What United Family Healthcare does

United Family Healthcare (UFH, 北京和睦家医院有限公司) is a privately held, international-standard hospital network founded in Beijing in 1997 by Roberta Lipson and operated since 2019 as a subsidiary of New Frontier Group. The company runs a '1 + X' care model anchored on 11 general and specialty hospitals plus 14+ outpatient clinics and an internet hospital, spanning Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Qingdao, Bo'ao, and Hong Kong (including the HEAL Medical brand and the 2024-acquired Hong Kong Integrated Oncology Centre). It serves over 1 million patients annually — including nearly 100,000 international patients — with 600+ full-time physicians drawn from 25 countries, 1,000+ part-time experts, and 1,000+ nurses.

The platform delivers full-lifecycle care (prevention, diagnosis, treatment, rehabilitation) across 37 clinical specialties, anchored by high-acuity assets such as two Da Vinci Xi robotic surgical systems, hybrid operating rooms, an Ion robotic bronchoscopy platform, Novalis Tx radiation therapy, time-lapse IVF embryo culture with AI-augmented selection, and a CAP-accredited laboratory. International credentials include JCI accreditation, CAP certification, Australian EQASRM membership for reproductive medicine, and AHA International Training Center authorization. UFH operates a digital layer comprising the UFH Internet Hospital for teleconsultations, the UFH Prime AI-enabled membership program, e-commerce flagship stores on JD, Tmall, and Youzan/WeChat, and integrated PACS imaging across the network.

UFH generates revenue through direct medical services across the hospital and clinic network, corporate B2B health management solutions, insurance direct-billing partnerships with 37+ providers (including Allianz, Cigna, and AXA), the proprietary Unity Health Plan (6M RMB annual coverage) co-developed with Fosun United Health Insurance, assisted reproductive services, e-commerce retail, and a peer-referral channel (B2D). Premium international-standard positioning and multilingual capacity target high-net-worth Chinese families and expatriate populations, with a B2B overlay selling enterprise wellness programs and a B2D channel providing advanced surgical facility access to public hospitals and peer institutions.

Name

United Family Healthcare

Legal name

Beijing United Family Hospital Co., Ltd. (北京和睦家医院有限公司)

Website

https://ufh.com.cn

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

United Family Healthcare (UFH) is a privately held, international-standard hospital network operating 11 hospitals and 14+ clinics across China and Hong Kong under New Frontier Group. It serves over 1 million patients annually — including expatriates and high-net-worth Chinese families — with premium multilingual care, robotic surgery, and full-lifecycle services from prevention through rehabilitation.

Ownership category

akta.pro rank

Product category

Private Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (622110)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

International/Medical Tourism Hospital Systems (HLAFAAAN)

akta.pro secondary industries

Children’s Hospitals (Acute Care) (HLAFAAAI), Family Care Navigation & Care Coordination Platforms (multi-member care plans, referrals) (HLALAHAL)

Keywords

• Private healthcare services
• International hospital network
• Corporate health management
• Multilingual medical care
• Specialty medical centers

Headquarters

HQ city

Beijing

HQ country

China

HQ region

Asia

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Medical Services Revenue: Direct medical service fees from patient consultations, treatments, surgeries, and hospital admissions across 11 hospitals and 25+ clinics
2. Insurance Direct Payment Services: Partnership with major insurance providers for direct billing; accepts plans from over 37 insurance companies including Allianz, Cigna, and AXA
3. Unity Health Plan (和睦医疗健康管理计划): Proprietary health insurance product developed with Fosun United Health Insurance; annual coverage of 6 million RMB covering outpatient and inpatient services
4. Corporate Health Management Solutions: B2B employee health programs sold to enterprises; includes health assessments, on-site medical staffing, wellness activities, and CPR training
5. Assisted Reproductive Services: IVF and reproductive medicine services at Tianjin and other locations
6. E-commerce and Retail: Online mall sales through JD.com flagship store, Tmall flagship store, and WeChat store featuring health products and medical supplies

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

United Family Healthcare operates a network of 11 hospitals and 14+ clinics across major Chinese cities (Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Qingdao) and Hong Kong, providing international-standard private healthcare services spanning preventive care, diagnosis, treatment, and rehabilitation. The company offers 37 specialty services delivered by over 600 full-time doctors from 25 countries, supported by advanced facilities including Da Vinci robotic surgery systems and hybrid operating rooms. It also delivers corporate employee health management programs and operates the UFH Internet Hospital for teleconsultations.

