eastern MA footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/RiversideCommCareInc
• Facebookfacebook.com/riversidecommunitycare
• LinkedInlinkedin.com/company/riverside-community-care
• Instagraminstagram.com/riversidecommunitycare
• Xx.com/riversideccjobs

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Riverside Community Care