Product overview

United Family Healthcare (和睦家医疗) is a comprehensive private hospital network operated by New Frontier Group, offering a platform of 11 hospitals and 25+ clinics across Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Qingdao, and Hong Kong. The network provides integrated medical services spanning preventive care, diagnosis, treatment, and rehabilitation through a '1 + X' strategic model with general hospitals as the core (1) and specialty hospitals, clinics, and online services (X) forming a comprehensive health network. Key facilities include Beijing United Family Hospital (flagship general hospital), Beijing United Family Hospital of Integrative Medicine (TCM-WM integration), United Family Women's & Children's Hospital, Beijing United Family Rehabilitation Hospital, and United Family New Hope Oncology Center (with Da Vinci robotic surgery). In Shanghai, UFH operates three hospital campuses (Changning, Pudong, Jing'an) with a planned Da Vinci robot installation. The Hong Kong operations under HEAL Medical brand include HEAL Medical (multi-specialty), HEAL Oncology, HEAL Fertility (reproductive medicine), and HEAL Aesthetic centers, plus Hong Kong Integrated Oncology Centre acquired in 2024. The service portfolio includes direct billing insurance through Unity Health Plan (6 million RMB annual coverage), digital platforms (UFH Internet Hospital, UFH Online Mall, WeChat mini-store on JD.com and Tmall), and UFH Prime membership for AI-enabled integrated care. Specialty centers cover oncology, reproductive medicine, rehabilitation, and clinical research. The network serves over 1 million patients annually with over 600 full-time doctors from 25 countries.

Differentiator

Problem solved

Functional benefit

Brands

• Unity Health Plan (和睦医疗健康管理计划): A health insurance plan offered in partnership with Fosun United Health Insurance, providing comprehensive coverage for UFH services with annual coverage up to RMB 6 million.
• HEAL Medical (希愈医疗)
• UFH Prime

Products and services

• Beijing United Family Hospital
• Shanghai United Family Hospital
• Guangzhou United Family Hospital
• Tianjin United Family Hospital
• Qingdao United Family Hospital
• Shenzhen New Frontier United Family Hospital
• Beijing United Family Hospital of Integrative Medicine
• Beijing United Family Rehabilitation Hospital
• United Family New Hope Oncology Center
• UFH Clinics Network
• Unity Health Plan
• Corporate Health Management Solutions
• UFH Internet Hospital
• UFH Prime Membership Program
• HEAL Medical
• HEAL Fertility
• HEAL Oncology
• HEAL Aesthetic
• Hong Kong Integrated Oncology Centre
• International Medical Service Center

Quantifiable outcome

• Over 1 million patients served annually with nearly 100,000 international patients
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature8 records

Partnerships

17 partnerships are on record, tiered core, minor and flagship.

• 直观复星 (Intuitive Fosun)coreStrategic or Co-development Partner · 5 November 2024Strategic cooperation signed at CIIE 2024 to introduce first Da Vinci surgical robot at Shanghai UFH location. Building on Beijing's success with over 1,000 procedures completed; Intuitive Fosun providing robotic surgical systems and training support.
• 赛诺菲 (Sanofi)coreStrategic or Co-development Partner · 5 November 2024Strategic partnership at CIIE 2024 to promote RSV prevention through Nesivion antibody; shared academic research and public awareness campaigns on respiratory syncytial virus protection for infants.
• 诺和诺德 (Novo Nordisk)coreStrategic or Co-development Partner · 5 November 2024深化合作 at CIIE 2024 to enhance obesity treatment services; UFH provides medical weight management programs incorporating GLP-1 medications; joint efforts in obesity prevention education.
• 葛兰素史克 (GSK)minorStrategic or Co-development Partner · 5 November 2024Cooperation on HIV prevention; exploration of innovative service models for HIV pre-exposure prophylaxis clinics; Vice President Alastair Mah participated in GSK discussions.
• 赫力昂 (Haleon)coreStrategic or Co-development Partner · 5 November 2024Strategic partnership at CIIE 2024 for 'Bone China' and 'Pain-Free China' initiatives; cooperation in bone health education, pain management services, and health promotion activities.
• 妙佑医疗国际 (Mayo Clinic)flagshipStrategic or Co-development Partner · 22 June 2024Mayo Clinic's first China representative office established at Shanghai United Family Hospital Jing'an Campus. International medical collaboration in oncology, cardiovascular, neurology, organ transplantation, endocrinology; joint academic exchanges and clinical training.
• 香港综合肿瘤中心 (Hong Kong Integrated Oncology Centre)coreOthers · 23 May 2024Acquired in May 2024; provides comprehensive cancer services including radiotherapy, systemic therapy; combined with Heal Medical for GBA cross-border services.
• 纽约特种外科医院 (Hospital for Special Surgery, HSS)coreStrategic or Co-development Partner · 1 January 2023HSS Orthopedic Knowledge Network Academic Exchange Agreement; Chinese edition of HSS Journal launched; joint academic conferences in spine surgery and orthopedics.
• 泰利福 (Teleflex)coreTechnology or Integration · 10 October 2022Strategic partnership to introduce PUL (Prostatic Urethral Lift) procedure using UroLift system for benign prostatic hyperplasia treatment; rollout at Beijing, Shanghai, Guangzhou, and Shenzhen hospitals.
• 复星联合健康保险coreStrategic or Co-development PartnerCo-developed Unity Health Plan insurance product providing 6 million RMB annual coverage; pioneering new insurance standards in China covering UFH services and public hospitals.
• 希愈医疗 (HEAL Medical)coreOthersSubsidiary cancer center in Hong Kong Central; HEAL Oncology, HEAL Fertility, HEAL Aesthetic, HEAL Medical centers; part of cross-border healthcare network.
• 北京大学第三医院minorImplementation/ SI/ Consulting PartnerNurse training program cooperation with Beijing University Third Hospital and Children's Research Institute; joint training initiatives.
• 中国疾病预防控制中心 (China CDC)minorImplementation/ SI/ Consulting PartnerCo-organized neonatal resuscitation instructor training program; CDC experts provided instruction and certification for UFH nurses.
• 北京协和医学院 (Peking Union Medical College)minorStrategic or Co-development PartnerCollaboration with Prof. Qiao Youlin's team for HPV screening and prevention programs; public health expertise for cancer screening missions in Qinghai.
• 美国斯坦福大学 (Stanford University)minorStrategic or Co-development PartnerTelemedicine consultation program with Stanford Children's Hospital; guest lectures from Stanford faculty; international academic exchange.
• 北京大学医学部 (Peking University Health Science Center)minorImplementation/ SI/ Consulting PartnerEnglish lectures and workshops for Peking University medical residents; UFH clinical observation opportunities; advisory committee participation.
• 和睦家基金会 (United Foundation for China’s Health)minorOthersCharitable foundation supporting healthcare for disadvantaged groups; organizes HPV screening missions in Qinghai Yushu; collaborates with government health bureaus.

Scale indicators14 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Topchoice Medical Corporation: Chinese private specialty healthcare group best known for dental hospital networks. Comparable as a publicly listed Chinese private healthcare operator with a multi-city clinic/hospital network model.
• Hospital Corporation of China (HCMC): Chinese private hospital group operating general and specialty hospitals across multiple Chinese cities under joint ventures. Comparable as a multi-city private hospital operator serving middle/upper-income Chinese patients with international affiliations.
• Phoenix Healthcare Group: One of China's largest private hospital groups operating general hospitals and clinic networks. Directly comparable to UFH as a multi-city Chinese private hospital operator targeting non-public healthcare demand.
• Jinxin Fertility Group: Chinese IVF and assisted reproductive technology group with centers in mainland China and Hong Kong. Directly comparable for UFH's IVF/fertility services (Tianjin IVF center, HEAL Fertility in HK) and cross-border reproductive medicine positioning.
• Aier Eye Hospital Group: China's largest private specialty hospital chain focused on ophthalmology. Comparable as a private hospital group with a hub-and-spoke model across major Chinese cities and a premium positioning within its specialty.

Broad incumbents

• IHH Healthcare: One of Asia's largest premium hospital groups operating Mount Elizabeth, Gleneagles, Parkway, and Pantai brands. Comparable as a multi-country premium private hospital operator, though significantly larger and more geographically diversified than UFH.
• China Resources Medical Holdings: State-affiliated hospital group in China operating a large network of general and specialty hospitals. Comparable in multi-city hospital operations, though positioned as a state-backed incumbent rather than a premium international-standard private chain like UFH.

Regional players

• Aster DM Healthcare: UAE/India-headquartered premium hospital and clinic group with cross-border medical tourism exposure. Comparable as an internationally operated premium private healthcare network, though its geographic footprint centers on the Middle East and India.
• Raffles Medical Group: Singapore-headquartered premium private hospital and clinic group serving international patients across Asia. Comparable in premium international-standard positioning, multilingual care, and corporate health offerings, but operating primarily in Southeast Asia rather than mainland China.
• Bangkok Dusit Medical Services (BDMS): Thailand's largest private hospital network and a leading medical tourism player. Comparable in premium private hospital positioning and inbound international patient focus, but serving primarily Southeast Asia rather than Greater China.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks4 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/united-family-healthcare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries19 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Family Healthcare